サービス組織において戦略的なサービス計画が不可欠である 3 つの理由

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PTC

Business

今日のグローバル市場では、製品の品質
の高さだけでなく、価値あるサービスの
提供が期待されます。
2

サービス部門の責任者は、サービス計画
だけでは不十分であることを知っています。
なぜでしょうか。
3

理由その1
お客様が製品をどのように運用するか、
正確に把握することは困難です。
4

理由その2
製品でどのような問題が生じるか、正確
に予測することは困難です。
5

理由その3
いつどこでサービスの必要性が生じるか、
正確に予測することは困難です。
6

しかし、サービス担当者には、予測不能な
サービスの複雑性を管理するためのサー
ビス情報が必要です。
8

詳細情報
戦略的なサービス計画
によって競争優位性を
11
獲得する方法を
ご覧ください

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