Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
Zed-Sales™ - a flagship product of Zed-Axis Technologies Pvt. Ltd.Rakesh Kumar
Zed-Sales™ is a completely web-based solution which streamlines channel sales & distribution activities of manufacturers, distribution partners and everyone involved in the sales function of the company. Zed-Sales™ helps the manufacturers and distribution partners to seamlessly collaborate on a single platform and fuel business growth in the ever dynamic business environment.
In today's fastpaced business environment, your sales team needs to be well-equipped to access information at their fingertips to make critical business decisions on-the-go. Mobilizing trade promotion management (TPM) by allowing access to customer relationship management (CRM) systems accelerates decision-making, increases productivity and enhances customer service.
Sage CRM 7.2 is an exciting release which comes with a host of new social, mobile and business collaboration features that will empower sales, marketing and customer service teams to better engage with colleagues and customers.
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Empower Retail combines the best capabilities of CRM, loyalty management and analytics into one powerful solution to maximize your ability to manage customer loyalty and drive revenue. Leveraging over 15 years of loyalty management expertise across consumer industries, HCL AXON has built this CRM solution to help you take your loyalty management to the next level. EmpoweRetail, based on Microsoft Dynamics CRM, is the culmination of over two years’ development based on inputs from clients. EmpoweRetail’s powerful analytics engine allows you to develop offers, track responses, and measure results in unique ways and deliver a superior shopping experience for your customers.
Advanz 101 is an IT services company with expertise in consulting and implementation of end-to-end custom Big Data Analytics and BI services for numerous industries across the globe. Advanz 101 is a boutique technology company offering Big data Analytics and Business Intelligence consulting Services, ETL Tools development, Customized Dashboard development Services ,Tableau Consulting & Development, Oracle BI Consulting Services , Jasper Reports,Talend & SSRS etc. We have experience & expertise on various Technologies of Business Intelligence and data science, IOT & Cloud based services .
Zed-Sales™ - a flagship product of Zed-Axis Technologies Pvt. Ltd.Rakesh Kumar
Zed-Sales™ is a completely web-based solution which streamlines channel sales & distribution activities of manufacturers, distribution partners and everyone involved in the sales function of the company. Zed-Sales™ helps the manufacturers and distribution partners to seamlessly collaborate on a single platform and fuel business growth in the ever dynamic business environment.
In today's fastpaced business environment, your sales team needs to be well-equipped to access information at their fingertips to make critical business decisions on-the-go. Mobilizing trade promotion management (TPM) by allowing access to customer relationship management (CRM) systems accelerates decision-making, increases productivity and enhances customer service.
Sage CRM 7.2 is an exciting release which comes with a host of new social, mobile and business collaboration features that will empower sales, marketing and customer service teams to better engage with colleagues and customers.
สอบถามรายละเอียดได้ที่ W| www.sundae.co.th โทร 026348899
Empower Retail combines the best capabilities of CRM, loyalty management and analytics into one powerful solution to maximize your ability to manage customer loyalty and drive revenue. Leveraging over 15 years of loyalty management expertise across consumer industries, HCL AXON has built this CRM solution to help you take your loyalty management to the next level. EmpoweRetail, based on Microsoft Dynamics CRM, is the culmination of over two years’ development based on inputs from clients. EmpoweRetail’s powerful analytics engine allows you to develop offers, track responses, and measure results in unique ways and deliver a superior shopping experience for your customers.
Advanz 101 is an IT services company with expertise in consulting and implementation of end-to-end custom Big Data Analytics and BI services for numerous industries across the globe. Advanz 101 is a boutique technology company offering Big data Analytics and Business Intelligence consulting Services, ETL Tools development, Customized Dashboard development Services ,Tableau Consulting & Development, Oracle BI Consulting Services , Jasper Reports,Talend & SSRS etc. We have experience & expertise on various Technologies of Business Intelligence and data science, IOT & Cloud based services .
Collaborate with customer. Engage the consumer.Mindtree Ltd.
The industrial revolution of the 18th century brought in automation in manufacturing processes, leading to a spectacular climb in productivity. Over the next two centuries, manufacturing processes advanced at a phenomenal pace that prompted improvement in the speed and efficiency of other processes down the value chain. At the end of the 20th century, exploding competition coupled with IT innovations opened up multiple avenues for consumers to make informed decisions.
CRMNEXT continues where traditional CRMs leave off. It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively re calibrates banks’ potential to grow engagement, drive profitability and deliver innovation.
It has to its credit the largest Banking CRM implementation in the world with 3,25,000+ users across 5,000+ locations and 36 countries. With proficiency in creating customer journeys from digital on-boarding through all aspects of assisted services, we are focused on the delivery of high-quality CRM implementations.
Pivotal Mobile Customer Relationship Management (CRM) applications provide a range of solutions that ensure a sale is never delayed because of limited access to critical data.
SYNOPTEK - MICROSOFT DYNAMICS 365 FOR SALES IMPLEMENTATION Nandita Nityanandam
Synoptek implemented Dynamics 365 for Sales module that supports the sales process from acquiring a new lead through the close of a sale. With this module the client wanted to manage leads, opportunities, accounts and contacts.
Read more: https://synoptek.com/business-process-and-software-solutions/business-applications/
With these changing business dynamics, leading companies are rethinking their approach to the after sales business, as the same cannot be taken for granted any more.
Pivotal CRM for Mutual Fund Wholesaling helps fund wholesalers meet the challenges of today’s marketplace. A complete client relationship management (CRM) solution, Pivotal CRM helps fund wholesalers increase productivity and decrease operational costs, enabling them to drive more products to market, proactively expand sales, and outperform the competition. At the heart of this solution is a toolset to help build superior relationships with broker-dealers and identify the profitable alliances that merit further cultivation.
Pivotal CRM for Home Building and Real Estate is a clear choice for single- and multi-family home builders and other real estate industry firms looking to increase operational efficiency, gain competitive advantage, and meet the challenges of a market slowdown.
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
The Pivotal CRM team at CDC Software is a leading provider of customer relationship management (CRM) software applications. Pivotal CRM is the only CRM solution offering rich functionality, a full application suite, and best-in-class customization capabilities, all with a low total cost of ownership
The Pivotal Service suite has been designed to drive improvements in customer service while reducing operating and maintenance costs throughout the customer lifecycle — while improving the quality of customer interactions.
Wird ein Social CRM Tool mit dem Anspruch implementiert, die ohnehin nur mäßig funktionierende CRM Installation zu verbessern, führt dies so gut wie sicher zu einer Enttäuschung. Die besten Projektergebnisse erzielt ein Social CRM als natürliche Erweiterung der bisherigen CRM-Tools und-Strategien
Implementing lead management best practices through marketing automation reduces the cost of marketing, fills the sales pipeline faster with better quality leads, and grows revenue
Pivotal SyndMail is a complete e-mail marketing solution that lets you segment your audience, send electronic communications, and analyze the success of your campaign.
Institutional asset managers need to become more customer-centric to differentiate themselves in the market and retain current clients. When institutional account contracts come up for renewal, client satisfaction plays a critical role in their decision-making.
Explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience and creating internal efficiencies to establish a clear competitive edge.
Explains the practical CRM tools that can help to introduce repeatable, proven process to your sales team. So you can help them figure out what works best.
Explains the real, practical advantages healthcare payer organizations can experience by using CRM technology to streamline and minimize paper-based processes.
From Complexity and Frustration to Simplicity and Effectiveness it is the most viable foundation for discovering new opportunities that build momentum and inspire growth.
How financial services companies are using customer relationship management to converge people, processes, and products more effectively to earn the position of valued partner, and embark on true relationship banking — with the end result of growing business momentum
The executive Guide to CRM architechturePivotal CRM
Explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur—enabling them to attain and maintain a competitive advantage.
Implementing lead management best practices through marketing automation reduces the cost of marketing, fills the sales pipeline faster with better quality leads, and grows revenue
The crm journey from productivity to profitPivotal CRM
How companies across a vast selection of industries are using customer relationship management to converge people, processes, and products more efficiently.
Addressing the contact center opportunity, discuss five important contact center trends, and explain how companies can embrace these trends to create a smart strategy that can improve the top and bottom line.
Pivotal CRM for Financial Services offers comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, streamline processes across the firm, and improve responsiveness to client demands
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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18 syngenta uk
1. Pivotal CRM Plants Revenue Growth &
Customer Loyalty for Syngenta
Real customer intelligence from farmer and growers’ reward
programme realises a six times return on marketing investment
for leading crop protection and seed growing business.
Customer Details
Syngenta
www.syngenta.com
Sector
• Bio-science — crop protection and seed production
Profile
• Syngenta is one of the world’s leading providers of field crops, vegetables and flower seeds; seed
care products; herbicides, insecticides and fungicides for crop protection, and turf, garden, home
care and public health products. The majority of its products are sold to farmers and growers via
wholesale and retail specialists.
Challenges
• To maximise the return on marketing and sales investments by better understanding the un-bulked
product end-user, on micro, as well as macro level.
Solution
• Pivotal 5.9 from CDC Software, upgraded to Pivotal 6 in August 2011, which included full integration
with Microsoft Outlook and address book functionality with Blackberry. Full Blackberry software
integration expected to be completed by summer 2012.
CDC Software | The Customer-Driven Company™ CRM Case Study | 1
2. Customer Summary • Microsoft Outlook and Blackberry assimilation has
After evaluating a number of options, Syngenta increased efficiencies and streamlined customer
implemented Pivotal CRM, largely because of its management, profiling and communications
ability to streamline customer records and build a
• 360 view of promotion reactions against demand
complex database of end-user product usage.
vs. supply fluctuations visualises campaign
In 2010, after 12 years of total CRM support from effectiveness
CDC Software, the maker of Pivotal CRM, Syngenta
• Underpins all that ensures a happy, well supported
reviewed the market options and established that no
and increasingly loyal customer base
other commercial CRM solution could match the pin-
point customer intelligence generated by Pivotal CRM, Fully Supported Customer
nor had the feature flexibility Relationship Management
that enabled Syngenta to Syngenta is committed to supporting sustainable
Pivotal CRM is customise and add the agriculture through innovative research and
functionality it needed to
not just a contacts technology. It provides the crucial link between crop
meet its specific business success and failure for farmers and plant growers. It
database. It needs. is vital that Syngenta understands the needs of each
underpins all As a result, the option was customer, both the business and the environmental
factors that impact crop success.
our customer taken to upgrade to Pivotal
CRM 6, with its Microsoft End-user intelligence holds the key to Syngenta’s
interaction. Our Outlook and Blackberry success. The only way to get this is to understand,
go-to-market integration. The system firstly who the end customers are and then, establish
was set-up in parallel to their growing profiles and methods of plant husbandry
strategy could not Pivotal CRM 5.9 to ensure and crop protection. With this intelligence it is then
function without a smooth transition. possible to market effectively to them, targeting
Syngenta had seen a four- them with promotions or advice on how to combine
Pivotal. fold return on marketing products for better results, for example.
Simon Laidler and sales investment
CRM Lead, Syngenta This was a challenge in itself. Syngenta products
since using Pivotal CRM
as the lynch-pin to its are sold in bulk to wholesale and retail suppliers to
marketing programmes. It is also seeing significant the farming and plant growing markets and therefore
turnover increases from existing product lines, plus there was no direct sales relationship with the end-
the opportunity for new promotions and revenue user.
streams as the result of further refining customer
responsiveness by integrating with MS Outlook. Prior Engagement
Prior to Pivotal CRM, the Syngenta field sales teams
Benefits of Pivotal CRM to Syngenta used a disparate mix of pen and paper; spread sheet
and basic database customer records. There was
• Actual customer intelligence enabling highly
little process cohesion and records had to be shared
targeted promotions - realising a four times return
manually and updated individually, all time consuming
on campaign investment
processes and leaving very little scope for customer
• Analytical breakdown of purchasing profiles analytics.
and trend mapping has opened up revenue and
co-operative marketing opportunities with sales
channel
CDC Software | The Customer-Driven Company™ CRM Case Study | 2
3. What Changed? Once a year these farmers and growers are now
In 1999, this changed with the initial Pivotal asked to submit details of their product usage for that
installation. A significant upgrade in 2004 completely year. This qualifies them for a credit payment based
revolutionised the way that Syngenta interfaced with on variables including purchase volumes and product
its customers and there was an immediate parallel types, which can be exchanged for goods from a
increase in revenue versus increased customer catalogue of business related products, for example,
satisfaction. IT hardware, weather stations, or protective clothing.
Syngenta needed a CRM tool that could support Data Analysis
its end-to-end sale process; a platform that could Pivotal CRM not only issues the loyalty statements to
combine traditional customer contact tools with an customers, it is used to collate and analyse the entries,
extremely sophisticated, data-heavy customer rewards creating management reports for use by the marketing
programme, potentially holding the details of the UK’s and sales teams that provide a picture of trends
24,000 potential farmer and grower records, plus those including the impact that environmental changes are
of industry advisory and influencer groups. having on growing processes, future customer needs
The storage requirement, and that of the analytics, and the current provision against customer demand.
meant realistically only a bespoke CRM platform could “The information we get from farmers is gold dust.
support Syngenta’s business needs, but a bespoke Once we’ve engaged with a farmer we start to
solution was beyond its budget bounds. Pivotal CRM understand about his growing processes, the varieties
bridged both by combining the price point of an off- he grows and
the-shelf solution with the ability for the CRM team to his opinions on
easily customise fields to ensure absolute compatibility protection methods. Pivotal is the
with the businesses requirements, not only now, but
into the future.
Farmers have only way we
an emotional
“Pivotal CRM was the only CRM platform able to attachment to can confirm
manage such a complex customer database. No other their crops. Like who is actually
product had the flexibility in terms of existing features a child, they want
and customisation,” explained Simon Laidler, CRM to protect them, using our
lead at Syngenta. give them the best products in
food and the most
Customer Rewards effective medicines the field.
to ensure that they Simon Laidler
To fulfil the need for customer intelligence, to identify
areas for product development, improvement and thrive,” explained
to consistently provide the level of service needed Simon Laidler.
by its customers, Syngenta set-up its customer
From this data, highly targeted marketing campaigns
rewards programme, creating a feedback capture and
can be developed, with the correct messaging for the
management process tool.
audience, right down to simple word changes that
With the tool in place, Syngenta set about a major reflect customer differences such as breed of crop
marketing programme to identify who the users of grown, type of soil, preferred crop protection methods
its unbulked product were. Loaded with the 24,000 or region of country, for example.
farmer’ records, the marketing team used Pivotal CRM
to identify customer types, which in turn were sent Value Analysis
targeted mailings inviting them to register with the This intelligence also tiers customers in terms of
Syngenta customer loyalty programme. revenue value to Syngenta. Of the 24,000 customers
entered on its Pivotal database, just 2,500 of these
Very much a pioneer in customer information in return account for a massive 75% of potential income for
for a reward, Syngenta found itself party to bespoke Syngenta and its competitors, which include Bayer and
market intelligence that money could not buy. BASF.
CDC Software | The Customer-Driven Company™ CRM Case Study | 3
4. Talking the Talk Pivotal Points
With this combined knowledge, Syngenta can talk All marketing campaigns are now managed from
informatively to each customer; package promotions Pivotal CRM. New campaigns are distributed to the
that resonate, a seed plus crop protection deal sales teams via the platform; customer personalisation
perhaps or bulk purchase discounts; real deals that managed; response rates to promotions analysed and
speak value or opportunity to the customer, whilst supply versus demand monitored.
increasing revenues for Syngenta.
“We recognise the strategic business benefits of
gathering and understanding customer usage.
Positive Outlook
Using the data captured by Pivotal CRM, Syngenta
In August 2011, the Pivotal 6 upgrade brought
can adapt and change to ensure it is consistently
integration with MS Outlook. The result is a ‘link’
delivering the best sales and market support to its
button from the customer record straight to MS
direct and in-direct customers,” explained Simon
Outlook. The sales team can work from the customer
Laidler.
record or Outlook to create activities, for example,
emails, notes or tasks, as well as sales calls,
Expert Opinion
customer responses and literature fulfilment. The
Simon Laidler has worked at Syngenta for over 30
operational benefits have been immediate. Sales
years. Having worked in field sales before moving
cohesion with marketing programmes and response to
to a customer relationship management role, he fully
customer reaction has never been better.
understands the needs of farmers and growers, and
the difference that quality seeds and crop protection
Field Sales Team Reaps Benefits
products can have on the success or failure of a
The field sales team has probably benefited the most
harvest.
from the integration with MS Outlook. All 34 field
sales people now have access to exactly the same No two farmers will experience the same growing
information. Their territories are arranged equally, season. Therefore, no two farmers will have the
based on farm numbers and value but it is possible same requirements from Syngenta. To this end,
that more than one account manager will be looking Simon can’t stress the importance of communicating
after the same customer, if it is a multi-site farming or with customers on a one-to-one basis.
growing business, for example.
“Pivotal CRM provides us with the data we need to
Account administration has been simplified and the personalise our customer contact. It has not changed
one time necessary duplication of entries in multiple the way that we work; it has made us better and more
places removed. Records and entries can be linked efficient. Syngenta will always meet its customers
and hyper-linked for further simplification. The face-to-face. There is no replacement for human
margins for errors have all but been eliminated. interaction. In parallel with technical advancement in
farm procedures, Pivotal CRM rationalises processes,
Getting Smart with Blackberry germinates opportunities and ensures a far greater
The sales team is also benefiting from the initial yield,” continued Simon Laidler.
integration of Pivotal CRM with Blackberry. At present
it is restricted to customer contacts, but greater
assimilation is planned and in the next 12 months
account managers will be able to view customer
contact forms, add notes and communicate directly
with customers via their Blackberries.
According to one of the field sales managers; “Pivotal
CRM’s integration with Blackberry is a phenomenal
sales tool. I have the contact details of the entire UK
farming community in my Blackberry.”
CDC Software | The Customer-Driven Company™ CRM Case Study | 4