This document provides tips and best practices for successful online presentations using Centra, an online learning tool. It discusses the importance of experience with the tool, student interaction techniques, using features like annotations and video, handling technical issues, and facilitating online labs. The key recommendations are to practice with the tool beforehand, get students comfortable talking online, actively engage them through questions and names, effectively use tools like annotations and whiteboards, and closely monitor chat and labs.

1. 2010 IBM Lotus Certified Instructor Day
Welcome to our Instructor Community!

2. Agenda
● Welcome!
● Certification and Instructor Program Initiatives – Sara Nicklin
● Education Offerings and Delivery Update – Denise Tinguely & Sonia Malik
● Lotus Technical Information and Education (LTIE) Community – Sharyn Richard
& Joyce Davis
● ILO Delivery Best Practices – Virginia Fitzpatrick
● 2010 Strategy and Wrap Up – Dianne Young
● 2009 Instructor Awards – Sara Nicklin
2

3. Certification and Instructor Program Initiatives
Sara Nicklin | Lotus Professional Certification Program Manager

4. Exam Schedule for 2010 - Tentative
Exam Development Highlights
▬ New development model rolled out in June
▬ Creation of in-house assessment tests
▬ Increased collaboration between certification and internal organizations
Q1 Administering IBM Lotus Sametime 8.5 IBM Certified System Administrator - Lotus Sametime 8.5
Q1 IBM Lotus Sametime Proxy 8.5 Application Development IBM Certified Application Developer - Lotus Sametime Proxy 8.5
Q2 - ? Developing Applications with the IBM Lotus Sametime Toolkit 8.5 IBM Certified Application Developer - Lotus Sametime 8.5 Programming Toolkit
Q2 Administering IBM Lotus Sametime 8.5 Meetings IBM Certified Specialist for Lotus Sametime 8.5 - Meetings
Q2 Administering IBM Sametime 8.5 with the Gateway IBM Certified Specialist for Lotus Sametime 8.5 - The Gateway
Q3 Administering IBM Lotus Sametime 8.5 Advanced IBM Certified Specialist for Lotus Sametime 8.5 Advanced
TBD Building Portlets with IBM WebSphere Portlet Factory 7 IBM Certified Solution Developer - IBM WebSphere Portal 7
TBD IBM WebSphere Portal 7 Deployment and Administration Update IBM Certified System Administrator - IBM WebSphere Portal 7
TBD IBM WebSphere Portal 7 Deployment and Administration I
IBM Certified System Administrator - IBM WebSphere Portal 7
TBD IBM WebSphere Portal 7 Deployment and Administration II
4

5. Certification & Instructor Program Initiatives
● 2009: Highlights
▬ Take It Again program – launched SWG wide
▬ Top Achiever Campaign
▬ Early Enablement program revised
● 2010: What's Coming
▬ Further revisions to the enablement process
▬ Increased regional input and participation
▬ Bundling tests with all pre-existing ILT courseware
▬ Promotion of our Certified Instructors
5

6. Lotus Knows Excellent Instructors
● Selected videos submitted by Lotus Certified Instructors are featured on
the LE YouTube channel, Lotus Training
● Parameters
▬ Meet YouTube Specifications
▬ 3-4 minutes long
▬ Mention in which Lotus course product is featured
▬ Open format – up to individual discretion
▬ Include bio blurb / slide
● Promotes our top instructors on the web while highlighting Lotus
products and courseware
● Process and Detailed Information coming soon
▬ In Instructor Corner of Clippings
▬ In LE Instructor Forum
▬ On Lotus Instructor Web Sites – public and private
Lotus Knows you're excellent....now show the world!
6

7. Instructor Program Administrators
● Point of contact for instructor
● Respond to inquiries
● Approve, upgrade and guide Instructors through application process
● Run local enablement sessions
● Respond to regional shortfalls
7

8. Instructor Program Administrators
Geography Contact Email
ASEAN Raymond Josef Edward Lara larara@ph.ibm.com
Australia / New Zealand Kerry Trevethan kerry_trevethan@au1.ibm.com
Europe, Middle East and Thomas Lang Thomas.Lang@at.ibm.com
Africa
Greater China Group Liu Jie liujie@cn.ibm.com
India Vaidehi Srinivas vaisrini@in.ibm.com
Japan Satoru Iwasak E61342@jp.ibm.com
Korea Tae-Hyung Kim thykim@kr.ibm.com
Latin America Eliane Vido Nadur enadur@br.ibm.com
North America Carol Koschak carolk@us.ibm.com
Why Certify? The Value of Lotus Professional Certification: 4:00-5:00pm in the Dolphin Suite
6099, Monday January 18th
8

9. Education Offerings and Delivery Update
Sonia Malik | Lotus Education Product Manager
Dennie Tinguely | Lotus Education Delivery Manager

10. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Lotus Education Portfolio as of 12/31/2009
M ode Notes / Portal Portlet WCM Form s Sam etim e Quickr Conne ctions Sym phony Lotus Live
Dom ino Factory
ILT / ILO
Portal Portlet WCM ST 8.5
ND 6.1.5 Factory 6.1.5 Advanced
8.5 AD
6.1.5
End Use r
IBM ( ISSL Education, IDR, Partner Informal learning
Support Education ) ( Complementary resources ( dW)
Offerings,
licensed assets )

11. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Feedback from our learners ...

12. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Courses planned for 2010
● Self-paced Virtual Classes developed by CGS
– ND 8.5 System Administration
– Portal 6.1 Application Development
– Portal 6.1 System Administration
● MultiMedia Library for Lotus Software
– Domino 8.5.x (tentative)
– Sametime 8.5 (tentative)
● Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8.5.1
● Fundamentals of IBM Lotus Domino 8.5.1 Application Development
● Developing IBM Lotus Domino 8.5.1 Applications: Intermediate Skills
● Building Web Applications with IBM Lotus Domino Designer 8.5.1
● Exploring New features of IBM WebSphere Portal Administration & Portal Development
● WebSphere Portal: IBM WebSphere Portal 7 Administration 1 , 2 and bundle
● WebSphere Portal: IBM WebSphere Portal 7 Application Development 1 , 2 and bundle

13. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Offerings strategy moving forward 2010 and
beyond ..
● Lotus Education will develop core ND & WP courses in ILT/ILO & SPVC
form factor using in-house developers
● Make available IDR Workshops and Support Education courses for non-
core courses
● Seed the community courseware wiki with non-core QR, CN courses
and let partners develop
● Use 3rd party enrollment services for niche offerings – also to include
virtual technical seminars, bootcamps, Meet The Expert sessions
● Materials licensing for popular niche courses
● Resell partner elearning content

14. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
IBM Lotus Training Delivery: Outlook for
Instructors
● Flexibility required to meet customers' evolving preferences and needs.
● Instructor-led modalities still primary
– Instructor-led public classes
– Instructor-led private, on-site classes
– Instructor-led on line: multiple, live virtual modalities
– Instructor-led Workshops
● Emphasis on subject matter expertise and new delivery skills
● Preparation and enablement

15. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Delivery Modality Mix – 2008 through 2010
E-learning 2%
E-
Learning
MML 2%
Conf Conf MML Conf
8% 7% 11% 9% 10%
Public
Public AITP
Public
54% Private Private 26% Private
46%
38% 35%
37%
Public-
Direct
18%
2008 2009 2010

16. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Top WW courses - direct
1 IBM Lotus Domino 8 System Administration Operating Fundamentals
2 IBM WebSphere Portal V6.1 System Administration 1 and 2
3 IBM WebSphere Portal V6.1 Application Development 1 and 2
4 Managing IBM Lotus Domino 8 Servers and Users
5 Fundamentals of IBM Lotus Domino 8 Application Development
Top WW Courses – AITP
1 IBM Lotus Domino 8 System Administration Operating Fundamentals
2 Managing IBM Lotus Domino 8 Servers & Users
3 Building the IBM Lotus Domino 8 Infrastructure
4 Exploring New Features in IBM Lotus Domino 8 Administration
5 Fundamentals of IBM Lotus Domino 8 Application Development

17. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
2009 WW Students Trained - IBM Direct 2009 WW Students Trained - AITP
WP
SN
8%
2%
WP
32%
ND
ND SN
SN WP
WP
ND
SN 62%
ND
6% 90%
2009 WW Students trained by Curriculum by Geo
1600
1400
1200
1000
ND
800
SN
WP
600
400
200
0
APS CEEMEA Japan LA NA NE SW

18. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Overall Flexible Training Options
Lotus knows that training should be personalized to give you fast answers
with flexible pricing options. That's why we have created a portfolio of
affordable offerings that make it easy for you to get the training you need
anywhere, anytime.
● Public classes
● On-site Training
● Instructor-led Online
● Self-paced Virtual Classroom
● Certification
● MultiMedia Library for Lotus Software

19. IBM Software Services for Lotus
Consulting | Education | Accelerated Value Program
Follow and join us on ....
● Twitter
● YouTube
● LinkedIn
● Slideshare

20. Successful Online Presentations
Ginny FitzPatrick | Certified Independent Instructor

21. Agenda
● Tips
● Screenshots
● Q&A
21

22. Background & Experience
● CLI/CLP since 1994
▬ Administration, Development, Collaborative Tools, Portal
▬ Independent
● Teaching IT topics since 70's
▬ Fortran w/ Punched Cards
▬ Time-sharing with Control Data Corporation
▬ Lotus products since VisiCalc
▬ Lotus Notes since initial beta
● WebSphere
▬ Administration -- WAS, ESB, WPS
▬ Development RAD 7.5 – all levels
▬ SOA & SOI
● Will Teach Anything
22

23. Experience & Comfort
● Topic to be presented
● Presentation skills
● On-line tool being used
23

24. Experience with the On-line Tool
● Complete the tutorials
● Read the documentation
● Practice
▬ BEFORE the first session
▬ With another person
▬ Log in with two ids from two workstations
▬ Experiment with drawing, annotating, polling and screen sharing
● Student orientation slides
▬ Provided as first chapter of every on-line course
▬ Demo slides
24

25. IBM Learning
Body Language in Centra
Press these buttons on your toolbar to…
Raise your hand when you want to speak
– When called upon and given a microphone, press the Ctrl key and speak clearly;
release the “talk” key when you are finished
Answer "yes or no" questions
Show amusement or approval
Let us know you are temporarily away
25 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation

26. IBM Learning
Sign in, please…
26 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation

27. IBM Learning
A few Ground Rules
Before the session:
Shut down e-mail, instant messaging, cell phones, and other distractions
Run the Centra Audio Wizard
During the session:
Raise your hand when you want to speak
When called upon and given a microphone, press the Ctrl or F12 key and speak
clearly; release the “talk” key when you are finished
Use Text Chat as directed by your facilitator
Use the Feedback button to tell the facilitator things are not clear, or are moving
too fast or too slow
27 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation

28. IBM Learning
What if…
You get disconnected from Centra?
– Click on the link in your confirmation and come right back in
– Shut down all browser windows, restart one, and come back in
– Contact Learner Support
Your instructor gets disconnected?
– Wait while he or she comes back in
– Check Text Chat for updates from Learner Support
– Replicate and check for new mail from Learner Support or
your instructor in case he or she can not get back in
The Centra server is unavailable?
– Replicate Notes and check for new mail from Learner Support
or your instructor with information and instructions on how to
proceed
28 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation

29. IBM Learning
What if…
You get disconnected from Centra?
– Click on the link in your confirmation and come right back in
– Shut down all browser windows, restart one, and come back
in
– Contact Learner Support
Your instructor gets disconnected?
– Wait while he or she comes back in
– Check Text Chat for updates from Learner Support
– Replicate and check for new mail from Learner Support or
If you encounter technical
your instructor in case he or she can not get back in problems, contact Learner
Support:
The Centra server is unavailable? telephone:
• By
1 888-426-0014 (US and Canada) or
– Replicate Notes and check for new mail from Learner
Support or your instructor with information and instructions on
+1 404-238-7000 (International)
how to proceed
• By e-mail or Notes:
edhelp@us.ibm.com or
EDHELP/Atlanta/Contr/IBM@IBMUS
29 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation

30. Use the On-line Tool Features
● Annotations
▬ Use pointer
▬ Underline or highlight key text
▬ Use circle or oval to draw attention to a particular area of the slide
▬ Enter text as needed
● White Board
▬ Diagrams
▬ Draw diagrams in advance
▬ Can be saved & reused later in class
▬ Messages to students
● Video – USE IT!
▬ First half day
▬ Start of each lecture
30

31. Student Interaction
● Get students comfortable talking on-line
● Extra work at start of class but well worth it
● Be prepared with ice-breaker questions
▬ Where are you logged in from?
▬ What is the weather like in your area?
● Always use their names
▬ No eye contact possible
● Notepad parking lot
▬ Create notepad file to hold questions
▬ Document interesting URL links
▬ Screen share whenever you update it
▬ Give to students at the end of class
31

32. Lab Time
● Keep students on-line during labs
● Try to share common questions with everyone in chat
▬ Direct students to monitor the chat window
● Students have no one to ask but you
▬ No one sitting next to them
● Print & distribute an errata if necessary
▬ Review it at start of the lab
▬ Encourage students to update their lab guide with edits
● Every student MUST have a hardcopy of lab guide!
▬ Waste too much time trying to toggle between lab guide & virtual server
32

33. Typical Daily Schedule
● Lecture 1
▬ 10 minute break
● Lecture 2
● Lab 1
▬ 45 minute lunch break
● Lab 2
● Lecture 3
▬ 10 minute break
● Lecture 4
● Lab 3
● Lab 4
33

34. Pacing Tips
● Display agenda at the start of each day
▬ Keep referring back to this so they know where they are in the schedule
● Use countdown clock for breaks
▬ Demo
● Document in chat window when you are taking a break
● Encourage students to do labs while you are available
● Stick to allocated lab time
▬ Remote students get distracted easily
▬ Don't fall behind on schedule
● Be available at 8:30 AM for questions
▬ Many students do labs at night & have questions in the morning
▬ Don't get involved in troubleshooting before first lecture – START ON TIME
34

35. Retaining Their Attention
● Use all your presentation skills
● Show video clips
● Share IT jokes
● Put brain teasers puzzles on the screen while waiting to start
● Encourage students to share
▬ Maybe one has a photography site to share
▬ Share interesting web sites
● Encourage doodling
▬ A doodle is a type of sketch, an unfocused drawing made while a
person's attention is otherwise occupied.
Wikipedia
35

36. Contingency Plans
● Student looses internet access
▬ Have procedures in place for phone dial-in
● Instructor looses internet access
▬ Have HARDCOPY of valid phone numbers for students
▬ Have backup conference call in place
● Hosting site looses internet access
● Students do not have materials
36

37. Screen Shots
●
37

38. Chat
38

39. Application Sharing
●
39

40. Survey Questions
●
40

41. Lab Status Question
●
41

42. Feedback
●
42

43. Video
●
43

44. Web Safari
©
44

45. Sharing URLs
©
45

46. Questions & Comments
46

47. 2010 Strategy and Wrap Up
Dianne Young | Lotus Education Programs Director

48. Presentation of the 2009 Instructor Awards
Sara Nicklin | Lotus Professional Certification Program Manager

49. Legal Disclaimer
© IBM Corporation 2009. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS
IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for
any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or
representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this
presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing
contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many
factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given
that an individual user will achieve results similar to those stated here.
If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete:
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics
may vary by customer.
Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™).
Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance
on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks
that you use in your presentation as follows; delete any not included in your presentation.
IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other
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