206718637 a-study-on-quality-of-work-life-of-employees

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ENGINEERING COLLEGE
(Affiliated to Anna University Chennai)
Komarapalayam – 637 303
MASTER OF BUSINESS ADMINISTRATIONMASTER OF BUSINESS ADMINISTRATION
SUMMER PROJECT REPORTSUMMER PROJECT REPORT
“A STUDY ON QUALITY OF WORK LIFE OF EMPLOYEES WITH
SPECIAL REFERENCE TO NADUKKARA AGR0 PROCESSINGCOMPANY
LTD”

Name : JIJO SEBASTIAN
Register No. : 730911631022
DEPARTMENT OF MANAGEMENT STUDIESDEPARTMENT OF MANAGEMENT STUDIES
ENGINEERING COLLEGE
JUNE 2012JUNE 2012
ENGINEERING COLLEGE
(Affiliated to Anna University Chennai)
Komarapalayam – 637 303
DEPARTMENT OF MANAGEMENT STUDIESDEPARTMENT OF MANAGEMENT STUDIES
BONAFIDE CERTIFICATEBONAFIDE CERTIFICATE
This is to certify that the project entitled to “A STUDY ON QUALITY OF WORK
LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO NADUKKARA
AGR0 PROCESSINGCOMPANY LTD”, is a bonafied record of work done by
Mr.JIJO SEBATIAN (Reg.No.730911631022) submitted in partial fulfillment of
the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION
of Anna University, Chennai.
2

Staff in-charge Head of the Department
Submitted for the University Viva held on …………..
INTERNAL EXAMINER EXTERNAL EXAMINER
DECLARATION
I here declare that this project entitled “A STUDY ON QUALITY OF
WORK LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO
NADUKKARA AGR0 PROCESSINGCOMPANY LTD”, submitted to Anna
University in partial fulfilment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION is a record of original work done by
me during my period of study at EXCEL ENGINEERING COLLEGE,
PALLAKAPALAYAM. Under the guidance of Ms. Sumathy Vasudevan ,Associate
Professor Excel Business School
3

Place: Pallakapalayam JIJOSEBASTAIN
Date:
(Reg.No:730911631022)
ACKNOWLEDGEMENT
I am deeply indebted to almighty God for being with me always and also in
the completion of this summer project work..
I express my sincere gratitude to Dr. RAMADOSS, PRICIPAL, EXCEL
ENGINEERING COLLEGE, Dr.NAGENDRAN Director Excel Business School,
Dr.A MAHADEVAN, HOD, Department of Management Studies and
Ms .M.SUMATHI, Asst. Professor, Department of Management Studies and her
valuable guidance and helping during the course of my work. I thank to all other
faculty members of the Department, for their encouragement throughout this summer
project work.
I wish to convey my special thanks to Mr.SENITH S Administrator
,Nadukkara Agr0 Processing company Ltd, for granting me permission to carry out
this project.
I extent my sincere thanks to the manager Mr. M.K Suthan For his co-
operation in furnishing the required information and details for the study.
4

I indebted to my parents for making this effort possible. And I thank my
friends and all others who have helped me to successfully complete this summer
project.
Place:Pallakapalayam NAME: JIJO SEBASTIAN
Date: REG NO:730911631022
5

TABLE.NO TITLES PAGE.NO
Sl. No Content Page. No
List of Table
List of Chart
I
Introduction
Need for the Study
Objective
Limitations
II Company profile
III
Research Methodology
Research Design
IV Interpretation and Data Analysis
V Findings,Suggetions and Conclusions
6

1 AGE GROUP OF EMPLOYEES
2 SEX GROUP OF EMPLOYEES
3
EDUCATIONAL QUALIFICATIONS OF
EMPLOYEES
4
SALARY OF THE EMPLOYEES
5
YEARS OF SERVICE OF THE EMPLOYEES
6
JOB SATISFACTION OF EMPLOYEES
7
SATISFACTION OF RECREATION FACILITY OF
EMPLOYEES
8
MOTIVATION IN THE ORGANIZATION OF THE
EMPLOYEES
9 EMPLOYEES RELATIONSHIP WITH SUPERIOR
10 EMPLOYEES RELATIONSHIP WITH CO-
WORKERS
11 REASONABLE INCENTIVES OF EMPLOYEES
12 GRIEVANCE PROCEDURE ABOUT THE
EMPLOYEES
13 EMPLOYEES COMMUNICATION WITH
SUPERIORS
14
MANAGEMENT FEEDBACK REGARDING
PERFORMANCE OF EMPLOYEES
15 EMPLOYEES FREEDOM AND AUTONOMY
16 EMPLOYEES FIRST AID AND MEDICAL
FACILITIES
17 EMPLOYEES PSYCHOLOGICAL FEELINGS
18
EMPLOYEES SATISFACTION ABOUT SAFTY
MEASURES
19 LEAVE FACILITIES OF EMPLOYEES
20 SATISFACTION ABOUT AVAILABILITY OF
VENTILATION AND LIGHTING
CHART.NO TITLES PAGE.NO
7

1 AGE GROUP OF EMPLOYEES
2 SEX GROUP OF EMPLOYEES
3 EDUCATIONAL QUALIFICATIONS OF EMPLOYEES
4 SALARY OF THE EMPLOYEES
5 YEARS OF SERVICE OF THE EMPLOYEES
6 JOB SATISFACTION OF EMPLOYEES
7 SATISFACTION OF RECREATION FACILITY OF
EMPLOYEES
8 MOTIVATION IN THE ORGANIZATION OF THE
EMPLOYEES
9 EMPLOYEES RELATIONSHIP WITH SUPERIOR
10 EMPLOYEES RELATIONSHIP WITH CO-WORKERS
11 REASONABLE INCENTIVES OF EMPLOYEES
12 GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES
13 EMPLOYEES COMMUNICATION WITH SUPERIORS
14 MANAGEMENT FEEDBACK REGARDING
PERFORMANCE OF EMPLOYEES
15 EMPLOYEES FREEDOM AND AUTONOMY
16 EMPLOYEES FIRST AID AND MEDICAL FACILITIES
17 EMPLOYEES PSYCHOLOGICAL FEELINGS
18 EMPLOYEES SATISFACTION ABOUT SAFTY
MEASURES
19 LEAVE FACILITIES OF EMPLOYEES
20 SATISFACTION ABOUT AVAILABILITY OF
VENTILATION AND LIGHTING
CHAPTER I
8

QUALITY OF WORK LIFE
INTRODUCTION
Quality of work life refers to the favorableness (or) un favorableness of a job
environment for people. The basic purpose is to developed jobs that are excellent for
people a well as for production. Quality of work life is large step for forward from the
traditional job design of scientific management which focused mostly on
specialization and efficiency for the performance of narrow tasks. The major
indicators of quality of work life are job involvement, job satisfaction and
productivity.
DEFINITION
Quality of work life is the degree to which work-in an organization contributes
to material and psychological well being of its members – HARRISON
SCOPE OF QUALITY OF WORK LIFE
Work plays a central role in the life of the workers engaged in a productive
organization. It has an improvement impact on
1) Shaping his personality.
2) Determining his performance.
3) Commitment of follow employees.
4) Commitment to the organization and the society.
9

NEED FOR THE STUDY
The most significant resources of an organization are human resources,
without it the organization cannot function. In fact, challenges, opportunity and also
the frustration of creating and managing organization very often originate from the
people relate problems that arise within them. People related problems often steam
from the mistaken belief that people are alike, that they may be treated identically.
There would be a lot of variability in psychological features, which demand attention.
The present study on QUALITY OF WORK LIFE OF EMPLOYEES WITH
LTD. aims to know how for the employees has a comfortable and enjoyable work life.
There are so many factors determining the quality of work life. The present day
employees are much concerned about wage, compensation, challenging job, job
security, freedom and autonomy participation in decision making, level of
environment and commitment to assess the “Level of Quality of Work Life”.
10

OBJECTIVES OF THE STUDY
Primary objectives
• To find out the quality of work life of employees Nadukkara Agr0
Processing company Ltd ,Muvattupuzha .Eranakulam (Dist) Kerala
• To study the attitude of employees towards various welfare measures
provided in the unit under study.
• To find out employee problems and offer suitable suggestions on the basis
of the findings.
Secondary objectives
• To identify measures to overcome these drawbacks.
• To know the real situation of the employees.
• To collect employees opinion about this matter.
LIMITATIONS
1. The purpose from the sample not reveals the accurate facts.
2. Lack of respondents interest in answering the questions, and also might not
have revealed true information.
11

3. Even though the researcher created a report respondent, some of them doubted
that the researcher has been send on behalf of the management and so they
were reluctant.
4. Unavailable of enough time.
CHAPTER II
PROFILE OF THE COMPANY
EXECUTIVE SUMMARY
This study was carried out at Nadukkara Agro Processing Company Ltd
in the month of july 2012 to August 2012. This report is an outcome of a study
undertaken in NAPCL on the topic "A STUDY ON QUQLITY OF WORK
LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO NADUKKARA
AGR0 PROCESSINGCOMPANY LTD”.
Various kinds of ratios and income statement are being used for the
analysis of current assets and current liabilities. Primary and secondary data
used for the purpose supported by the above mentioned tools paved a direction
for the study; primary data are collected through direct interview, secondary
data are collected through financial statements.
The enterprises are organized to achieve economic and social
development on the basis of accounts maintained by the organizations; an
attempt is made in this project report to analyze the current assets and current
liabilities. The basic objective of this study is to analyze the efficiency of the
firm like liquidity position, profitability, solvency, assessment of turnover, and
operational efficiency of company between the profit and loss making periods
12

1. INDUSTRY PROFILE
WORLD SCENARIO
In 1995, world imports in fruit juices and concentrates reached $
5,748 million, having fluctuated heavily in recent years, though it should be
noted that world trade has increased very considerably over the last two
decades. By far the largest share of world trade in fruit juices consists of citrus
juices (mainly orange) and temperate-zone fruit juices, e.g. apple juice, where
as tropical fruit juices and concentrates accounted for the balance (about 5%).
These figures do not include trade in pulp/puree. Pineapple juice (mainly
concentrate) is by far the most important tropical fruit juice. In 1995, world
imports amounted to $ 280 million, while they fluctuated enormously since
1990 and peaked at $ 383 million in 1991. The fluctuations were caused by
great variations in supply rather than demand factors, though there has been a
considerable increase in world trade in pineapple juice over the last decade.
Imports into the five largest markets, i.e. the United States, the Netherlands,
Italy, France and Spain, amounted to $ 191 million in 1995 or 68% of world
imports. The three largest producers of pineapple juice/concentrate, Thailand,
the Philippines and Kenya, together account for over half of total world
exports. Other important suppliers are Indonesia, Costa Rica, the United States
and South Africa. Again it should be noted that world trade includes a very
large amount of re-exports (mainly from the Netherlands). With the exception
of pineapple, there are no reliable statistics on world trade in tropical fruit
13

juices, concentrates and pulp/puree. However, based on information from trade
sources and fragments of trade statistics, annual world trade in these products
(excluding pineapple) can be estimated in the range of 175,000 to 200,000 tons
in single strength equivalent, valued at between $175 and $225 million. The
three most important tropical fruits, apart from pineapple, are banana, passion
fruit and mango. The major markets are the European Union and the United
States. Though world trade in fruit juices (tropical and non-tropical) has
fluctuated considerably, in value terms, during recent years, most major
markets have increased in volume terms during the same period. In general, the
world market for fruit juices is expected to show further growth in the future,
inter alia, because of a low per capita consumption in many markets and a
growing health consciousness in most markets. Considering more specifically
tropical fruit juices, concentrates and pulp/puree, traders generally expect sales
of these products to grow at least at the same rate as the juice market as a
whole, and in some cases even more. Again the fruit juice business and related
food industries are expected to benefit from the general interest in tropical fruit,
including fresh produce, in most markets .The major markets in the European
Union and the United States are expected to remain the most important outlets
for tropical fruit juices, concentrates and pulp/puree, whereas, for example,
Japan and the Republic of Korea are less interesting markets for this product
group. On the other hand there is a growing market in Singapore and some
other markets in Asia and Latin America, including some of the traditional
exporting countries.
14

INDIAN SCENARIO
Traditionally, the Indian life style has a predilection for fresh fruits and
vegetables or those processed at home. There is a sea change. People, are now
increasingly going in for fresh fruit vending from kiosk fountains, which
produce instant juices from fresh fruits in the presence of the consumer. It
could be due to the non-availability of hygienically produced and well-
preserved products with the use of preservatives. That is why some of the real
but branded fruit juices launched in the late 1980s and early 1990s did not
succeed.
There has been a steady rise in the capacity, production and capacity
utilization in the fruit processing units. The processing capacity had gone up
from 0.9 tonnes in 1990-91 to 2.1 tonnes in 1999-00. The capacity utilization
improved from 31% to 47%, with the production in 1999-00 estimated to have
increased to 980,000 tonnes. The official reports do not show any substantial
increase in total output although branded drinks do show a healthy
improvement. There is no general acceptance of the product forms in the fruit
drinks market. The consumer is basically concerned that it is a fruit juice and
not a synthetically constituted product. Accordingly, the first segmentation is
between real fruit drinks and synthetic drinks. The former are based on natural
fruit pulp or juice. The others are synthetic products containing fruit flavors.
Among the fruit juice beverages are fruit juices (Pepsi's Tropicana), nectars
(Dauber's Real) and fruit drinks (Frooti and Slice). All these are real,
15

reconstituted from fruit pulps or concentrates. The leading fruit juice brands
include Real, Onjus, Tropicana, Frooti, Jumpin. The fruit drinks are mainly
based on oranges, mangoes, pineapples, grapes, apples, guava and tomato.
They only differ in pulp content: the juices have over 85%, nectars (20% to
85%) and fruit drinks (less than 20%)
The branded fruit juices market inclusive of nectars is placed at about Rs
10 bn. The pure fruit juices are the preferred drink among the fruit drinks. This
segment is growing at around 10% annually. The market for fruit juices is
expected to grow to Rs. 7.50 bn by end 2009-10 from nearly Rs. 4.75 bn
presently, per capita of juices in India is very low. It is estimated at a fraction
of a litre - 20 ml. China has attained a consumption level of 1500 ml. The
consumption in India is basically an urban phenomenon. Nonetheless, it is
gaining slow but steady penetration into the rural areas.
The early development of juice processing was led by co-operatives and
other processors in the fruit-rich states of Himachal Pradesh and Punjab. The
canned juice segment covered brands like NAFED, Noga, Midland, Gold Coin
and Druk. These were fruit juices or nectars - not drinks. These did not make a
mark in the market for whatever reasons: high price, unattractive packaging,
and lack of right promotion program. A bulk of juice consumption came from
institutional commercial buyers. There was a sizeable export of mango pulp. It
is now getting into the retail marketing basically as a fun food, often as a
substitute for aerated and cola drinks.
In the area of packaging, Tetra-Pak India, a part of the $ 10 bn Tetra
Laval group, has become the major source of brick cartons amenable to aseptic
packaging and imparting long product shelf life to the foods. Tins, nonetheless
still continue to be in the market in family size packings. A perceptible change
came in 1996 with the introduction of Real juice in aseptic cartons from Dabur
Foods. Packaged in tabletop packs from Elopak, Norway, the juices were
claimed to have a six-month shelf life. Real fruit juice is the first brand in Asia
16

to use the latest Spin Technology developed by TetraPack. It is available in five
flavours - orange, mango, pineapple, mixed fruit and tomato. It also plans to
export Real to South East Asia, Bangladesh and Sri Lanka.
EnkayTexofood Industries entered the market with what is claimed as
100% natural orange juice in India with Onjus brand. Enkay happens to be the
largest Indian exporter of fruit juices, pulp and concentrates to Europe and
North America, with clients such as Unilever, Coke, Pepsi and Nestle.
The company's plants near Vapi in Gujarat have been producing daily
80,000 packs of 250 ml and 70,000 packs of one litre of Onjus. By the end of
1999, Onjus had captured at a point of time third of the juice market.
Until the advent of Tropicana, Real remained a premium product. Dabur
Foods marketing strategy paid off until Onjus was sold at almost half the Real's
price and claimed to be a 100% natural drink. Tropicana Product, a division of
PepsiCo, entered the Indian market. For the Indian markets, Tropicana
developed a sweeter blend of orange and white grape. Tropicana was planning
to enhance its market share in the fruit juice market and to increase its turnover
to Rs 1000 mn by 2002-03. PepsiCo International is planning to make India a
regional sourcing hub for fruit juice concentrates and pulp. Pepsi Foods is
already exporting nearly 20,000 tonnes of mango pulp and concentrate mainly
to West Asia and Europe. It has launched a new mango juice and was to
introduce guava and litchi variants.
The segment has been witnessing some feverish developments. Pepsi
was exploring the launch of a new brand in the segment the first international
juice brand in the category launched in India. It had already decided to launch
other flavours of Maaza and beverages like iced tea and coffee. It is planning to
repack its five-flavour offering for the Indian consumer. The company stopped
the production of the 250 ml pack. The new flavour - sweet orange - was being
targeted at customers who were not used to the regular orange flavoured juice,
which Tropicana sells worldwide. While Tropicana came up with mixed fruits,
17

Pepsi ventured into slice mango juice in Tetrapak along Tropicana. Tropicana
also explored the possibility of local production of juices from mango. It
planned to source raw processed fruits, such as apples from Himachal Pradesh,
grapes from Sholapur and tomatoes from Punjab.
COMPANY PROFILE
Nadukkara Agro processing Company has been promoted by the Kerala
Horticulture Development Programme (KHDP), Under the Kerala Horticulture
Development Programme, a modern fruit processing factory for the
commercial processing of pineapple, mango and other fruits was established in
the heart of Kerala's Pineapple growing area Nadukkara, near Muvattupuzha in
the year 2000 at a cost of Rs.21.5 cores. NAPCL was established as a public
limited company with 582 farmers holding 70% share and the Government of
Kerala 30% share. The plant has a state of the art technology and the latest
equipment because of the support from the European Union during the initial
period. The factory has aseptic packaging as well as canning units. NAPCL has
ISO 9002/HACCP certifications and its own brand of pineapple juice called
"JIVE" and can process 70 t of pineapple per day. The company initially
produced 200 ml Jive tetra-pack, 256 kg dump bag juice concentrate, besides
ginger candy. Today, company markets seven different types of natural cool
drinks under Jive brand without using any preservatives. They have become
very popular as 'the drinks of nature'. The Jive plant has a production capacity
of 6000 packs/hour. The company has been worked in 24 hours *365 days in a
year.
Capacity utilization is much more efficient as the factory also processes
mangoes during off-season of pineapple. NAPCL also provides for contract
processing to other processors in the private sector. The company procures
18

pineapple from the market when the price goes below a threshold level so as to
maintain a reasonably good market price. The company has 92 employees and
provides employment to another 150 indirectly. NAPCL organizes trainings
and seminars for farmers for the popularization of pineapple and promotes
MD2 pineapple variety for cultivation to meet the challenges of global
competition in the WTO regime. The company has also taken initiative for
getting GI indication registered for Vazhakulam Pineapple. NAPCL has
recently commissioned an 'integrated pack home for export of fresh pineapple'
with facility for pre-cooling, packing, branding and certificate labeling having a
capacity of 700 t/day at a cost of Rs.3.7 crores fully funded by APEDA. It has
recorded a growth rate of 500% during the last 5 years. NAPCL has supply of
fresh pineapples comes mainly from the TARGETED FARMERS (The 70%
shareholders of the company) within the surrounding 21 ‘panchayath’ of the
company. The company provides consultation on crop planning and farming
methods to the farmers. So the farmers can using latest methodologies in
farming. The company's agriculture experts visit the farmers to give proper
guidance. This ensures that the farmers are able to supply the factory with
exactly the correct crop of top quality on a consistent basis. NAPCL also offers
price; guarantees, which also allows it to ensure stability of supply.
Nadukkara Agro Processing Company Ltd. is committed to manufacture
products of best quality which stands upto any international quality norms. The
Company gives prime emphasis in linking the farmers on one hand and
consumers on the other hand in a process that benefits both. The farmers get the
most remunerative price while consumers get the fresh as well as the best
product at reasonable rates. Modern crop management, the use of high quality
planting material, scientific farming methods and post harvest techniques are
encouraged and supported by the Company to ensure fruits that give the best of
taste and goodness. We take care of each step from the selection of raw
material to the finished products.
19

As the factory is situated in an area that produces an abundance of
premium quality horticulture products, the fruit procured for processing are of
the best ever processed. The company produced by selected farmers from the
best quality suckers and managed with care from planting to harvest, the
produce is plucked at the perfect moment for processing. The processing plant
therefore handles the finest fruits and produce international standard
concentrate, RTS and candies. The companies' plant gives prime importance to
quality checks at every level of production.
THE BRAND
Nadukkara Agro Processing company can produces different fruit
juices and the brand name is called “JIVE”. The jive range products owes their
existence to the farmers of Vazhakulam, Kerala.
Vazhakulam can be called the pineapple capital of Kerala and even of
India. This area is known for its extensive cultivation of pineapple. Pineapple
cultivation is one of the main sources of cash to the farmers of vazhakulam.
Jive is the outcome of a project promoted by the Kerala Horticulture
development programmed (KHDP), a venture of the European Union and the
government of Kerala. KHDP aims to promote the growth of high quality
horticulture and also provide substantial direct benefits to the fanners. It has set
up a factory for processing Pineapple, Mango, Papaya, and other tropical foods.
NAPCL is member of SGF, an organization of fruit juice manufactures
fromthe European community. The farmers registered with the company
supplies it with fresh fruits. The fruits are taken care at every stage in their
growth and are processed and packed using hygienic and high tech methods.
The company offers price guarantee to ensure stability of supply.
The companies at three product line;
concentrate line
20

The factory can process 3.5 tons/hour input of pineapple and concentrate
to normally 60% Bx using a single stage scrapped surface vacuum
concentrator. The finished product is aseptically packed in 220 Liter bag-in-
drum, targeting mainly for exports. Mango is processed at the rate 2 tones/hour
input and concentrated to 28%Bx during the mango season.
RTS
The RTS line employs a tetra pack TBA/9 machine with an output of 6000
cartons/hour of 250 ml size. Cartons are automatically packed 27 to a tray and
shrink wrapped.
Candied fruit
Tropical fruits like pineapple, papaya, mango, banana, jack fruit can be candied
using the ‘kandimat’ technology resulting high quality candy, the capacity is
1200 kgs/batch.
Nadukkara Agro Processing Company has been entrusted as Nodal agency by
State Horticulture Mission (SHM) schemes-area expansion of organic
pineapple cultivation and vermin compost nit constructions in 21 panchayaths
in the Districts of Ernakulam and Idukki. These 21 panchayaths come under the
command area development of NAPC and SHM gave a subsidy of Rs. 25000/-
per hactre for doing organic cultivation and Rs.30000/-for a vermin compost
unit of dimension 20 m*1.5m*0.7m*. NAPC was given a target of 100 Ha
cultivation and 100 vermin compost units.
2B. NATURE OF THE BUSINESS CARRIED
NAPCL is one of the biggest fruit juice company in Kerala. Nadukkara
Agro Processing Company as a manufacturer, exporter, and supplier of
21

different fruit juices and candies. The company has been supplied candies in
domestic market and fruit juices mainly supplied in domestic and international
market. The company can exported fruit juices in different European countries.
The company mainly produced the juice on pineapple and in the off season of
pineapple they have produced in juices in mangos. The company is produced
candies in pineapple, ginger, papaya. The candies packed in plastic tubs of
lOOgms and 75gms. The candies life period is 1 year. The company can also
produced in orange and apple juice and ginger syrup.
2C. Vision
To be the ultimate authority and provide of excellent quality technology
products and services in the customers.
Mission
To be an integrated model for the production of fruit products of
international quality and achieve best value addition for the benefit of the
fanners.
QUALITY POLICY
Nadukkara Agro Processing Company Limited is committed to
manufacture products of best quality which stands up to any international
quality norms. The Company gives prime emphasis in linking the farmers on
one hand and consumers on the other hand in a process that benefits both. The
farmers get the most remunerative price while consumers get the fresh as well
as the best product at reasonable rates. Modern crop management, the use of
high quality planting material, scientific farming methods and post-harvest
techniques are encouraged and supported by the Company to ensure fruits that
give the best of taste and goodness. The company take care of each step from
the selection of raw material to the finished product.
22

2D. PRODUCTS OF NAPCL
The company's business is broadly classified in to three categories
a, Fruit juice concentrate/pulp
b, Ready-to-serve juice/drink(RTS)
c, Fruit candies
a, Fruit juice concentrate/pulp Pineapple and mango juice concentrate
For institutional supplies, Pineapple and Mango juice concentrates as well as
pulps are packed in 200 liter aseptic bag in drum. The product has a shelf life of
1 year at ambient storage conditions. Extended shelf life up to 18 months is
available when stored at temperature below 5C.
b, Ready-to-serve juice/drink(RTS)
The product under this business category are as follows: Jive
Punch(200 ml Mixed fruit Drink)
The product contains mango and pineapple fruits without any
preservative or artificial colouring agent. It is packed in tetrapak slim packing
format and can be used anywhere anytime as a natural and nutritious thirst
quencher. Shelf life is 6 months at ambient storage conditions.
23

Jive Joozy(200 ml mango Drink
Mango Joozy is a Mango Drink made from delicious mangoes in South
India tasting deliciously natural. This drink is an ideal refreshner and nutritious
beverage without any preservative or colouring agent. Packed in tetrapak slim
packing format, It shelf life of 6 months at ambient storage conditions.
Jive Fundo(200 ml pineapple Drink)
The product contains pineapple pulp with added fruit flavor for direct
consumption by the consumers. The product is packed in tetrapak which gives
convenience for using it anywhere, anytime. The shelf life of the product is 6
months.
Jive Fundo Orange(200 ml Orange Drink
This product contains Orange concentrate with added fruit flavor for
direct consumption of consumers. The product is packed in tetrapak which
gives convenience for using it anywhere,anytime. The shelf life of the product
is 6 months.
Jive Fundo Apple(200 ml APPLE Drink)
Jive Fundo Apple is a apple drink made from delicious apples varieties
of Kashmir region. Fundo Apple is an ideal thirst quencher which imparts term
Natural Freshness in Every Drop.The shelf life of the product is 6 months.
Jive Ginger syrup(500 ml PET Bottles)
The product contains ginger concentrate and sugar syrup with added
preservative. The product has to be mixed 1 part of ginger syrup with 4 part of
chilled water or soda to make a refreshing drink of ginger drink. One Bottle of
24

JIVE Ginger Syrup can make nearly 18 glass of ginger drink. The product has a
shelf life of 1 year.
c, Fruit candies
Jive pineapple/ginger/papaya candies
This product contains candied pineapple/ginger/papaya packed in an
attractive plastic tube and sachets of 100 gms and 75 gms. The product is
targeted at consumers to consume candied fruits as snacks. The product
contains de-hydraed without any colour, flavor and preservatives. The shelf life
of the product is 1 year.
AREA OF OPERATION
The company area of operation regional level and international level.
The company's products can be supplied on different Indian states and in
international level they supplied products mainly in European countries and
Asian countries. In international level the company mainly focused on
European Union markets. In regional level they supplied products in Kerala
states and other Indian states.
OWNERSHIP PATTERN
Nadukkara Agro Processing Company established as a public limited
company. The company 70% share held by farmers and balance 30% share
held in government of Kerala.
COMPETITORS INFORMATION
The major competitors of NAPCL are Frooti
Frooti
25

Frooti is the major competitor of 'JIVE' in India and around the world. Frooti,
or Mango Frooti, as it is popularly called, is the largest-selling mango drink in
India. It is the flagship product of and the most successful drink offered by
Parle Agro India Pvt. Ltd. Frooti was launched in 1985 in TetraPak packages. It
is also now available in PET bottles and rectangular shaped packs. Frooti is
exported to the U.S.A., Canada, U.K., U.A.E., Saudi Arabia, Malaysia,
Maldives, Singapore, Thailand, New Zealand, Australia, Mozambique, Ghana,
Malawi, Zambia, Nigeria, Tanzania, Japan, Ireland, etc.
Appy fizz
Appy Fizz is a product by Parle Agro, introduced in India in 2005. Appy
Fizz consists of carbonated apple juice, and is used as the basis for cocktails
and is a popular drink with the youth. After the success of Appy which was
clean apple juice, Parle launched its sequel product as Grappo Fizz, which is a
carbonated grape juice.
Miruna
Balan Natural Food (p) Limited presents Miruna. The company was
situated in Bangalore, Karnataka. The company have been supplied fresh juices
from India, East countries and Europe, Miruna Juice drinks have all the
freshness of natural fruits and are healthy, refreshing and energising. A good
supplement during breakfast or after any tiring work, Miruna Juices recharge
the body instantly
Slice
Slice is a line of fruit-flavored soft drinks manufactured by PepsiCo and
introduced in 1984. Varieties of Slice have included apple, fruit punch, grape,
passion fruit, peach glaze, Mandarin orange, pineapple, strawberry, Cherry
26

Cola, “Red”, Cherry-Lime, and Dr Slice. Until 1994, the drink contained 10%
fruit juice. The company market as Asia, Europe and USA.
Maa
Maa is one of the most recognized fruit drink brands down south with a
strong presence in Tamil Nadu, Andhra Pradesh, Karnataka and Kerala. It was
acquired by FMCG major cavinkare private limited in February 2008 and after
that the brand has been given a new avatar with a trendy packaging and
existing advertisement.
Maaza
Maaza is a Coca-Cola fruit drink brand marketed in India and European
markets established in the year 1976. The Company produced most popular
drink being the mango verity, so much that over the year the maaza brand has
become synonymous with mango. Initially Coca-Cola also launched maaza
orange and pineapple variants. The main markets in maaza are North America,
United Arab Emirates,Asia and European Union.
INFRASTRUCTURAL FACILITY
1. Office
NAPCL situated in Nadukkara near Muvattupuzha.The company offices
is folly air conditioned, it should be very help full to the staffs. The company
office inside is very good neat.
2. Canteen
The company inside one canteen situated. It is very helpful to the
employees. And also the workers can get good food to the company
3. Furniture
27

The company very good and model tables and chairs in the office
4.Building
Company building is very attractive and shape. It is a 2 floor building.
The company inside good car parking facility is available and also high
security.
5.System
The company using very speed computer software in all departments.
The company every department are computerized
ACHIEVEMENTS
The Company has taken the ISO 9002:2000/HACCP Certification
during the year 2000
FUTURE GROWTH OF NAPCL
The product portfolio of the company is being expanded to range of new
products which includes Orange Drink, Apple Drink. Pineapple syrup, Candies
in sachet, Tender Coconut water in Tetrapack mango drink in PET bottles etc.
As a major diversification we have set up an integrated pack house for
fresh pineapple. This pack house is constructed following the international
norms and is expected to pave way to make a quantum jump in export of fresh
pineapple from Kerala. Rejects from the pack house could be used in the juice
factory and will help to increase capacity utilization of the juice concentration
plant. APDEA has provided 100% financial assistance for this pack house
costing Rs. 3871acks and is also arranging training for the pineapple farmers to
cultivate pineapple suitable for export. With the extended product portfolio the
company expects a quantum jump in the turn over with high returns and part of
the same be passed on to the registered farmers.
28

CHAPTER III
RESEARCH METHEDOLOGY
MEANING OF RESEARCH
Research in common parlance refers to a search for knowledge. Once can also
define research as a specific and systematic search for information on a specific topic.
In fact, research is an art of scientific investigation.
“A careful investigation or enquiry especially through search for new facts in any
branch of knowledge”-R.KOTHARI
“Systemized effort to again new knowledge” – REDMAN AND MORY
RESEARCH METHODS
Research methods may be understood as all those methods/ techniques that are
used for conduction of research. Research methods or techniques, thus, refer to the
methods the researchers use in performing research operations.
RESEARCH METODOLOGY
The various steps that are generally adopted by a researcher in studying his
research problem along with the logic behind them. It is necessary for the researcher
to know not only the research methods/techniques but also the methodology.
29

COLLECTING THE DATA
In dealing with any real life problem it is often found that data at hand are
inadequate, and hence, it becomes necessary to collect data that are appropriate. There
are several ways of collecting that appropriate data which differ considerably in
context of money, costs, time and other resources at the disposal of the researcher.
PRIMARY DATA
Primary data can be collected either through experiment or through survey. If
the researcher conducts an experiment, he observes some quantitative measurements,
or the data, with the help of which he examines the truth contained in his hypothesis.
SECONDARY DATA
Secondary data are those which have already been collected by someone else
and which have already been passed through the statistical process.
RESEARCH DESIGN
The task of defining the research problem is the preparation of the design of
the research project, popularly known as the “research design”. Decision regarding
what, where, how much, by what mean concerning an enquiry or a research study
constitute a research design. A research design is the arrangement of condition for
collection and analysis of data in a manner that aims to combine relevance the
research purpose with economy in procedure.
SAMPLE DESIGN
A sample design is a define plan for obtaining a sample form a given
population. It refers to the techniques or the procedure the researcher would adopt in
30

selecting item for the sample. Sample design may as well lay down the number of
item to be included in the sample i.e. the size of the sample. Sample design is
determined before are collected.
SIZE OF SAMPLE
Sample size refers to the number of item to be selected from the universe to
constitute a sample. The size of sample should neither be excessively large, nor too
small. It should be optimum. An optimum sample is one which fulfils the
requirements of efficiency, representativeness, reliability and flexibility.
RESEARCH DESIGN
SL.NO TITLE CONSUMER PREFERENCE
1 Type of research Descriptive
2 Source of information Primary & secondary
3 Method of design Questionnaires
4 Respondents 100
31

5 Method of sampling Simple random sampling
6 Tools of data collection Questionnaire and personal
interviews
7 Tools for data analysis and diagram
i. Bar
ii. Pie
iii. Cone
iv. Cylinder
CHAPTER IV
TABLE 4.1
AGE GROUP OF EMPLOYEES
SL.NO AGE NO.OF RESPONDENTS %OF
RESPONDENTS
1 20-30 5 5%
2 30-40 10 10%
3 40-50 50 50%
4 50&above 35 35%
TOTAL 100 100%
INTERPETATION
The above table shows that the respondents constitute 5% categorized under
the age group of 20-30 years, where as 10% of respondents are under the age group of
30-40 years, 50% of the respondents are under the age group of 40-50 years and
remaining 35% of the respondents are come under the age group of above 50 years.
CHART 4.1
AGE GROUP OF EMPLOYEES
32

TABLE 4.2
SEX GROUP OF EMPLOYEES
SL.NO SEX NO.OF RESPONDENTS %OF
RESPONDENTS
1 Male 68 68%
2 Female 32 32%
TOTAL 100 100%
INTERPRETATION
The above table shows that the sexes of respondents’ majority of the
respondents are male that is 68% and 32% of the respondents are under the female
category.
CHART 4.2
SEX GROUP OF EMPLOYEES
33

TABLE 4.3
EDUCATIONAL QUALIFICATIONS OF THE EMPLOYEES
SL.NO EDUCATIONAL
QUALIFICATIONS
NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 UP to S.S.L.C 81 81%
2 HSC 14 14%
3 UG 5 5%
TOTAL 100 100%
INTERPRETATION
The table shows that the educational qualifications of respondents is nearly
81% of the respondents are come under the category UP to S.S.L.C, where as 14% of
the respondents are come under HSC, and remaining 5% of the respondents are come
under UG.
CHART 4.3
EDUCATIONAL QUALIFICATIONS OF EMPLOYEES
34

TABLE 4.4
SL.NO SALARY NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Below 3000 10 10%
2 3000-5000 40 40%
3 Above 5000 50 50%
TOTAL 100 100%
INTERPRETATION
The above table shows that 10% of the respondents are receive salary of less
than R.s.3000 where as 40% of the respondents are receive a salary of R.s.3000-5000
and 50% of the respondents are get above 5000.
CHART 4.4
35

TABLE 4.5
NO.OF YEARS SERVICE OF THE EMPLOYEES
SL.NO NO.OF YEARS
SERVICE
NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Below 5 years 8 8%
2 5-10 years 12 12%
3 10-15 years 32 32%
4 15 and above 48 48%
TOTAL 100 100%
INTERPRETATION
The above table shows that the years of service of employees. Here 48% of
respondents have high experience that is 15 and above years. While 32% of
respondents have working 10-15 years of service, 12% of respondents have working
5-10 years of service and 8% of the respondents are working less than 5 years of
service.
CHART 4.5
NO.OF YEARS SERVICE
36

TABLE 4.6
THE JOB SATISFACTION OF EMPLOYEES
SL.NO OPINION NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Agree 6 6%
2 Strongly agree 61 61%
3 Disagree 33 33%
TOTAL 100 100%
INTERPRETATION
The above table explained that 61% of the respondents are strongly agree with
their job satisfaction, where 6% of the respondents are agree with their job
satisfaction, 33% of the respondents are disagree their job satisfaction and no one can
strongly disagree their job satisfaction.
CHART 4.6
JOB SATISFACTION OF EMPLOYEES
37

TABLE 4.7
SATISFACTION OF RECREATION FACILITIES OF EMPLOYEES
SL.NO OPINION NO.OF RESPONDENTS %OF
RESPONDENTS
1 Agree 58 58%
3 Disagree 7 7%
4 Strongly disagree 2 2%
TOTAL 100 100%
INTERPRETATION
The above table analyzed that 58% of the respondents are agree with the recreation
facility, where as 33% of the respondents are strongly agree with recreation facility/
7% of respondents are disagree with the recreation facility, and 2% strongly disagree
with the recreation facility.
CHART 4.7
SATISFACTION OF RECREATION FACILITIES OF EMPLOYEES
38

TABLE 4.8
MOTIVATION IN THE ORGANIZATION OF EMPLOYEES
SL.NO OPINION NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Agree 54 54%
3 Disagree 15 15%
TOTAL 100 100%
INTERPRETATION
The above table shows that 54% of the respondents are agree that the
motivation in the organization is adequate, and 26% of the respondents are strongly
agree the motivation is adequate where as 15% of the respondents are disagree with
the motivation is in adequate and 5% of the respondents strongly disagree with the
motivation is adequate.
CHART 4.8
MOTIVATION IN THE ORGANIZATION OF EMPLOYEES
39

TABLE 4.9
EMPLOYEES RELATIONSHIP WITH SUPERIOR
SL.NO OPINION NO.OF RESPONDENTS %OF RESPONDENTS
1 Good 60 60%
2 Better 31 31%
3 Not good 9 9%
TOTAL 100 100%
INTERPRETATION
The above table shows that the majority 60% of the respondents maintained
good relationship with their superiors while 31% of the respondents maintained better
relationship with their superiors and 9% the respondents’ not good (bad) relationship
with their superior.
CHART 4.9
EMPLOYEES RELATIONSHIP WITH SUPERIOR
40

TABLE 4.10
EMPLOYEES RELATIONSHIP WITH CO-WORKERS
SL.NO OPTIONS NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Good 79 79%
2 Better 21 21%
3 Not good 0 0%
TOTAL 100 100%
INTERPRETATION
The above table shows that the majority 79% of the respondents maintained good
relationship with their co-workers while 21% of the respondents maintained better
relationship with their co-workers and there is no bad relationship with co-workers.
CHART 4.10
EMPLOYEES RELATIONSHIP WITH CO-WORKERS
41

TABLE 4.11
REASONABLE INCENTIVES OF EMPLOYEES
SL.NO OPTIONS NO.OF RESPONDENTS %OF
RESPONDENTS
1 Yes 75 75%
2 No 25 25%
TOTAL 100 100%
INTERPRETATION
The above table analyzed that 75% of respondents are provided with
reasonable incentives and 25% of respondents are provided with reasonable
incentives.
CHART 4.11
REASONABLE INCENTIVES OF EMPLOYEES
42

TABLE 4.12
GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES
SL.NO OPTIONS NO.OF RESPONDENTS %OF RESPONDENTS
1 Agree 63 63%
3 Disagree 16 16%
4 Strongly
disagree
0 0%
TOTAL 100 100%
INTERPRETATION
The above table shows that 63% of respondents agree and 21% of respondents
strongly agree with the grievance procedure about the employees, where as 16% the
respondents disagree and no one can strongly disagree with the grievance procedure
about employees.
CHART 4.12
GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES
43

TABLE 4.13
SUPERIORS GIVES AN OPPURTUNITY TO COMMUNICATE
EMPLOYEES IDEAS, COMPLAINTS OPINION DIRECTLY
SL.NO OPINION NO.OF RESPONDENTS %OF RESPONDENTS
1 Yes 65 65%
2 No 35 35%
TOTAL 100 100%
INTERPRETATION
The above table shows that majority 65% of the respondents are given
opportunities to communicate with superiors. While 35% of respondents are not given
opportunities to communicate with their superiors.
CHART 4.13
SUPERIORS GIVES AN OPPURTUNITY TO COMMUNICATE
EMPLOYEES IDEAS, COMPLAINTS OPINION DIRECTLY
44

TABLE 4.14
MANAGEMENT FEED BACK REGARDING PERFORMANCE OF
EMPLOYEES
SL.NO OPINION NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Yes 74 74%
2 No 26 26%
TOTAL 100 100%
INTERPRETATION
The above table shows that 74% of the respondents are getting a feedback
from the management regarding their performance and 26% of the respondents are not
getting feedback from the management regarding their performance.
CHART 4.14
MANAGEMENT FEED BACK REGARDING PERFORMANCE OF
EMPLOYEES
45

TABLE 4.15
EMPLOYEES FREEDOM AND AUTONOMY
SL.NO OPINION NO.OF
RESPONDENTS
%OF RESPONDENTS
1 Satisfied 25 25%
2 Highly satisfied 55 55%
3 Not satisfied 20 20%
TOTAL 100 100%
INTERPRETATION
The above table shows that 25% of the respondents are satisfied and 55% of
the respondents are highly satisfied with enough freedom and autonomy to do the job
where as 20% of the respondents are not satisfied with enough freedom and autonomy
to do the job.
CHART 4.15
EMPLOYEES FREEDOM AND AUTONOMY
46

TABLE 4.16
EMPLOYEES FIRST AID MEDICAL FACILITIES
SL.NO OPINION NO.OF RESPONDENTS %OF
RESPONDENTS
1 Yes 71 71%
2 No 29 29%
TOTAL 100 100%
INTERPRETATION
The above table shows that 71% of the respondents are getting first aid
medical facilities and 29% of the respondents are not getting first aid medical
facilities.
CHART 4.16
EMPLOYEES FIRST AID MEDICAL FACILITIES
47

TABLE 4.17
EMPLOYEES PSYCHOLOGICAL FEELINGS
SL.NO OPTIONS NO.OF RESPONDENTS %OF
RESPONDENTS
1 Agree 44 44%
3 Disagree 10 10%
TOTAL 100 100%
INTERPRETATION
The above table shows that 44% of the respondents are agree and 46% of the
respondents are Strongly agree with the work climate in their organization is more
suitable with their psychological feeling where as 10% of the respondents disagree
and no one can strongly disagree with the work climate in the organization is more
suitable with their psychological feelings.
CHART 4.17
48

EMPLOYEES PSYCHOLOGICAL FEELINGS
TABLE 4.18
EMPLOYEES SATISFACTION ABOUT SAFTY MEASURES
SL.NO OPINION NO.OF
RESPONDENTS
%OF
RESPONDENTS
1 Yes 78 78%
2 No 22 22%
TOTAL 100 100%
INTERPRETATION
The above table shows that the majority 78% of respondents are satisfied with
the measures provided by the company, where as 22% of the respondents are not
satisfied with safety measures provided by the company.
CHART 4.18
EMPLOYEES SATISFACTION ABOUT SAFTY MEASURES
49

TABLE 4.19
LEAVE FACILITIES OF EMPLOYEES
SL.NO OPTIONS NO.OF
RESPONDENTS
%OF RESPONDENTS
1 Yes 57 57%
2 No 43 43%
TOTAL 100 100%
INTERPRETATION
The above table shows that the leave facilities available to employees. It is
clear that 57% of the respondents said leave facility is available in their company 43%
of the respondents said that there is no leave facilities are available in their company.
CHART 4.19
LEAVE FACILITIES OF EMPLOYEES
50

TABLE 4.20
SATISFACTION ABOUT AVAILABILITY OF VENTILATION AND
LIGHTING
SL.NO OPTIONS NO.OF
RESPONDENTS
%OF RESPONDENTS
1 Yes 77 77%
2 No 23 23%
TOTAL 100 100%
INTERPRETATION
The above table shows that the 77% of the respondents are satisfied with the
ventilation and lighting in the organization where as 23% of the respondents are not
satisfied the ventilation and lighting in the organization.
CHART 4.20
SATISFACTION ABOUT AVAILABILITY OF VENTILATION AND
LIGHTING
51

CHAPTR V
FINDINGS
 Majority 50% of employees are of age group between 40-50
 Maximum number 68% of employees are male
 Majority 60% of employees educational qualification is below SSLC
 Majority 50% of employees service to the organization is >15years
 Most of employees salary is above R.s.5000
 Majority 48% of employees are agree with recreation facilities
 Many of them agree that there is adequate motivation
 Majority 58% of the employees are strongly agreed with the satisfaction of
their job
 Majority 68% of employees have good relationship with superior
 Majority 60% of employees having good relationship with co-workers
 Nearly 79% of employees are provided with reasonable incentives
52

 Majority 75% of the employees are with the grievance procedure
 Majority 63% of the employees are getting feedback from the management
regarding their performance
 Almost 65% of the employees are highly satisfied with freedom and autonomy
to do the job
 Majority 74% of the employees are strongly agreed with availability of first
aid and medical facilities in time
 Majority 55% of the employees are strongly agree with the climate in their
organization is more suitable with their psychological feelings
 Many employees are satisfied with the leave facilities in organization
 Majority 53% of the employees are satisfied with the safety measures provided
by the company
 Majority 75% of the employees are satisfied with the ventilation and lighting
facility available in organization
SUGGESTIONS
Incentives are an important factor for motivating the employees. Both
financial and non-financial incentives induce the workers to perform their job better.
Incentives can also help the employees to help the employees to improve their
standard of living and workers commitment to the job will be increased the company
can take necessary steps to improve the incentive schemes to satisfy the employees to
improve their standard of living.
Sufficient leave facilities will help the employees to work efficiently. If the
provision of leave is not sufficient to the workers then it will lead to mental stress to
53

them. Leave facilities will help to improve the performance of the employees. The
company can extend the leaves facilities to satisfy the employees.
Feedback from the management regarding the performance of the employees
is very essential to increase the performance employees. The management should give
to the employees so as to make them to understand their importance in the company.
The company can give both positive and negative feedback to the employees to
improve themselves. It help to know their strength and weakness.
CONCLSION
Quality of work life is a driving force in an organization. If the employees are
provided with proper facilities and good working environment, it will definitely
increase the performance of employees.
From the above study it is clear that the quality of work life is good in
Nadukkara Agr0 Processingcompany Ltd The employees feel better within
organization and are loyal.
54

A STUDY ON QUALITY OF WORK LIFE OF EMPLOYEES WITH
LTD
QUESTIONNAIRE
1. Name :
2. Age
a) 20-30 Years c) 40-50 Years
b) 30-40 Years d) 50 and Above
55

3. Sex
a) Male b) Female
4. Educational qualification
a) UP to SSLC c) UG
b) HSC
5. Salary of the employees
a) Below Rs.3000 c) Rs.5000&Above
b) Rs.3000-5000
6. No. Of years service
a) Below 5 years of service c) 10-15 Years
b) 5-10 Years d) 15 & Above
7. Do you feel that job gives you more satisfaction?
a) Agree c) Disagree
b) Strongly agree d) Strongly disagree
8. Does the recreation facility is satisfactory?
9. Do you feel that the motivation in the organization is adequate?
10. Are you provided with adequate training facilities?
a) Yes b) No
11. Does the relationship with superior is cordial?
56

a) Good c) Not good
b) Better
12. Does the relationship with co-worker is cordial?
a) Good c) Not good
b) Better
13. Are you provided with reasonable incentives?
a) Yes b) No
14. Do you feel that the management adopts a systematic grievance redressed
procedure to settle the grievances?
15. Are you superiors give an opportunity to communicate your ideas,
complaints to them directly
a) Yes b) No
16. Do you feel that you are getting a feedback from the management
regarding their performance from time to time
a) Yes b) No
17. Is the management gives you enough freedom and autonomy to do the job?
a) Yes b) No
18. Is the first aid and medical facilities are available in time/
19. Is the climate in your organization more suitable with your psychological
feeling?
57

20. Are you satisfied with the safety measures in the organization?
a) Yes b) No
21. Have you provided with the reasonable & adequate leave facilities?
a) Yes b) No
22. Are you satisfied with the availability of ventilation and lighting, etc?
a) Yes b) No
23. Are you provided with transport facilities?
a) Yes b) No
BIBILOGRAPHY
1. Personal management, Himalaya Publishing house, Bombay 1980, edition-
1996. C.B.Mamoria
2. PM & Industrial Relations, sultan chand of company Ltd New Delhi. Edition-
1995. N.G.Nair, Latham Nair.
3. Research Methodology, Wiswa par Kashan, New Delhi, 1985-Edition2002.
C.R.Kothari
4. PM & Industrial Relations, sultan chand of company Ltd.Sons, New Delhi.
1978-Edition 1996. P.C.Thirupathi.
Website:
1. www.wikepedia. org
2. www.napcl.com
58

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