2010-2011

1. 2010-2011
Agency Report

2. Left to Right: Bud Norman, Ann Van Norman, Paul Rhodes, Mark Huehnergard
(Chair), Bill Allen, John Colangeli (CEO), George Breen (Foundation Board),
Simon Chan, Sunny Field, Murray Haase (Foundation Board), Ron Steer
Lutherwood
Board of Governors
Mark Huehnergard (Chair)
Mark Huehnergard Investments Inc.
Kitchener
Bill Allen, Deputy Minister of Tourism
Government of Ontario (retired)
President
Tourism Industry Association of Ontario
Simon Chan, Assistant Vice President
Relationship Management
Manulife Bank
Waterloo
Steve Farlow, Executive Director
Schlegel Centre for Entrepreneurship
Wilfrid Laurier University
Waterloo
Sunny Field, Executive
BMO Nesbitt Burns Inc.
Waterloo
Chris Hewitt, Senior Manager
TD Canada Trust Visa
Milton
Rev. Robert Krestick, Pastor
Redeemer Lutheran Church
Lutheran Church-Canada
Waterloo
Michelle Lantink, Assistant Vice President
Individual Insurance Marketing Projects
Manulife Financial
Kitchener
Joan Lawson, Business Owner
Kitchener-Waterloo
John (Bud) Norman, President
MTD Products Ltd.
Kitchener
Paul Rhodes, Business Consultant
Rhodes Consulting, Inc.
Puslinch, Kitchener-Waterloo
Trent Robinson
Businessperson (retired)
Waterloo
Ron Steer
Senior Operations Manager (retired)
Boehmers
Kitchener
Ann Van Norman
School Teacher (retired)
Cambridge
Rev. Dr. Roger Winger
District President (retired)
Lutheran Church-Canada
Kitchener
Dr. John Colangeli
CEO (Ex-Officio)
Seated, left to right: Sandra Watt, Director of HR & Administration;
Tricia Burbidge, Director of Finance
Standing, left to right: Cathy Harrington, Director of Employment & Housing;
John Colangeli, CEO; Steve Sherrer, COO; Jennifer Hesson, Director of
Seniors’ Services
Lutherwood
Senior Management Team
Lutherwood
Board of Governors

3. Table of Contents
Message from the Chair and CEO ......................................................................... 2
Transformation Benjamin Road ............................................................................. 3
Children’s Mental Health and Family Services ............................................. 4-5
Employment and Housing Services .................................................................. 6-7
Luther Village on the Park ................................................................................... 8-9
Lutherwood Child & Family Foundation .................................................... 10-11
Lutherwood by the Numbers .............................................................................. 12
40 Years of Strengthening Lives ........................................... Inside Back Cover
Our Funding Partners
2009 – 2010
Ontario Ministry of Community
and Social Services
Ontario Ministry of Children
and Youth Services
Ontario Ministry of Training,
Colleges and Universities
Ontario Ministry of the
Attorney General
Ontario Ministry of Health
and Long-Term Care
Ontario Ministry of Citizenship
and Immigration
Citizenship and Immigration Canada
Service Canada
National Crime Prevention Council
Regional Municipality of Waterloo
Lutherwood Child & Family Foundation
The Ontario Trillium Foundation
United Way of Cambridge
and North Dumfries
City of Cambridge
Corporate and Private Donors
— 1 —

4. Message from the Board Chair and CEOMessage from the Board Chair and CEO
Mr. Mark Huehnergard
Chair, Board of Governors
Dr. John Colangeli
Chief Executive Officer
— 2 —
F
orty years ago, some dedicated members of the Lutheran Church community
asked how they could serve their community in a real and beneficial manner.
They decided to build a residence to help 12 emotionally troubled youth get
a new start in life. Could they have dreamed that this was a first step in a journey
which has seen the creation of a dynamic organization which helps thousands
of people each year tackle some of life’s toughest challenges? Probably not, but
great things happen in a thriving community like Waterloo Region when there are
people who care.
40 Years of Service
Our 40-year milestone stands on a broad foundation which spans the life course:
children’s mental health, employment, housing, family counselling and seniors’
services. Compassionate and caring service delivered with excellence is and
always must be foremost in our minds as the unifying principle of this diverse
work. This year was no exception. In August 2009, kidsLINK and Lutherwood
opened “Front Door”, a gateway for children and families needing access to
mental health services. In October, through generous donations from Telus and
philanthropist Basile Papaevangelou, we connected our children to Upopolis,
a safe social network that helps children understand their diagnosis and stay
connected to family and friends. And in September, we, along with several
community partners, saw our research into youth gangs bear fruit when the
Youth Gang Prevention Project was announced. It will provide opportunities to
help youth exit gangs and dissuade at-risk youth from joining gangs. Late last
year, Children’s Mental Health Ontario honoured us with an Agency accreditation
award where we scored 99%.
The Road Ahead
We believe the organization has a bright future because it has a strong
foundation. The walls of our house are strong and well-supported because of the
dedication of so many. This stands us in good stead as the environment shifts
constantly. In January 2010, the Province launched a significant transformation
in employment services that will set a new standard of service at all Employment
Ontario locations. We are fortunate to have been invited to play a significant
and growing role in helping people get jobs through our locations in Kitchener,
Cambridge and Guelph.
Finally, thanks to government funding and the support of many private donors,
we have begun to build our dream of revitalizing and expanding our Children’s
Mental Health Centre. This project – Transformation Benjamin Road – is happening
where it all began 40 years ago and will enhance our mental health services,
ensure continued excellence in service delivery, establish an institute of learning
for mental health professionals and create a legacy for future generations.
The kind of work we do calls out for the best in all of us. The work is not
easy because our job is to put hope back in people’s lives when there is
often little left. However, we believe the work is noble and good and forms a
collective legacy. After 40 years our continuing hope is that those who come
after us will continue to learn, innovate, change and build upon this legacy for
future generations.
Mr. Mark Huehnergard Dr. John Colangeli
Chair, Board of Governors Chief Executive Officer

5. — 3 —
Transformation Benjamin RoadTransformation Benjamin Road
Groundbreaking
Ceremony with
Board and Staff
on May 10, 2010
Exterior Concept Drawing by Stantec Architecture Ltd.
— 3 —
I
n December 2009, we were fortunate to have been
notified that the governments of Canada and Ontario,
through the Infrastructure Stimulus Fund, approved
a $6 million expansion and renovation to our Children’s
Mental Health Centre in North Waterloo, Ontario. The
transformation design incorporates natural light and the
surrounding landscape to create a bright and normalized
environment in which children can heal. New building
features include space for music and art therapy, an envi-
ronmental classroom/computer lab and a family resource
centre where children and their families can come to
learn about their challenges. A Centre of Excellence for
Children and Families in the new building will house aca-
demic programs to bring together some of the brightest
minds in conducting and applying research in children’s
mental health treatment and non-profit leadership.
Local Rotary Club Selects Benjamin Road Building
Campaign for 2010 Dream Home Proceeds
The Kitchener-Conestoga Rotary Club Dream Home Committee
shares plans for the 2010 Dream Home: (l to r) Craig Haney, Vice-
Chair Dream Home Committee; Donna Buchan, Director of Development
for Lutherwood Foundation; David Freure, Vice-President of the Board of
Directors and Paul Reitzel, Chair of the Dream Home Committee. We welcome
the support of many more donors to be part of making this dream come true.

6. Children’s Mental Health & Family ServicesChildren’s Mental Health & Family Services
• Over 700 children youth received treatment or
assessment services
• Over 330 referrals through Front Door, established
in August 2009 in partnership with kidsLINK to provide
information and access to children’s mental health services
• Achieved 98% customer service rating, based on
parent reports
• Over 240 young persons along with their families
were assisted by the mental health youth court worker
• 1,875 hours of psychological consultation to other local
agencies that provide children’s services; 23 counselling
students worked with us in our internship program
• Lutherwood Family Counselling served 1,100 adults
with 4,160 hours of counselling and 244 children
with 620 hours of counselling in community schools
• 225 youth sought emergency shelter at Betty
Thompson Youth Centre; 84% returned to a
safe place of residence with only 16% needing
contact with the child welfare system; over
92% of parents and 83% of young persons
were satisfied with the service
• Mobile Crisis Services, a brief, intensive service
to families experiencing serious and immediate
crisis, served over 340 client families and
over 140 families were assisted with
in-home treatment services in our
partnership with kidsLINK
• Child and Parent Place staff and volunteers
provided 1,044 supervised visits with
estranged parents for children from 144
families who were going through difficult
separation or divorce
L
utherwood provides programs to help children and families at risk or in crisis. Residential placements are offered if
the family and child are unable to cope; day treatment provides a school program as well as help with behavioural
and emotional problems. Psychological and social assessments are provided. Community-oriented services are also
provided in the child’s home and/or school. 6,500 clients were served by this department.
Street Gang Prevention: Lutherwood, in partnership with the Crime
Prevention Council of Waterloo Region, ROOF, St. Mary’s Counselling Services,
John Howard Society and Waterloo Regional Police Services received a
grant from the National Crime Prevention Council to develop a youth gang
intervention program. Together we are providing prevention and intervention
services, as well as opportunities for youth to exit gangs with follow-up
supports such as job search and job training assistance.
A Culture of Innovation in Children’s Mental Health
Children’s Treatment Programs Changing Lives
100% of the mandatory standards and 99% of the defining
standards for our four-year Children’s Mental Health
Ontario Accreditation were met in November 2009. For
the first time, the standards were applied beyond our
Children’s Mental Health and Family programs to include
the rest of the organization.
99% Score on
Accreditation!
Children’s Mental Health Ontario
Santé Mentale pour Enfants Ontario
— 4 —

7. — 5 —
Two Partners, One Great New Location for Children and Families: Access
to Child and Youth Services settled at its new, central location in Kitchener. The new
facility houses access to Lutherwood and kidsLINK mental health services and we are
working with local hospitals and other agencies to realize the goal of one stop for
children and families.
Transitioning Back Into the Community: Young persons
who are required by the court to attend residential mental
health treatment need support during their transition back into
society to prevent a pattern of re-offending. To meet this need,
a Community Transition Worker spends time with the young
person and their families and schools to ease the process.
To assist youth and families directly in the courtroom setting, a
Children’s Mental Health Court Worker program was also launched.
— 5 —
Lutherwood Programs
Among Best in Province
Lutherwood’s team of psychologists secured research grants from the
Government of Ontario and the Centre of Excellence for Children and
Youth Mental Health at the Children’s Hospital of Eastern Ontario to
measure the effectiveness of our treatment programs over a multi-year
period. The results show that children admitted to Lutherwood programs
have the greatest levels of severity of behavioural and emotional
challenges as compared
to other programs in the
Province. Ways to measure
a child’s condition include
family interviews and direct
observation to assess the
emotional, behavioural and
social progress of the child at
admission and at six-month
and one-year follow-
up sessions. Outcome
measures point to significant
improvements in overall
functioning after treatment as
compared to pre-treatment.
Average Rating of Severity
of Mental Health Issues
at Admission
67.4
73.4
84
Ontario Region Lutherwood
Oct. 2008 - Sept. 2009
Residential Day (School) “STEPS” “Partners” Youth Justice Supervised Total
Treatment School Community Residential Probation
Based Treatment
50
100
130
Pre
Post
LevelofSeverity
LevelofSeverity
Comparison of Pre- and Post-Treatment Outcome Scores
2000 - 2007

8. — 6 —
Employment Housing ServicesEmployment Housing Services
• Over 2,900 clients found employment
• 29,000+ visits at record levels to our self-directed employment
resource centres
• 97% client satisfaction rate on annual surveys
L
utherwood provides employment and self-employment services to individuals in Waterloo Region and Wellington
County. For individuals who face housing challenges, Lutherwood offers information, assistance and support. Over the
past year more than 8,500 individuals benefited from Lutherwood’s Employment and Housing Services.
Employment Ontario, a new model for employment services delivery implemented by the Ontario Ministry of Training,
Colleges and Universities in 2010, uses a “no wrong door” approach so that any individual can access a full range of services
to find and keep a job, make career decisions or explore training options. Lutherwood will continue to help people who
are looking for jobs in the communities of Kitchener, Cambridge and Guelph as an Employment Ontario service provider.
Modern and efficient ways to help job-seekers, such as the use of social media and other advances in technology, will meet
the needs of an increased demand for services in the current economy.
Lutherwood’s 55 Plus Employment Services has served more than 250 older workers each
year in our community for the past 30 years and has gained a great reputation locally,
provincially and nationally. In 2010, the Targeted Initiative for Older Workers through
Employment Ontario will become the new model for serving job-seekers 55 and older.
Our experience with and commitment to serving older workers will be applied to
our new mandate to provide access to services in the Cambridge community. Laid off
and unemployed workers will receive assistance with job search activities, combined with
specific skills upgrading, employer-based work experience, placement incentives to access
employment and preparation for self-employment. Training, travel assistance and living
allowances are available for qualified participants.
Ontario Skills Development Program Success
Our client, a French teacher originally from the Republic of Congo / Zaire, worked for 8½ years as a machine operator but he
lost his job due to the manufacturing sector decline. He came through the doors of Lutherwood where he was able to access
services in French. He explained that his dream was to teach once again so staff assisted him with an application to Ontario
Skills Development. His case was complicated, but with advocacy he was exempted from full teacher’s college and accepted
into a one-year university program to obtain the credentials needed to teach in Ontario. He returned for a visit recently to
share his excitement at the prospect of graduating in June 2010 and beginning to live his dream of becoming a teacher in his
adopted home. — 6 —
Transforming Employment Services
Targeted Initiative for Older Workers
Lutherwood Helped Over
4,800 Individuals to Find Jobs
and Create Businesses
“The courage and strength
of the clients I have met is
nothing less than inspiring.
I am proud to have been
a part of making a
positive difference in
people’s lives.”
Lorraine Shields
Program Supervisor,
55 Plus

9. • 870 individuals and families were provided direct
assistance with housing needs and staff responded to over 2,100 inquiries
• 330 Rent Bank loans were provided to individuals and families in financial crisis at risk
of homelessness
• 300 individuals and families found suitable housing, including 80 families with children
at risk of homelessness through the Families in Transition emergency housing program
International Program
Housing Services
— 7 —— 7 —
TNT! Giving People a New Start
Since the recent recession, some sectors have made up a greater share of unemployment figures, while at the
same time other sectors are thriving economically. The Transitioning in New Times program aims to target four
unemployment groups: the manufacturing sector, recent immigrants, youth, and seniors, working to transition
them to companies that are growing, such as technology, financial services, education and healthcare. With support
from the Ontario Trillium Foundation, Lutherwood will work directly with local companies in high-growth industries
to retrain people who have lost their jobs and give them a new start.
Youth from Ireland with the Spring 2010 International Program
worked with local Emergency Services on placements and
training. Lutherwood and overseas partner agencies have given
over 500 disadvantaged youth Canadian work experience and
an opportunity to promote peace and reconciliation amongst
the Irish traditions since 1998.
“Head Start helped me to not get discouraged in myjob search and kept me motivated. The staff are notjust there for the job, but because they care and wantto see you succeed. I learned how to look for a joband ways to keep the job. Head Start opened my eyesto what I wanted to do with my life. Before, whenI wasn’t working, I was stressed about income andthe people I was hanging out with. I had no moneyso I was slipping back into my old lifestyle. Now I amhappy to be living a legitimate lifestyle, pay rent andkeep my own place with a nice big back yard.”
Head Start Program Client(The Head Start Program helps youth with multipledifficulties to find and keep a job.)
FIT - Families in Transition
Lutherwood helps families to regain hope instead of falling
into homelessness and despair. A single parent of 3 faced
eviction due to rent arrears, leaving an abusive relationship
and a drug and alcohol problem. Staff assisted with
arranging for FIT housing. A Relapse Prevention Plan came
first as success depended on the parent not using drugs or
alcohol. The plan was monitored regularly and support was
provided to find affordable housing for the family. Advocacy
and budgeting led to payment of all arrears by the end of
the family’s stay in the FIT home. Parenting support and
resources such as AA, counselling, food banks and the local
“Y” were coordinated alongside ongoing financial mentoring
to ensure nutrition needs and bill payments were met. This
holistic approach means one more family able to maintain
their housing, to heal from the past and live healthy for
the long term.

10. CARF Accreditation
The team at Luther Village on the Park has been ramping up in anticipation of achieving CARF
(Commission on Accreditation of Rehabilitation Facilities) Accreditation in 2010. Becoming an
accredited facility demonstrates our systems and practices are in line with the high benchmark
that CARF sets.
Luther Village on the ParkLuther Village on the Park
Research in gerontology increasingly points to three important elements
in healthy aging: maintaining physical and mental fitness, being engaged
with life and minimizing the risk of disease and disability. Research and
best practices are quite clear on the positive health benefits of each of
these elements.
At Luther Village on the Park, we strive to provide residents with
opportunities to participate, engage and receive the supports they require
to live well. Many of our residents volunteer to help in other parts of our
organization or dedicate their time and energy directly to Luther Village on the Park, helping to create a very unique and
special place to live. With more than 15 organized and active resident-driven committees, there are many opportunities
to foster strong relationships, stay connected to the community and remain mentally sharp. A wide array of physical
activities, suited to various fitness levels are also available to keep residents moving and in shape.
L
utherVillageontheParkistheretirementcommunityofchoiceintheareaandcontinuesto
enjoy a strong reputation for excellence. Almost 500 residents benefit from the extensive
services and amenities offered at the site. We have maintained a yearly occupancy rate
of 99+% in the Life Lease building and 93+% in the Assisted Living Centre. An overall 90%
customer satisfaction level with service provision was attained in the past year.
In 2005, we worked in partnership with MedManager to provide residents
with tools to self-manage chronic illness such as diabetes. The system consists
of a web-based portal through which residents and family members can input
and view important health information such as blood sugar readings for easy
monitoring. In 2009, we began preparation to expand the original project
to include other chronic illnesses, and synthesize the information we collect
regarding resident care. Expanding the online chronic disease management
program to a comprehensive wellness program, with enhanced tools for all
residents and healthcare staff will produce significant benefits in terms of
health outcomes.
— 8 —
MedManager Expansion Project
Healthy Aging Research In Action

11. Staff members who have helped residents to feel at home since
Luther Village on the Park was brand new twelve years ago offered
a few inspirational words to mark Lutherwood’s 40th Anniversary.
Judy Lukashal, Housekeeping Supervisor, said, “When I began
working here I was inspired by the caring shown to clients and to
each other. Many years later this family approach to teamwork still
applies, only the family has grown. Lutherwood staff don’t just do
a job, it is who they are, what they believe, and how they live.” Bill
Pennings from the maintenance crew remarked, “Getting to know
the residents has been a blessing and I know I have a connection
with them that means something.”
Just a few of our long-serving staff at Luther Village:
Tori Deml, Food Services; Bill Pennings, Maintenance;
Judy Lukashal and Diana Smith, Housekeeping; Wendy
Rowland, Nursing Department and Mary Ann McLaughlin,
Groundskeeper represent over 68 years of service.
Long-Serving Staff
Make a Difference for Residents
At Luther Village on the Park we know residents and family members have critical information that can help us enhance our
services. In 2009, Resident and Family Forum Groups were established to help guide the evolution of service delivery. Through
these forums we have developed a sense of collaboration and partnership that helps us to see the customer experience more
clearly. With this information we are able to put the suggestions into action, resulting in ongoing quality improvement.
Luther Village on the Park received the Readers’ Choice Award from
the Waterloo Chronicle for the area’s Best Retirement Community.
Listening to Residents and Families
Through Luther Village Forums
Diamond Award for Luther Village
Retirement Community
— 9 —— 9 —
2010
Fred Cummings
Resident, Luther Village
“Moving into Luther Village on the Park was a life-savingexperience for me. My very best friend and partner of 56 years,
my wonderful wife, passed away, which was an unbelievable loss.
My health declined, I lost weight and had a negative attitudewith a feeling of not wanting to go on. After only a few days of
Luther Village living, I was amazed by how helpful and pleasant
all of the residents were. The staff are fantastic and seem tomake it their life ambition to keep residents happy and involved
in all the activities available to us.I have moved forward a great deal since I arrived at LutherVillage because of the help available. I enjoy life in our terrificVillage and home.”
Fred Cummings

12. Lutherwood Child Family FoundationLutherwood Child Family Foundation
This year $946,400 went to support
Lutherwood programs, $300,000 more
than the previous year, including:
Prevention Services $242,400
• Supporting children and families in
our community through the Betty
Thompson Youth Centre, youth$ave
and Lutherwood Family Counselling
Residential Treatment Services $236,500
• Providing specialized services such as
Music Therapy, Recreational Therapy,
Spiritual Guidance, Transitional
Programming and Nursing allows
for better treatment outcomes for
the children in our mental health
residential programs
Community Based Services $80,000
• Front line support in the home for
families of children with mental health
challenges; housing services for families
at risk of homelessness
Donor Directed Gifts $317,500
• Specific projects to which donors direct
their gifts: Speakers Series, Smile Fund,
Employment Programs, Upopolis—just
to name a few
Transformation Benjamin Road $70,000
• Towards the goal of $2 million for the
reconstruction of our Children’s Mental
Health Facility
We are fortunate for and grateful to the thousands of donors who
supported us in recent years. 85% of our donations came from
individuals, many of whom are loyal, long-term supporters. Other
gifts came from foundations, corporations, community groups
and churches. The photos below represent some of our treasured
donors whose investments have strengthened many lives.
— 10 —
Our Results Our Donors
Loyal donors gather at Benjamin Road after Easter Service. Pictured (left to right)
are: Anna Mae Huras, Marilyn Jacobi, Pastor Jeff Kentel, Margaret Koehler,
Katherine Heise, Bernice Heinbuch, William Heinbuch, George Brickman,
Marg Brickman and Phyllis Davidson.
Heffner Lexus Toyota has pledged their support to the Music Therapy Program.
UPOPOLIS, a private social computer network that safely connects youth
in care to their family, community and school was developed and launched
in partnership by Kids’ Health Links Foundation, TELUS and Lutherwood.
UPOPOLIS helps children by alleviating stress
and isolation while in mental health treatment.
Users can also access child-friendly mental
health information, youth employment
resources, and more.
Kids’ Health Links Foundation brings Upopolis
to Lutherwood. President Basile Papaevangelou
presents Kathy Payette, Program Manager with
a laptop.
TM

13. — 11 —
When you are 15 and your family lives in
Newfoundland, it’s hard to imagine being
apart from them at Christmas. This was
the reality facing James, a youth living at
Lutherwood’s Benjamin Road site until a
group of generous donors from both Grand
River Hospital and the Sunshine Centre of
Luther Village got together and raised money
for mom’s surprise flight to Waterloo.
Lutherwood Child and Family Foundation, committed to ethical fundraising practices,
cultivates relationships within our community to generate financial resources and
raise awareness to build better futures for those served by Lutherwood.
Mom’s Flight
from NewfoundlandLutherwood Child Family Foundation
Board of Directors
Our Purpose:
RBC Financial Group representatives visit the Betty Thompson Youth Centre to
present their gift of sponsorship for the 2010/2011 Lutherwood Children’s Mental
Health Speakers’ Series.
— 11 —
Over 100 staff, residents and Board
members took to the streets in support of
our 3rd Annual “Steps For Kids” Board Walk.
This year the walk was held at 5 different
Lutherwood sites and each walk took on
its own flavour. Together we raised over
$35,000 in support of our Children’s
Mental Health programs.
Board Walk
“Steps for Kids”
Our Staff
Kim Lester, Marilyn Jacobi, Donna Buchan, Kate Lavender,
John Colangeli
Front Row, Left to Right (seated): Sunny Field, John Colangeli (CEO), Donna Buchan
(Director of Development); Second Row, Left to Right: Murray Haase, Trent Robinson,
Bruce Rockel, Ian Cook; Absent When Photo Was Taken: George Breen,
Dietmar Sommerfeld
Ian Cook, President
Cook Homes
Waterloo
Sunny Field, Executive
BMO Nesbitt Burns Inc.,
Waterloo
Trent Robinson (Chair)
Businessperson
(retired)
George Breen, President
Breen Advertising Agency
Waterloo
Murray Haase, Owner
M. Haase Consulting, Waterloo
Bruce Rockel, Retired
Insurance Executive, Kitchener
Dietmar Sommerfeld, Executive
CB Richard Ellis Limited, Kitchener

14. — 12 —
Lutherwood By The NumbersLutherwood By The Numbers
Revenues
Ministry of Community and Social Services
and Ministry of Children and Youth Services 4,092,356
Ministry of Children and Youth Services 1,916,285
Ministry of Training, Colleges and Universities 4,146,899
Service Canada 742,971
Regional Municipality of Waterloo 912,243
Ministry of Health and Long-term Care 1,219,842
Ministry of the Attorney General 388,714
Seniors’ Services 6,598,013
Lutherwood Child and Family Foundation 714,437
Fee for Service 1,890,746
Amortization of Deferred Contributions 268,954
Miscellaneous 509,965
23,401,425
Luther Village on the Park 2,360,435 **
25,761,860
Expenses
Salaries and benefits 14,834,198
Cost of goods/services 490,966
Participant costs 1,070,306
Travel 184,913
Staff development 150,402
Building occupancy 1,792,356
Purchased services 976,736
Program expenses 1,028,172
Professional services 143,301
Advertising and promotion 185,921
Office expenses 881,795
Interest Mortgage Costs 967,663
Amortization of capital assets 1,006,102
23,712,831
Luther Village on the Park 2,713,020 **
26,425,851
** Balances for year-end December 31, 2009
Agency Growth - Annual Operating Revenue *
— 12 —
Stats At A Glance
Spending by Program
Other
1%
Federal
Government
5%
Seniors’
Services
28%
Fee for
Service
8%
Lutherwood
Child and Family
FoundaƟon
3%
Provincial
Government
51%
Mental Health
Services
42%
Other
6%
Regional
Municipality
of Waterloo
4%
Employment
Development
Services
26%
Seniors’
Services
28%
0
5,000,000
10,000,000
15,000,000
20,000,000
25,000,000
30,000,000
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
*Includes revenues from Luther Village on the Park
Number of Staff
400
Volunteers
200
People Served Across
Organization
18,500
Hours Contributed
by Volunteers
25,000
Number of Donors
7,300
Stats At A Glance
Spending by Program
Other
1%
Federal
Government
5%
Seniors’
Services
28%
Fee for
Service
8%
Lutherwood
Child and Family
FoundaƟon
3%
Provincial
Government
51%
Mental Health
Services
42%
Other
6%
Regional
Municipality
of Waterloo
4%
Seniors’
Services
28%
Spending by Program
Other
1%
Federal
Government
5%
Seniors’
Services
28%
Fee for
Service
8%
Lutherwood
Child and Family
FoundaƟon
3%
Provincial
Government
51%
Mental Health
Services
42%
Other
6%
Regional
Municipality
of Waterloo
4%
Employment
Development
Services
26%
Seniors’
Services
28%

15. Proudly a Best Place to Work
The Globe and Mail announced the Best Workplaces in Canada in partnership with the Great
Place to Work Institute® on April 13, 2010, and Lutherwood placed a respectable 36th out of the
top 75. Lutherwood also placed in the Top Ten Best Workplaces for Women in Canada. CEO John
Colangeli said, “It’s important to create a healthy, supportive culture of learning and respect which encourages staff so they can
provide service excellence. This award is a wonderful affirmation that we are moving in the right direction.”
Pastor Meibohm Award for Excellence in Client Service
40 Years of Strengthening Lives40 Years of Strengthening Lives
Art Thomas,
Youth Worker,
Betty Thompson
Youth Centre
(32 Years)
Marianne McDermott,
Program Manager,
Employment Services
(25 Years)
Individual Award
Wanda Tottle: Child and Youth Worker
For nine years, Wanda has been helping young
people under court sentence to residential
mental health treatment as a result of
destructive behavior to transform their lives.
Wanda has a reputation for finding creative
approaches to de-escalate children in emotional
or behavioural crisis. As a coworker noted, “I
look up to Wanda as a leader and she is the
type of youth counsellor that I strive to be.”
Team Excellence
Housing Team: Kristine Dearlove, Julie Hornick-Martyk, Shelley
Johnston, Lynn Macaulay, Heather Papp, Rob Smith, Edwina Toope
Lutherwood’s Housing Services Team works with people facing
homelessness, and the issues that accompany it such as mental health
disorders, unemployment and substance abuse. They have been
recognized in the community, with three Waterloo Region Housing
Coalition award winners among them. Partner agencies appreciate their
collaboration and their advocacy with local and Provincial government.
The Housing Services Team members truly demonstrate the qualities of
dedication and caring for many vulnerable members of our community.
“I guess the term ‘lifer’ can apply to me since I have lovedworking in this organization for over 32 years. I have worked
with great teams and genuine individuals who are truly gifted
and committed to their work of helping youth and familiesovercome emotional and challenging times in their lives. I ampleased to be part of the unique Safe Haven Shelter program
at Betty Thompson Youth Centre and have come to appreciate
the relief many families feel because of the support they receive
when there seems no place else to turn.”
Art Thomas
“Although people and programs
have changed over the last 25 years,
Lutherwood’s dedication to providing
excellent service and meeting the needs
of individuals and the community has
not. I am proud to be part of a caring
organization that continues to make
a difference in people’s lives.”
Marianne McDermott
Bonnie Barnard,
Youth and Family Counsellor,
Youth Contact Probation
Program (35 Years)

16. Our Mission
Building on our Christian heritage, Lutherwood reaches out and supports
people of all backgrounds and beliefs with care and compassion
to build and sustain better and more hopeful futures.
Administrative Offices
139 Father David Bauer Drive
Waterloo, Ontario N2L 6L1
Tel. 519-884-7755 Fax 519-884-9071
Foundation
285 Benjamin Road, Waterloo, Ontario N2J 3Z4
Tel. 519-884-1470 Fax 519-886-8479
Charitable No. 107865 0194 RR0001
30% PCW
“Lutherwood provided
resources for my familyand I during a challengingprocess in our lives.
Their professional andcollaborative supportfacilitated some
memorable moments andinstilled hope for a family inneed. We are and continueto be forever grateful.”
“Thank you for helping
me be honest with
my mother, because
of you we have a
relationship again
and she is in my life.”