This document discusses the benefits and downsides of working from home during the COVID-19 pandemic. Zoom has seen explosive growth, rising from 10 million daily users in December to 200 million currently. The document then outlines Steven Van Belleghem's views on the transition to more digital interactions and the evolving expectations of customers. It discusses how customer expectations are shifting from convenience to also addressing personal challenges and global issues.

1. Steven Van Belleghem.

4. We discovered the benefits of
working from home

5. And the
downsides

6. Virtual
meetings
are the new
normal

8. Zoom has skyrocketed to 200 million daily users from 10 millfon in Dec
, ember
By Tom Warren I @tomwarren I Apr 2, 2020, 4:29am EDT
f SHARE
Illustration by Alex Castro/ The Verge

10. Digital for ENTERTAINMENT

11. Digital for ENTERTAINMENT

12. Digital for COMMUNICATION

13. Digital for COMMUNICATION

14. Digital for COMMERCE

15. Digital for COMMERCE

16. the new minimum

18. the new minimum

19. the new minimum
main driver towards
the newminimal was
the rise of digital and
mobile technologies

20. Towards zero
customer effort
in every phase of
the journey

25. Virt ous circle of Al
1
-n reases a tract
ser -

29. Characteristics of automated customer relations
Invisible Interfaces Full Personalization
Zero effort
Proactive

31. The ULTIMATE convenience:
becomes a COMMODITY

33. Customer expectations
beyond convenience

34. the age of bucket
lists and extreme
personal challenges

37. Maybe Ryanair helps people
with their bucket list?

41. To organize the world's
information and make it
universally accessible and useful.

45. The HUMAN behind
the customer

50. Customer expectations
beyond convenience

51. MY dreams and challenges

52. SCOIETY
for
Challenges
MY dreams and challenges

53. From AUTHENTIC companies to
RESPONSIBLE companies

62. Climate Change Increasing Debts by
governments
Increasing income inequality
Keeping healthcare affordable Ethics for AI and genetic Geopolitcal tensions between
modification of humans super powers

63. SCOIETY
for
Challenges
MY dreams and challenges

64. A world with TRADEOFF’s

65. convenience
privacy

66. cheap
production and
employee
ethics

67. my money
and freedom
of choice
the planet

68. the end of the
TRADE OFF

69. kan hier soort animatie dat de
balans in evenwicht komt? my money
and freedom
of choice
the planet

76. the end of the
TRADE OFF

78. Customer expectations
beyond convenience

79. A new kind of customer expectations
The new minimum Driven by
general Personal
purpose challenges Global
technologies and dreams challenges

80. SCOIETY
for
Challenges
MY dreams and challenges

81. SCOIETY
for
Challenges
From Customer Journey
to LIFE Journey
MY dreams and challenges

82. From authentic
companies to
RESPONSIBLE
companies
SCOIETY
for
Challenges
From Customer Journey
to LIFE Journey
MY dreams and challenges

83. From authentic THE OFFER YOU
companies to CAN’T REFUSE
RESPONSIBLE
companies
SCOIETY
for
Challenges
+ the
Ultimate
Convenience: MY dreams and challenges
Automated + From Customer Journey
Invisible to LIFE Journey

84. Steven Van Belleghem.

86. w
w
w .s tev
e
n v
a
n b
e
-
ll
e ghe
m .
c om
prof Steven VanBelleghem
V @stevenVBe .
181steven@vanbelleghem.biz
m
.
,linkedin.com/in/stevenvanbelleghem
II facebook.com/theconversationmanager
@ stevenVanbelleghem