The document outlines a 10-step process for solving design problems: 1) Visit the site to observe; 2) Research background information; 3) Ask key stakeholders for input; 4) Listen at public workshops; 5) Define the project scope and team; 6) Play with design possibilities; 7) Try out ideas through prototypes; 8) Design in iterative loops with feedback; 9) Present the final design and design process; 10) Check the construction and make tweaks.