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we live in interesting times
How social and critical
marketing can help us cope
inequalities
8 men now own more
than half of humanity
(Oxfam 2017)
populism
Post truth; social media;
Cambridge Analytica
self-harm
88% of Europeans are
being killed by their own
consumption behaviour
(WHO 2017)
corporate power
Corporations are now much
bigger than countries
(Oxfam 2017)
The Anthropocene
The power of commercial marketing
without the manipulating
The compassion to intervene
without the patronising
Respect: co-creation
“it is not about giving them a fish…
it is not even about teaching them to fish…
it is about recognising their ownership of the river”
(Codina, V. 1985)
empowerment
rights
human potential
responsibility
culpability
obligations
rebels with a cause
Gerard Hastings
Galway
May 2018
ISM Institute for Social Marketing
Structure
The system is flawed
We are the system
It need not be so
Human rights
But the system is still flawed…
“New estimates show that
just eight men own the same
wealth as the poorest half of
the world”
We know that social
inequalities in health …are
caused by the unequal
distribution of power, money
and resources in the society
(Trondheim 2014)
The system is flawed
The precariat and the gig economy
• Zero hours contracts
• No holiday pay
• No security
• Minimum wage
“Wealth for the few built on insecurity for the many”
The system is flawed
Food banks in the
fifth biggest world
economy?
The system is flawed
industrial epidemics
“Efforts to prevent non-communicable diseases go against
the business interests of powerful economic operators… it
is not just Big Tobacco anymore. Public health must also
contend with Big Food, Big Soda, and Big Alcohol. All of
these industries fear regulation, and protect themselves by
using the same tactics”2
“The commercial determinants of ill health”
3
The system is flawed
starts at a very young age
37% 360º 24/7
The system is flawed
“by the age of 10 its game over”
(epigeneticist, ECHO)
The system is flawed
Materialism: individual and political hazards
The system is flawed
hopelessly flawed…
But…
Structure
The system is flawed
We are the system
It need not be so
Human rights
But the system is still flawed…
We are the system
• Ours is a consumer society, built around our needs
• Marketing is defined as ‘making what you can sell,
not selling what you can make’
• Endless market research is done to ensure our
every want is catered for
• The customer is king:
– Consumer orientation
– Consumer satisfaction
– Excellent customer service
• We are pampered and indulged at every turn
We are the system
• And we collaborate with devout enthusiasm:
– Bottled water  fast fashion  excess of stuff
• Loyalty cards:
– Tesco’s Club card: 16 million members;
– its rival Sainsbury has over 19 million (Express 2016)
• “Ireland is a nation of ‘enthusiastic belongers’
…each adult in Ireland carries an average of four
loyalty cards in their wallet” http://www.shelflife
• The dictionary definition of loyalty is “a feeling of
devotion, duty, or attachment to somebody”
let’s talk about smart phones
Coltan is a mineral found in the Democratic
Republic of Congo in West Africa. It is an
essential component of all mobile phones
We are the system
Decu is 8; everyday he walks to
the Ruashi mine
He sorts soil from mineral deposits
by hand
His pay buys a day’s food
The profits go to Apple & co
The phones go to us
We are the system
“The glamourous shop displays and marketing of state
of the art technologies are a stark contrast to the
children carrying bags of rocks, and miners in narrow
manmade tunnels risking permanent lung damage.”
Mark Dummett, Amnesty International
but so should we;
it is our choice to buy
Yes this marketing should be regulated and contained,
and companies must be held fully responsible…
We are the system
The Anthropocene: “based on
overwhelming global evidence that
atmospheric, geologic, hydrologic,
biospheric and other earth system
processes are now altered by humans”
(http://anthropocene.info/)
“20% of the world’s population
consumes resources at a rate that robs
the poor nations & future generations
of what they need to survive” (Laudato si 2015)
We are the system
The problems being caused by consumer
capitalism depend on willing consumers: us
Marketing is “the keeper of a dangerous but highly profitable
secret – it knows how to promote a sense of universal
neediness, to set up a wanting without end, a cult and culture
of desire which must not be thwarted” (Seabrook, 2015)
He goes on to point out, however, this is a fragile power: all
that is needed for it to fail is “that people should declare
themselves content with what they have” (op cit)
We are the system
Structure
The system is flawed
We are the system
It need not be so
Human rights
But the system is still flawed…
tools
capacity
Reclaiming marketing
Marketing is not a corporate invention; it is
as old as human society: doing deals
you
mutually beneficial exchange
me
It’s how we survived on the African savannas
It need not be so
me
Our survival depends on us reclaiming marketing
Coke’s
$3b
Diageo’s
$2b
TI’s
$5b
power inequity leads
inevitably
manipulation
GAFA’s
power
the tools
critical & social
marketing
we also
have the
capacity
It need not be so
‘A citizen is a living unit of democracy, a living force for the
possibilities of this world. Of all the qualities, the one I
most value in the citizen is not political savvy, or high
education, but awareness. Everything else can be bought
or smothered or diverted or confused, but awareness asks
questions of the world. There are many with excellent
education who see the conditions of the world but then
rationalise them. Awareness sees them as they are. Then
they ask questions. They ask why.’ (Ben Okri Jan 31)
“We are the only species capable of reflecting on our
impact. We have moral agency. We can foresee the
likely consequences of our actions, consider them, and
then make choices” (Guardian 2016)
It need not be so
“To call in question the society you live in,
you must first be capable of calling
yourself in question.”*
It need not be so
*« Pour mettre en question la société où l’on vit , il faut d’abord être
capable de se mettre en question soi-même. »
The individual or the system?
This takes us into deep water:
“When we ask ourselves what kind of world we want
to leave behind, we think in the first place of its
general direction, its meaning and its values.…. if
those issues are courageously faced, we are led
inexorably to ask other pointed questions. What is the
purpose of our life in this world? Why are we here?
What is the goal of our work and all our efforts? What
need does the earth have of us?” Laudato Si, (2015)
It need not be so
“we are slaves, deprived of every right,
exposed to every insult, condemned to
certain death…” "...but we still possess
one power, and we must defend it with
all our strength for it is the last - the
power to refuse our consent”
(Levi P 1979)
“Look inward, to your origins. For
brutish ignorance your mettle was not
made; you were made human
To follow after wisdom and virtue”
(Dante)
This is what makes us human
It need not be so
‘I rebel therefore we are’
Albert Camus (2005)
Exercising moral agency also brings us together
If my father dies of pneumoconiosis I begin to
empathise with the fate of other coalminers, or
if a car knocks me off my bike the benefits of
cycle paths for all become more apparent.
Structure
The system is flawed
We are the system
It need not be so
Human rights
But the system is still flawed…
Camus and Levi were writing in the immediate aftermath of
the Second World War; when there had been a profound
failure of moral agency, and there was a desperate hunger
to prevent any repetition of the holocaust and its horrors.
The idea that all human beings have the same fundamental
qualities, share an “inherent dignity”, and are equal
“members of the human family” had powerful resonance.
The view developed that the protection and nurturing of
these qualities, and recognition of them as inalienable moral
and legal rights was the only progressive way forward.
UN  The Universal Declaration of Human Rights
human rights
Important protections
“inherent dignity” “equal members of the human family”
Human Potential
“human rights are less about the way people are than
about what they might become” (Donnelly 1985)
The principle of participation; without this, human rights
can become moribund and human potential diminished
human rights
The right to participation
“The process of designing and implementing
[interventions] should also respect participatory principles
and empower intended beneficiaries, who should be
explicitly recognized as stakeholders…for those targeted
to have a say in how services are provided, and for poor
communities to be empowered to control the way money
set aside for them is spent.” (FAO, UN, 2006)
human rights
“recognising their ownership of the river”
(Codina, V, 1985).
“If you believe it’s only amazing people who are doing
great things, you don’t realise you can do it, too. The
reason people teach the great man theory is it
immobilises you: then they’ve got you.”
(Judy Richardson 2016)
Rosa Parks
It is this co-creation
that makes us human
Structure
The system is flawed
We are the system
It need not be so
Human rights
But the system is still flawed…
But the system is still flawed…
1. Ben Okri: pay attention
2. Critical and Social marketing provides a
powerful technology for good
3. Its key task is to empower people to think
and act critically in a troubled world
4. Individually we have the moral agency,
collectively we have the strength
conclusion
'La Sardane de la Paix’
by Pablo Picasso
We need rebels
with a cause:
social marketing
can provide them
references
1. Laudato Si, (2015) http://w2.vatican.va/content/francesco/en/encyclicals/documents/papa-
francesco_2050524_enciclica-laudato-si.html p9 (accessed 05 04 2017)
2. http://anthropocene.info/
3. United Nations (1989) Convention on the Rights of the Child (preamble)
4. Codina, V. (1985). Teología de la liberación y teología oriental: una aproximación. Revista
latinoamericana de teología (1985), vol. 2, no. 5, p. 147-170.
5. Judy Richardson Guardian Weekend 12 11 16 p110
6. http://www.express.co.uk/finance/personalfinance/468092/Loyalty-cards-Tesco-Clubcard-V-
Sainsbury-s-Nectar-card (accessed 05 04 2017)
7. http://www.thisismoney.co.uk/money/news/article-4010282/Are-loyalty-cards-pointless-Nine-ten-
shoppers-one-new-research-suggests-doesn-t-encourage-loyalty-Britain.html#ixzz4qc4Szqa3
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2018.05.24 SMC Gerard Hastings

  • 1. we live in interesting times How social and critical marketing can help us cope inequalities 8 men now own more than half of humanity (Oxfam 2017) populism Post truth; social media; Cambridge Analytica self-harm 88% of Europeans are being killed by their own consumption behaviour (WHO 2017) corporate power Corporations are now much bigger than countries (Oxfam 2017) The Anthropocene The power of commercial marketing without the manipulating The compassion to intervene without the patronising Respect: co-creation
  • 2. “it is not about giving them a fish… it is not even about teaching them to fish… it is about recognising their ownership of the river” (Codina, V. 1985) empowerment rights human potential responsibility culpability obligations
  • 3. rebels with a cause Gerard Hastings Galway May 2018 ISM Institute for Social Marketing
  • 4. Structure The system is flawed We are the system It need not be so Human rights But the system is still flawed…
  • 5. “New estimates show that just eight men own the same wealth as the poorest half of the world” We know that social inequalities in health …are caused by the unequal distribution of power, money and resources in the society (Trondheim 2014) The system is flawed
  • 6. The precariat and the gig economy • Zero hours contracts • No holiday pay • No security • Minimum wage “Wealth for the few built on insecurity for the many” The system is flawed
  • 7. Food banks in the fifth biggest world economy? The system is flawed
  • 8. industrial epidemics “Efforts to prevent non-communicable diseases go against the business interests of powerful economic operators… it is not just Big Tobacco anymore. Public health must also contend with Big Food, Big Soda, and Big Alcohol. All of these industries fear regulation, and protect themselves by using the same tactics”2 “The commercial determinants of ill health” 3 The system is flawed
  • 9. starts at a very young age 37% 360º 24/7 The system is flawed “by the age of 10 its game over” (epigeneticist, ECHO)
  • 10. The system is flawed Materialism: individual and political hazards
  • 11. The system is flawed hopelessly flawed…
  • 13. Structure The system is flawed We are the system It need not be so Human rights But the system is still flawed…
  • 14. We are the system • Ours is a consumer society, built around our needs • Marketing is defined as ‘making what you can sell, not selling what you can make’ • Endless market research is done to ensure our every want is catered for • The customer is king: – Consumer orientation – Consumer satisfaction – Excellent customer service • We are pampered and indulged at every turn
  • 15. We are the system • And we collaborate with devout enthusiasm: – Bottled water  fast fashion  excess of stuff • Loyalty cards: – Tesco’s Club card: 16 million members; – its rival Sainsbury has over 19 million (Express 2016) • “Ireland is a nation of ‘enthusiastic belongers’ …each adult in Ireland carries an average of four loyalty cards in their wallet” http://www.shelflife • The dictionary definition of loyalty is “a feeling of devotion, duty, or attachment to somebody”
  • 16. let’s talk about smart phones Coltan is a mineral found in the Democratic Republic of Congo in West Africa. It is an essential component of all mobile phones We are the system
  • 17. Decu is 8; everyday he walks to the Ruashi mine He sorts soil from mineral deposits by hand His pay buys a day’s food The profits go to Apple & co The phones go to us We are the system
  • 18. “The glamourous shop displays and marketing of state of the art technologies are a stark contrast to the children carrying bags of rocks, and miners in narrow manmade tunnels risking permanent lung damage.” Mark Dummett, Amnesty International but so should we; it is our choice to buy Yes this marketing should be regulated and contained, and companies must be held fully responsible… We are the system
  • 19. The Anthropocene: “based on overwhelming global evidence that atmospheric, geologic, hydrologic, biospheric and other earth system processes are now altered by humans” (http://anthropocene.info/) “20% of the world’s population consumes resources at a rate that robs the poor nations & future generations of what they need to survive” (Laudato si 2015) We are the system
  • 20. The problems being caused by consumer capitalism depend on willing consumers: us Marketing is “the keeper of a dangerous but highly profitable secret – it knows how to promote a sense of universal neediness, to set up a wanting without end, a cult and culture of desire which must not be thwarted” (Seabrook, 2015) He goes on to point out, however, this is a fragile power: all that is needed for it to fail is “that people should declare themselves content with what they have” (op cit) We are the system
  • 21. Structure The system is flawed We are the system It need not be so Human rights But the system is still flawed… tools capacity
  • 22. Reclaiming marketing Marketing is not a corporate invention; it is as old as human society: doing deals you mutually beneficial exchange me It’s how we survived on the African savannas It need not be so
  • 23. me Our survival depends on us reclaiming marketing Coke’s $3b Diageo’s $2b TI’s $5b power inequity leads inevitably manipulation GAFA’s power
  • 24. the tools critical & social marketing we also have the capacity It need not be so
  • 25. ‘A citizen is a living unit of democracy, a living force for the possibilities of this world. Of all the qualities, the one I most value in the citizen is not political savvy, or high education, but awareness. Everything else can be bought or smothered or diverted or confused, but awareness asks questions of the world. There are many with excellent education who see the conditions of the world but then rationalise them. Awareness sees them as they are. Then they ask questions. They ask why.’ (Ben Okri Jan 31) “We are the only species capable of reflecting on our impact. We have moral agency. We can foresee the likely consequences of our actions, consider them, and then make choices” (Guardian 2016) It need not be so
  • 26. “To call in question the society you live in, you must first be capable of calling yourself in question.”* It need not be so *« Pour mettre en question la société où l’on vit , il faut d’abord être capable de se mettre en question soi-même. » The individual or the system?
  • 27. This takes us into deep water: “When we ask ourselves what kind of world we want to leave behind, we think in the first place of its general direction, its meaning and its values.…. if those issues are courageously faced, we are led inexorably to ask other pointed questions. What is the purpose of our life in this world? Why are we here? What is the goal of our work and all our efforts? What need does the earth have of us?” Laudato Si, (2015) It need not be so
  • 28. “we are slaves, deprived of every right, exposed to every insult, condemned to certain death…” "...but we still possess one power, and we must defend it with all our strength for it is the last - the power to refuse our consent” (Levi P 1979) “Look inward, to your origins. For brutish ignorance your mettle was not made; you were made human To follow after wisdom and virtue” (Dante) This is what makes us human It need not be so
  • 29. ‘I rebel therefore we are’ Albert Camus (2005) Exercising moral agency also brings us together If my father dies of pneumoconiosis I begin to empathise with the fate of other coalminers, or if a car knocks me off my bike the benefits of cycle paths for all become more apparent.
  • 30. Structure The system is flawed We are the system It need not be so Human rights But the system is still flawed…
  • 31. Camus and Levi were writing in the immediate aftermath of the Second World War; when there had been a profound failure of moral agency, and there was a desperate hunger to prevent any repetition of the holocaust and its horrors. The idea that all human beings have the same fundamental qualities, share an “inherent dignity”, and are equal “members of the human family” had powerful resonance. The view developed that the protection and nurturing of these qualities, and recognition of them as inalienable moral and legal rights was the only progressive way forward. UN  The Universal Declaration of Human Rights human rights
  • 32. Important protections “inherent dignity” “equal members of the human family” Human Potential “human rights are less about the way people are than about what they might become” (Donnelly 1985) The principle of participation; without this, human rights can become moribund and human potential diminished human rights
  • 33. The right to participation “The process of designing and implementing [interventions] should also respect participatory principles and empower intended beneficiaries, who should be explicitly recognized as stakeholders…for those targeted to have a say in how services are provided, and for poor communities to be empowered to control the way money set aside for them is spent.” (FAO, UN, 2006) human rights “recognising their ownership of the river” (Codina, V, 1985).
  • 34. “If you believe it’s only amazing people who are doing great things, you don’t realise you can do it, too. The reason people teach the great man theory is it immobilises you: then they’ve got you.” (Judy Richardson 2016) Rosa Parks It is this co-creation that makes us human
  • 35. Structure The system is flawed We are the system It need not be so Human rights But the system is still flawed…
  • 36. But the system is still flawed… 1. Ben Okri: pay attention 2. Critical and Social marketing provides a powerful technology for good 3. Its key task is to empower people to think and act critically in a troubled world 4. Individually we have the moral agency, collectively we have the strength
  • 37. conclusion 'La Sardane de la Paix’ by Pablo Picasso We need rebels with a cause: social marketing can provide them
  • 38. references 1. Laudato Si, (2015) http://w2.vatican.va/content/francesco/en/encyclicals/documents/papa- francesco_2050524_enciclica-laudato-si.html p9 (accessed 05 04 2017) 2. http://anthropocene.info/ 3. United Nations (1989) Convention on the Rights of the Child (preamble) 4. Codina, V. (1985). Teología de la liberación y teología oriental: una aproximación. Revista latinoamericana de teología (1985), vol. 2, no. 5, p. 147-170. 5. Judy Richardson Guardian Weekend 12 11 16 p110 6. http://www.express.co.uk/finance/personalfinance/468092/Loyalty-cards-Tesco-Clubcard-V- Sainsbury-s-Nectar-card (accessed 05 04 2017) 7. http://www.thisismoney.co.uk/money/news/article-4010282/Are-loyalty-cards-pointless-Nine-ten- shoppers-one-new-research-suggests-doesn-t-encourage-loyalty-Britain.html#ixzz4qc4Szqa3 Follow us: @MailOnline on Twitter | DailyMail on Facebook

Editor's Notes

  1. Gerard Hasting - Lec 8, Social Marketing