First Class Service Yields Double-Digit Productivity Increases and Launches Industry First Artificial Intelligence (AI) Tool for Koenig & Bauer Customers
This document summarizes the services offered by Principal, a UK-based supplier of document management, printing, IT, and cloud-based solutions. It establishes that Principal has over 25 years of experience and 10 UK offices serving over 6,000 customers. It aims to become customers' strategic partner of choice by offering measurable improvements to finances and operations through customized print, IT, and cloud solutions that reduce costs while increasing efficiency and productivity.
Heating Ventilation And Air Conditioner Proposal Powerpoint Presentation SlidesSlideTeam
HVAC system aims at providing thermal comfort by purifying the indoor air quality with the help of ventilation. This system is mainly installed at houses and office buildings to provide heating and cooling. It improves the indoor air quality and creates the environment fresh and clean by removing the dust, dirt, germs, smoke, odor, heat, and carbon dioxide. Most organizations have been adopting the services for quite some time now to provide a clean and comfortable environment to the employees. With more and more companies incorporating this system, now is the time to effectively promote your services using our Heating Ventilation And Air Conditioner Proposal PowerPoint Presentation Slides and get noticed by your clients. Use our aptly-designed cover letter to specify the key deliverables and core competencies of your company. With the help of our professionally-designed air conditioning PPT template, explain how your expert services facilitate business growth and create a positive environment for regular operations. Elucidate project goals and features of HVAC that include air distribution, ervs, terminal units, dampers and louvers, standard air heating units, customer air handling units, ami modular air handling units, parts, and service. Utilize our cooling system PowerPoint theme to note down the components of HVAC that are boiler, hot water pumps make-up air units, and air handling units. Use our investment chart slide to provide the cost information for each activity precisely to clients so they can arrange the funds accordingly. Promise the best service, effective communication, latest technology, skilled team, less energy, fuel consumption, and most importantly a healthy environment for your clients by utilizing this impressive PowerPoint template. Smartly introduce your company to potential clients along with your company’s vision, mission, and core values to create a strong impression in front of your customers. Instill trust in your clients by showcasing clients' testimonials in the end. Download this visually-appealing heating and cooling system slideshow and present your offerings proficiently. https://bit.ly/3kMp24H
Koenig & Bauer continues to be a strong leader in the folding carton printing market through its technologically advanced presses. It provides fast, high-quality presses configured to customers' needs. Leading carton printers invest in Koenig & Bauer presses for their ability to handle complex jobs through features like simultaneous processes, automated color control systems, and specialized coating and finishing capabilities. Koenig & Bauer works closely with customers to understand market trends and provide presses tailored to help their businesses succeed.
ams AG manufactures sensors that enable smart and eco-friendly products. It grew from 40 to 58 channel partners between 2009-2014, generating over 17,000 monthly transactions. Calculating commissions manually took 3 months and unhappy reps. ams implemented Model N's cloud-based channel data management solution to automate commission calculations, saving 28 man-days per quarter. Model N collects, cleanses, and enhances partner data in real-time, allowing faster and more accurate rep payments to strengthen relationships and increase sales.
An IT director at a manufacturing company turned to ITsavvy to reduce spiraling print costs and manhours. An internal metrics study found IT staff spent over 100 hours per month on an aging, mismatched print fleet scattered across 16 facilities. ITsavvy implemented a managed print strategy using standardized Samsung printers, consolidated toner procurement, and reduced monthly print spending from $8,000 to $4,000 while cutting print-related manhours from 100 to 10. This allowed the IT staff to focus on more strategic projects.
This document introduces Principal, a UK-based supplier of document and print management, IT consulting, and cloud services. It summarizes that Principal has over 25 years of experience, 10 UK offices, and serves over 6,000 customers. Its mission is to become customers' strategic print and IT partner by providing vision, skills, and products to support their businesses, as it already does for thousands of customers.
Vanguard Printing is a 240,000 square foot printing facility located in Ithaca, NY that provides a full range of printing services including digital printing, offset printing with presses ranging from 4 to 32 pages, bindery, and mailing services. They focus on serving niche markets like catalogs and magazines. They pride themselves on their customer service, flexibility, and quality control processes like color calibration and proofing. Their goal is to deliver on all customer requests and ensure customer success through a partnership-oriented approach.
The document summarizes a project by Anglian Water to develop a new customer service solution called 1Customer. 1Customer simplified agents' screens to make customer data instantly accessible, improving call quality and reducing call times by an average of 78 seconds. It was developed collaboratively between Anglian Water and Capgemini to optimize the existing SAP system and drive additional value. Initial results showed reductions in training time and improvements to customer satisfaction.
This document summarizes the services offered by Principal, a UK-based supplier of document management, printing, IT, and cloud-based solutions. It establishes that Principal has over 25 years of experience and 10 UK offices serving over 6,000 customers. It aims to become customers' strategic partner of choice by offering measurable improvements to finances and operations through customized print, IT, and cloud solutions that reduce costs while increasing efficiency and productivity.
Heating Ventilation And Air Conditioner Proposal Powerpoint Presentation SlidesSlideTeam
HVAC system aims at providing thermal comfort by purifying the indoor air quality with the help of ventilation. This system is mainly installed at houses and office buildings to provide heating and cooling. It improves the indoor air quality and creates the environment fresh and clean by removing the dust, dirt, germs, smoke, odor, heat, and carbon dioxide. Most organizations have been adopting the services for quite some time now to provide a clean and comfortable environment to the employees. With more and more companies incorporating this system, now is the time to effectively promote your services using our Heating Ventilation And Air Conditioner Proposal PowerPoint Presentation Slides and get noticed by your clients. Use our aptly-designed cover letter to specify the key deliverables and core competencies of your company. With the help of our professionally-designed air conditioning PPT template, explain how your expert services facilitate business growth and create a positive environment for regular operations. Elucidate project goals and features of HVAC that include air distribution, ervs, terminal units, dampers and louvers, standard air heating units, customer air handling units, ami modular air handling units, parts, and service. Utilize our cooling system PowerPoint theme to note down the components of HVAC that are boiler, hot water pumps make-up air units, and air handling units. Use our investment chart slide to provide the cost information for each activity precisely to clients so they can arrange the funds accordingly. Promise the best service, effective communication, latest technology, skilled team, less energy, fuel consumption, and most importantly a healthy environment for your clients by utilizing this impressive PowerPoint template. Smartly introduce your company to potential clients along with your company’s vision, mission, and core values to create a strong impression in front of your customers. Instill trust in your clients by showcasing clients' testimonials in the end. Download this visually-appealing heating and cooling system slideshow and present your offerings proficiently. https://bit.ly/3kMp24H
Koenig & Bauer continues to be a strong leader in the folding carton printing market through its technologically advanced presses. It provides fast, high-quality presses configured to customers' needs. Leading carton printers invest in Koenig & Bauer presses for their ability to handle complex jobs through features like simultaneous processes, automated color control systems, and specialized coating and finishing capabilities. Koenig & Bauer works closely with customers to understand market trends and provide presses tailored to help their businesses succeed.
ams AG manufactures sensors that enable smart and eco-friendly products. It grew from 40 to 58 channel partners between 2009-2014, generating over 17,000 monthly transactions. Calculating commissions manually took 3 months and unhappy reps. ams implemented Model N's cloud-based channel data management solution to automate commission calculations, saving 28 man-days per quarter. Model N collects, cleanses, and enhances partner data in real-time, allowing faster and more accurate rep payments to strengthen relationships and increase sales.
An IT director at a manufacturing company turned to ITsavvy to reduce spiraling print costs and manhours. An internal metrics study found IT staff spent over 100 hours per month on an aging, mismatched print fleet scattered across 16 facilities. ITsavvy implemented a managed print strategy using standardized Samsung printers, consolidated toner procurement, and reduced monthly print spending from $8,000 to $4,000 while cutting print-related manhours from 100 to 10. This allowed the IT staff to focus on more strategic projects.
This document introduces Principal, a UK-based supplier of document and print management, IT consulting, and cloud services. It summarizes that Principal has over 25 years of experience, 10 UK offices, and serves over 6,000 customers. Its mission is to become customers' strategic print and IT partner by providing vision, skills, and products to support their businesses, as it already does for thousands of customers.
Vanguard Printing is a 240,000 square foot printing facility located in Ithaca, NY that provides a full range of printing services including digital printing, offset printing with presses ranging from 4 to 32 pages, bindery, and mailing services. They focus on serving niche markets like catalogs and magazines. They pride themselves on their customer service, flexibility, and quality control processes like color calibration and proofing. Their goal is to deliver on all customer requests and ensure customer success through a partnership-oriented approach.
The document summarizes a project by Anglian Water to develop a new customer service solution called 1Customer. 1Customer simplified agents' screens to make customer data instantly accessible, improving call quality and reducing call times by an average of 78 seconds. It was developed collaboratively between Anglian Water and Capgemini to optimize the existing SAP system and drive additional value. Initial results showed reductions in training time and improvements to customer satisfaction.
CMYK Colour Online is an online printing company located in Melbourne, Australia that services both individual and business customers. The company's director, David Kegen, had the idea to start an online printing service over 10 years ago when no other companies were utilizing the online space for printing. CMYK Colour Online was experiencing issues with aging printing equipment that was breaking down frequently and impacting productivity. David decided to invest in new Fuji Xerox printing equipment which has provided benefits like increased uptime, improved technical support response times, and versatility in paper handling to accommodate different job types. The new equipment has helped CMYK Colour Online improve efficiency and expand their service offerings.
ServiceChannel Fixes an Entire Industry with Analytical InsightGoodData
With 12 years of repair and maintenance data from more than a million tradesman across over five dozen countries, ServiceChannel, a cloud-based facilities management platform, was missing out on a tremendous opportunity to provide value to their customers. They needed a way to deliver powerful analytics to their customers without shifting their engineering focus away from innovating on their platform.
Konica Minolta’s Managed Print Services solution provides overall fleet management of your networked and local print devices. And because
your business is not one-size-fits-all, we strategically combine consulting, hardware, software implementation and workflow management to give you a solution that’s unique to your business. Helping you control operating costs and improve operations. Move your business forward with Konica Minolta Managed Print Services!
This document discusses how businesses are undergoing a digital transformation to become "Real-Time Businesses" by leveraging both historical and real-time data. It states that companies are disrupting their business models and operations to meet changing customer expectations around real-time engagement, personalized experiences, and data visibility. To successfully transform, companies focus on increasing customer satisfaction, product quality, operational efficiency, and offering products as a service through investing in a Real-Time Business platform that utilizes technologies like the Internet of Things, big data, and smart devices to generate and analyze real-time data.
How to deliver better, leaner field serviceKelly Services
This document discusses how outsourcing field service tasks can help medical device companies deliver better and leaner field service. Some key benefits outlined include receiving a one-stop solution and single point of contact, lowering costs through centralized specialist resources, having the ability to scale services at will, receiving a customized solution tailored to a company's specific needs, ensuring quality is measured by outcomes, and gaining access to the best talent when needed. The document concludes with a case study of how one medical device company successfully managed a major voluntary recall through outsourcing.
There are all kinds of ways that organisations can work better with their digital and physical information. Workplace security and compliance is a key area within every business that can benefit from proactive, effective workflow management.
In today's dynamic, multi-channel marketing environment, marketers need the agility to respond rapidly to changing market and customer conditions. Achieve more agile marketing by improving the production of your marketing materials.
The document describes the creation and development of several innovative programs and services by various companies, including:
1) The development of 5 individual business units at one company to better communicate capabilities, including identity design and concept materials.
2) The creation of an innovative vendor managed inventory program and dedicated service materials for another company.
3) The bold repackaging of an on-demand product line and impactful communications tools for quick shipping capabilities at a different company.
4) The design and implementation of multi-element communications programs to promote rush services and loyalty programs at additional companies.
Compañia Cervecera de Nicaragua (CCN), the largest brewery in Nicaragua, implemented Adaptive Planning and Adaptive Discovery to automate their financial planning and performance management. This eliminated their dependence on spreadsheets and saved over 80 weeks of time spent on data integration and preparation. Managers can now quickly update projections and scenarios. CCN is using the time savings to conduct more strategic analysis across product lines to make smarter business decisions.
Publicis Mojo/Zenith Optimedia provides fast recruitment services for clients, often turning around international publication quotes within 72 hours. They have expertise placing hard to fill positions and focus on quality over quantity. The company also offers copywriting and editing for client advertisements. Publicis Fast Art is an online system allowing anyone to easily create brand-compliant advertisements within 30 seconds for publication around the world, while tracking spending, usage, and providing reports. The company additionally offers in-house graphic design, template creation, and other creative services.
B&B Press is a UK-based print company established in 1958 that is committed to delivering high-quality and environmentally sustainable print solutions. They have over 50 years of experience in the industry and certifications like ISO 9001, ISO 14001, and FSC Chain of Custody. B&B Press prides itself on exceptional customer service, dedicated account managers, high-quality pre-press and print capabilities, and reliable delivery. Their focus on the environment, sustainability, and reducing their carbon footprint sets them apart from other printers.
B&B Press is a leading print company that has been in business for over 50 years. They are committed to environmental sustainability and have achieved several certifications including ISO 9001, ISO 14001, and FSC Chain of Custody. B&B Press prides itself on outstanding quality, service, and environmental stewardship. They offer a full range of print and finishing services from design to delivery. Their goal is to deliver high quality print solutions while protecting the environment.
The document discusses the challenges that printers face in meeting demand for longer print runs between 500-20,000 copies using digital printers. It outlines criteria for an effective solution, including quality, reliability, fast turnaround, cost, flexibility and environmental factors. The document proposes that direct imaging presses from Presstek can bridge the gap by offering high quality printing at speeds that integrate smoothly into digital workflows, while bringing lost revenue back in-house through runs of 500 to 20,000 copies. Presstek also offers certified pre-owned presses at around 50% the cost of new presses.
Perfect Copy Solutions Pvt. Ltd. is an Indian company that provides managed printing solutions, variable and digital printing, offset printing, printer sales and services, and document scanning and indexing. It has over 150 service engineers across 28 Indian states. Perfect Copy aims to be a trusted brand for printing and scanning through innovations, value to customers, and excellent returns on trust.
Synergy Industries is a digital printing company located in Mumbai, India that offers a range of printing services including flex printing, solvent printing, inkjet printing, and acrylic works. The company aims to provide cutting edge printing solutions and creative graphic design support under one roof. Synergy strives to deliver high quality printing with a focus on customer satisfaction and efficiency. Services include printing banners, standees, signage, and other promotional materials for advertising and branding.
This document summarizes a presentation about automated asset lifecycle management. It introduces the speakers, Dan Wensley and Mike Brooks, and their backgrounds. The presentation discusses how automated asset lifecycle management applications can help IT service providers sell more and service less by automating reporting on device ages, warranties, and sales opportunities. Key benefits include automated data collection, executive reports, identifying at-risk clients, sales and budget planning, and replacing or renewing aging assets. Case studies show the applications have helped partners increase revenue. The document provides an overview of the asset lifecycle management landscape and challenges of traditional methods.
This document brings together a set of latest data points and publicly available information relevant for IOT & AR. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.
This document discusses how marketers need agility to respond quickly to changing market conditions and capitalize on opportunities. It promotes an in-house solution that allows marketers to streamline production of marketing materials, simplify processes, manage data and reduce costs. Customer testimonials are provided that describe reduced costs, increased flexibility and efficiency from using the solution to produce customized communications and marketing materials.
Martineau choose Kappris to threadprint from Outlookrob6216
Martineau, a leading UK law firm, is rolling out Kappris software from Kutana to reduce printing from Outlook by 50%. The firm's IT Director was impressed by how Kappris allows users to control printing from Outlook. It has introduced new printing methods and reduced overall print output across applications like Office and Adobe. The IT Director expects the software to significantly cut paper usage and printing costs without reducing productivity. Initial user feedback on Kappris has also been positive.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
CMYK Colour Online is an online printing company located in Melbourne, Australia that services both individual and business customers. The company's director, David Kegen, had the idea to start an online printing service over 10 years ago when no other companies were utilizing the online space for printing. CMYK Colour Online was experiencing issues with aging printing equipment that was breaking down frequently and impacting productivity. David decided to invest in new Fuji Xerox printing equipment which has provided benefits like increased uptime, improved technical support response times, and versatility in paper handling to accommodate different job types. The new equipment has helped CMYK Colour Online improve efficiency and expand their service offerings.
ServiceChannel Fixes an Entire Industry with Analytical InsightGoodData
With 12 years of repair and maintenance data from more than a million tradesman across over five dozen countries, ServiceChannel, a cloud-based facilities management platform, was missing out on a tremendous opportunity to provide value to their customers. They needed a way to deliver powerful analytics to their customers without shifting their engineering focus away from innovating on their platform.
Konica Minolta’s Managed Print Services solution provides overall fleet management of your networked and local print devices. And because
your business is not one-size-fits-all, we strategically combine consulting, hardware, software implementation and workflow management to give you a solution that’s unique to your business. Helping you control operating costs and improve operations. Move your business forward with Konica Minolta Managed Print Services!
This document discusses how businesses are undergoing a digital transformation to become "Real-Time Businesses" by leveraging both historical and real-time data. It states that companies are disrupting their business models and operations to meet changing customer expectations around real-time engagement, personalized experiences, and data visibility. To successfully transform, companies focus on increasing customer satisfaction, product quality, operational efficiency, and offering products as a service through investing in a Real-Time Business platform that utilizes technologies like the Internet of Things, big data, and smart devices to generate and analyze real-time data.
How to deliver better, leaner field serviceKelly Services
This document discusses how outsourcing field service tasks can help medical device companies deliver better and leaner field service. Some key benefits outlined include receiving a one-stop solution and single point of contact, lowering costs through centralized specialist resources, having the ability to scale services at will, receiving a customized solution tailored to a company's specific needs, ensuring quality is measured by outcomes, and gaining access to the best talent when needed. The document concludes with a case study of how one medical device company successfully managed a major voluntary recall through outsourcing.
There are all kinds of ways that organisations can work better with their digital and physical information. Workplace security and compliance is a key area within every business that can benefit from proactive, effective workflow management.
In today's dynamic, multi-channel marketing environment, marketers need the agility to respond rapidly to changing market and customer conditions. Achieve more agile marketing by improving the production of your marketing materials.
The document describes the creation and development of several innovative programs and services by various companies, including:
1) The development of 5 individual business units at one company to better communicate capabilities, including identity design and concept materials.
2) The creation of an innovative vendor managed inventory program and dedicated service materials for another company.
3) The bold repackaging of an on-demand product line and impactful communications tools for quick shipping capabilities at a different company.
4) The design and implementation of multi-element communications programs to promote rush services and loyalty programs at additional companies.
Compañia Cervecera de Nicaragua (CCN), the largest brewery in Nicaragua, implemented Adaptive Planning and Adaptive Discovery to automate their financial planning and performance management. This eliminated their dependence on spreadsheets and saved over 80 weeks of time spent on data integration and preparation. Managers can now quickly update projections and scenarios. CCN is using the time savings to conduct more strategic analysis across product lines to make smarter business decisions.
Publicis Mojo/Zenith Optimedia provides fast recruitment services for clients, often turning around international publication quotes within 72 hours. They have expertise placing hard to fill positions and focus on quality over quantity. The company also offers copywriting and editing for client advertisements. Publicis Fast Art is an online system allowing anyone to easily create brand-compliant advertisements within 30 seconds for publication around the world, while tracking spending, usage, and providing reports. The company additionally offers in-house graphic design, template creation, and other creative services.
B&B Press is a UK-based print company established in 1958 that is committed to delivering high-quality and environmentally sustainable print solutions. They have over 50 years of experience in the industry and certifications like ISO 9001, ISO 14001, and FSC Chain of Custody. B&B Press prides itself on exceptional customer service, dedicated account managers, high-quality pre-press and print capabilities, and reliable delivery. Their focus on the environment, sustainability, and reducing their carbon footprint sets them apart from other printers.
B&B Press is a leading print company that has been in business for over 50 years. They are committed to environmental sustainability and have achieved several certifications including ISO 9001, ISO 14001, and FSC Chain of Custody. B&B Press prides itself on outstanding quality, service, and environmental stewardship. They offer a full range of print and finishing services from design to delivery. Their goal is to deliver high quality print solutions while protecting the environment.
The document discusses the challenges that printers face in meeting demand for longer print runs between 500-20,000 copies using digital printers. It outlines criteria for an effective solution, including quality, reliability, fast turnaround, cost, flexibility and environmental factors. The document proposes that direct imaging presses from Presstek can bridge the gap by offering high quality printing at speeds that integrate smoothly into digital workflows, while bringing lost revenue back in-house through runs of 500 to 20,000 copies. Presstek also offers certified pre-owned presses at around 50% the cost of new presses.
Perfect Copy Solutions Pvt. Ltd. is an Indian company that provides managed printing solutions, variable and digital printing, offset printing, printer sales and services, and document scanning and indexing. It has over 150 service engineers across 28 Indian states. Perfect Copy aims to be a trusted brand for printing and scanning through innovations, value to customers, and excellent returns on trust.
Synergy Industries is a digital printing company located in Mumbai, India that offers a range of printing services including flex printing, solvent printing, inkjet printing, and acrylic works. The company aims to provide cutting edge printing solutions and creative graphic design support under one roof. Synergy strives to deliver high quality printing with a focus on customer satisfaction and efficiency. Services include printing banners, standees, signage, and other promotional materials for advertising and branding.
This document summarizes a presentation about automated asset lifecycle management. It introduces the speakers, Dan Wensley and Mike Brooks, and their backgrounds. The presentation discusses how automated asset lifecycle management applications can help IT service providers sell more and service less by automating reporting on device ages, warranties, and sales opportunities. Key benefits include automated data collection, executive reports, identifying at-risk clients, sales and budget planning, and replacing or renewing aging assets. Case studies show the applications have helped partners increase revenue. The document provides an overview of the asset lifecycle management landscape and challenges of traditional methods.
This document brings together a set of latest data points and publicly available information relevant for IOT & AR. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.
This document discusses how marketers need agility to respond quickly to changing market conditions and capitalize on opportunities. It promotes an in-house solution that allows marketers to streamline production of marketing materials, simplify processes, manage data and reduce costs. Customer testimonials are provided that describe reduced costs, increased flexibility and efficiency from using the solution to produce customized communications and marketing materials.
Martineau choose Kappris to threadprint from Outlookrob6216
Martineau, a leading UK law firm, is rolling out Kappris software from Kutana to reduce printing from Outlook by 50%. The firm's IT Director was impressed by how Kappris allows users to control printing from Outlook. It has introduced new printing methods and reduced overall print output across applications like Office and Adobe. The IT Director expects the software to significantly cut paper usage and printing costs without reducing productivity. Initial user feedback on Kappris has also been positive.
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1910 023 koenig bauer customer service-f
1. Press Release
Author: Coastline Public Relations No.: 1910-023
Inquiries: Eric Frank Date: October 29, 2019
Phone: 469.532.8040 or 800.532.7521 E-Mail: eric.f rank@koenig-bauer.com
Release: Ref .: www.koenig-bauer.com
Photographs: 1 Pages: 3
First Class Service Yields Double-Digit Productivity Increases and Launches Industry
First Artificial Intelligence (AI) Tool for Koenig & Bauer Customers
Pro-active approach maximizesautomated processes and leverages press investment
Inspection audits provide powerful data to increase production up to 20%
Fast same-day parts and service distinguishes Koenig & Bauer from other press manufacturers
Customized service agreements provide peace of mind for press life cycle
As Koenig & Bauer continues to expand exponentially with new press customers as well as new partnerships, its
service department, long lauded as a vital premier asset, has been increasing its customer service team with
more skilled, knowledgeable members and enhancing its department with technologically advanced tools that
provide fast communication between customer and service team. The goal is always to seamlessly mesh with
the customer in an effort to work more collaboratively and efficiently, to schedule service around a customer’s
complex calendar, and provide a team of trusted and experienced customer service technicians who are skilled
communicators offering unique solutions to each customer.
“We’ve already set the bar very high within our department to actively address our customers’ needs,” says Uli
(Ulrich) Koehler, Vice President of Service for the Americas at Koenig & Bauer. “Customers are our highest
priority and the heart of our business. We have implemented a more pro-active approach in which we identify
adjustments to enhance their investments for years to come and deepen the relationship between us. Our
mandate is to provide faster and easier access to all of our comprehensive services.”
Today’s modern technology being utilized at Koenig & Bauer is key to the fast response and expert advice by
the customer service team. “We document every activity for each customer’s press,” says Koehler. “We can
build up a history transaction, which is monitored and stored in our own system for the life cycle of the pres s. By
having a remote connection, we can even utilize the new tool Visual Press Support to gather and share
additional visual information about the press status to help our customers work faster to find a solution and avoid
unnecessary downtime. Our ongoing investments in revolutionary technology allow us to better monitor, service,
train, and maintain a customer’s press. The data streams from the Rapida presses can be used to proactively
and predictively foresee events. To this end, Koenig & Bauer uses artificial intelligence algorithms and
optimization methods, such as machine deep learning tools, to identify patterns for the early detection and
avoidance of unplanned breakdowns and to plan for necessary maintenance.”
Under the watchful guidance of both Uli Koehler and Michael Eichler, Sales Director Service Select, Koenig &
Bauer’s ongoing commitment is to its customers and their long-term success. By prioritizing its services and
incorporating new technologically advanced systems, its customer service department and its team can help a
customer achieve the highest uptime and throughput. The customer service specialists form partnerships and
provide advice on upgrades, retraining, new technology, and advancements.
“Our philosophy for our team is to be pro-active, engage the customer early and often by providing useful,
intuitive guidance for their Koenig & Bauer press and their facility,” says Eichler. “We want to keep the customer
2. well-informed and be able to make informed decisions in advance. This allows them to set a budget for any type
of upgrades or repairs, schedule it when most convenient for their workload, and ultimately saves money. Our
customer service specialists are vital to maintaining and strengthening the customer experience.”
One of these initiatives is a press audit report that is performed by the customer service specialists. The
machine audit, which can take from a day and a half to three days, allows the electrical and mechanical
specialists to dive deep into the customer’s press to detect any wear and tear. It can also be supported with a
Luchs test for print quality on offset presses. The audit’s results are a very detailed examination of the press
from the feeder to the delivery. By taking this proactive approach, Koenig & Bauer’s customer service team is
increasing the customer’s press investment.
Southern Champion Tray, a long-term Koenig & Bauer customer, is a recent example of this initiative. Ever since
1927 when it was established, SCT has gained a stellar reputation as a leading manufacturer of paperboard
packaging. After forming a strong partnership with Koenig & Bauer over the past 20 years with multiple press
installations at its facilities in Texas and Tennessee, its regional customer service specialist, Matthias Olk,
approached the pressroom manager at its Chattanooga, TN facility to perform a press audit and inspection on its
Koenig & Bauer Rapida 142 six-color press.
“Our 16-year-old Rapida 142 was certainly posting a lot of impressions and we were pleased to have this audit
that provided us with a list of small and large upgrades to improve both safety and productivity,” says Matt
Sherman, SCT’s pressroom manager. “I was impressed that Koenig & Bauer was proactive in providing us with
hard data and our monthly performance reports for the press. We’ve now increased our monthly productivity by
20-25%. It made quite a difference for us. The service team at Koenig & Bauer is amazing.”
Fast response to customer queries for 20,000 sph press
Koehler also places emphasis on fast responsiveness to customer queries and needs. “We’re always working to
see how well the team improved a customer’s productivity, efficiency, or helped to broaden their market,” he
says. “Our fast same-day parts and service is one of the most important factors that distinguishes Koenig &
Bauer service from other press manufacturers.”
For example, Hederman Brothers, a leading commercial printer for more than a century, has been operating a
20,000 sph Rapida 106 41-inch six-color press plus coater for the past two years at its new facility in Madison
County, MS.
Recently, the firm needed a new part for its press and called Koenig & Bauer’s remote service. Realizing the
critical nature of keeping the press up and running, the part was shipped and received the same day.
“We received the new part at 6 p.m. and had the press up and running by 8 p.m.,” says John Shaw, production
manager at Hederman Brothers. “I am amazed at the quick response from Koenig & Bauer and the team led by
John D. Starratt Jr., our regional customer service specialist. This reassures all of us at Hederman Brothers that
we made the right decision when we broke a 118-year tradition of buying presses from a competitor and placed
an order for our very first Koenig & Bauer press.”
Solving a printer’s press issues for 50% higher productivity
Sometimes a Koenig & Bauer customer purchases a press used from a third party. In this scenario, the
customer service team can apply its expertise and knowledge to solve press issues and enhance press
production in order to achieve the customer’s goals. ABS Graphics is a leading Itasca, IL printer that purchased
a used Rapida 142 56-inch press from a third party to focus on its large format signage work.
“Between working with Steve Oswald, our customer service specialist and his team, we were able to optimize
press production. Today, the press is very productive and management is absolutely satisfied with the press,”
says Tim Koenig, senior vice president of operations at ABS. The press is now operating at almost 50% higher
productivity.
3. Upgrades increased OEE by over 20%
The customer service team also prides itself on conducting retrofits and upgrades for its customer base in order
to extend the life of the press and maintain its peak performance. As K1 Packaging prepared to install a new
Koenig & Bauer Rapida press this past spring, the City of Industry, CA-firm asked to have Koenig & Bauer’s
service department perform an audit on its existing Rapida 105 press.
“Having the service technicians from Koenig & Bauer visit our facility made a big impact on our pressroom,” says
Abel Aguilar, K1’s pressroom manager. “It absolutely changed the performance of the press and increased our
overall equipment effectiveness greater than 20%. We are very happy with the outcome.”
Koenig & Bauer offers service agreements that are customized to the needs of each printer. If a press operator
needs additional training, says Koehler, the service team can find a solution. With specific re-training, the
support team can ensure operators are achieving maximum output. “Over one to two days, the team can provide
input to the press operators on how to maximize the speed of the press, minimize waste, and reduce
makeready,” says Koehler. “Our customer service specialists have expert eyes. We want to help the customer
stay on top of all issues.”
Taking a proactive approach and retaining Koenig & Bauer for monthly or quarterly demonstrator training is
highly advisable, says Koehler. “We have customers with presses that are operating 24/7,” he says. “They
depend on the press for fast turnaround, high productivity, and customer satisfaction. By participating in this on-
going customer service plan, the customer receives a list several times a year of what areas need to be tweaked
on the press. Our service teams train new press operators or help existing press operators gain confidence,
become more productive, and optimize their workflow. Having our service technicians come to their pressroom
solidifies our partnership with our customers and helps to improve their overall annual performance production
by a minimum of 15% to 25%.”
Upgrading to better systems including LED curing
As additional printers seek to upgrade their presses to more productive systems, the Koenig & Bauer customer
service team is being asked to perform many of these duties. For example, a large Canadian printing company
recently received a significant upgrade to its six-unit Koenig & Bauer Rapida press converting it from
conventional offset printing to LED UV curing capabilities as LED UV curing continues to grow. The Koenig &
Bauer team is currently preparing offers for similar upgrades
“Our Koenig & Bauer technicians completed the installation on budget and ahead of the estimated schedule,
much to their delight,” recounted Wolfgang Guenther, director of service for Canada.
Koenig & Bauer (US) is located in Dallas, Texas and a member of the Koenig & Bauer Group, which was
established over 200 years ago in Würzburg, Germany. Koenig & Bauer’s claim, “We’re on it.” gets to the heart
of Koenig & Bauer’s values and competencies for all target groups. The group's product range is the broadest in
the industry; its portfolio includes sheetfed offset presses in all format classes, post press die cutting, folder
gluers, inkjet presses and systems, flexographic presses, commercial and newspaper web presses, corrugated
presses, special presses for banknotes, securities, metal-decorating, glass and plastic decorating. For more
information visit the company's web site at www.koenig-bauer.com.
Related websites:
www.koenig-bauer.com
Caption:
Photo 1: First class analytics and industry first Artificial Intelligence (AI) tool are used to ensure optimized
performance for Koenig & Bauer customers.