This newsletter discusses various topics related to people, process, and technology for businesses. It provides articles on remembering influential thinker Peter Drucker, measuring productivity statistics, using technology like wireless networks to mobilize workforces, managing innovation, conducting service surveys, developing growth strategies, and managing complexity and change. The main article discusses how decentralizing ownership of change initiatives often leads to slow adoption, and that businesses need a single accountable individual to champion and drive changes to completion.