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Ch1 what is organizational behavior


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Ch1 what is organizational behavior

  1. 1. What Is Organizational Behavior 心碩一 賴柏瑞 Ch 1
  2. 2. What managers do ? <ul><li>Management functions </li></ul><ul><li>Management roles </li></ul><ul><li>Management skills </li></ul><ul><li>Effective vs Successful Managerial activities </li></ul>
  3. 3. Management functions <ul><li>Planning </li></ul><ul><li>- Defining goals, establishing strategy and developing plans to coordinate activities. </li></ul><ul><li>Organizing </li></ul><ul><li>- Determining what tasks are to be done, who reports to whom, how the task are to be grouped, and where decisions are to be made. </li></ul><ul><li>Leading </li></ul><ul><li>- Includes motivating, directing others, selecting the most effective communication channels, and resolving conflicts. </li></ul><ul><li>Controlling </li></ul><ul><li>- Monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations. </li></ul>
  4. 4. Management roles <ul><li>Interpersonal roles </li></ul><ul><li>- Symbolic , motivating employees and maintaining network of outside. </li></ul><ul><li>Informational roles </li></ul><ul><li>- Receives a wide variety information, transmits information from outsiders to members of the organization, and transmits information from the organization to outsiders. </li></ul><ul><li>Decisional roles </li></ul><ul><li>- Search for opportunities, make important decisions and negotiate . </li></ul>Mintzberg’s managerial roles(1960)
  5. 5. Management skills <ul><li>Technical </li></ul><ul><li>- The ability to apply specialized knowledge or expertise. </li></ul><ul><li>Human skills </li></ul><ul><li>- The ability to work with, understand, and motivate other people. </li></ul><ul><li>Conceptual skills </li></ul><ul><li>- The mental ability to analyze anddiagnose complex situations. </li></ul>
  6. 6. Effective v.s Successful Managerial activities <ul><li>Effective is not equal to successful </li></ul>
  7. 7. Enter organizational behavior <ul><li>What is OB ? </li></ul><ul><li>A Systematic study </li></ul><ul><li>Disciplines that contribute to OB field </li></ul><ul><li>There are few absolute in OB </li></ul><ul><li>OB’s challenges and opportunities </li></ul><ul><li>Trying to build an OB model </li></ul><ul><li>Global implication </li></ul>
  8. 8. What is OB ? <ul><li>OB is a field of study that investigates the impact that individual, group, and structure </li></ul><ul><li>The goal is to improve an organization’s effectiveness </li></ul><ul><li>Concerned with what people do in an organization and how their behaviors affects the organization’s performance </li></ul><ul><li>Employment-related stuffs </li></ul>
  9. 9. OB is a systematic study <ul><li>Systematic study </li></ul><ul><li>- based on scientific evidence , data gathered under controlled conditions and measured in a reasonably rigorous manner. </li></ul><ul><li>EBM(evidence-base management) </li></ul><ul><li>Intuition or EBM </li></ul><ul><li>- Use evidence as much as possible to inform your intuition and experience. </li></ul>
  10. 10. Disciplines that contribute to OB field <ul><li>Psychology </li></ul><ul><li>- Studying and Attempting to understand individual behavior. </li></ul><ul><li>Social psychology </li></ul><ul><li>- Focus on peoples’ influence on one another. </li></ul><ul><li>Sociology </li></ul><ul><li>- Studies people on relation to their social environment or culture. </li></ul><ul><li>Anthropology </li></ul><ul><li>- helped us understand differences in fundamental values, attitudes and behaviors between different countries and organizations. </li></ul>
  11. 11. Toward an OB discipline
  12. 12. Few absolute in OB <ul><li>Unlike fundamental science </li></ul><ul><li>OB was developed be applying general concepts to a particular situation </li></ul><ul><li>Reflect situational, or contingency, conditions </li></ul>
  13. 13. OB’s challenges and opportunities <ul><li>Responding to globalization </li></ul><ul><li>Workforce diversity </li></ul><ul><li>Improving quality and productivity </li></ul><ul><li>Improving customer service </li></ul><ul><li>Improving people skills </li></ul><ul><li>Innovation and change </li></ul>
  14. 14. OB’s challenges and opportunities-2 <ul><li>Coping with temporariness </li></ul><ul><li>Working in networked organization </li></ul><ul><li>Helping employees balance work-life conflicts </li></ul><ul><li>Creating a positive work environment </li></ul><ul><li>Improving ethical delemmas </li></ul>
  15. 15. Developing an OB model <ul><li>A model </li></ul><ul><li>- An abstraction of reality which representing some real world phenomenon. </li></ul><ul><li>The independent variable </li></ul><ul><li>Individual level </li></ul><ul><li>Group level </li></ul><ul><li>Organization system level </li></ul>
  16. 16. Developing an OB model-2 <ul><li>The dependent variable </li></ul><ul><li>Productivity </li></ul><ul><li>Absenteeism </li></ul><ul><li>Turnover </li></ul><ul><li>Deviant workplace behavior </li></ul><ul><li>OCB </li></ul><ul><li>Job satisfaction </li></ul>
  17. 17. <ul><li>A basic OB model </li></ul>
  18. 18. Summary and Implications for managers <ul><li>Manager need to develop their people skills </li></ul><ul><li>OB is a field of study that investigate the impact that individuals, groups and structure have on behavior with in organization </li></ul><ul><li>OB is a systematic study basing on scientific evidence </li></ul><ul><li>OB focus on how to make organization more effectively </li></ul>
  19. 19. <ul><li>Next chap. </li></ul>

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