Workplace bullying causes an organization a tremendous amount of lost time and money. If addressed immediately an organization can save thousands of dollars.

1. Presentation 2: What kind of damage does bullying really cause an organization? Bullying @ Work Catherine M. Mattice, MA Civility Partners, LLC www.CivilityPartners.com

3. Quantity of work

4. Self-esteem

5. Job satisfaction

6. Company loyalty

7. Customer satisfaction

8. Number of customers

9. Company reputation

10. Relationships

11. Communication

12. Ability to meet goals

13. Bottom line

14. Depression

15. Anxiety

16. Discouragement

17. Absenteeism

18. Presenteeism

19. Turnover

20. Vengeful activities

21. Workers comp claims

22. Health insurance costs

23. Litigation costsAll of this goes up in your workplace All of this goes down in your workplace

25. A survey of 9,000 employees cited by Dr. Michael H. Harrison of Harrison Psychological Associates in the Orlando Business Journal estimated a cost of more than $180 million in lost time and productivity (Farrell, 2002).

27. Damage Caused by Bullies Civility Partners, LLC DISTRACTION FROM TASKS For example, the Canadian Safety Council reports that targets spend 52% of their work day talking about being bullied.

29. Reorganizing departments

30. Recruiting and hiring replacements

32. Absenteeism /presenteeism

33. Unemployment insurance and health insurance costs

36. Damage Caused by Bullies Civility Partners, LLC In order to be productive… Employees must be able communicate. If they don’t communicate properly, then customers suffer, and the organization suffers. Think about it this way:

37. Damage Caused by Bullies ORGANIZATIONAL GOALS © Civility Partners, LLC INTERPERSONAL RELATIONSHIPS COMMUNICATION

38. Damage Caused by Bullies © Civility Partners, LLC ORGANIZATIONAL GOALS INTERPERSONAL RELATIONSHIPS BULLYING COMMUNICATION

39. Damage Caused by Bullies © Civility Partners, LLC ORGANIZATIONAL GOALS ORGANIZATIONAL GOALS INTERPERSONAL RELATIONSHIPS BULLYING COMMUNICATION

40. Rewards of a Healthy Workplace Civility Partners, LLC Bottom Line Results Meet Organizational Goals Reduced Turnover and Absenteeism Engaged, Motivated & Loyal Employees Enhanced Decision Making, Innovation & Learning Improved Communication and Relationships Civil and Safe Workplace

41. Civility Partners, LLCYour partner in building a positive workplace. Get our whitepaper: How Much Does Workplace Bullying Really Cost? At www.NoWorkplaceBullies.com Employers – Visit www.NoWorkplaceBullies.com/Employers

42. Civility Partners, LLCYour partner in building a positive workplace. Stay tuned for Presentation 3: How bad is bullying for a target?

43. Civility Partners, LLCYour partner in building a positive workplace. Visitwww.NoWorkplaceBullies.com for more information about workplace bullying. And visit www.CivilityPartners.com for information about our services. LinkedIn: catmattice Twitter: catmattice Email: catherine@civilitypartners.com