SlideShare a Scribd company logo
1 of 27
NEC3 Option C 5 Key Contract Mechanisms Steve Jackson
5 Key Contract Mechanisms ,[object Object],[object Object],[object Object],[object Object],[object Object],“ A child of five would understand this. Send someone to fetch a child of five.” Groucho Marx
The Ground Rules ,[object Object],... shall each act as stated in this Contract AND In a spirit of mutual trust and cooperation “ The secret of life is honesty and fair dealing. If you can fake that, you've got it made.” Groucho Marx
Contractor’s overriding obligation 11.2(60) …  to do the work  necessary  to complete the  works  in accordance with this Contract and all incidental work services and actions which the Contract requires 20 Contractor .. Advises on the design Prepares forecasts Ensures proper integration To ‘Provide the Works’ (He does what it says on the tin)
Financial Control Financial Control Disallow Costs Clause 11.2(23) Control the Target Cost Compensation Events Clause 60 Make Deductions Clause 55
Goal or no goal?  You are the Russian Linesman  The PM decides – Clause 11.2(23) You cannot expect the Contractor not to claim the costs It is your responsibility to allow or disallow Disallowed Costs
Disallowable Costs - 1
Disallowable Costs - 2
Disallowable Costs - 3
Disallowable Costs - Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Clause 11.2(23) is a bit of a jumble – but can be summarised as:
Record Keeping Site Records Accounts Records You set the agenda Be demanding Burden of proof lies with you Records must be communicated Feed the system!
Don’t expect a happy response Final thought on Disallowed Cost But remember what Andy Warhol said …. “ Art is anything you can get away with” The same applies to costs on a NEC Option C contract!!
Compensation Events “ If anything is certain, it is that change is certain”  Philip Crosby “ A Compensation event is like a Cruise Missile – you know its coming but there is f**k all you can do about it”  Anon
The Roots of Compensation Events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause 16 Early Warnings & Risk Reduction Clauses 60-65 What Assess Notify Quote PM Assessment Implement
Compensation Events ,[object Object],[object Object],[object Object],[object Object],[object Object],Beware: The Project Manager’s indecision is final! (64.4)
How to Manage Time “ You may delay, but time will not”  Benjamin Franklin
Time – the basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Time Management ,[object Object],[object Object],[object Object],Similar to  Financial Forecasts
Communications “ The single biggest problem in communication is the illusion that it has taken place.”  George Bernard Shaw
PM Contractor Emp Compare with Cl 10.1 Good communication  facilitates working together
[object Object],13.2 communication is not Communication
13.1 Communication instruction record register proposal submission certificate direction order message refusal non-acceptance acceptance warning Copy – Read – Record
Communication v notification ‘ Gee, I’ve never had a pen pal before’ 11.2(11) Communication is any form of communication as defined in Clause 13.
Defects “ In a true zero-defects approach, there are no unimportant items”  Phil Crosby
43 / 44 ,[object Object],[object Object],[object Object],“ The crack’s no fun when it’s in concrete”  -  Anon
Thank you!

More Related Content

Similar to 20090714 Contracts Workshop

Commercial and Legal Aspects of Liquidated Damages and Penalties
Commercial and Legal Aspects of Liquidated Damages and PenaltiesCommercial and Legal Aspects of Liquidated Damages and Penalties
Commercial and Legal Aspects of Liquidated Damages and PenaltiesAMILA GAYAN
 
Systech insights edition-Mark Woodward Smith
Systech insights edition-Mark Woodward Smith Systech insights edition-Mark Woodward Smith
Systech insights edition-Mark Woodward Smith mark woodward-smith
 
Construction Futures Wales - NEC3 Workshop - Understanding Works Information...
Construction Futures Wales  - NEC3 Workshop - Understanding Works Information...Construction Futures Wales  - NEC3 Workshop - Understanding Works Information...
Construction Futures Wales - NEC3 Workshop - Understanding Works Information...Rae Davies
 
CFW NEC Management of change under the NEC3
CFW NEC  Management of change under the NEC3 CFW NEC  Management of change under the NEC3
CFW NEC Management of change under the NEC3 Rae Davies
 
2 claims under new fidic
2 claims under new fidic2 claims under new fidic
2 claims under new fidicAhmetArslan47
 
Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...
Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...
Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...Francis Ho
 
Dispute Resolution-Mechanism.pptx
Dispute Resolution-Mechanism.pptxDispute Resolution-Mechanism.pptx
Dispute Resolution-Mechanism.pptxPujanNeupane6
 
Assignment 1 Complete
Assignment 1 CompleteAssignment 1 Complete
Assignment 1 CompleteJohn Ashton
 
Construction claims management + project documentation seminar
Construction claims management + project documentation seminarConstruction claims management + project documentation seminar
Construction claims management + project documentation seminarKegler Brown Hill + Ritter
 
Construction law update august 2015 quarter 2 a
Construction law update august 2015 quarter 2 aConstruction law update august 2015 quarter 2 a
Construction law update august 2015 quarter 2 aColin Tomlinson
 
Commercial and Construction Law Update Q2 2015
Commercial and Construction Law Update Q2 2015Commercial and Construction Law Update Q2 2015
Commercial and Construction Law Update Q2 2015Colin Tomlinson
 
Commericial Management and Construction law update 2015 Q2
Commericial Management and Construction law update 2015 Q2Commericial Management and Construction law update 2015 Q2
Commericial Management and Construction law update 2015 Q2Colin Tomlinson
 
Force Majeure & Commecial Impracticability
Force Majeure & Commecial ImpracticabilityForce Majeure & Commecial Impracticability
Force Majeure & Commecial ImpracticabilityChristopher Tompkins
 
10 Essentials For An Effective Construction Contract
10 Essentials For An Effective Construction Contract10 Essentials For An Effective Construction Contract
10 Essentials For An Effective Construction ContractSarah Fox
 
م.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييد
م.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييدم.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييد
م.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييدEgyptian Engineers Association
 

Similar to 20090714 Contracts Workshop (20)

Commercial and Legal Aspects of Liquidated Damages and Penalties
Commercial and Legal Aspects of Liquidated Damages and PenaltiesCommercial and Legal Aspects of Liquidated Damages and Penalties
Commercial and Legal Aspects of Liquidated Damages and Penalties
 
Systech insights edition-Mark Woodward Smith
Systech insights edition-Mark Woodward Smith Systech insights edition-Mark Woodward Smith
Systech insights edition-Mark Woodward Smith
 
Construction Futures Wales - NEC3 Workshop - Understanding Works Information...
Construction Futures Wales  - NEC3 Workshop - Understanding Works Information...Construction Futures Wales  - NEC3 Workshop - Understanding Works Information...
Construction Futures Wales - NEC3 Workshop - Understanding Works Information...
 
CFW NEC Management of change under the NEC3
CFW NEC  Management of change under the NEC3 CFW NEC  Management of change under the NEC3
CFW NEC Management of change under the NEC3
 
2 claims under new fidic
2 claims under new fidic2 claims under new fidic
2 claims under new fidic
 
NEC3 compensation events
NEC3 compensation eventsNEC3 compensation events
NEC3 compensation events
 
Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...
Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...
Olswang Construction Law Masterclass - October 2014 - Liqudated Damages and P...
 
Litigation 3
Litigation 3Litigation 3
Litigation 3
 
Dispute Resolution-Mechanism.pptx
Dispute Resolution-Mechanism.pptxDispute Resolution-Mechanism.pptx
Dispute Resolution-Mechanism.pptx
 
Litigation leeds 5
Litigation   leeds 5Litigation   leeds 5
Litigation leeds 5
 
Assignment 1 Complete
Assignment 1 CompleteAssignment 1 Complete
Assignment 1 Complete
 
Construction claims management + project documentation seminar
Construction claims management + project documentation seminarConstruction claims management + project documentation seminar
Construction claims management + project documentation seminar
 
Construction law update august 2015 quarter 2 a
Construction law update august 2015 quarter 2 aConstruction law update august 2015 quarter 2 a
Construction law update august 2015 quarter 2 a
 
Commercial and Construction Law Update Q2 2015
Commercial and Construction Law Update Q2 2015Commercial and Construction Law Update Q2 2015
Commercial and Construction Law Update Q2 2015
 
Commericial Management and Construction law update 2015 Q2
Commericial Management and Construction law update 2015 Q2Commericial Management and Construction law update 2015 Q2
Commericial Management and Construction law update 2015 Q2
 
Force Majeure & Commecial Impracticability
Force Majeure & Commecial ImpracticabilityForce Majeure & Commecial Impracticability
Force Majeure & Commecial Impracticability
 
PCCC Ch-1.ppt
PCCC Ch-1.pptPCCC Ch-1.ppt
PCCC Ch-1.ppt
 
10 Essentials For An Effective Construction Contract
10 Essentials For An Effective Construction Contract10 Essentials For An Effective Construction Contract
10 Essentials For An Effective Construction Contract
 
Standard Forms of Construction Contracts
Standard Forms of Construction ContractsStandard Forms of Construction Contracts
Standard Forms of Construction Contracts
 
م.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييد
م.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييدم.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييد
م.19- مبادرة #تواصل_تطوير - الصيغ النموذجية لعقود المقاولات والتشييد
 

Recently uploaded

Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Tina Ji
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...noida100girls
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewasmakika9823
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechNewman George Leech
 
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service PuneVIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service PuneCall girls in Ahmedabad High profile
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsApsara Of India
 

Recently uploaded (20)

Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
 
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service PuneVIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
 

20090714 Contracts Workshop

  • 1. NEC3 Option C 5 Key Contract Mechanisms Steve Jackson
  • 2.
  • 3.
  • 4. Contractor’s overriding obligation 11.2(60) … to do the work necessary to complete the works in accordance with this Contract and all incidental work services and actions which the Contract requires 20 Contractor .. Advises on the design Prepares forecasts Ensures proper integration To ‘Provide the Works’ (He does what it says on the tin)
  • 5. Financial Control Financial Control Disallow Costs Clause 11.2(23) Control the Target Cost Compensation Events Clause 60 Make Deductions Clause 55
  • 6. Goal or no goal? You are the Russian Linesman The PM decides – Clause 11.2(23) You cannot expect the Contractor not to claim the costs It is your responsibility to allow or disallow Disallowed Costs
  • 10.
  • 11. Record Keeping Site Records Accounts Records You set the agenda Be demanding Burden of proof lies with you Records must be communicated Feed the system!
  • 12. Don’t expect a happy response Final thought on Disallowed Cost But remember what Andy Warhol said …. “ Art is anything you can get away with” The same applies to costs on a NEC Option C contract!!
  • 13. Compensation Events “ If anything is certain, it is that change is certain” Philip Crosby “ A Compensation event is like a Cruise Missile – you know its coming but there is f**k all you can do about it” Anon
  • 14.
  • 15. Clause 16 Early Warnings & Risk Reduction Clauses 60-65 What Assess Notify Quote PM Assessment Implement
  • 16.
  • 17. How to Manage Time “ You may delay, but time will not” Benjamin Franklin
  • 18.
  • 19.
  • 20. Communications “ The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw
  • 21. PM Contractor Emp Compare with Cl 10.1 Good communication facilitates working together
  • 22.
  • 23. 13.1 Communication instruction record register proposal submission certificate direction order message refusal non-acceptance acceptance warning Copy – Read – Record
  • 24. Communication v notification ‘ Gee, I’ve never had a pen pal before’ 11.2(11) Communication is any form of communication as defined in Clause 13.
  • 25. Defects “ In a true zero-defects approach, there are no unimportant items” Phil Crosby
  • 26.