E-learning challenges, FUII
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E-learning Challenges with the focus on target users. We build e-learning systems and platforms that people use and like to use. To do that, we keep the FUII concept - Functionality, Usability, Intuitiveness and Involvement.
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E-learning challenges, FUII
- 1. E-learning Challenges with the focus on target users
- 2. What do we do
- 3. • Users are individuals • Do not customize the user, customize the system for your user • Content differs • Flexibility is required, but simplicity is a must • Flexible (platform) is good – as long as no instructions are required • Not the form, but execution matters • E-learning is not the answer, it is the question • People do not like changes, IT departments fight changes • Only go for significantly better • Security matters, but too much security is toxic • Why so strict? • Little things Challenges
- 5. • Less is better • Does it have to be there? • Why? • For whom? • How often? • Do they use it? • If it is there • It has to work! • It has to be a part of the use-case/routine on that particular screen • It has to be obvious • It should not need an explanation Functionality
- 6. Functionality Sign in / Dashboard
- 7. Functionality, the little things
- 8. • One click or less • Knowing is the key • Know the user • Know the use-case • Know the routine • Do not customize the user, customize the system for your user • So you did, but • Did you actually ask them? • Do you track and measure? • Do you adjust with users for users? Usability
- 9. Usability Sign in / Dashboard - Tutor
- 10. Usability, the little things
- 11. • People do not read instructions • People do not read instructions • People do not read instructions • How do you pass the information? • We have 137 pages-long PDF manual • We have an extensive knowledge-base with 8356 articles • We have a great FAQ with all 20 topics and 15 subtopics each • We have a video library with tutorials • There is a simple hint message for each object • KISS (by Kelly Johnson, 1910–1990, aircraft engineer) = "Keep it simple, stupid" Intuitiveness
- 12. Intuitiveness
- 13. Intuitiveness, the little things
- 14. • People do not like changes, IT departments fight changes • Only go for significantly better • The customer is not your customer • End-users are your customers • Love your customers • Design and create for your customers • Do not push what you already have as the best for them • Create the best for them • Small motivations and rewards are good, Gamification helps • Create something that people can like or they will not study Involvement
- 15. Involvement
- 16. Involvement, the little things
- 17. Summary: Challenges - FUII Functionality Intuitiveness Involvement Usability Essentials only People do not… Love the users One click or less