The document discusses the overhaul of Worthing Borough Council's website using Site Manager. Some key points: - The original website launched in 2003 had become outdated and difficult to navigate by 2006. - The aims of the overhaul starting in 2007 were to improve the homepage, navigation, search functionality, and reduce duplicate content. - Feedback from users wanted features like customization, emailing pages, ratings/feedback, RSS feeds, and widgets. - Site Manager allowed formatting of templates for different channels like RSS and mobile sites, as well as easy styling for "progressive enhancement". - As a result of the overhaul, user satisfaction increased dramatically from 19% to 49.5% in later