Juliet R. Madden has over 14 years of experience managing programs and projects for the Navy Marine Corps Intranet contracts. She has led teams of managers, supervisors, and technicians. Her experience includes infrastructure buildouts, application testing and packaging, hardware installations, and network upgrades. As a Regional Implementation Program Manager, she oversaw service delivery projects across the eastern US, mentored a team of 18 employees, and managed an annual $18 million travel budget.

1. Juliet R. Madden
Mailing Address: mer St E-mail : jrmadden78@comcast.net
Passport: Yes t, MD 21774 DoD Clearance : Yes, Secret with SSBI-SC-TS-NNPI
United States of America Certification : Security+ 2011-2016, ITILvf 2014+
Professional Summary
 14+ years with the Navy Marine Corps Intranet (NMCI) - Continuation of Services (COSC)
– Next Generation (NGEN) contracts
 10+ years of experience in areas of Program & Project Management
 13+ years of combined experience directly leading and managing managers, supervisors
and contracted field technicians
Project type expertise in Information Technology industry to include :
 Full & Partial Infrastructure buildouts & modifications
 Applications: testing, accreditation, packaging etc
 Hardware Installs, Modifications and Upgrades/Refresh of services
Proficient developing, navigating, and adjusting project plans, templates, roadmaps, network and space
diagrams. Well versed in various accreditation processes. In support of both HP related work and the
local State non-profit sector I have worked with many diverse entities to accomplish various multi-
faceted projects. My crowning accomplishment prior to my work with HP, Project Manager personally
responsible for selecting, writing & submitting grants resulting in $1,150,762 for a local non-profit.
Work Experience Salary XXk
Manager ITO Service Delivery 1, Hewlett Packard/ Electronic Data Systems Corporation
NMCI Contract, NMCI COSC Contract, NGEN Contract
Regional Implementation Program Manager August, 2008- January 2015
Department: - End User Services, NMCI Service Delivery, Implementation,
 Monitor Programs.
 Identify and resolved program issues.
 Develop methods for change and innovations across the organization.
 Manage issues and or conflicts with the various clients, staff, or other HP employees.
 Manage internal resources including their hiring, their career development and evaluation
 Manage outside resources to ensure proper staffing at sites assigned to my region of responsibility
 Manage and balance the workload of Project Managers who coordinate service delivery projects
 Manage and balance the workload of Field Delivery Consultants who execute service deployments
and supervise a team of contracted support labor
 Responsible for mentoring and encouraging career development for my team of 18 +-
 Manage the scheduling & coordination of Field Delivery Consultant staff Travel in support of Service
delivery for a region; approximately 18 million dollar annual travel budget
 Responsible for all NMCI Service Delivery actions for assigned region including but not limited to
computer hardware, software, network gear and infrastructure buildout for the NMCI service contract
 February 2009- May 2010 - assumed a temporary assignment, I managed an additional regional
program and lead both teams of Project Managers and Field Delivery Consultants. I developed and
efficiency strategies and implemented methods which led to my taking over both regions. Substantial
cost savings were realized and I was permanently awarded a second program and a monetary
recognition for my effort and the added for load to my existing schedule.
 Traveled at least once a quarter for 2 weeks to sights in my regions which spanned east of the
Mississippi and everything Northeast US and all areas east covering Millington though to the
National Capital Region (NCR).
 Residing in the NCR (more frequent trips were made to the high visibility sites like Pentagon, Navy
Yard, Office of Naval Research, Office of Naval Intelligence ect. Note- everything 50miles + was
considered travel and reimbursed or multi day trips covered with hotels).

2. Juliet R. Madden
Mailing Address: mer St E-mail : jrmadden78@comcast.net
Passport: Yes t, MD 21774 DoD Clearance : Yes, Secret with SSBI-SC-TS-NNPI
United States of America Certification : Security+ 2011-2016, ITILvf 2014+
Project Manager Senior, Electronic Data Systems (EDS) Salary XXk
NMCI Contract
National Capital Region Project Manager April, 2005 - 2008 HP Acquisition
Department: - End User Services, NMCI Service Delivery, Transition
 Managed contracted resources including their selection & workload
 Managed functional roles of a Site Data Analyst, Logistics Coordinators (quantities varied based on
the current project types and associated work load)
 Provided performance review input for contracted labor
 Communicated staffing requirements, coordinated deployment team travel and, site access to ensure
proper staffing for sites assigned to my carry out projects
 April 2005 – April 2006 managed both initial service delivery projects and refresh of service delivery
projects. 2005 Responsible for the first successful fully documented NMCI refresh. Compiled field
notes and first MSPS Project Template, Milestone Meeting minutes Business rule and Discipline.
 Utilized Microsoft Project among other tools to manage start to finish service delivery projects
ranging in size and spanning a large geographical area with inherent medium to high risk potential.
 Managed project financials including planning and labor as well as providing reliable financial
forecasts to management.
 Managed business development by identifying and developing new opportunities for current projects
and or cost savings.
 Developed and managed client relationships including identifying “VIP’s” and tailoring responses to
meet a variety of clientele.
 Coordinated activities performed by several different groups of individuals to accomplish project
completion, typically less than 20 different groups of individuals per project.
 Developed and incorporated understanding of client factors when planning and executing client
projects and apply those understandings to the day-to-day implantation of those projects.
Service Delivery Supervisor, (EDS) 100% Travel Aug. 2004 Apr. 2005 Salary XXk
Service Coordinator (Precise Services) 100% Travel Oct. 2003 Aug. 2004 Salary XXk
Dell Technician, (Triton Services) , 50% Travel Jun. 2002 Oct. 2003 Salary XXk
Language Proficiency
 Fluent first language; Can read, write and speak English
 Limited ability to speak Spanish, Italian, Dutch
Comments
 Self-motivated, goal-oriented, organized & displays excellent attention to detail
 Outstanding communication skills, both oral and written
 Team oriented yet versatile possessing the ability to work independently when required, contribute
as part of a team and lead when the situation presents the opportunity.
 Excellent ability to grasp new concepts and material
 Careful attention and high value for deadlines and quality of work.
 Proficient working with both graphic-oriented and text-based computer applications & other material
 Possesses the ability to break down and teach technology related concepts.
 Extensive knowledge of both Macintosh and Windows operating systems
 In depth comprehension of computer viruses, background determining, and recovery
 Experience problem solving & trouble shooting hardware & software
References Available upon request