200 words For the lesson plan you developed in Unit V, describe how you would conduct formative and summative assessments of the training. Who should conduct each of these assessments? Reference: Haight, J. M. (Ed.). (2012). Hazard prevention through effective safety and health training. Des Plaines, IL: American Society of Safety Engineers. Manager’s skills and functions Importance of interpersonal skills What is OB & how is it studied? Disciplines contributing to OB? Lecture outline © Yanbu University College What do managers do? LET’S REFRESH SOME OF YOUR MANAGEMENT KNOWLEDGE © Yanbu University College Basically: They get things done through other people. Management Activities include: –Make decisions –Allocate resources –Direct activities of others to achieve goals –& they work in an organization What do Managers do? © Yanbu University College What are the management functions or Managerial functions? Another question for you ! © Yanbu University College 1- Planning: defining organizational goals and setting strategies 2- Organizing: determine tasks and matching them with people 3- Leading: motivating and directing others 4- Controlling: evaluating and measuring standard with actual, making sure all is good Managerial functions © Yanbu University College So, which Essential Skills do Manager’s need? © Yanbu University College Technical: The ability to apply specialized knowledge or expertise Human/ interpersonal: The ability to work with, understand, and motivate other people, both individually and in groups Conceptual: mental ability to analyze situations and solve problems. Managerial skills © Yanbu University College Understanding OB helps determine manager effectiveness Technical skills are not enough, it is very important to develop managers’ interpersonal skills at workplace if we want to have high performing satisfied employees, pleasant and conducive work environment . Technical and quantitative skills are important But leadership and communication skills are CRITICAL The Importance of Interpersonal Skills © Yanbu University College So.. What is Organizational behavior (OB)?! © Yanbu University College A field of study that investigates the impact of individuals, groups and organization on behavior and attitudes within organizations, for the purpose of improving organizational effectiveness. Organizational behavior © Yanbu University College Three dimensions to OB: Individuals, groups and organizational structure ( an increasingly complex building blocks) Objective of OB: Improved organizational effectiveness OB © Yanbu University College OB uses applied knowledge to predict people behavior through: Systematic Studies: looking at relationships, causes and effects and then drawing conclusions (time consuming) Evidence- Based Management: managerial decisions based on scientific conclusions and evidence (systematic studies) Intuit ...

1. 200 words
For the lesson plan you developed in Unit V, describe how you
would conduct formative and summative assessments of the
training. Who should conduct each of these assessments?
Reference:
Haight, J. M. (Ed.). (2012). Hazard prevention through effective
safety and health training. Des Plaines, IL: American Society of
Safety Engineers.
Manager’s skills and functions
Importance of interpersonal skills
What is OB & how is it studied?
Disciplines contributing to OB?
Lecture outline
© Yanbu University College
What do managers do?
LET’S REFRESH SOME OF YOUR

2. MANAGEMENT KNOWLEDGE
© Yanbu University College
Basically: They get things done through other people.
Management Activities include:
–Make decisions
–Allocate resources
–Direct activities of others to achieve goals
–& they work in an organization
What do Managers do?
© Yanbu University College
What are the management functions or Managerial functions?
Another question for you !
© Yanbu University College
1- Planning: defining organizational goals and setting strategies
2- Organizing: determine tasks and matching them with people
3- Leading: motivating and directing others
4- Controlling: evaluating and measuring standard with actual,

3. making sure all is good
Managerial functions
© Yanbu University College
So,
which Essential Skills do Manager’s need?
© Yanbu University College
Technical: The ability to apply specialized knowledge or
expertise
Human/ interpersonal: The ability to work with, understand, and
motivate other people, both individually and in groups
Conceptual: mental ability to analyze situations and solve
problems.
Managerial skills
© Yanbu University College
Understanding OB helps determine manager effectiveness

4. Technical skills are not enough, it is very important to develop
managers’ interpersonal skills at workplace if we want to have
high performing satisfied employees, pleasant and conducive
work environment .
Technical and quantitative skills are important But leadership
and communication skills are CRITICAL
The Importance of Interpersonal Skills
© Yanbu University College
So..
What is Organizational behavior (OB)?!
© Yanbu University College
A field of study that investigates the impact of individuals,
groups and organization on behavior and attitudes within
organizations, for the purpose of improving organizational
effectiveness.
Organizational behavior
© Yanbu University College

5. Three dimensions to OB:
Individuals, groups and organizational structure
( an increasingly complex building blocks)
Objective of OB:
Improved organizational effectiveness
OB
© Yanbu University College
OB uses applied knowledge to predict people behavior through:
Systematic Studies: looking at relationships, causes and effects
and then drawing conclusions (time consuming)
Evidence- Based Management: managerial decisions based on
scientific conclusions and evidence (systematic studies)
Intuition: using gut feeling, insight or common sense without
being supported by research (not accurate, can not be
generalized).
How is OB studied?
© Yanbu University College
Psychology: the science that seeks to measure, explain and
sometimes change the behavior of humans. It contributes to Ob
in issues of motivation, personality, stress, satisfaction…

6. Social Psychology: an area of psychology that blends concepts
from psychology and sociology, focusing on the influence of
people on one another. It contributes to OB in issues of
communication, attitude change, power and conflict…
Social Sciences/ Disciplines which contribute to OB
© Yanbu University College
Sociology: the study of people in relation to their social
environment or culture. It contributes to OB through issues of
organizational culture, change, communication, power…
Anthropology: the study of societies to learn about humans and
their activities, it contributes to OB in issues of cross cultural
analysis, values and culture…
Social Sciences/ Disciplines which contribute to OB
© Yanbu University College
Psychology: (the individual).
Social Psychology: (individual and another)
Sociology: (group, their culture and environment)

7. Anthropology: (societies and their activities)
Social Sciences/ Disciplines which contribute to OB
© Yanbu University College
Responding to economic pressures,
Responding to globalization,
Managing workforce diversity:
Embracing diversity: challenge of being accommodative to
diverse groups and addressing difference.
Helping Employees Balance Work-Life Conflicts,
Creating a Positive Work Environment,
Improving Ethical Behavior.
OB Challenges and Opportunities
© Yanbu University College
16
Improving quality and productivity,
Improving customer services,
Improving people skills,
Stimulating Innovation and Change,
Coping with “Temporariness”,
Working in Networked Organizations.

8. OB Challenges and Opportunities
cont.
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The OB model has three levels of analysis:
Individual
Group
Organization
As we move from one level to the other, we add systematically
to our understanding of OB (building blocks)
Developing an OB Model
Group Level
Organization Structure
Individual Level
© Yanbu University College
1- The dependent Variables
2- The Independent Variables
Two types of variables at the OB model
© Yanbu University College
Behaviour is how you act on things, while an attitude is a state
of mind- how you think or feel..

9. The Dependent Variables:
A response that is affected by an independent variable. It is the
key factor that needs explanation. Dependent variables include:
Productivity: when goals are achieved at the lowest cost, i.e.
being efficient and effective.
Absenteeism: the failure to report to work. It is a huge cost and
disruption to employers.
Turnover: voluntary and involuntary permanent withdrawal
from an organization. It results in increased recruiting, selection
and training costs.
Two types of variables at the OB model
© Yanbu University College
Deviant Workplace Behaviour: voluntary behaviour that violates
significant organizational norms and in so doing threatens the
well- being of the organization or its members, also called
antisocial behaviour or workplace incivility and is usually a
response to dissatisfaction.
Organizational Citizenship Behaviour: is a discretionary
behaviour that is not part of an employee’s formal job
requirements, not necessarily promoting effectiveness of the
organization but going beyond expectation.
ALL THESE VARIABLES ARE CONSIDERED BEHAVIOURS
Job Satisfaction: it represents an attitude rather than a
behaviour and refers to a positive feeling about one’s job
resulting from an evaluation of the job’s characteristics.
Satisfied employees are more productive.

10. Two types of variables at the OB model
© Yanbu University College
2. The Independent Variables:
The presumed cause of some change in a dependent variable.
(the major determinants of dependent variables)
Individual Level Variables: understanding individuals and
understanding their differences, since they impact behaviour in
groups and organization.
Group Level Variables: group behaviour is the sum total of all
individuals acting in their own way, yet people’s behaviour in
groups is different from their behaviour when alone.
Organization Level Variables: organizations are the sum of
their individuals and groups, adding formal structure and
processes such as change, HR policies, internal culture,
organization design…
Two types of variables at the OB model
© Yanbu University College
© Yanbu University College
After studying this lecture from chapter 1 you should be able to:

11. –Demonstrate the importance of interpersonal skills in the
workplace.
–Describe the manager’s functions and skills.
–Define organizational behavior (OB)
-How is OB studied?
- Name some Disciplines which contribute to OB
Lecture review
© Yanbu University College
You are required to write a story; explaining and analyzing how
a certain independent variable ( at the individual, group or
organization levels) affects a dependent variable (behaviour or
attitude),
You will freely select your story from “ life” : from college,
home, neighborhood, a book , a video/ movie, TV…etc. as long
as the story has two clear dependent and independent variables.
You will finish with a conclusion that lists both variables and
their relationship (cause and effect).
Assignment 1
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