How to define the right problem, right? Why Einstein believe is the most important part? What tools can we use to define problems?

1. Defining the
right problem
• Andres Parraguirre
• Nguyen Sieu School,
Hanoi, Vietnam
• November 2019

2. By the end of the week students must have:
1. Uploaded 10 pictures of identified problems.
2. Written an interview guide.
3. Conducted at least 10 face-to-face interviews.
4. Drafted at least 10 empathy maps.
5. Written a reflection on Simon Sinek´s TED Talk
6. Written 2 class reflection.
IMPORTANT
• Every assignment needs to be submitted in Edmodo by
Sunday 23:59 hrs.
• Overdue assignments will not be received.

3. Awesome teenager entrepreneur , Maya Penn
https://www.ted.com/talks/maya_penn_meet_a_young_entre
preneur_cartoonist_designer_activist/up-next?language=en

4. What do you
think about the
video?

5. Empathy 1.2
https://www.youtube.com/watch?v=XcYrvvu2ElM&t=9s

6. Watch and
answer
Why building empathy with the
end user is important?
How can we do this?

8. Interview example
https://www.youtube.com/watch?v=QiLzTA0OR60

9. Design Thinking to Improve the School
https://www.youtube.com/watch?v=Y5tumfLc-Wo

10. Problem who? Solution How? (process)

11. Einstein
wisdom in
problem
definition

18. How to
define a
problem?
https://www.youtube.com/watch?v=OyTEfLaRn98

19. Break time

20. Hack your learning, in a positive way
https://www.youtube.com/watch?v=h11u3vtcpaY

21. Test evaluation

22. What did we learn
today?

23. Reflection time 10”
COL Journal Method
1. What did we do?
2. How did I feel?
(activities)
3. What I learned?
(myself, subject, etc.)
Reflection time 10”

24. http://bit.ly/feedback_enterpriseclass

25. 1300 × 975
Source:PicturefromGoogleimages.

26. Keep learning
• Design Thinking: What is an Empathy Interview?
https://medium.com/@StaceyDyer/design-thinking-what-is-an-
empathy-interview-25f71bd496d7
• Design Thinking in the Classroom
https://www.youtube.com/watch?v=Iqa2IrPJjIU&list=PLYyk4fLjIwR_
BNcq20U6rpWCk65dFoE5n
• Forbes article
https://www.forbes.com/sites/theyec/2018/05/18/how-to-
successfully-identify-problems-worth-solving/#13d01dcc1cb4
• Needs are verbs http://www.empathydesign.com/needs-are-verbs

27. https://www.zensar.com/blogs/2016/07/diagnosing-the-problem-definition/

28. Defining a Problem Statement
http://www.jordan-devos.com/defining-a-problem-statement

29. The importance of empathy
https://www.youtube.com/watch?v=UzPMMSKfKZQ

30. Using a Fishbone (or
Ishikawa) Diagram to
Perform 5-why
Analysis
https://www.bulsuk.c
om/2009/08/using-
fishbone-diagram-to-
perform-5-why.html

36. What we know, what we
don’t know, capabilities
& Resources, what

37. Problem tree

42. Problem fish

43. Fish Problem Diagram