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©2003 Southwestern Publishing Company 1
Strategic Management and
Strategic Competitiveness
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 1
2
Strategy Implementation
Chapter 13
Strategic
Entrepreneurship
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 6
Corporate-
Level Strategy
Chapter 9
Cooperative
Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 8
International
Strategy
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
3
Important Definitions
Strategic Management Process
The full set of commitments, decisions,
and actions required for a firm to achieve
strategic competitiveness and earn
above-average returns
4
Important Definitions
Strategic Competitiveness
Achieved when a firm successfully formulates
and implements a value-creating strategy
Occurs when a firm develops a strategy that
competitors are not simultaneously
implementing
Provides benefits which current and potential
competitors are unable to duplicate
Above-Average Returns
5
Important Definitions
Risk
An investor’s uncertainty about the
economic gains or losses that will result
from a particular investment
Returns that are equal to those an investor
expects to earn from other investments with
a similar amount of risk
Average Returns
6
Fundamental nature of
competition is changing
Competitive Landscape
Hypercompetitive
environments
Dynamics of strategic
maneuvering among
global and innovative
combatants
Price-quality
positioning, new know-
how, first mover
Protect or invade
established product or
geographic markets
7
Fundamental nature of
competition is changing
Hypercompetitive
environments
Competitive Landscape
Emergence of
global economy
Goods, services, people,
skills, and ideas move
freely across geographic
borders.
Spread of economic
innovations around the
world.
Political and cultural
adjustments are
required.
8
Fundamental nature of
competition is changing
Hypercompetitive
environments
Competitive Landscape
Emergence of
global economy
Rapid technological
change
Increasing rate of
technological change and
diffusion
The information age
Increasing knowledge
intensity
9
Strategic Flexibility
A set of capabilities used to respond to
various demands and opportunities
existing in a dynamic and uncertain
competitive environment
It involves coping with uncertainty and the
accompanying risks
10
Strategic
Flexibility
Strategic
Flexibility
Strategic Flexibility
Strategic
flexibility
Strategic
reorientation
Capacity to
learn
Organizational
slack
11
1. Strategy dictated by the
external environments of
the firm (what
opportunities exist in
these environments?)
2. Firm develops internal
skills required by
external environment
(what can the firm do
about the opportunities?)
General
Environment
Global
Technological
1. External Environments
Industry
Environment
Competitor
Environment
I/O Model of Above-Average Returns
12
Four Assumptions of the I/O Model
1.The external environment is assumed to
possess pressures and constraints that
determine the strategies that would result
in above-average returns
2.Most firms competing within a particular
or within a certain segment of it are
assumed to control similar strategically
relevant resources and to pursue similar
strategies in light of those resources
13
Four Assumptions of the I/O Model
3.Resources used to implement strategies
are highly mobile across firms
4.Organizational decision makers are
assumed to be rational and committed to
acting in the firm’s best interests, as
shown by their profit-maximizing
behaviors
14
Industrial Organization
Model
I/O Model of Above-Average Returns
1. Study the external
environment, especially the
industry environment
• economies of scale
• barriers to market entry
• diversification
• product differentiation
• degree of concentration of
firms in the industry
The External Environment
15
I/O Model of Above-Average Returns
2. Locate an attractive industry
with a high potential for
above-average returns
Attractive industry: one whose
structural characteristics
suggest above-average returns
Industrial Organization
Model
The External Environment
An Attractive Industry
16
I/O Model of Above-Average Returns
3. Identify the strategy called
for by the attractive industry
to earn above-average returns
Strategy formulation: selection
of a strategy linked with
above-average returns in a
particular industry
Industrial Organization
Model
The External Environment
An Attractive Industry
Strategy Formulation
17
I/O Model of Above-Average Returns
4. Develop or acquire assets and
skills needed to implement
the strategy
Assets and skills: those assets
and skills required to
implement a chosen strategy
Industrial Organization
Model
The External Environment
An Attractive Industry
Strategy Formulation
Assets and Skills
18
I/O Model of Above-Average Returns
5. Use the firm’s strengths (its
developed or acquired assets
and skills) to implement the
strategy
Strategy implementation: select
strategic actions linked with
effective implementation of the
chosen strategy
Industrial Organization
Model
The External Environment
An Attractive Industry
Strategy Formulation
Assets and Skills
Strategy Implementation
19
I/O Model of Above-Average Returns
Industrial Organization
Model
The External Environment
An Attractive Industry
Strategy Formulation
Assets and Skills
Strategy Implementation
Superior Returns
Superior returns: earning
of above-average returns
20
1. Strategy dictated by
unique resources and
capabilities of the firm
(what can the firm do
best?)
2. Find an environment in
which to exploit these
assets (where are the best
opportunities?)
Resource-based Model of Above
Average Returns
1. Firm’s Resources
21
1. Identify the firm’s resources--
strengths and weaknesses
compared with competitors
Resources: inputs into a firm’s
production process
Resource-based Model of Above Average
Returns
Resource-based
Model
Resources
22
2. Determine the firm’s
capabilities--what it can do
better than its competitors
Capability: capacity of an
integrated set of resources to
integratively perform a task or
activity
Resource-based Model of Above Average
Returns
Resource-based
Model
Resources
Capability
23
Four Attributes of Resources and
Capabilities (Competitive Advantage)
the firm is organized appropriately to
obtain the full benefits of the resources in
order to realize a competitive advantage
Valuable allow the firm to exploit opportunities or
neutralize threats in its external
environment
Rare possessed by few, if any, current and
potential competitors
Costly to imitate when other firms cannot obtain them or
must obtain them at a much higher cost
Nonsubstitutable
Resources
and
Capabilities
24
Core Competencies
Resources and capabilities that meet
these four criteria become a source of:
Valuable
Rare
Costly to imitate
Nonsubstitutable
Core Competencies
Resources
and
Capabilities
25
Core Competencies are the basis for a
firm’s
Competitive
advantage
Strategic
competitiveness
Ability to earn
above-average
returns
Core Competencies
26
3. Determine the potential of the
firm’s resources and
capabilities in terms of a
competitive advantage
Competitive advantage: ability
of a firm to outperform its
rivals
Resource-based Model of Above Average
Returns
Resource-based
Model
Resources
Capability
Competitive Advantage
27
4. Locate an attractive industry
An attractive industry: an
industry with opportunities that
can be exploited by the firm’s
resources and capabilities
Resource-based Model of Above Average
Returns
Resource-based
Model
Resources
Capability
Competitive Advantage
An Attractive Industry
28
5. Select a strategy that best
allows the firm to utilize its
resources and capabilities
relative to opportunities in
the external environment
Strategy formulation and
implementation: strategic
actions taken to earn above
average returns
Resource-based Model of Above Average
Returns
Resource-based
Model
Resources
Capability
Competitive Advantage
An Attractive Industry
Strategy Form/Impl
29
Resource-based Model of Above Average
Returns
Resource-based
Model
Resources
Capability
Competitive Advantage
An Attractive Industry
Strategy Form/Impl
Superior Returns
Superior returns: earning
of above-average returns
30
Strategic Intent & Mission
 Strategic Intent
 Winning competitive battles through deciding
how to leverage internal resources,
capabilities, and core competencies
 Strategic Mission
 An application of strategic intent in terms of
products to be offered and markets to be
served
31
Groups who are affected by a
firm’s performance and who
have claims on its wealth
The firm must maintain
performance at an adequate
level in order to retain the
participation of key
stakeholders
The Firm and Its Stakeholders
Stakeholders
32
Capital Market Stakeholders
The Firm and Its Stakeholders
Shareholders
Major suppliers of capital
•Banks
•Private lenders
•Venture capitalists
Stakeholders
33
Capital Market Stakeholders
Product Market Stakeholders
The Firm and Its Stakeholders
Primary customers
Suppliers
Host communities
Unions
Stakeholders
34
Capital Market Stakeholders
Product Market Stakeholders
Organizational Stakeholders
The Firm and Its Stakeholders
Employees
Managers
Nonmanagers
Stakeholders
35
Stakeholder Involvement
Two issues affect the
extent of stakeholder
involvement in the firm
How do you divide the
returns to keep
stakeholders involved?
1
Capital
Market
Product
Market
Organizational
36
Stakeholder Involvement
Two issues affect the
extent of stakeholder
involvement in the firm
How do you increase the
returns so everyone has
more to share?
2
Capital
Market
Product
Market
Organizational
©2003 Southwestern Publishing Company 37
The External Environment: Opportunities,
Threats, and Industry Competition, and
Competitor Analysis
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 2
38
Strategy Implementation
Chapter 13
Strategic
Entrepreneurship
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Chapter 6
Corporate-
Level Strategy
Chapter 9
Cooperative
Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 8
International
Strategy
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
39
General
Environment
Sociocultural
Technological
The External Environment
Industry
Environment
Threat of new entrants
Power of suppliers
Power of buyers
Product substitutes
Intensity of rivalry
Competitor
Environment
40
External Environmental Analysis
A continuous process which includes
 Scanning: Identifying early signals of environmental
changes and trends
 Monitoring: Detecting meaning through ongoing
observations of environmental changes and trends
 Forecasting: Developing projections of anticipated
outcomes based on monitored changes and trends
 Assessing: Determining the timing and importance
of environmental changes and trends for firms’
strategies and their management
41
External Environmental Analysis
Strategic Intent
Strategic Mission
The External
Environment
Analysis of general environment
Analysis of industry environment
Analysis of competitor environment
The External
Environment
42
General Environment
 Sociocultural segment
 Women in the workplace
 Workforce diversity
 Attitudes about quality of worklife
 Concerns about environment
 Shifts in work and career preferences
 Shifts in product and service preferences
43
 Economic segment
General Environment
 Inflation rates
 Interest rates
 Trade deficits or surpluses
 Budget deficits or surpluses
 Personal savings rate
 Business savings rates
 Gross domestic product
44
General Environment
 Political/Legal Segment
 Antitrust laws
 Taxation laws
 Deregulation philosophies
 Labor training laws
 Educational philosophies and policies
45
General Environment
 Technological Segment
 Product innovations
 Applications of knowledge
 Focus of private and government-supported
R&D expenditures
 New communication technologies
46
General Environment
 Global Segment
 Important political events
 Critical global markets
 Newly industrialize countries
 Different cultural and institutional attributes
47
General Environment
 Demographic Segment
 Population size
 Age structure
 Geographic
distribution
 Ethnic mix
 Income distribution
48
Industry Environment
 A set of factors that directly influences
a company and its competitive actions
and responses.
 Interaction among these factors
determine an industry’s profit potential.
 Threat of new entrants
 Power of suppliers
 Power of buyers
 Product substitutes
 Intensity of rivalry
49
Five Forces Model of Competition
 Identify current and potential competitors
and determine which firms serve them.
 Conduct competitive analysis.
 Recognize that suppliers and buyers can
become competitors.
 Recognize that producers of potential
substitutes may become competitors.
50
Bargaining Power of
Buyers
Five Forces Model of Competition
Five Forces of
Competition
51
Threat of New Entrants
 Barriers to entry
 Economies of scale
 Product differentiation
 Capital requirements
 Switching costs
 Access to distribution channels
 Cost disadvantages independent of scale
 Government policy
 Expected retaliation
52
Bargaining Power of Suppliers
 A supplier group is powerful when:
 it is dominated by a few large companies
 satisfactory substitute products are not available
to industry firms
 industry firms are not a significant customer for
the supplier group
 suppliers’ goods are critical to buyers’
marketplace success
 effectiveness of suppliers’ products has created
high switching costs
 suppliers are a credible threat to integrate
forward into the buyers’ industry
53
Bargaining Power of Buyers
 Buyers (customers) are powerful
when:
 they purchase a large portion of an industry’s
total output
 the sales of the product being purchased
account for a significant portion of the seller’s
annual revenues
 they could easily switch to another product
 the industry’s products are undifferentiated or
standardized, and buyers pose a credible threat
if they were to integrate backward into the
seller’s industry
54
Threat of Substitute Products
 Product substitutes are strong threat
when:
 customers face few switching costs
 substitute product’s price is lower
 substitute product’s quality and performance
capabilities are equal to or greater than those of
the competing product
55
Intensity of Rivalry
 Intensity of rivalry is stronger when
competitors:
 are numerous or equally balanced
 experience slow industry growth
 have high fixed costs or high storage costs
 lack differentiation or low switching costs
 experience high strategic stakes
 have high exit barriers
56
High Exit Barriers
 Common exit barriers include:
 specialized assets (assets with values linked to
a particular business or location)
 fixed costs of exit such as labor agreements
 strategic interrelationships (relationships of
mutual dependence between one business and
other parts of a company’s operation, such as
shared facilities and access to financial markets)
 emotional barriers (career concerns, loyalty to
employees, etc.)
 government and social restrictions
57
Strategic Groups
Strategic group: a group of firms in an
industry following the same or similar
strategy along the same strategic
dimensions.
The strategy followed by a strategic
group differs from strategies being
implemented by other companies in
the industry.
58
Competitor Environment
Competitor intelligence is the ethical
gathering of needed information and
data about competitors’ objectives,
strategies, assumptions, and capabilities
 what drives the competitor as shown by its future
objectives
 what the competitor is doing and can do as
revealed by its current strategy
 What the competitor believes about itself and the
industry, as shown by its assumptions
 What the the competitor may be able to do, as
shown by its capabilities
59
Competitor Analysis
Future Objectives:
Future objectives
 How do our goals compare
with our competitors’
goals?
 Where will the emphasis
be placed in the future?
 What is the attitude toward
risk?
60
Competitor Analysis
Current strategy
Current Strategy:
Future objectives
 How are we currently
competing?
 Does this strategy support
changes in the competitive
structure?
61
Competitor Analysis
Assumptions
Current strategy
Future objectives Assumptions:
 Do we assume the future
will be volatile?
 Are we operating under a
status quo?
 What assumptions do our
competitors hold about
the industry and
themselves?
62
Competitor Analysis
Capabilities
Assumptions
Current strategy
Future objectives Capabilities:
 What are our strengths
and weaknesses?
 How do we rate compared
to our competitors?
63
Competitor Analysis
Capabilities
Assumptions
Current strategy
Future objectives Response
Response:
 What will our competitors
do in the future?
 Where do we hold an
advantage over our
competitors?
 How will this change our
relationship with our
competitors?
©2003 Southwestern Publishing Company 64
The Internal Environment:
Resources, Capabilities and
Core Competence
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 3
65
Strategy Implementation
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 13
Strategic
Entrepreneurship
Chapter 6
Corporate-
Level Strategy
Chapter 9
Cooperative
Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 8
International
Strategy
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
66
Sustainability of a Competitive
Advantage
 Sustainability of a competitive advantage
is a function of:
– the rate of core-competence obsolescence due
to environmental changes
– the availability of substitutes for the core
competence
– the imitability of the core competence
67
External and Internal Analyses
General
Environment
Sociocultural
Technological
Industry
Environment
Competitor
Environment
By studying the external
environment, firms identify
what they might choose to do
Opportunities and threats
68
External and Internal Analyses
By studying the internal
environment, firms identify
what they can do
Unique resources,
capabilities, and core
competencies
(sustainable competitive
advantage)
External and Internal Analyses
69
Challenge of Internal Analysis
 How do we effectively manage current core
competencies while simultaneously
developing new ones?
 How do we assemble bundles of resources,
capabilities and core competencies to
create value for customers?
 How do we learn to change rapidly?
70
Three Conditions Affecting Managerial
Decisions About Resources, Capabilities,
and Core Competencies
 Uncertainty regarding characteristics of the
general and the industry environments,
competitors’ actions, and customers’ preferences
 Complexity regarding the interrelated causes
shaping a firm’s environments and perceptions of
the environments
 Intraorganizational Conflicts among
people making managerial decisions and those
affected by them
71
Components of
Internal Analysis
Discovering Core
Competencies
Resources
• Tangible
• Intangible
Capabilities
Core
Competencies
Competitive
Advantage
Strategic
Competitiveness
Four Criteria
of Sustainable
Advantages
• Valuable
• Rare
• Costly to Imitate
• Nonsubstitutable
Value
Chain
Analysis
• Outsource
72
Discovering Core
Competencies
Resources
• Tangible
• Intangible
Resources are what a firm has
to work with--its assets--
including its people and the
value of its brand name
Resources represent inputs into
a firm’s production process...
such as capital equipment, skills
of employees, brand names,
finances and talented managers
73
Discovering Core
Competencies
Resources
• Tangible
• Intangible
Tangible Resources
• Financial
• Physical
• Human resources
• Organizational
Intangible Resources
• Technological
• Innovation
• Reputation
74
Discovering Core
Competencies
Capabilities
Capabilities become important when they are combined
in unique combinations which create core competencies
which have strategic value and can lead to competitive
advantage
75
Discovering Core
Competencies
Capabilities
Capabilities are what a firm does, and represent the firm’s
capacity or ability to integrate individual firm resources to
achieve a desired objective
76
Discovering Core
Competencies
Core
Competencies
Core competencies are resources and capabilities that serve
as a source of competitive advantage over rivals
Core competencies distinguish a company competitively
and make it distinctive
McKinsey and Co. recommends using three to four
competencies when framing strategic actions
77
Four Criteria
of Sustainable
Advantages
• Valuable
• Rare
• Costly to Imitate
• Nonsubstitutable
Discovering Core
Competencies
Valuable: Capabilities that help a firm neutralize threats or
exploit opportunities
78
Four Criteria
of Sustainable
Advantages
• Valuable
• Rare
• Costly to Imitate
• Nonsubstitutable
Discovering Core
Competencies
Rare: Capabilities that are not possessed by many others
79
Four Criteria
of Sustainable
Advantages
• Valuable
• Rare
• Costly to Imitate
• Nonsubstitutable
Discovering Core
Competencies
Costly to imitate: capabilities that other firms cannot
develop easily, usually due to
• Unique historical conditions
• Causal ambiguity
• Social complexity
80
Four Criteria
of Sustainable
Advantages
• Valuable
• Rare
• Costly to Imitate
• Nonsubstitutable
Discovering Core
Competencies
Nonsubstitutable: capabilities that do not have strategic
equivalents
• Invisible to competitors
• Firm specific knowledge
• Trust-based working relationships between managers
and nonmanagerial personnel
81
Core Competence as a Strategic
Capability
Resources
• Inputs to a firm’s
production process
Capability
• A nonstrategic
team or resource
Core Competence
• A strategic
capability
The source of
Does it satisfy the
criteria of sustainable
competitive
advantage?
Yes
No
Capability
• An integration of a
team of resources
82
Performance Implications
Competitive
Consequences
Performance
Implications
No No No No
Competitive
Disadvantage
Below Average
Returns
Yes No No
Yes/
No
Competitive
Parity Average Returns
Yes Yes No
Yes/
No
Temporary Com-
petitive Advantage
Above Average to
Average Returns
Yes Yes Yes Yes
Sustainable Com-
petitive Advantage
Above Average
Returns
83
Service
Marketing & Sales
Outbound Logistics
Operations
Inbound Logistics
Firm
Infrastructure
Human
Resource
Mgmt.
Technological
Development
Procurement
Primary Activities
Support
Activities
The Basic
Value Chain
84
Primary Activities
Support
Activities
Outsourcing
Outsourcing is the
purchase of some or
all of a value-
creating activity
from an external
supplier
Usually this is
because the specialty
supplier can provide
these functions more
efficiently
Service
Marketing & Sales
Outbound Logistics
Operations
Inbound Logistics
Firm
Infrastructure
Human
Resource
Mgmt.
Technological
Development
Procurement
85
Strategic Rationales for Outsourcing
 Improve Business Focus
– lets company focus on broader business
issues by having outside experts handle
various operational details
 Provide Access to World-Class
Capabilities
– the specialized resources of outsourcing
providers makes world-class capabilities
available to firms in a wide range of
applications
86
Strategic Rationales for Outsourcing
 Accelerate Business Re-Engineering
Benefits
– achieves re-engineering benefits more quickly
by having outsiders--who have already
achieved world-class standards--take over
process
 Share Risks
– reduces investment requirements and makes
firm more flexible, dynamic and better able to
adapt to changing opportunities
87
Strategic Rationales for Outsourcing
 Free Resources for Other Purposes
– permits firm to redirect efforts from non-core
activities toward those that serve customers
more effectively
88
Outsourcing Issues
 Greatest Value
– outsource only to firms possessing a core
competence in terms of performing the primary
or support activity being outsourced
 Evaluating Resources and Capabilities
– don’t outsource activities in which the firm itself
can create and capture value
 Environmental Threats and Ongoing Tasks
– do not outsource primary and support activities
that are used to neutralize environmental
threats or complete necessary ongoing
organizational tasks
89
Outsourcing Issues
 Nonstrategic Team of Resources
– do not outsource capabilities that are critical to
their success, even though the capabilities are
not actual sources of competitive advantage
 Firm’s Knowledge Base
– do not outsource activities that stimulate the
development of new capabilities and
competencies
90
Core Competencies: Cautions
and Reminders
 Never take for granted that core
competencies will continue to provide a
source of competitive advantage
 All core competencies have the potential
to become core rigidities
 Core rigidities are former core
competencies that now generate inertia
and stifle innovation
©2003 Southwestern Publishing Company 91
Business-Level Strategy
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 4
92
Strategy Implementation
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Chapter 4
Business-Level
Strategy
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 13
Strategic
Entrepreneurship
93
Business-Level Strategy
Business-level strategy: an integrated and
coordinated set of commitments and actions
the firm uses to gain a competitive
advantage by exploiting core competencies
in specific product markets
94
Core Competencies and Strategy
The resources and capabilities that have
been determined to be a source of
competitive advantage for a firm over its
rivals
An integrated and coordinated set of
actions taken to exploit core competencies
and gain a competitive advantage
Actions taken to provide value to customers
and gain a competitive advantage by
exploiting core competencies in specific,
individual product markets
Business-level
strategy
Strategy
Core
competencies
95
Key Issues of Business-Level
Strategy
 What good or service to offer customers
 How to manufacture or create the good or
service
 How to distribute the good or service in
the marketplace
96
The Central Role of Customers
In selecting a business-level
strategy, the firm determines
1. who it will serve
2. what needs those target customers
have that it will satisfy
3. how those needs will be satisfied
97
Managing Relationships With
Customers
 Customer relationships are strengthened
by offering them superior value
– help customers to develop a new competitive
advantage
– enhance the value of existing competitive
advantages
98
Managing Relationships With
Customers
 Establish a competitive advantage along
these dimensions:
Reach
– the firm’s access and connection to customers
Richness
– the depth and detail of the two-way flow of
information between the firm and customers
Affiliation
– facilitating useful interactions with customers
99
Customers
Market Segmentation
Consumer
Markets
Industrial
Markets
100
Market Segmentation: Consumer Markets
Demographic factors
Consumer
Markets
Socioeconomic factors
Geographic factors
Psychological factors
Consumption patterns
Perceptual factors
Dem.
Soc.
Geo.
Psy.
Con.
Per.
101
Market Segmentation: Industrial Markets
Industrial
Markets
End-use segments
Product segments
Geographic segments
Common buying factor
segments
Customer size segments
End
Pro.
Geo.
Buy.
Size
102
Types of Business-Level Strategies
 Business-level strategies are intended to
create differences between the firm’s
position relative to those of its rivals
 To position itself, the firm must decide
whether it intends to perform activities
differently or to perform different activities
as compared to its rivals
103
Five Generic Strategies
Competitive Advantage
Competitive
Scope
Cost Uniqueness
Broad
target
Narrow
target
Cost
Leadership
Differentiation
Focused Cost
Leadership
Focused
Differentiation
Integrated Cost
Leadership/
Differentiation
104
Cost Leadership Strategy
An integrated set of actions designed to
produce or deliver goods or services at the
lowest cost, relative to competitors with
features that are acceptable to customers
– relatively standardized products
– features acceptable to many customers
– lowest competitive price
105
Cost Leadership Strategy
Cost saving actions required by this strategy:
– building efficient scale facilities
– tightly controlling production costs and
overhead
– minimizing costs of sales, R&D and service
– building efficient manufacturing facilities
– monitoring costs of activities provided by
outsiders
– simplifying production processes
106
How to Obtain a Cost Advantage
Cost Drivers Value Chain
Determine and
control
Reconfigure, if
needed
• Alter production process
• Change in automation
• New distribution channel
• Direct sales in place of
indirect sales
• New advertising media
• New raw material
• Backward integration
• Forward integration
• Change location
relative to suppliers or
buyers
107
 Product features
 Performance
 Mix & variety of
products
 Service levels
 Small vs. large buyers
 Process technology
 Wage levels
 Product features
 Hiring, training,
motivation
Factors That Drive Costs
 Economies of scale
 Asset utilization
 Capacity utilization
pattern
• Seasonal, cyclical
 Interrelationships
 Order processing
and distribution
 Value chain linkages
• Advertising & sales
• Logistics &
operations
108
Questions Leading to Lower Costs
1. How can an activity be performed
differently or even eliminated?
2. How can a group of linked value activities
be regrouped or reordered?
3. How might coalitions with other firms
lower or eliminate costs?
109
Cost Leadership Strategy and the
Five Forces of Competition
Rivalry Among Competing
Firms
Can use cost leadership
strategy to advantage since:
 competitors avoid price
wars with cost leaders,
creating higher profits for
the entire industry
Bargaining Power
of Suppliers
Five Forces of
Competition
110
Cost Leadership Strategy and the
Five Forces of Competition
Bargaining Power of
Buyers
Can mitigate buyers’ power by:
 driving prices far below
competitors, causing them
to exit and shifting power
with buyers back to the
firm
Bargaining Power
of Suppliers
Five Forces of
Competition
111
Cost Leadership Strategy and the
Five Forces of Competition
Bargaining Power of
Suppliers
Can mitigate suppliers’ power
by:
 being able to absorb cost
increases due to low cost
position
 being able to make very large
purchases, reducing chance
of supplier using power
Bargaining Power
of Suppliers
Five Forces of
Competition
112
Cost Leadership Strategy and the
Five Forces of Competition
Bargaining Power
of Suppliers
Five Forces of
Competition
Threat of New Entrants
Can frighten off new entrants
due to:
 their need to enter on a large
scale in order to be cost
competitive
 the time it takes to move
down the learning curve
113
Cost Leadership Strategy and the
Five Forces of Competition
Threat of Substitute
Products
Cost leader is well positioned
to:
 make investments to be
first to create substitutes
 buy patents developed by
potential substitutes
 lower prices in order to
maintain value position
Bargaining Power
of Suppliers
Five Forces of
Competition
114
Major Risks of Cost Leadership
Strategy
 Dramatic technological change could take
away your cost advantage
 Competitors may learn how to imitate
value chain
 Focus on efficiency could cause cost
leader to overlook changes in customer
preferences
115
Differentiation Strategy
An integrated set of actions designed by a
firm to produce or deliver goods or services
(at an acceptable cost) that customers
perceive as being different in ways that are
important to them
– price for product can exceed what the firm’s
target customers are willing to pay
– nonstandardized products
– customers value differentiated features more
than they value low cost
116
Differentiation Strategy
 Value provided by unique features and
value characteristics
 Command premium price
 High customer service
 Superior quality
 Prestige or exclusivity
 Rapid innovation
117
Differentiation Strategy
Differentiation actions required by this
strategy:
– developing new systems and processes
– shaping perceptions through
advertising
– quality focus
– capability in R&D
– maximize human resource contributions
through low turnover and high
motivation
118
How to Obtain a Differentiation
Advantage
Cost Drivers Value Chain
Control if
needed
Reconfigure to
maximize
customer perceptions of uniqueness
customer reluctance to switch to non-unique product
• Raise performance of product or service
• Lower buyers’ costs
• Create sustainability through:
119
Factors That Drive Differentiation
 Unique product features
 Unique product performance
 Exceptional services
 New technologies
 Quality of inputs
 Exceptional skill or experience
 Detailed information
120
Differentiation Strategy and the
Five Forces of Competition
Rivalry Among Competing
Firms
Can defend against
competition because:
 brand loyalty to
differentiated product
offsets price competition
Bargaining Power
of Suppliers
Five Forces of
Competition
121
Differentiation Strategy and the
Five Forces of Competition
Bargaining Power of Buyers
Can mitigate buyer power
because:
 well differentiated products
reduce customer sensitivity
to price increases
Bargaining Power
of Suppliers
Five Forces of
Competition
122
Differentiation Strategy and the
Five Forces of Competition
Bargaining Power of
Suppliers
Can mitigate suppliers’ power
by:
 absorbing price increases
due to higher margins
 passing along higher
supplier prices because
buyers are loyal to
differentiated brand
Bargaining Power
of Suppliers
Five Forces of
Competition
123
Differentiation Strategy and the
Five Forces of Competition
Threat of New Entrants
Can defend against new
entrants because:
 new products must surpass
proven products or,
 new products must be at
least equal to performance
of proven products, but
offered at lower prices
Bargaining Power
of Suppliers
Five Forces of
Competition
124
Differentiation Strategy and the
Five Forces of Competition
Threat of Substitute
Products
Well positioned relative to
substitutes because:
 brand loyalty to a
differentiated product tends
to reduce customers’ testing
of new products or
switching brands
Bargaining Power
of Suppliers
Five Forces of
Competition
125
Major Risks of Differentiation
Strategy
 Customers may decide that the price
differential between the differentiated
product and the cost leader’s product is
too large
 Means of differentiation may cease to
provide value for which customers are
willing to pay
126
Major Risks of Differentiation
Strategy
 Experience may narrow customer’s
perceptions of the value of differentiated
features of the firm’s products
 Makers of counterfeit goods may attempt
to replicate differentiated features of the
firm’s products
127
Focused Business-Level Strategies
A focus strategy must exploit a narrow
target’s differences from the balance of
the industry by:
– isolating a particular buyer group
– isolating a unique segment of a product
line
– concentrating on a particular
geographic market
– finding their “niche”
128
Factors That May Drive Focused
Strategies
 Large firms may overlook small niches
 Firm may lack resources to compete in the
broader market
 May be able to serve a narrow market
segment more effectively than can larger
industry-wide competitors
 Focus may allow the firm to direct
resources to certain value chain activities
to build competitive advantage
129
Major Risks of Focused Strategies
 Firm may be “outfocused” by competitors
 Large competitor may set its sights on
your niche market
 Preferences of niche market may change
to match those of broad market
130
Advantages of Integrated Strategy
A firm that successfully uses an
integrated cost leadership/differentiation
strategy should be in a better position to:
– adapt quickly to environmental changes
– learn new skills and technologies more
quickly
– effectively leverage its core
competencies while competing against
its rivals
131
Benefits of Integrated Strategy
 Successful firms using this strategy have
above-average returns
 Firm offers two types of values to
customers
– some differentiated features (but less
than a true differentiated firm)
– relatively low cost (but now as low as
the cost leader’s price)
132
Major Risks of Integrated Strategy
 An integrated cost/differentiation business
level strategy often involves compromises
(neither the lowest cost nor the most
differentiated firm)
 The firm may become “stuck in the
middle” lacking the strong commitment
and expertise that accompanies firms
following either a cost leadership or a
differentiated strategy
©2003 Southwestern Publishing Company 133
Competitive Rivalry and
Competitive Dynamics
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 5
134
Strategy Implementation
Chapter 13
Strategic
Entrepreneurship
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 4
Business-Level
Strategy
135
Definitions
 Competitors
– firms operating in the same market, offering
similar products and targeting similar
customers
 Competitive rivalry
– the ongoing set of competitive actions and
responses occurring between competitors
– competitive rivalry influences an individual
firm’s ability to gain and sustain competitive
advantages
136
Definitions
 Competitive behavior
– the set of competitive actions and competitive
responses the firm takes to build or defend its
competitive advantages and to improve its
market position
 Competitive dynamics
– the total set of actions and responses taken by
all firms competing within a market
137
From Competitors to
Competitive Dynamics
Competitors
• Through competitive
behavior
• Competitive actions
• Competitive responses
• To gain an advantageous
market position
Competitive Dynamics
• Competitive actions and responses taken by all
firms competing in a market
Competitive
rivalry
Engage in
What results?
What results?
Why?
How?
138
Effect of Competitive Rivalry on
a Firm’s Strategies
 Success of a strategy is determined by:
– the firm’s initial competitive actions
– how well it anticipates competitors’ responses
to them
– how well the firm anticipates and responds to
its competitors’ initial actions
 Competitive rivalry
– affects all types of strategies
– most dominant influence is on the firm’s
business-level strategy or strategies.
139
A Model of Competitive
Rivalry
Competitive Analysis
• Market commonality
• Resource similarity
Drivers of Competitive
Behavior
• Awareness
• Motivation
• Ability
Interim Rivalry
• Likelihood of Attack
• First mover incentives
• Organizational size
• Quality
• Likelihood of Response
• Type of competitive action
• Reputation
• Market dependence
Outcomes
• Market position
• Financial performance
feedback
140
Competitive Rivalry
 Firms are mutually interdependent
– one firm’s competitive actions have noticeable
effects on competitors
– one firm’s competitive actions elicit
competitive responses from competitors
– competitors feel each other’s actions and
responses
 Marketplace success is a function of both
individual strategies and the
consequences of their use
141
Competitor Analysis
 Competitor analysis
– a technique firms use to understand their
competitive environment. Along with the
general and industry environments, the
competitive environment comprises the firm’s
external environment
– a technique used to help the firm understand
its competitors
– the first step to being able to predict
competitors’ behavior in the form of its
competitive actions and responses
142
Market Commonality
 Market Commonality is concerned with
– the number of markets with which a firm and a
competitor are jointly involved
– the degree of importance of the individual
markets to each competitor
 Most industries’ markets are somewhat
related in terms of
– technologies
– core competencies
 Multimarket competition
– Firms competing in several markets
143
Resource Similarity
 Resource similarity
– the extent to which the firm’s tangible and
intangible resources are comparable to a
competitor’s in terms of both type and amount
 Firms with similar types and amounts of
resources are likely to
– have similar strengths and weaknesses
– use similar strategies
 Assessing resource similarity can be
difficult if critical resources are intangible
rather than tangible
144
A Framework of Competitor
Analysis
Market
Commonality
High
Low
Low High
Resource
Similarity
The shaded area represents
degree of market commonality
between two firms
Resource endowment B
Resource endowment A
KEY
I
II
III IV
145
Drivers of Competitive Actions
and Responses:
 Awareness is the extent to which
competitors recognize the degree of
their mutual interdependence
– mutual interdependence results
from
• market commonality
• resource similarity
Awareness
Awareness
Drivers of competitive behavior
146
Motivation
Drivers of Competitive Actions
and Responses:
 Motivation concerns the firm’s
incentive
– to take action
– or to respond to a competitor’s
attack
– and relates to perceived gains and
losses
Awareness
Drivers of competitive behavior
Motivation
147
Ability
Drivers of Competitive Actions
and Responses:
 Ability relates
– to each firm’s resources
– the flexibility these resources
provide
 Without available resources the firm
lacks the ability
– to attack a competitor
– to respond to the competitor’s
actions
Awareness
Drivers of competitive behavior
Motivation
Ability
148
Drivers of Competitive Actions
and Responses:
 A firm is more likely to attack the
rival with whom it has low market
commonality than the one with whom
it competes in multiple markets
 Because of the high stakes of
competition under the condition of
market commonality, there is a high
probability that the attacked firm will
respond to its competitor’s action in
an effort to protect its position in one
or more markets
Market
commonality
Drivers of competitive behavior influenced by
Market Commonality
149
Resource
similarity
Drivers of Competitive Actions
and Responses:
 The greater the resource imbalance
between the acting firm and
competitors or potential responders,
the greater will be the delay in
response by the firm with a resource
disadvantage
 When facing competitors with greater
resources or more attractive market
positions, firms should eventually
respond, no matter how challenging
the response
Drivers of competitive behavior influenced by
Market
commonality
Resource Similarity
150
Competitive Rivalry
 Competitive action
– a strategic or tactical action the firm takes to
build or defend its competitive advantages or
improve its market position
 Competitive response
– a strategic or tactical action the firm takes to
counter the effects of a competitor’s
competitive action
151
Strategic and Tactical Actions
 Strategic action or a strategic response
– a market-based move that involves a
significant commitment of organizational
resources and is difficult to implement and
reverse
 Tactical action or a tactical response
– market-based move that is taken to fine-tune a
strategy; it involves fewer resources and is
relatively easy to implement and reverse
152
Factors Affecting Likelihood of
Attack:
 First movers allocate funds for
– product innovation and
development
– aggressive advertising
– advanced research and
development
 First movers can gain
– the loyalty of customers who may
become committed to the firm’s
goods or services
– market share that can be difficult
for competitors to take during
future competitive rivalry
First mover
incentives
First Mover Incentives
153
Size
Factors Affecting Likelihood of
Attack:
 Small firms are more likely
– to launch competitive actions
– to be quicker in doing so
 Small firms are perceived as
– nimble and flexible competitors
– relying on speed and surprise to
defend their competitive
advantages or develop new ones
while engaged in competitive
rivalry
 Small firms have the flexibility needed
to launch a greater variety of
competitive actions
First mover
incentives
Size
154
Factors Affecting Likelihood of
Attack:
 Large firms are likely to initiate more
competitive actions as well as
strategic actions during a given time
period
 Large organizations commonly have
the slack resources required to
launch a larger number of total
competitive actions
First mover
incentives
Size
Size
“Think and act big and we’ll get smaller. Think and
act small and we’ll get bigger.”
- Herb Kelleher,
Former CEO, Southwest Airlines
155
Quality
Factors Affecting Likelihood of
Attack:
 Quality exists when the firm’s goods
or services meet or exceed
customers’ expectations
First mover
incentives
Size
Quality
 Product quality dimensions include
– Performance
– Features
– Flexibility
– Durability
– Conformance
– Serviceability
– Aesthetics
– Perceived quality
156
Quality
Factors Affecting Likelihood of
Attack:
 Quality exists when the firm’s goods
or services meet or exceed
customers’ expectations
First mover
incentives
Size
Quality
 Service quality dimensions include
– Timeliness
– Courtesy
– Consistency
– Convenience
– Completeness
– Accuracy
157
Factors Affecting Likelihood of
Response
 Firms study three factors to predict how a
competitor is likely to respond to
competitive actions
– type of competitive action
– reputation
– market dependence
158
Factors Affecting Likelihood of
Response:
 Strategic actions receive strategic
responses
 Tactical responses are taken to
counter the effects of tactical actions
 Strategic actions elicit fewer total
competitive responses
 A competitor likely will respond
quickly to a tactical action
 The time needed to implement and
assess a strategic action delays
competitors’ responses
Type of
competitive
action
Type of Competitive Action
159
Reputation
Factors Affecting Likelihood of
Response:
 An actor is the firm taking an action
or response
 Reputation is the positive or negative
attribute ascribed by one rival to
another based on past competitive
behavior
 The firm studies responses that a
competitor has taken previously when
attacked to predict likely responses
Type of
competitive
action
Reputation
160
Market
dependence
Factors Affecting Likelihood of
Response:
 Market dependence is
– the extent to which a firm’s
revenues or profits are derived
from a particular market
 In general, firms can predict that
competitors with high market
dependence are likely to respond
strongly to attacks threatening their
market position
Type of
competitive
action
Reputation
Market Dependence
161
Competition
 Competitive Dynamics
– competitive dynamics concerns the ongoing
actions and responses taking place among all
firms competing within a market for
advantageous positions
 Competitive Rivalry
– building and sustaining competitive
advantages are at the core of competitive
rivalry
– competitive advantages are the link to an
advantageous market position
162
Strategic Conduct is Dynamic
• A firm’s strategic conduct is dynamic in
nature
• Actions and responses shape the
competitive positions of each firm’s
business level strategy
Firm B
Firm A
163
Firm B
Firm A
Strategic Conduct is Dynamic
• Actions taken by one firm elicits
responses from competitors
• Competitive responses lead to additional
actions from the firm that acted
originally
Actions
Response
New Actions
New Response
164
Competitive Dynamics:
 Slow-cycle markets
– the firm’s competitive advantages
are shielded from imitation for long
periods of time
– imitation is costly
 Competitive advantages are
sustainable in slow-cycle markets
 A proprietary, one-of-a-kind
competitive advantage leads to
competitive success in a slow-cycle
market
Slow-cycle
markets
Slow-Cycle Markets
165
Gradual Erosion of a Sustainable
Competitive Advantage
Returns
from
a
Sustainable
Competitive
Advantage
Time (Years)
0 5 10
Launch
Exploitation
Counterattack
166
Fast-cycle
markets
Competitive Dynamics:
 Fast-cycle markets
– the firm’s competitive advantages
aren’t shielded from imitation
– imitation happens quickly and
somewhat inexpensively
 Competitive advantages aren’t
sustainable
 Competitors use reverse engineering
to quickly imitate or improve on the
firm’s products
 Non-proprietary technology is
diffused rapidly
Slow-cycle
markets
Fast-Cycle Markets
167
Obtaining Temporary Advantages to
Create Sustained Advantage
Returns
from
a
Series
of
Replicable
Actions
Time (Years)
0 5 10 15
Launch
Exploitation
Counterattack
Firm has already moved
to next advantage
168
Competitive Dynamics:
 Standard-cycle markets
– the firm’s competitive advantages
may be shielded from imitation
– imitation is moderately costly
 Competitive advantages are partially
sustainable if the firm is able to
continuously upgrade the quality of
its competitive advantages
 Firms
– seek large market shares
– gain customer loyalty through
brand names
– carefully control operations
Slow-cycle
markets
Fast-cycle
markets
Standard-cycle
markets
Standard-Cycle Markets
©2003 Southwestern Publishing Company 169
Corporate-Level Strategy
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 6
170
Strategy Implementation
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Chapter 6
Corporate-
Level Strategy
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 13
Strategic
Entrepreneurship
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 4
Business-Level
Strategy
171
Two Levels of Strategy
A diversified company has two levels of strategy
1. Business-Level Strategy (Competitive Strategy)
How to create competitive advantage in each
business in which the company competes
- low cost - differentiation
- focused low cost - focused differentiation
- integrated low cost/
differentiation
2. Corporate-Level Strategy (Company-wide Strategy)
How to create value for the corporation as a whole
172
Key Questions in
Corporate Strategy
1. What businesses should the corporation
be in?
2. How should the corporate office manage
the array of business units?
Corporate Strategy is
what makes the
corporate whole add up
to more than the sum of
its business unit parts
173
Levels and Types of Diversification
Low Levels of Diversification
Single Business
> 95% of business from a single
business unit
Dominant Business
Between 70 and 95% of business
from a single business unit
174
Related Constrained
<70% of revenues from dominant
business; all businesses share
product, technological and
distribution linkages
Levels and Types of Diversification
Moderate to High Levels of Diversification
175
Related Linked (Mixed)
< 70% of revenues from dominant
business, and only limited links
exist
Levels and Types of Diversification
Moderate to High Levels of Diversification
176
Levels and Types of Diversification
Unrelated
< 70% of revenue comes from the
dominant business, and there are
no common links between
businesses
Very High Levels of Diversification
177
Reasons for Diversification
Reasons to Enhance Strategic
Competitiveness
• Economies of scope
• Market power
• Financial economics
Incentives
Resources
Managerial
Motives
178
Incentives with Neutral
Effects on Strategic
Competitiveness
• Anti-trust regulation
• Tax laws
• Low performance
• Uncertain future cash flows
• Firm risk reduction
Incentives
Resources
Managerial
Motives
Reasons for Diversification
179
Resources with varying
effects on value creation and
strategic competitiveness
• Tangible resources
 financial resources
 physical assets
• Intangible resources
 tacit knowledge
 customer relations
 image and reputation
Incentives
Resources
Managerial
Motives
Reasons for Diversification
180
Managerial Motives (Value
Reduction)
• Diversifying managerial
employment risk
• Increasing managerial
compensation
Incentives
Resources
Managerial
Motives
Reasons for Diversification
181
Value-creating Strategies of Diversification:
Operational and Corporate Readiness
Related Constrained
Diversification
Vertical Integration
(Market Power)
Unrelated
Diversification
(Financial Economies)
Both Operational and
Corporate Relatedness
(Rare Capability
and can Create
Diseconomies of
Scope)
Related Linked
Diversification
(Economies of
Scope)
Corporate Readiness: Transferring Skills into
Businesses Through Corporate Headquarters
Low High
Sharing:
Operational
Relatedness
Between
Businesses
Low
High
182
Adding Value by Diversification
Diversification most effectively adds value
by either of two mechanisms:
– Economies of scope: cost savings attributed
to transferring the capabilities and competencies
developed in one business to a new business
– Market power: when a firm is able to sell its
products above the existing competitive level or
reduce the costs of its primary and support
activities below the competitive level, or both
183
Alternative Diversification
Strategies
Related Diversification Strategies
– sharing activities
– transferring core competencies
Unrelated Diversification Strategies
– efficient internal capital market allocation
– restructuring
184
Alternative Diversification
Strategies
Related Diversification Strategies
– sharing activities
185
Sharing Activities:
 Sharing activities often lowers costs or
raises differentiation
 Sharing activities can lower costs if it:
– achieves economies of scale
– boosts efficiency of utilization
– helps move more rapidly down the Learning
Curve
 Sharing activities can enhance potential
for or reduce the cost of differentiation
 Must involve activities that are crucial to
competitive advantage
Key Characteristics
186
Sharing Activities:
 Strong sense of corporate identity
 Clear corporate mission that emphasizes
the importance of integrating business
units
 Incentive system that rewards more than
just business unit performance
Assumptions
187
Related Diversification Strategies
– sharing activities
– transferring core competencies
Alternative Diversification
Strategies
188
Transferring Core Competencies:
 Exploits interrelationships among
divisions
 Start with value chain analysis
– identify ability to transfer skills or expertise
among similar value chains
– exploit ability to transfer activities
Key Characteristics
189
Transferring Core Competencies:
 Transferring core competencies leads to
competitive advantage only if the
similarities among business units meet
the following conditions:
– activities involved in the businesses are
similar enough that sharing expertise is
meaningful
– transfer of skills involves activities which are
important to competitive advantage
– the skills transferred represent significant
sources of competitive advantage for the
receiving unit
Assumptions
190
Related Diversification Strategies
– sharing activities
– transferring core competencies
Alternative Diversification
Strategies
Unrelated Diversification Strategies
– efficient internal capital market allocation
191
Efficient Internal Capital Market
Allocation:
 Firms pursuing this strategy frequently
diversify by acquisition:
– acquire sound, attractive companies
– acquired units are autonomous
– acquiring corporation supplies needed capital
– portfolio managers transfer resources from
units that generate cash to those with high
growth potential and substantial cash needs
– add professional management & control to
sub-units
– sub-unit managers compensation based on
unit results
Key Characteristics
192
Efficient Internal Capital Market
Allocation:
 Managers have more detailed knowledge
of firm relative to outside investors
 Firm need not risk competitive edge by
disclosing sensitive competitive
information to investors
 Firm can reduce risk by allocating
resources among diversified businesses,
although shareholders can generally
diversify more economically on their own
Assumptions
193
Related Diversification Strategies
– sharing activities
– transferring core competencies
Unrelated Diversification Strategies
– efficient internal capital market allocation
Alternative Diversification
Strategies
– restructuring
194
Restructuring:
 Seek out undeveloped, sick or threatened
organizations or industries
 Parent company (acquirer) intervenes and
frequently:
– changes sub-unit management team
– shifts strategy
– infuses firm with new technology
– enhances discipline by changing control
systems
– divests part of firm
– makes additional acquisitions to achieve
critical mass
Key Characteristics
195
Restructuring:
 Frequently sell unit after making one-time
changes since parent no longer adds
value to ongoing operations
Key Characteristics
196
Restructuring:
 Requires keen management insight in
selecting firms with depressed values or
unforeseen potential
 Must do more than restructure companies
 Need to initiate restructuring of industries
to create a more attractive environment
Assumptions
197
Incentives to Diversify
External Incentives:
 Relaxation of anti-trust regulation allows more
related acquisitions than in the past
 Before 1986, higher taxes on dividends favored
spending retained earnings on acquisitions
 After 1986, firms made fewer acquisitions with
retained earnings, shifting to the use of debt to
take advantage of tax deductible interest
payments
198
Incentives to Diversify
Internal Incentives:
 Poor performance may lead some firms to
diversify to attempt to achieve better returns
 Firms may diversify to balance uncertain future
cash flows
 Firms may diversify into different businesses in
order to reduce risk
199
Resources and Diversification
 Besides strong incentives, firms are more
likely to diversify if they have the
resources to do so
 Value creation is determined more by
appropriate use of resources than
incentives to diversify
200
Managerial Motives to Diversify
Managers have motives to diversify
– diversification increases size; size is
associated with executive compensation
– diversification reduces employment risk
– effective governance mechanisms may restrict
such motives
201
Relationship Between
Diversification and Performance
Performance
Level of Diversification
Dominant
Business
Unrelated
Business
Related
Constrained
202
Relationship Between Firm
Performance and Diversification
Incentives
Managerial
Motives
Resources
Diversification
Strategy
Firm
Performance
Internal
Governance
Strategy
Implementation
Capital Market
Intervention and the
Market for
Managerial Talent
©2003 Southwestern Publishing Company 203
Acquisition and Restructuring
Strategies
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 7
204
Strategy Implementation
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 13
Strategic
Entrepreneurship
Chapter 6
Corporate-
Level Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
205
Mergers and Acquisitions
 Merger: a strategy through which two firms
agree to integrate their operations on a
relatively co-equal basis
 Acquisition: a strategy through which one firm
buys a controlling interest in another firm with
the intent of making the acquired firm a
subsidiary business within its own portfolio
 Takeover: a special type of an acquisition
strategy wherein the target firm did not solicit the
acquiring firm’s bid
206
Acquisitions
Reasons for Making Acquisitions
Increase
market power
Overcome
entry barriers
Cost of new
product development Increase speed
to market
Increase
diversification
Reshape firm’s
competitive scope
Lower risk compared
to developing new
products
Learn and develop
new capabilities
207
Reasons for Making Acquisitions:
 Factors increasing market power
– when a firm is able to sell its goods or services
above competitive levels or
– when the costs of its primary or support
activities are below those of its competitors
– usually is derived from the size of the firm and
its resources and capabilities to compete
 Market power is increased by
– horizontal acquisitions
– vertical acquisitions
– related acquisitions
Increased Market Power
208
Reasons for Making Acquisitions:
 Barriers to entry include
– economies of scale in established competitors
– differentiated products by competitors
– enduring relationships with customers that
create product loyalties with competitors
 acquisition of an established company
– may be more effective than entering the market
as a competitor offering an unfamiliar good or
service that is unfamiliar to current buyers
– provides a new entrant with immediate market
access
Overcome Barriers to Entry
209
Reasons for Making Acquisitions:
 Significant investments of a firm’s
resources are required to
– Develop new products internally
– introduce new products into the marketplace
 Acquisition of a competitor may result in
– more predictable returns
– faster market entry
– rapid access to new capabilities
Cost of New Product Development and
Speed to Market
210
Reasons for Making Acquisitions:
 An acquisition’s outcomes can be
estimated more easily and accurately
compared to the outcomes of an internal
product development process
 Therefore managers may view acquisitions
as lowering risk
Lower Risk Compared to Developing
New Products
211
Reasons for Making Acquisitions:
 It may be easier to develop and introduce
new products in markets currently served
by the firm
 It may be difficult to develop new products
for markets in which a firm lacks experience
– it is uncommon for a firm to develop new
products internally to diversify its product lines
– acquisitions are the quickest and easiest way to
diversify a firm and change its portfolio of
business
Increased Diversification
212
Reasons for Making Acquisitions:
 Firms may use acquisitions to reduce their
dependence on one or more products or
markets
 Reducing a company’s dependence on
specific markets alters the firm’s
competitive scope
Reshaping the Firms’ Competitive Scope
213
Reasons for Making Acquisitions:
 Acquisitions may gain capabilities that the
firm does not possess
 Acquisitions may be used to
– acquire a special technological capability
– broaden a firm’s knowledge base
– reduce inertia
Learning and Developing New Capabilities
214
Acquisitions
Problems With Acquisitions
Integration
difficulties
Inadequate
evaluation of target
Large or
extraordinary debt
Inability to
achieve synergy
Too much
diversification
Managers overly
focused on acquisitions
Resulting firm
is too large
215
Problems With Acquisitions
 Integration challenges include
– melding two disparate corporate cultures
– linking different financial and control systems
– building effective working relationships
(particularly when management styles differ)
– resolving problems regarding the status of the
newly acquired firm’s executives
– loss of key personnel weakens the acquired
firm’s capabilities and reduces its value
Integration Difficulties
216
Problems With Acquisitions
 Evaluation requires that hundreds of
issues be closely examined, including
– financing for the intended transaction
– differences in cultures between the acquiring
and target firm
– tax consequences of the transaction
– actions that would be necessary to
successfully meld the two workforces
 Ineffective due-diligence process may
– result in paying excessive premium for the
target company
Inadequate Evaluation of Target
217
Problems With Acquisitions
 Firm may take on significant debt to
acquire a company
 High debt can
– increase the likelihood of bankruptcy
– lead to a downgrade in the firm’s credit rating
– preclude needed investment in activities that
contribute to the firm’s long-term success
Large or Extraordinary Debt
218
Problems With Acquisitions
 Synergy exists when assets are worth
more when used in conjunction with each
other than when they are used separately
 Firms experience transaction costs when
they use acquisition strategies to create
synergy
 Firms tend to underestimate indirect costs
when evaluating a potential acquisition
Inability to Achieve Synergy
219
Problems With Acquisitions
 Diversified firms must process more
information of greater diversity
 Scope created by diversification may
cause managers to rely too much on
financial rather than strategic controls to
evaluate business units’ performances
 Acquisitions may become substitutes for
innovation
Too Much Diversification
220
Problems With Acquisitions
 Managers in target firms may operate in a
state of virtual suspended animation
during an acquisition
 Executives may become hesitant to make
decisions with long-term consequences
until negotiations have been completed
 Acquisition process can create a short-
term perspective and a greater aversion to
risk among top-level executives in a target
firm
Managers Overly Focused on Acquisitions
221
Problems With Acquisitions
 Additional costs may exceed the benefits
of the economies of scale and additional
market power
 Larger size may lead to more bureaucratic
controls
 Formalized controls often lead to relatively
rigid and standardized managerial
behavior
 Firm may produce less innovation
Too Large
222
Attributes of Effective
Acquisitions
Attributes Results
Complementary
Assets or Resources
Buying firms with assets that meet current
needs to build competitiveness
Friendly
Acquisitions
Friendly deals make integration go more
smoothly
Careful Selection
Process
Deliberate evaluation and negotiations are
more likely to lead to easy integration and
building synergies
Maintain Financial
Slack
Provide enough additional financial
resources so that profitable projects would
not be foregone
223
Attributes of Effective
Acquisitions
Attributes Results
Low-to-Moderate
Debt
Merged firm maintains financial flexibility
Flexibility Has experience at managing change and is
flexible and adaptable
Sustain Emphasis
on Innovation
Continue to invest in R&D as part of the
firm’s overall strategy
224
Restructuring Activities
 Downsizing
– Wholesale reduction of employees
 Downscoping
– Selectively divesting or closing non-core
businesses
– Reducing scope of operations
– Leads to greater focus
 Leveraged Buyout (LBO)
– A party buys a firm’s entire assets in order to
take the firm private.
225
Lower
performance
Higher
performance
Higher risk
Loss of
human capital
Restructuring and Outcomes
Emphasis on
strategic controls
High debt costs
Reduced debt
costs
Reduced labor
costs
Downsizing
Downscoping
Leveraged
buyout
©2003 Southwestern Publishing Company 226
International Strategy
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 8
227
Strategy Implementation
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Chapter 13
Strategic
Entrepreneurship
Strategic
Outcomes
Chapter 6
Corporate-
Level Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 8
International
Strategy
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
228
Exporting
Licensing
Strategic
alliances
Acquisitions
Establishment of
a new subsidiary
International
business-level
strategy
Multidomestic
strategy
Global strategy
Transnational
strategy
Opportunities and Outcomes of
International Strategy
Increased market
size
Return on
investment
Economies of
scale and learning
Advantage in
location
Identify International
Opportunities
Explore Resources
and Capabilities
Use Core
Competence
International
Strategies Modes of Entry
229
Better
performance
Innovation
Opportunities and Outcomes of
International Strategy: Continued
Exporting
Licensing
Strategic
alliances
Acquisitions
Establishment of
a new subsidiary
Use Core
Competence
Modes of Entry Management
problems and
risk
Management
problems and
risk
Strategic
Competitiveness
Outcomes
230
International Strategy Life Cycle
Production Becomes
Standardized and is
Relocated to Low
Cost Countries
Product Demand
Develops and Firm
Exports Products
Firm Introduces
Innovation in
Domestic Market
Foreign
Competition
Begins Production
Firm Begins
Production Abroad
Selling Products
or Services
Outside a Firm’s
Domestic Market
231
Motivations for International
Expansion
 Increase Market Share
– domestic market may lack the size to support
efficient scale manufacturing facilities
 Return on Investment
– large investment projects may require global
markets to justify the capital outlays
– weak patent protection in some countries
implies that firms should expand overseas
rapidly in order to preempt imitators
232
Motivations for International
Expansion
 Economies of Scale or Learning
– expanding size or scope of markets helps to
achieve economies of scale in manufacturing
as well as marketing, R & D or distribution
– can spread costs over a larger sales’ base
– increase profit per unit
 Location Advantages
– low cost markets may aid in developing
competitive advantage
– may achieve better access to:
• Raw materials
• Lower cost labor
• Key customers
• Energy
233
International Business-Level Strategy:
Determinants of National Advantage
Factors of
production
Related and
supporting
industries
Demand
conditions
Firm strategy,
structure, and
rivalry
234
International Business-Level Strategy:
Determinants of National Advantage
 Factors of production: the inputs necessary
to compete in any industry
– labor
– land
– natural resources
– capital
– infrastructure
– basic factors include natural and labor
resources
– advanced factors include digital communication
systems and educated workforce
235
International Business-Level Strategy:
Determinants of National Advantage
 Demand conditions: characterized by the
nature and size of buyers’ needs in the
home market for the industry’s goods or
services
– size of market segment can lead to scale-
efficient facilities
– efficiency can lead to domination of the
industry in other countries
– specialized demand may create opportunities
beyond national boundaries
236
International Business-Level Strategy:
Determinants of National Advantage
 Related and supporting industries:
supporting services, facilities, suppliers
and so on
– support in design
– support in distribution
– related industries as suppliers and buyers
237
International Business-Level Strategy:
Determinants of National Advantage
 Firm strategy, structure, and rivalry: the
pattern of strategy, structure, and rivalry
among firms
– common technical training
– methodological product and process
improvement
– cooperative and competitive systems
238
International Corporate-Level
Strategy
Need for Local Responsiveness
Need
for
Global
Integration
Low
High
Low High
Global
strategy
Transnational
strategy
Multidomestic
strategy
239
International Corporate-Level
Strategy
 Type of corporate strategy selected will
have an impact on the selection and
implementation of the business-level
strategies
 Some corporate strategies provide
individual country units with flexibility to
choose their own strategies
 Others dictate business-level strategies
from the home office and coordinate
resource sharing across units
240
Multidomestic
strategy
International Corporate-Level
Strategy: Multidomestic Strategy
• Strategy and operating decisions are
decentralized to strategic business units (SBU)
in each country
• Products and services are tailored to local
markets
• Business units in one country are independent
of each other
• Assumes markets differ by country or regions
• Focus on competition in each market
• Prominent strategy among European firms
due to broad variety of cultures and markets
in Europe
241
International Corporate-Level
Strategy: Global Strategy
Global
strategy
• Products are standardized across national
markets
• Decisions regarding business-level strategies
are centralized in the home office
• Strategic business units (SBU) are assumed to
be interdependent
• Emphasizes economies of scale
• Often lacks responsiveness to local markets
• Requires resource sharing and coordination
across borders (which also makes it difficult
to manage)
242
Transnational
strategy
International Corporate-Level
Strategy: Transnational Strategy
• Seeks to achieve both global efficiency and
local responsiveness
• Difficult to achieve because of simultaneous
requirements
 strong central control and coordination to
achieve efficiency
 decentralization to achieve local market
responsiveness
• Must pursue organizational learning to
achieve competitive advantage
243
Type of Entry Characteristics
Exporting High cost, low control
Licensing Low cost, low risk, little control, low
returns
Strategic alliances Shared costs, shared resources, shared
risks, problems of integration
Acquisition Quick access to new market, high cost,
complex negotiations, problems of
merging with domestic operations
New wholly owned
subsidiary
Complex, often costly, time consuming,
high risk, maximum control, potential
above-average returns
Global Market Entry: Choice of
Entry Mode
244
Strategic Competitiveness
Outcomes: Returns
 International diversification and returns:
firm expands the sales of its goods or services
across the borders of global regions and countries
into different geographic locations or markets
– may increase a firm’s returns
– such firms usually achieve the most positive
stock returns
– firm may achieve economies of scale and
experience, location advantages, increased
market size and opportunity to stabilize returns
245
Strategic Competitiveness
Outcomes: Innovation
 International diversification and innovation:
firm expands the sales of its goods or services
across the borders of global regions and countries
into different geographic locations or markets
– potentially greater returns on innovations
(larger markets)
– generate additional resources for investment in
innovation
– exposed to new products and processes in
international markets, generates additional
knowledge leading to innovations
246
Risks in an International
Environment
Political Risks Economic Risks
Political risks include
• instability in national governments
• war, both civil and international
• potential nationalization of a firm’s resources
Political Risks
247
Risks in an International
Environment
Economic Risks
Economic risks are interdependent with political
risks and include
• differences and fluctuations in the value of different
currencies
• differences in prevailing wage rates
• difficulties in enforcing property rights
• unemployment
Political Risks
248
Limits to International Expansion:
Management Problems
 Cost of coordination across diverse
geographical business units
 Institutional and cultural barriers
 Understanding strategic intent of
competitors
 The overall complexity of competition
©2003 Southwestern Publishing Company 249
Cooperative Strategy
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 9
250
Strategy Implementation
Chapter 11
Organizational
Structure and
Controls
Chapter 10
Corporate
Governance
Chapter 12
Strategic
Leadership
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 13
Strategic
Entrepreneurship
Chapter 6
Corporate-
Level Strategy
Chapter 9
Cooperative
Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 8
International
Strategy
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
251
Cooperative Strategy
 Cooperative strategy is a strategy in which
firms
– work together
– to achieve a shared objective
 Cooperating with other firms is a strategy
that
– creates value for a customer
– exceeds the cost of constructing customer
value in other ways
– establishes a favorable position relative to
competition
252
Strategic Alliance
 A strategic alliance is a cooperative
strategy in which
– firms combine some of their resources and
capabilities
– to create a competitive advantage
 A strategic alliance involves
– exchange and sharing of resources and
capabilities
– co-development or distribution of goods or
services
253
Combined
Resources
Capabilities
Core Competencies
Resources
Capabilities
Core Competencies
Resources
Capabilities
Core Competencies
Strategic Alliance
Firm A Firm B
Mutual interests in designing, manufacturing,
or distributing goods or services
254
Types of Cooperative Strategies
 Joint venture: two or more firms create an
independent company by combining parts
of their assets
 Equity strategic alliance: partners who
own different percentages of equity in a
new venture
 Nonequity strategic alliances: contractual
agreements given to a company to supply,
produce, or distribute a firm’s goods or
services without equity sharing
255
Market Reason
Slow Cycle • Gain access to a restricted market
• Establish a franchise in a new market
• Maintain market stability (e.g.,
establishing standards)
Reasons for Strategic Alliances
by Market Type
256
Market Reason
Fast Cycle • Speed up development of new goods or
service
• Speed up new market entry
• Maintain market leadership
• Form an industry technology standard
• Share risky R&D expenses
• Overcome uncertainty
Reasons for Strategic Alliances
by Market Type
257
Market Reason
Standard Cycle • Gain market power (reduce industry
overcapacity)
• Gain access to complementary resources
• Establish economies of scale
• Overcome trade barriers
• Meet competitive challenges from other
competitors
• Pool resources for very large capital
projects
• Learn new business techniques
Reasons for Strategic Alliances
by Market Type
258
Business-Level Cooperative
Strategies:
Complementary
Alliances
• complementary strategic alliances
are designed to take advantage of
market opportunities by combining
partner firms’ assets in
complementary ways to create new
value
– these include distribution, supplier
or outsourcing alliances where
firms rely on upstream or
downstream partners to build
competitive advantage
Complementary Strategic Alliances
259
Business-Level Cooperative
Strategies:
Primary Activities
Support
Activities
Service
Marketing & Sales
Outbound Logistics
Operations
Inbound Logistics
Firm
Infrastructure
Human
Resource
Mgmt.
Technological
Development
Procurement
Primary Activities
Support
Activities
Service
Marketing & Sales
Outbound Logistics
Operations
Inbound Logistics
Firm
Infrastructure
Human
Resource
Mgmt.
Technological
Development
Procurement
Vertical
Alliance
Supplier
• vertical complementary
strategic alliance is formed
between firms that agree to
use their skills and
capabilities in different stages
of the value chain to create
value for both firms
• outsourcing is one example
of this type of alliance
Buyer
Complementary Strategic Alliances
260
Business-Level Cooperative
Strategies:
Primary Activities
Support
Activities
Service
Marketing & Sales
Outbound Logistics
Operations
Inbound Logistics
Firm
Infrastructure
Human
Resource
Mgmt.
Technological
Development
Procurement
Primary Activities
Support
Activities
Service
Marketing & Sales
Outbound Logistics
Operations
Inbound Logistics
Firm
Infrastructure
Human
Resource
Mgmt.
Technological
Development
Procurement
Horizontal Alliance
Buyer
Potential Competitors
• horizontal complementary strategic alliance is formed
between partners who agree to combine their resources and
skills to create value in the same stage of the value chain
• focus on long-term product development and distribution
opportunities
• the partners may become competitors
• requires a great deal of trust between the partners
Buyer
Complementary Strategic Alliances
261
Business-Level Cooperative
Strategies:
• competition response strategic
alliances occur when firms join
forces to respond to a strategic
action of another competitor
• because they can be difficult to
reverse and expensive to operate,
competition response strategic
alliances are primarily formed to
respond to strategic rather than
tactical actions
Competition Response Alliances
Competition
Response Alliances
Complementary
Alliances
262
Business-Level Cooperative
Strategies:
• uncertainty reducing strategic
alliances are used to hedge against
risk and uncertainty
• these alliances are most noticed in
fast-cycle markets
• alliance may be formed to reduce
the uncertainty associated with
developing new product or
technology standards
Uncertainty Reducing Alliances
Competition
Response Alliances
Uncertainty
Reducing Alliances
Complementary
Alliances
263
Business-Level Cooperative
Strategies:
• competition reducing strategic
alliances may be created to avoid
destructive or excessive competition
• explicit collusion exists when firms
directly negotiate production output
and pricing agreements in order to
reduce competition (illegal)
• tacit collusion exists when several
firms in an industry indirectly
coordinate their production and
pricing decisions by observing each
other’s competitive actions and
responses
Competition Reducing Alliances
Competition Reducing
Alliances
Competition
Response Alliances
Uncertainty
Reducing Alliances
Complementary
Alliances
264
Business-Level Cooperative
Strategies:
• mutual forbearance is a form of tacit
collusion in which firms avoid
competitive attacks against those
rivals they meet in multiple markets
• competition reducing strategic
alliances may require governments
to find ways to permit collaboration
among rivals without violating
antitrust laws
Competition Reducing Alliances
Competition Reducing
Alliances
Competition
Response Alliances
Uncertainty
Reducing Alliances
Complementary
Alliances
265
Corporate-Level Cooperative
Strategies
• Corporate-level cooperative strategies are
designed to facilitate product and/or
market diversification
- diversifying strategic alliance
- synergistic strategic alliance
- franchising
• Diversifying alliances and synergistic
alliances allow firms
- to grow and diversify their operations
- through a means other than a merger or
acquisition
266
Corporate-Level Cooperative
Strategies:
Diversifying
Alliances
• diversifying strategic alliance
allows a firm to expand into new
product or market areas without
completing a merger or an
acquisition
• provides some of the potential
synergistic benefits of a merger or
acquisition, but with less risk and
greater levels of flexibility
• permits a “test” of whether a future
merger between the partners would
benefit both parties
Diversifying Alliances
267
Corporate-Level Cooperative
Strategies:
• synergistic strategic alliances create
joint economies of scope between
two or more firms
• create synergy across multiple
functions or multiple businesses
between partner firms
Synergistic
Alliances
Synergistic Alliances
Diversifying
Alliances
268
Corporate-Level Cooperative
Strategies:
• franchising spreads risks and uses
resources, capabilities, and
competencies without merging or
acquiring another company
• contractual relationship concerning
the franchise that is developed
between two parties, the franchisee
and the franchisor
• an alternative to pursuing growth
through mergers and acquisitions
Franchising
Franchising
Diversifying
Alliances
Synergistic
Alliances
269
International Cooperative
Strategies
 Cross-border strategic alliance
– an international cooperative strategy in which
firms with headquarters in different nations
combine some of their resources and
capabilities to create a competitive advantage
– a firm may form cross-border strategic
alliances to leverage core competencies that
are the foundation of its domestic success to
expand into international markets
270
International Cooperative
Strategies
 Allows risk sharing by reducing financial
investment
 Host partner knows local market and
customs
 International alliances can be difficult to
manage due to differences in management
styles, cultures or regulatory constraints
 Must gauge partner’s strategic intent so
they do not gain access to important
technology and become a competitor
271
Network Cooperative Strategies
 A network strategy is a cooperative
strategy wherein several firms agree to
form multiple partnerships to achieve
shared objectives
– stable alliance network
– dynamic alliance network
 Effective social relationships and
interactions among partners are keys to a
successful network cooperative strategy
272
Network Cooperative Strategies:
Stable Alliance
Network
• long term relationships that often
appear in mature industries where
demand is relatively constant and
predictable
• stable networks are built for
exploitation of the economies
available between firms
Stable Alliance Network
273
Network Cooperative Strategies:
Dynamic Alliance
Network
• arrangements that evolve in
industries with rapid technological
change leading to short product life
cycles
• primarily used to stimulate rapid,
value-creating product innovations
and subsequent successful market
entries
• purpose is often exploration of new
ideas
Dynamic Alliance Network
Stable Alliance
Network
274
Competitive Risks with
Cooperative Strategies
Competitive
Risks
• Partner may act opportunistically
• Misrepresentation of competencies brought to the
partnership
• Partner fails to make committed resources and
capabilities available to its partners
• Firm may make investments that are specific to the
alliance while its partner does not
275
Competitive Risks with
Cooperative Strategies
Risk and Asset
Management
Approaches
Competitive
Risks
• Manage the balance between learning from partners while
protecting knowledge and sources of competitive advantages
from excessive learning by partners
• Assign managerial responsibility for a firm’s cooperative
strategies to a high-level executive or team
• Specify resources and capabilities that will be shared and those
that will not be shared (detailed contracts and monitoring)
• Develop trusting relationships
276
Approaches for Managing
Cooperative Strategies
 cost minimization
– formal contracts specify how the cooperative
strategy is to be monitored and how partner
behavior is to be controlled
 opportunity maximization
– maximize partnership’s value-creation
opportunities
– partners take advantage of unexpected
opportunities to learn from each other and to
explore additional marketplace possibilities
– fewer formal, limiting, contracts
277
Competitive Risks with
Cooperative Strategies
Risk and Asset
Management
Approaches
Competitive
Risks
Desired
Outcome
• Creating value
• Above-average
returns
©2003 Southwestern Publishing Company 278
Corporate Governance
Michael A. Hitt
R. Duane Ireland
Robert E. Hoskisson
Chapter 10
279
Strategy Implementation
Chapter 10
Corporate
Governance
Strategy Formulation
Strategic
Competitiveness
Above-Average
Returns
Strategic Intent
Strategic Mission
Chapter 2
The External
Environment
Chapter 3
The Internal
Environment
The Strategic
Management
Process
Feedback
Strategic
Inputs
Strategic
Actions
Strategic
Outcomes
Chapter 6
Corporate-
Level Strategy
Chapter 9
Cooperative
Strategy
Chapter 5
Competitive Rivalry
and Competitive
Dynamics
Chapter 8
International
Strategy
Chapter 4
Business-Level
Strategy
Chapter 7
Acquisition and
Restructuring
Strategies
280
Corporate Governance
 Corporate governance is
– a relationship among stakeholders that is used
to determine and control the strategic direction
and performance of organizations
– concerned with identifying ways to ensure that
strategic decisions are made effectively
– used in corporations to establish order between
the firm’s owners and its top-level managers
281
Corporate Governance
Mechanisms
Ownership concentration
– relative amounts of stock owned
by individual shareholders and
institutional investors
Board of Directors
– individuals responsible for
representing the firm’s owners by
monitoring top-level managers’
strategic decisions
Internal Governance Mechanisms
282
Corporate Governance
Mechanisms
Executive Compensation
– use of salary, bonuses, and long-
term incentives to align managers’
interests with shareholders’
interests
 Monitoring by top-level managers
– they may obtain Board seats (not
in financial institutions)
– they may elect Board
representatives
Internal Governance Mechanisms
283
Corporate Governance
Mechanisms
Market for Corporate Control
– the purchase of a firm that is
underperforming relative to
industry rivals in order to improve
its strategic competitiveness
External Governance Mechanisms
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1588381160-76198137-hoskisson-and-hitt-strategic-management-all-chapters-ppt.ppt

  • 1. ©2003 Southwestern Publishing Company 1 Strategic Management and Strategic Competitiveness Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 1
  • 2. 2 Strategy Implementation Chapter 13 Strategic Entrepreneurship Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 6 Corporate- Level Strategy Chapter 9 Cooperative Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 8 International Strategy Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies
  • 3. 3 Important Definitions Strategic Management Process The full set of commitments, decisions, and actions required for a firm to achieve strategic competitiveness and earn above-average returns
  • 4. 4 Important Definitions Strategic Competitiveness Achieved when a firm successfully formulates and implements a value-creating strategy Occurs when a firm develops a strategy that competitors are not simultaneously implementing Provides benefits which current and potential competitors are unable to duplicate Above-Average Returns
  • 5. 5 Important Definitions Risk An investor’s uncertainty about the economic gains or losses that will result from a particular investment Returns that are equal to those an investor expects to earn from other investments with a similar amount of risk Average Returns
  • 6. 6 Fundamental nature of competition is changing Competitive Landscape Hypercompetitive environments Dynamics of strategic maneuvering among global and innovative combatants Price-quality positioning, new know- how, first mover Protect or invade established product or geographic markets
  • 7. 7 Fundamental nature of competition is changing Hypercompetitive environments Competitive Landscape Emergence of global economy Goods, services, people, skills, and ideas move freely across geographic borders. Spread of economic innovations around the world. Political and cultural adjustments are required.
  • 8. 8 Fundamental nature of competition is changing Hypercompetitive environments Competitive Landscape Emergence of global economy Rapid technological change Increasing rate of technological change and diffusion The information age Increasing knowledge intensity
  • 9. 9 Strategic Flexibility A set of capabilities used to respond to various demands and opportunities existing in a dynamic and uncertain competitive environment It involves coping with uncertainty and the accompanying risks
  • 11. 11 1. Strategy dictated by the external environments of the firm (what opportunities exist in these environments?) 2. Firm develops internal skills required by external environment (what can the firm do about the opportunities?) General Environment Global Technological 1. External Environments Industry Environment Competitor Environment I/O Model of Above-Average Returns
  • 12. 12 Four Assumptions of the I/O Model 1.The external environment is assumed to possess pressures and constraints that determine the strategies that would result in above-average returns 2.Most firms competing within a particular or within a certain segment of it are assumed to control similar strategically relevant resources and to pursue similar strategies in light of those resources
  • 13. 13 Four Assumptions of the I/O Model 3.Resources used to implement strategies are highly mobile across firms 4.Organizational decision makers are assumed to be rational and committed to acting in the firm’s best interests, as shown by their profit-maximizing behaviors
  • 14. 14 Industrial Organization Model I/O Model of Above-Average Returns 1. Study the external environment, especially the industry environment • economies of scale • barriers to market entry • diversification • product differentiation • degree of concentration of firms in the industry The External Environment
  • 15. 15 I/O Model of Above-Average Returns 2. Locate an attractive industry with a high potential for above-average returns Attractive industry: one whose structural characteristics suggest above-average returns Industrial Organization Model The External Environment An Attractive Industry
  • 16. 16 I/O Model of Above-Average Returns 3. Identify the strategy called for by the attractive industry to earn above-average returns Strategy formulation: selection of a strategy linked with above-average returns in a particular industry Industrial Organization Model The External Environment An Attractive Industry Strategy Formulation
  • 17. 17 I/O Model of Above-Average Returns 4. Develop or acquire assets and skills needed to implement the strategy Assets and skills: those assets and skills required to implement a chosen strategy Industrial Organization Model The External Environment An Attractive Industry Strategy Formulation Assets and Skills
  • 18. 18 I/O Model of Above-Average Returns 5. Use the firm’s strengths (its developed or acquired assets and skills) to implement the strategy Strategy implementation: select strategic actions linked with effective implementation of the chosen strategy Industrial Organization Model The External Environment An Attractive Industry Strategy Formulation Assets and Skills Strategy Implementation
  • 19. 19 I/O Model of Above-Average Returns Industrial Organization Model The External Environment An Attractive Industry Strategy Formulation Assets and Skills Strategy Implementation Superior Returns Superior returns: earning of above-average returns
  • 20. 20 1. Strategy dictated by unique resources and capabilities of the firm (what can the firm do best?) 2. Find an environment in which to exploit these assets (where are the best opportunities?) Resource-based Model of Above Average Returns 1. Firm’s Resources
  • 21. 21 1. Identify the firm’s resources-- strengths and weaknesses compared with competitors Resources: inputs into a firm’s production process Resource-based Model of Above Average Returns Resource-based Model Resources
  • 22. 22 2. Determine the firm’s capabilities--what it can do better than its competitors Capability: capacity of an integrated set of resources to integratively perform a task or activity Resource-based Model of Above Average Returns Resource-based Model Resources Capability
  • 23. 23 Four Attributes of Resources and Capabilities (Competitive Advantage) the firm is organized appropriately to obtain the full benefits of the resources in order to realize a competitive advantage Valuable allow the firm to exploit opportunities or neutralize threats in its external environment Rare possessed by few, if any, current and potential competitors Costly to imitate when other firms cannot obtain them or must obtain them at a much higher cost Nonsubstitutable Resources and Capabilities
  • 24. 24 Core Competencies Resources and capabilities that meet these four criteria become a source of: Valuable Rare Costly to imitate Nonsubstitutable Core Competencies Resources and Capabilities
  • 25. 25 Core Competencies are the basis for a firm’s Competitive advantage Strategic competitiveness Ability to earn above-average returns Core Competencies
  • 26. 26 3. Determine the potential of the firm’s resources and capabilities in terms of a competitive advantage Competitive advantage: ability of a firm to outperform its rivals Resource-based Model of Above Average Returns Resource-based Model Resources Capability Competitive Advantage
  • 27. 27 4. Locate an attractive industry An attractive industry: an industry with opportunities that can be exploited by the firm’s resources and capabilities Resource-based Model of Above Average Returns Resource-based Model Resources Capability Competitive Advantage An Attractive Industry
  • 28. 28 5. Select a strategy that best allows the firm to utilize its resources and capabilities relative to opportunities in the external environment Strategy formulation and implementation: strategic actions taken to earn above average returns Resource-based Model of Above Average Returns Resource-based Model Resources Capability Competitive Advantage An Attractive Industry Strategy Form/Impl
  • 29. 29 Resource-based Model of Above Average Returns Resource-based Model Resources Capability Competitive Advantage An Attractive Industry Strategy Form/Impl Superior Returns Superior returns: earning of above-average returns
  • 30. 30 Strategic Intent & Mission  Strategic Intent  Winning competitive battles through deciding how to leverage internal resources, capabilities, and core competencies  Strategic Mission  An application of strategic intent in terms of products to be offered and markets to be served
  • 31. 31 Groups who are affected by a firm’s performance and who have claims on its wealth The firm must maintain performance at an adequate level in order to retain the participation of key stakeholders The Firm and Its Stakeholders Stakeholders
  • 32. 32 Capital Market Stakeholders The Firm and Its Stakeholders Shareholders Major suppliers of capital •Banks •Private lenders •Venture capitalists Stakeholders
  • 33. 33 Capital Market Stakeholders Product Market Stakeholders The Firm and Its Stakeholders Primary customers Suppliers Host communities Unions Stakeholders
  • 34. 34 Capital Market Stakeholders Product Market Stakeholders Organizational Stakeholders The Firm and Its Stakeholders Employees Managers Nonmanagers Stakeholders
  • 35. 35 Stakeholder Involvement Two issues affect the extent of stakeholder involvement in the firm How do you divide the returns to keep stakeholders involved? 1 Capital Market Product Market Organizational
  • 36. 36 Stakeholder Involvement Two issues affect the extent of stakeholder involvement in the firm How do you increase the returns so everyone has more to share? 2 Capital Market Product Market Organizational
  • 37. ©2003 Southwestern Publishing Company 37 The External Environment: Opportunities, Threats, and Industry Competition, and Competitor Analysis Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 2
  • 38. 38 Strategy Implementation Chapter 13 Strategic Entrepreneurship Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Chapter 6 Corporate- Level Strategy Chapter 9 Cooperative Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 8 International Strategy Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes
  • 39. 39 General Environment Sociocultural Technological The External Environment Industry Environment Threat of new entrants Power of suppliers Power of buyers Product substitutes Intensity of rivalry Competitor Environment
  • 40. 40 External Environmental Analysis A continuous process which includes  Scanning: Identifying early signals of environmental changes and trends  Monitoring: Detecting meaning through ongoing observations of environmental changes and trends  Forecasting: Developing projections of anticipated outcomes based on monitored changes and trends  Assessing: Determining the timing and importance of environmental changes and trends for firms’ strategies and their management
  • 41. 41 External Environmental Analysis Strategic Intent Strategic Mission The External Environment Analysis of general environment Analysis of industry environment Analysis of competitor environment The External Environment
  • 42. 42 General Environment  Sociocultural segment  Women in the workplace  Workforce diversity  Attitudes about quality of worklife  Concerns about environment  Shifts in work and career preferences  Shifts in product and service preferences
  • 43. 43  Economic segment General Environment  Inflation rates  Interest rates  Trade deficits or surpluses  Budget deficits or surpluses  Personal savings rate  Business savings rates  Gross domestic product
  • 44. 44 General Environment  Political/Legal Segment  Antitrust laws  Taxation laws  Deregulation philosophies  Labor training laws  Educational philosophies and policies
  • 45. 45 General Environment  Technological Segment  Product innovations  Applications of knowledge  Focus of private and government-supported R&D expenditures  New communication technologies
  • 46. 46 General Environment  Global Segment  Important political events  Critical global markets  Newly industrialize countries  Different cultural and institutional attributes
  • 47. 47 General Environment  Demographic Segment  Population size  Age structure  Geographic distribution  Ethnic mix  Income distribution
  • 48. 48 Industry Environment  A set of factors that directly influences a company and its competitive actions and responses.  Interaction among these factors determine an industry’s profit potential.  Threat of new entrants  Power of suppliers  Power of buyers  Product substitutes  Intensity of rivalry
  • 49. 49 Five Forces Model of Competition  Identify current and potential competitors and determine which firms serve them.  Conduct competitive analysis.  Recognize that suppliers and buyers can become competitors.  Recognize that producers of potential substitutes may become competitors.
  • 50. 50 Bargaining Power of Buyers Five Forces Model of Competition Five Forces of Competition
  • 51. 51 Threat of New Entrants  Barriers to entry  Economies of scale  Product differentiation  Capital requirements  Switching costs  Access to distribution channels  Cost disadvantages independent of scale  Government policy  Expected retaliation
  • 52. 52 Bargaining Power of Suppliers  A supplier group is powerful when:  it is dominated by a few large companies  satisfactory substitute products are not available to industry firms  industry firms are not a significant customer for the supplier group  suppliers’ goods are critical to buyers’ marketplace success  effectiveness of suppliers’ products has created high switching costs  suppliers are a credible threat to integrate forward into the buyers’ industry
  • 53. 53 Bargaining Power of Buyers  Buyers (customers) are powerful when:  they purchase a large portion of an industry’s total output  the sales of the product being purchased account for a significant portion of the seller’s annual revenues  they could easily switch to another product  the industry’s products are undifferentiated or standardized, and buyers pose a credible threat if they were to integrate backward into the seller’s industry
  • 54. 54 Threat of Substitute Products  Product substitutes are strong threat when:  customers face few switching costs  substitute product’s price is lower  substitute product’s quality and performance capabilities are equal to or greater than those of the competing product
  • 55. 55 Intensity of Rivalry  Intensity of rivalry is stronger when competitors:  are numerous or equally balanced  experience slow industry growth  have high fixed costs or high storage costs  lack differentiation or low switching costs  experience high strategic stakes  have high exit barriers
  • 56. 56 High Exit Barriers  Common exit barriers include:  specialized assets (assets with values linked to a particular business or location)  fixed costs of exit such as labor agreements  strategic interrelationships (relationships of mutual dependence between one business and other parts of a company’s operation, such as shared facilities and access to financial markets)  emotional barriers (career concerns, loyalty to employees, etc.)  government and social restrictions
  • 57. 57 Strategic Groups Strategic group: a group of firms in an industry following the same or similar strategy along the same strategic dimensions. The strategy followed by a strategic group differs from strategies being implemented by other companies in the industry.
  • 58. 58 Competitor Environment Competitor intelligence is the ethical gathering of needed information and data about competitors’ objectives, strategies, assumptions, and capabilities  what drives the competitor as shown by its future objectives  what the competitor is doing and can do as revealed by its current strategy  What the competitor believes about itself and the industry, as shown by its assumptions  What the the competitor may be able to do, as shown by its capabilities
  • 59. 59 Competitor Analysis Future Objectives: Future objectives  How do our goals compare with our competitors’ goals?  Where will the emphasis be placed in the future?  What is the attitude toward risk?
  • 60. 60 Competitor Analysis Current strategy Current Strategy: Future objectives  How are we currently competing?  Does this strategy support changes in the competitive structure?
  • 61. 61 Competitor Analysis Assumptions Current strategy Future objectives Assumptions:  Do we assume the future will be volatile?  Are we operating under a status quo?  What assumptions do our competitors hold about the industry and themselves?
  • 62. 62 Competitor Analysis Capabilities Assumptions Current strategy Future objectives Capabilities:  What are our strengths and weaknesses?  How do we rate compared to our competitors?
  • 63. 63 Competitor Analysis Capabilities Assumptions Current strategy Future objectives Response Response:  What will our competitors do in the future?  Where do we hold an advantage over our competitors?  How will this change our relationship with our competitors?
  • 64. ©2003 Southwestern Publishing Company 64 The Internal Environment: Resources, Capabilities and Core Competence Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 3
  • 65. 65 Strategy Implementation Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 13 Strategic Entrepreneurship Chapter 6 Corporate- Level Strategy Chapter 9 Cooperative Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 8 International Strategy Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies
  • 66. 66 Sustainability of a Competitive Advantage  Sustainability of a competitive advantage is a function of: – the rate of core-competence obsolescence due to environmental changes – the availability of substitutes for the core competence – the imitability of the core competence
  • 67. 67 External and Internal Analyses General Environment Sociocultural Technological Industry Environment Competitor Environment By studying the external environment, firms identify what they might choose to do Opportunities and threats
  • 68. 68 External and Internal Analyses By studying the internal environment, firms identify what they can do Unique resources, capabilities, and core competencies (sustainable competitive advantage) External and Internal Analyses
  • 69. 69 Challenge of Internal Analysis  How do we effectively manage current core competencies while simultaneously developing new ones?  How do we assemble bundles of resources, capabilities and core competencies to create value for customers?  How do we learn to change rapidly?
  • 70. 70 Three Conditions Affecting Managerial Decisions About Resources, Capabilities, and Core Competencies  Uncertainty regarding characteristics of the general and the industry environments, competitors’ actions, and customers’ preferences  Complexity regarding the interrelated causes shaping a firm’s environments and perceptions of the environments  Intraorganizational Conflicts among people making managerial decisions and those affected by them
  • 71. 71 Components of Internal Analysis Discovering Core Competencies Resources • Tangible • Intangible Capabilities Core Competencies Competitive Advantage Strategic Competitiveness Four Criteria of Sustainable Advantages • Valuable • Rare • Costly to Imitate • Nonsubstitutable Value Chain Analysis • Outsource
  • 72. 72 Discovering Core Competencies Resources • Tangible • Intangible Resources are what a firm has to work with--its assets-- including its people and the value of its brand name Resources represent inputs into a firm’s production process... such as capital equipment, skills of employees, brand names, finances and talented managers
  • 73. 73 Discovering Core Competencies Resources • Tangible • Intangible Tangible Resources • Financial • Physical • Human resources • Organizational Intangible Resources • Technological • Innovation • Reputation
  • 74. 74 Discovering Core Competencies Capabilities Capabilities become important when they are combined in unique combinations which create core competencies which have strategic value and can lead to competitive advantage
  • 75. 75 Discovering Core Competencies Capabilities Capabilities are what a firm does, and represent the firm’s capacity or ability to integrate individual firm resources to achieve a desired objective
  • 76. 76 Discovering Core Competencies Core Competencies Core competencies are resources and capabilities that serve as a source of competitive advantage over rivals Core competencies distinguish a company competitively and make it distinctive McKinsey and Co. recommends using three to four competencies when framing strategic actions
  • 77. 77 Four Criteria of Sustainable Advantages • Valuable • Rare • Costly to Imitate • Nonsubstitutable Discovering Core Competencies Valuable: Capabilities that help a firm neutralize threats or exploit opportunities
  • 78. 78 Four Criteria of Sustainable Advantages • Valuable • Rare • Costly to Imitate • Nonsubstitutable Discovering Core Competencies Rare: Capabilities that are not possessed by many others
  • 79. 79 Four Criteria of Sustainable Advantages • Valuable • Rare • Costly to Imitate • Nonsubstitutable Discovering Core Competencies Costly to imitate: capabilities that other firms cannot develop easily, usually due to • Unique historical conditions • Causal ambiguity • Social complexity
  • 80. 80 Four Criteria of Sustainable Advantages • Valuable • Rare • Costly to Imitate • Nonsubstitutable Discovering Core Competencies Nonsubstitutable: capabilities that do not have strategic equivalents • Invisible to competitors • Firm specific knowledge • Trust-based working relationships between managers and nonmanagerial personnel
  • 81. 81 Core Competence as a Strategic Capability Resources • Inputs to a firm’s production process Capability • A nonstrategic team or resource Core Competence • A strategic capability The source of Does it satisfy the criteria of sustainable competitive advantage? Yes No Capability • An integration of a team of resources
  • 82. 82 Performance Implications Competitive Consequences Performance Implications No No No No Competitive Disadvantage Below Average Returns Yes No No Yes/ No Competitive Parity Average Returns Yes Yes No Yes/ No Temporary Com- petitive Advantage Above Average to Average Returns Yes Yes Yes Yes Sustainable Com- petitive Advantage Above Average Returns
  • 83. 83 Service Marketing & Sales Outbound Logistics Operations Inbound Logistics Firm Infrastructure Human Resource Mgmt. Technological Development Procurement Primary Activities Support Activities The Basic Value Chain
  • 84. 84 Primary Activities Support Activities Outsourcing Outsourcing is the purchase of some or all of a value- creating activity from an external supplier Usually this is because the specialty supplier can provide these functions more efficiently Service Marketing & Sales Outbound Logistics Operations Inbound Logistics Firm Infrastructure Human Resource Mgmt. Technological Development Procurement
  • 85. 85 Strategic Rationales for Outsourcing  Improve Business Focus – lets company focus on broader business issues by having outside experts handle various operational details  Provide Access to World-Class Capabilities – the specialized resources of outsourcing providers makes world-class capabilities available to firms in a wide range of applications
  • 86. 86 Strategic Rationales for Outsourcing  Accelerate Business Re-Engineering Benefits – achieves re-engineering benefits more quickly by having outsiders--who have already achieved world-class standards--take over process  Share Risks – reduces investment requirements and makes firm more flexible, dynamic and better able to adapt to changing opportunities
  • 87. 87 Strategic Rationales for Outsourcing  Free Resources for Other Purposes – permits firm to redirect efforts from non-core activities toward those that serve customers more effectively
  • 88. 88 Outsourcing Issues  Greatest Value – outsource only to firms possessing a core competence in terms of performing the primary or support activity being outsourced  Evaluating Resources and Capabilities – don’t outsource activities in which the firm itself can create and capture value  Environmental Threats and Ongoing Tasks – do not outsource primary and support activities that are used to neutralize environmental threats or complete necessary ongoing organizational tasks
  • 89. 89 Outsourcing Issues  Nonstrategic Team of Resources – do not outsource capabilities that are critical to their success, even though the capabilities are not actual sources of competitive advantage  Firm’s Knowledge Base – do not outsource activities that stimulate the development of new capabilities and competencies
  • 90. 90 Core Competencies: Cautions and Reminders  Never take for granted that core competencies will continue to provide a source of competitive advantage  All core competencies have the potential to become core rigidities  Core rigidities are former core competencies that now generate inertia and stifle innovation
  • 91. ©2003 Southwestern Publishing Company 91 Business-Level Strategy Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 4
  • 92. 92 Strategy Implementation Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Chapter 4 Business-Level Strategy Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 13 Strategic Entrepreneurship
  • 93. 93 Business-Level Strategy Business-level strategy: an integrated and coordinated set of commitments and actions the firm uses to gain a competitive advantage by exploiting core competencies in specific product markets
  • 94. 94 Core Competencies and Strategy The resources and capabilities that have been determined to be a source of competitive advantage for a firm over its rivals An integrated and coordinated set of actions taken to exploit core competencies and gain a competitive advantage Actions taken to provide value to customers and gain a competitive advantage by exploiting core competencies in specific, individual product markets Business-level strategy Strategy Core competencies
  • 95. 95 Key Issues of Business-Level Strategy  What good or service to offer customers  How to manufacture or create the good or service  How to distribute the good or service in the marketplace
  • 96. 96 The Central Role of Customers In selecting a business-level strategy, the firm determines 1. who it will serve 2. what needs those target customers have that it will satisfy 3. how those needs will be satisfied
  • 97. 97 Managing Relationships With Customers  Customer relationships are strengthened by offering them superior value – help customers to develop a new competitive advantage – enhance the value of existing competitive advantages
  • 98. 98 Managing Relationships With Customers  Establish a competitive advantage along these dimensions: Reach – the firm’s access and connection to customers Richness – the depth and detail of the two-way flow of information between the firm and customers Affiliation – facilitating useful interactions with customers
  • 100. 100 Market Segmentation: Consumer Markets Demographic factors Consumer Markets Socioeconomic factors Geographic factors Psychological factors Consumption patterns Perceptual factors Dem. Soc. Geo. Psy. Con. Per.
  • 101. 101 Market Segmentation: Industrial Markets Industrial Markets End-use segments Product segments Geographic segments Common buying factor segments Customer size segments End Pro. Geo. Buy. Size
  • 102. 102 Types of Business-Level Strategies  Business-level strategies are intended to create differences between the firm’s position relative to those of its rivals  To position itself, the firm must decide whether it intends to perform activities differently or to perform different activities as compared to its rivals
  • 103. 103 Five Generic Strategies Competitive Advantage Competitive Scope Cost Uniqueness Broad target Narrow target Cost Leadership Differentiation Focused Cost Leadership Focused Differentiation Integrated Cost Leadership/ Differentiation
  • 104. 104 Cost Leadership Strategy An integrated set of actions designed to produce or deliver goods or services at the lowest cost, relative to competitors with features that are acceptable to customers – relatively standardized products – features acceptable to many customers – lowest competitive price
  • 105. 105 Cost Leadership Strategy Cost saving actions required by this strategy: – building efficient scale facilities – tightly controlling production costs and overhead – minimizing costs of sales, R&D and service – building efficient manufacturing facilities – monitoring costs of activities provided by outsiders – simplifying production processes
  • 106. 106 How to Obtain a Cost Advantage Cost Drivers Value Chain Determine and control Reconfigure, if needed • Alter production process • Change in automation • New distribution channel • Direct sales in place of indirect sales • New advertising media • New raw material • Backward integration • Forward integration • Change location relative to suppliers or buyers
  • 107. 107  Product features  Performance  Mix & variety of products  Service levels  Small vs. large buyers  Process technology  Wage levels  Product features  Hiring, training, motivation Factors That Drive Costs  Economies of scale  Asset utilization  Capacity utilization pattern • Seasonal, cyclical  Interrelationships  Order processing and distribution  Value chain linkages • Advertising & sales • Logistics & operations
  • 108. 108 Questions Leading to Lower Costs 1. How can an activity be performed differently or even eliminated? 2. How can a group of linked value activities be regrouped or reordered? 3. How might coalitions with other firms lower or eliminate costs?
  • 109. 109 Cost Leadership Strategy and the Five Forces of Competition Rivalry Among Competing Firms Can use cost leadership strategy to advantage since:  competitors avoid price wars with cost leaders, creating higher profits for the entire industry Bargaining Power of Suppliers Five Forces of Competition
  • 110. 110 Cost Leadership Strategy and the Five Forces of Competition Bargaining Power of Buyers Can mitigate buyers’ power by:  driving prices far below competitors, causing them to exit and shifting power with buyers back to the firm Bargaining Power of Suppliers Five Forces of Competition
  • 111. 111 Cost Leadership Strategy and the Five Forces of Competition Bargaining Power of Suppliers Can mitigate suppliers’ power by:  being able to absorb cost increases due to low cost position  being able to make very large purchases, reducing chance of supplier using power Bargaining Power of Suppliers Five Forces of Competition
  • 112. 112 Cost Leadership Strategy and the Five Forces of Competition Bargaining Power of Suppliers Five Forces of Competition Threat of New Entrants Can frighten off new entrants due to:  their need to enter on a large scale in order to be cost competitive  the time it takes to move down the learning curve
  • 113. 113 Cost Leadership Strategy and the Five Forces of Competition Threat of Substitute Products Cost leader is well positioned to:  make investments to be first to create substitutes  buy patents developed by potential substitutes  lower prices in order to maintain value position Bargaining Power of Suppliers Five Forces of Competition
  • 114. 114 Major Risks of Cost Leadership Strategy  Dramatic technological change could take away your cost advantage  Competitors may learn how to imitate value chain  Focus on efficiency could cause cost leader to overlook changes in customer preferences
  • 115. 115 Differentiation Strategy An integrated set of actions designed by a firm to produce or deliver goods or services (at an acceptable cost) that customers perceive as being different in ways that are important to them – price for product can exceed what the firm’s target customers are willing to pay – nonstandardized products – customers value differentiated features more than they value low cost
  • 116. 116 Differentiation Strategy  Value provided by unique features and value characteristics  Command premium price  High customer service  Superior quality  Prestige or exclusivity  Rapid innovation
  • 117. 117 Differentiation Strategy Differentiation actions required by this strategy: – developing new systems and processes – shaping perceptions through advertising – quality focus – capability in R&D – maximize human resource contributions through low turnover and high motivation
  • 118. 118 How to Obtain a Differentiation Advantage Cost Drivers Value Chain Control if needed Reconfigure to maximize customer perceptions of uniqueness customer reluctance to switch to non-unique product • Raise performance of product or service • Lower buyers’ costs • Create sustainability through:
  • 119. 119 Factors That Drive Differentiation  Unique product features  Unique product performance  Exceptional services  New technologies  Quality of inputs  Exceptional skill or experience  Detailed information
  • 120. 120 Differentiation Strategy and the Five Forces of Competition Rivalry Among Competing Firms Can defend against competition because:  brand loyalty to differentiated product offsets price competition Bargaining Power of Suppliers Five Forces of Competition
  • 121. 121 Differentiation Strategy and the Five Forces of Competition Bargaining Power of Buyers Can mitigate buyer power because:  well differentiated products reduce customer sensitivity to price increases Bargaining Power of Suppliers Five Forces of Competition
  • 122. 122 Differentiation Strategy and the Five Forces of Competition Bargaining Power of Suppliers Can mitigate suppliers’ power by:  absorbing price increases due to higher margins  passing along higher supplier prices because buyers are loyal to differentiated brand Bargaining Power of Suppliers Five Forces of Competition
  • 123. 123 Differentiation Strategy and the Five Forces of Competition Threat of New Entrants Can defend against new entrants because:  new products must surpass proven products or,  new products must be at least equal to performance of proven products, but offered at lower prices Bargaining Power of Suppliers Five Forces of Competition
  • 124. 124 Differentiation Strategy and the Five Forces of Competition Threat of Substitute Products Well positioned relative to substitutes because:  brand loyalty to a differentiated product tends to reduce customers’ testing of new products or switching brands Bargaining Power of Suppliers Five Forces of Competition
  • 125. 125 Major Risks of Differentiation Strategy  Customers may decide that the price differential between the differentiated product and the cost leader’s product is too large  Means of differentiation may cease to provide value for which customers are willing to pay
  • 126. 126 Major Risks of Differentiation Strategy  Experience may narrow customer’s perceptions of the value of differentiated features of the firm’s products  Makers of counterfeit goods may attempt to replicate differentiated features of the firm’s products
  • 127. 127 Focused Business-Level Strategies A focus strategy must exploit a narrow target’s differences from the balance of the industry by: – isolating a particular buyer group – isolating a unique segment of a product line – concentrating on a particular geographic market – finding their “niche”
  • 128. 128 Factors That May Drive Focused Strategies  Large firms may overlook small niches  Firm may lack resources to compete in the broader market  May be able to serve a narrow market segment more effectively than can larger industry-wide competitors  Focus may allow the firm to direct resources to certain value chain activities to build competitive advantage
  • 129. 129 Major Risks of Focused Strategies  Firm may be “outfocused” by competitors  Large competitor may set its sights on your niche market  Preferences of niche market may change to match those of broad market
  • 130. 130 Advantages of Integrated Strategy A firm that successfully uses an integrated cost leadership/differentiation strategy should be in a better position to: – adapt quickly to environmental changes – learn new skills and technologies more quickly – effectively leverage its core competencies while competing against its rivals
  • 131. 131 Benefits of Integrated Strategy  Successful firms using this strategy have above-average returns  Firm offers two types of values to customers – some differentiated features (but less than a true differentiated firm) – relatively low cost (but now as low as the cost leader’s price)
  • 132. 132 Major Risks of Integrated Strategy  An integrated cost/differentiation business level strategy often involves compromises (neither the lowest cost nor the most differentiated firm)  The firm may become “stuck in the middle” lacking the strong commitment and expertise that accompanies firms following either a cost leadership or a differentiated strategy
  • 133. ©2003 Southwestern Publishing Company 133 Competitive Rivalry and Competitive Dynamics Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 5
  • 134. 134 Strategy Implementation Chapter 13 Strategic Entrepreneurship Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 4 Business-Level Strategy
  • 135. 135 Definitions  Competitors – firms operating in the same market, offering similar products and targeting similar customers  Competitive rivalry – the ongoing set of competitive actions and responses occurring between competitors – competitive rivalry influences an individual firm’s ability to gain and sustain competitive advantages
  • 136. 136 Definitions  Competitive behavior – the set of competitive actions and competitive responses the firm takes to build or defend its competitive advantages and to improve its market position  Competitive dynamics – the total set of actions and responses taken by all firms competing within a market
  • 137. 137 From Competitors to Competitive Dynamics Competitors • Through competitive behavior • Competitive actions • Competitive responses • To gain an advantageous market position Competitive Dynamics • Competitive actions and responses taken by all firms competing in a market Competitive rivalry Engage in What results? What results? Why? How?
  • 138. 138 Effect of Competitive Rivalry on a Firm’s Strategies  Success of a strategy is determined by: – the firm’s initial competitive actions – how well it anticipates competitors’ responses to them – how well the firm anticipates and responds to its competitors’ initial actions  Competitive rivalry – affects all types of strategies – most dominant influence is on the firm’s business-level strategy or strategies.
  • 139. 139 A Model of Competitive Rivalry Competitive Analysis • Market commonality • Resource similarity Drivers of Competitive Behavior • Awareness • Motivation • Ability Interim Rivalry • Likelihood of Attack • First mover incentives • Organizational size • Quality • Likelihood of Response • Type of competitive action • Reputation • Market dependence Outcomes • Market position • Financial performance feedback
  • 140. 140 Competitive Rivalry  Firms are mutually interdependent – one firm’s competitive actions have noticeable effects on competitors – one firm’s competitive actions elicit competitive responses from competitors – competitors feel each other’s actions and responses  Marketplace success is a function of both individual strategies and the consequences of their use
  • 141. 141 Competitor Analysis  Competitor analysis – a technique firms use to understand their competitive environment. Along with the general and industry environments, the competitive environment comprises the firm’s external environment – a technique used to help the firm understand its competitors – the first step to being able to predict competitors’ behavior in the form of its competitive actions and responses
  • 142. 142 Market Commonality  Market Commonality is concerned with – the number of markets with which a firm and a competitor are jointly involved – the degree of importance of the individual markets to each competitor  Most industries’ markets are somewhat related in terms of – technologies – core competencies  Multimarket competition – Firms competing in several markets
  • 143. 143 Resource Similarity  Resource similarity – the extent to which the firm’s tangible and intangible resources are comparable to a competitor’s in terms of both type and amount  Firms with similar types and amounts of resources are likely to – have similar strengths and weaknesses – use similar strategies  Assessing resource similarity can be difficult if critical resources are intangible rather than tangible
  • 144. 144 A Framework of Competitor Analysis Market Commonality High Low Low High Resource Similarity The shaded area represents degree of market commonality between two firms Resource endowment B Resource endowment A KEY I II III IV
  • 145. 145 Drivers of Competitive Actions and Responses:  Awareness is the extent to which competitors recognize the degree of their mutual interdependence – mutual interdependence results from • market commonality • resource similarity Awareness Awareness Drivers of competitive behavior
  • 146. 146 Motivation Drivers of Competitive Actions and Responses:  Motivation concerns the firm’s incentive – to take action – or to respond to a competitor’s attack – and relates to perceived gains and losses Awareness Drivers of competitive behavior Motivation
  • 147. 147 Ability Drivers of Competitive Actions and Responses:  Ability relates – to each firm’s resources – the flexibility these resources provide  Without available resources the firm lacks the ability – to attack a competitor – to respond to the competitor’s actions Awareness Drivers of competitive behavior Motivation Ability
  • 148. 148 Drivers of Competitive Actions and Responses:  A firm is more likely to attack the rival with whom it has low market commonality than the one with whom it competes in multiple markets  Because of the high stakes of competition under the condition of market commonality, there is a high probability that the attacked firm will respond to its competitor’s action in an effort to protect its position in one or more markets Market commonality Drivers of competitive behavior influenced by Market Commonality
  • 149. 149 Resource similarity Drivers of Competitive Actions and Responses:  The greater the resource imbalance between the acting firm and competitors or potential responders, the greater will be the delay in response by the firm with a resource disadvantage  When facing competitors with greater resources or more attractive market positions, firms should eventually respond, no matter how challenging the response Drivers of competitive behavior influenced by Market commonality Resource Similarity
  • 150. 150 Competitive Rivalry  Competitive action – a strategic or tactical action the firm takes to build or defend its competitive advantages or improve its market position  Competitive response – a strategic or tactical action the firm takes to counter the effects of a competitor’s competitive action
  • 151. 151 Strategic and Tactical Actions  Strategic action or a strategic response – a market-based move that involves a significant commitment of organizational resources and is difficult to implement and reverse  Tactical action or a tactical response – market-based move that is taken to fine-tune a strategy; it involves fewer resources and is relatively easy to implement and reverse
  • 152. 152 Factors Affecting Likelihood of Attack:  First movers allocate funds for – product innovation and development – aggressive advertising – advanced research and development  First movers can gain – the loyalty of customers who may become committed to the firm’s goods or services – market share that can be difficult for competitors to take during future competitive rivalry First mover incentives First Mover Incentives
  • 153. 153 Size Factors Affecting Likelihood of Attack:  Small firms are more likely – to launch competitive actions – to be quicker in doing so  Small firms are perceived as – nimble and flexible competitors – relying on speed and surprise to defend their competitive advantages or develop new ones while engaged in competitive rivalry  Small firms have the flexibility needed to launch a greater variety of competitive actions First mover incentives Size
  • 154. 154 Factors Affecting Likelihood of Attack:  Large firms are likely to initiate more competitive actions as well as strategic actions during a given time period  Large organizations commonly have the slack resources required to launch a larger number of total competitive actions First mover incentives Size Size “Think and act big and we’ll get smaller. Think and act small and we’ll get bigger.” - Herb Kelleher, Former CEO, Southwest Airlines
  • 155. 155 Quality Factors Affecting Likelihood of Attack:  Quality exists when the firm’s goods or services meet or exceed customers’ expectations First mover incentives Size Quality  Product quality dimensions include – Performance – Features – Flexibility – Durability – Conformance – Serviceability – Aesthetics – Perceived quality
  • 156. 156 Quality Factors Affecting Likelihood of Attack:  Quality exists when the firm’s goods or services meet or exceed customers’ expectations First mover incentives Size Quality  Service quality dimensions include – Timeliness – Courtesy – Consistency – Convenience – Completeness – Accuracy
  • 157. 157 Factors Affecting Likelihood of Response  Firms study three factors to predict how a competitor is likely to respond to competitive actions – type of competitive action – reputation – market dependence
  • 158. 158 Factors Affecting Likelihood of Response:  Strategic actions receive strategic responses  Tactical responses are taken to counter the effects of tactical actions  Strategic actions elicit fewer total competitive responses  A competitor likely will respond quickly to a tactical action  The time needed to implement and assess a strategic action delays competitors’ responses Type of competitive action Type of Competitive Action
  • 159. 159 Reputation Factors Affecting Likelihood of Response:  An actor is the firm taking an action or response  Reputation is the positive or negative attribute ascribed by one rival to another based on past competitive behavior  The firm studies responses that a competitor has taken previously when attacked to predict likely responses Type of competitive action Reputation
  • 160. 160 Market dependence Factors Affecting Likelihood of Response:  Market dependence is – the extent to which a firm’s revenues or profits are derived from a particular market  In general, firms can predict that competitors with high market dependence are likely to respond strongly to attacks threatening their market position Type of competitive action Reputation Market Dependence
  • 161. 161 Competition  Competitive Dynamics – competitive dynamics concerns the ongoing actions and responses taking place among all firms competing within a market for advantageous positions  Competitive Rivalry – building and sustaining competitive advantages are at the core of competitive rivalry – competitive advantages are the link to an advantageous market position
  • 162. 162 Strategic Conduct is Dynamic • A firm’s strategic conduct is dynamic in nature • Actions and responses shape the competitive positions of each firm’s business level strategy Firm B Firm A
  • 163. 163 Firm B Firm A Strategic Conduct is Dynamic • Actions taken by one firm elicits responses from competitors • Competitive responses lead to additional actions from the firm that acted originally Actions Response New Actions New Response
  • 164. 164 Competitive Dynamics:  Slow-cycle markets – the firm’s competitive advantages are shielded from imitation for long periods of time – imitation is costly  Competitive advantages are sustainable in slow-cycle markets  A proprietary, one-of-a-kind competitive advantage leads to competitive success in a slow-cycle market Slow-cycle markets Slow-Cycle Markets
  • 165. 165 Gradual Erosion of a Sustainable Competitive Advantage Returns from a Sustainable Competitive Advantage Time (Years) 0 5 10 Launch Exploitation Counterattack
  • 166. 166 Fast-cycle markets Competitive Dynamics:  Fast-cycle markets – the firm’s competitive advantages aren’t shielded from imitation – imitation happens quickly and somewhat inexpensively  Competitive advantages aren’t sustainable  Competitors use reverse engineering to quickly imitate or improve on the firm’s products  Non-proprietary technology is diffused rapidly Slow-cycle markets Fast-Cycle Markets
  • 167. 167 Obtaining Temporary Advantages to Create Sustained Advantage Returns from a Series of Replicable Actions Time (Years) 0 5 10 15 Launch Exploitation Counterattack Firm has already moved to next advantage
  • 168. 168 Competitive Dynamics:  Standard-cycle markets – the firm’s competitive advantages may be shielded from imitation – imitation is moderately costly  Competitive advantages are partially sustainable if the firm is able to continuously upgrade the quality of its competitive advantages  Firms – seek large market shares – gain customer loyalty through brand names – carefully control operations Slow-cycle markets Fast-cycle markets Standard-cycle markets Standard-Cycle Markets
  • 169. ©2003 Southwestern Publishing Company 169 Corporate-Level Strategy Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 6
  • 170. 170 Strategy Implementation Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Chapter 6 Corporate- Level Strategy Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 13 Strategic Entrepreneurship Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 4 Business-Level Strategy
  • 171. 171 Two Levels of Strategy A diversified company has two levels of strategy 1. Business-Level Strategy (Competitive Strategy) How to create competitive advantage in each business in which the company competes - low cost - differentiation - focused low cost - focused differentiation - integrated low cost/ differentiation 2. Corporate-Level Strategy (Company-wide Strategy) How to create value for the corporation as a whole
  • 172. 172 Key Questions in Corporate Strategy 1. What businesses should the corporation be in? 2. How should the corporate office manage the array of business units? Corporate Strategy is what makes the corporate whole add up to more than the sum of its business unit parts
  • 173. 173 Levels and Types of Diversification Low Levels of Diversification Single Business > 95% of business from a single business unit Dominant Business Between 70 and 95% of business from a single business unit
  • 174. 174 Related Constrained <70% of revenues from dominant business; all businesses share product, technological and distribution linkages Levels and Types of Diversification Moderate to High Levels of Diversification
  • 175. 175 Related Linked (Mixed) < 70% of revenues from dominant business, and only limited links exist Levels and Types of Diversification Moderate to High Levels of Diversification
  • 176. 176 Levels and Types of Diversification Unrelated < 70% of revenue comes from the dominant business, and there are no common links between businesses Very High Levels of Diversification
  • 177. 177 Reasons for Diversification Reasons to Enhance Strategic Competitiveness • Economies of scope • Market power • Financial economics Incentives Resources Managerial Motives
  • 178. 178 Incentives with Neutral Effects on Strategic Competitiveness • Anti-trust regulation • Tax laws • Low performance • Uncertain future cash flows • Firm risk reduction Incentives Resources Managerial Motives Reasons for Diversification
  • 179. 179 Resources with varying effects on value creation and strategic competitiveness • Tangible resources  financial resources  physical assets • Intangible resources  tacit knowledge  customer relations  image and reputation Incentives Resources Managerial Motives Reasons for Diversification
  • 180. 180 Managerial Motives (Value Reduction) • Diversifying managerial employment risk • Increasing managerial compensation Incentives Resources Managerial Motives Reasons for Diversification
  • 181. 181 Value-creating Strategies of Diversification: Operational and Corporate Readiness Related Constrained Diversification Vertical Integration (Market Power) Unrelated Diversification (Financial Economies) Both Operational and Corporate Relatedness (Rare Capability and can Create Diseconomies of Scope) Related Linked Diversification (Economies of Scope) Corporate Readiness: Transferring Skills into Businesses Through Corporate Headquarters Low High Sharing: Operational Relatedness Between Businesses Low High
  • 182. 182 Adding Value by Diversification Diversification most effectively adds value by either of two mechanisms: – Economies of scope: cost savings attributed to transferring the capabilities and competencies developed in one business to a new business – Market power: when a firm is able to sell its products above the existing competitive level or reduce the costs of its primary and support activities below the competitive level, or both
  • 183. 183 Alternative Diversification Strategies Related Diversification Strategies – sharing activities – transferring core competencies Unrelated Diversification Strategies – efficient internal capital market allocation – restructuring
  • 185. 185 Sharing Activities:  Sharing activities often lowers costs or raises differentiation  Sharing activities can lower costs if it: – achieves economies of scale – boosts efficiency of utilization – helps move more rapidly down the Learning Curve  Sharing activities can enhance potential for or reduce the cost of differentiation  Must involve activities that are crucial to competitive advantage Key Characteristics
  • 186. 186 Sharing Activities:  Strong sense of corporate identity  Clear corporate mission that emphasizes the importance of integrating business units  Incentive system that rewards more than just business unit performance Assumptions
  • 187. 187 Related Diversification Strategies – sharing activities – transferring core competencies Alternative Diversification Strategies
  • 188. 188 Transferring Core Competencies:  Exploits interrelationships among divisions  Start with value chain analysis – identify ability to transfer skills or expertise among similar value chains – exploit ability to transfer activities Key Characteristics
  • 189. 189 Transferring Core Competencies:  Transferring core competencies leads to competitive advantage only if the similarities among business units meet the following conditions: – activities involved in the businesses are similar enough that sharing expertise is meaningful – transfer of skills involves activities which are important to competitive advantage – the skills transferred represent significant sources of competitive advantage for the receiving unit Assumptions
  • 190. 190 Related Diversification Strategies – sharing activities – transferring core competencies Alternative Diversification Strategies Unrelated Diversification Strategies – efficient internal capital market allocation
  • 191. 191 Efficient Internal Capital Market Allocation:  Firms pursuing this strategy frequently diversify by acquisition: – acquire sound, attractive companies – acquired units are autonomous – acquiring corporation supplies needed capital – portfolio managers transfer resources from units that generate cash to those with high growth potential and substantial cash needs – add professional management & control to sub-units – sub-unit managers compensation based on unit results Key Characteristics
  • 192. 192 Efficient Internal Capital Market Allocation:  Managers have more detailed knowledge of firm relative to outside investors  Firm need not risk competitive edge by disclosing sensitive competitive information to investors  Firm can reduce risk by allocating resources among diversified businesses, although shareholders can generally diversify more economically on their own Assumptions
  • 193. 193 Related Diversification Strategies – sharing activities – transferring core competencies Unrelated Diversification Strategies – efficient internal capital market allocation Alternative Diversification Strategies – restructuring
  • 194. 194 Restructuring:  Seek out undeveloped, sick or threatened organizations or industries  Parent company (acquirer) intervenes and frequently: – changes sub-unit management team – shifts strategy – infuses firm with new technology – enhances discipline by changing control systems – divests part of firm – makes additional acquisitions to achieve critical mass Key Characteristics
  • 195. 195 Restructuring:  Frequently sell unit after making one-time changes since parent no longer adds value to ongoing operations Key Characteristics
  • 196. 196 Restructuring:  Requires keen management insight in selecting firms with depressed values or unforeseen potential  Must do more than restructure companies  Need to initiate restructuring of industries to create a more attractive environment Assumptions
  • 197. 197 Incentives to Diversify External Incentives:  Relaxation of anti-trust regulation allows more related acquisitions than in the past  Before 1986, higher taxes on dividends favored spending retained earnings on acquisitions  After 1986, firms made fewer acquisitions with retained earnings, shifting to the use of debt to take advantage of tax deductible interest payments
  • 198. 198 Incentives to Diversify Internal Incentives:  Poor performance may lead some firms to diversify to attempt to achieve better returns  Firms may diversify to balance uncertain future cash flows  Firms may diversify into different businesses in order to reduce risk
  • 199. 199 Resources and Diversification  Besides strong incentives, firms are more likely to diversify if they have the resources to do so  Value creation is determined more by appropriate use of resources than incentives to diversify
  • 200. 200 Managerial Motives to Diversify Managers have motives to diversify – diversification increases size; size is associated with executive compensation – diversification reduces employment risk – effective governance mechanisms may restrict such motives
  • 201. 201 Relationship Between Diversification and Performance Performance Level of Diversification Dominant Business Unrelated Business Related Constrained
  • 202. 202 Relationship Between Firm Performance and Diversification Incentives Managerial Motives Resources Diversification Strategy Firm Performance Internal Governance Strategy Implementation Capital Market Intervention and the Market for Managerial Talent
  • 203. ©2003 Southwestern Publishing Company 203 Acquisition and Restructuring Strategies Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 7
  • 204. 204 Strategy Implementation Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 13 Strategic Entrepreneurship Chapter 6 Corporate- Level Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies
  • 205. 205 Mergers and Acquisitions  Merger: a strategy through which two firms agree to integrate their operations on a relatively co-equal basis  Acquisition: a strategy through which one firm buys a controlling interest in another firm with the intent of making the acquired firm a subsidiary business within its own portfolio  Takeover: a special type of an acquisition strategy wherein the target firm did not solicit the acquiring firm’s bid
  • 206. 206 Acquisitions Reasons for Making Acquisitions Increase market power Overcome entry barriers Cost of new product development Increase speed to market Increase diversification Reshape firm’s competitive scope Lower risk compared to developing new products Learn and develop new capabilities
  • 207. 207 Reasons for Making Acquisitions:  Factors increasing market power – when a firm is able to sell its goods or services above competitive levels or – when the costs of its primary or support activities are below those of its competitors – usually is derived from the size of the firm and its resources and capabilities to compete  Market power is increased by – horizontal acquisitions – vertical acquisitions – related acquisitions Increased Market Power
  • 208. 208 Reasons for Making Acquisitions:  Barriers to entry include – economies of scale in established competitors – differentiated products by competitors – enduring relationships with customers that create product loyalties with competitors  acquisition of an established company – may be more effective than entering the market as a competitor offering an unfamiliar good or service that is unfamiliar to current buyers – provides a new entrant with immediate market access Overcome Barriers to Entry
  • 209. 209 Reasons for Making Acquisitions:  Significant investments of a firm’s resources are required to – Develop new products internally – introduce new products into the marketplace  Acquisition of a competitor may result in – more predictable returns – faster market entry – rapid access to new capabilities Cost of New Product Development and Speed to Market
  • 210. 210 Reasons for Making Acquisitions:  An acquisition’s outcomes can be estimated more easily and accurately compared to the outcomes of an internal product development process  Therefore managers may view acquisitions as lowering risk Lower Risk Compared to Developing New Products
  • 211. 211 Reasons for Making Acquisitions:  It may be easier to develop and introduce new products in markets currently served by the firm  It may be difficult to develop new products for markets in which a firm lacks experience – it is uncommon for a firm to develop new products internally to diversify its product lines – acquisitions are the quickest and easiest way to diversify a firm and change its portfolio of business Increased Diversification
  • 212. 212 Reasons for Making Acquisitions:  Firms may use acquisitions to reduce their dependence on one or more products or markets  Reducing a company’s dependence on specific markets alters the firm’s competitive scope Reshaping the Firms’ Competitive Scope
  • 213. 213 Reasons for Making Acquisitions:  Acquisitions may gain capabilities that the firm does not possess  Acquisitions may be used to – acquire a special technological capability – broaden a firm’s knowledge base – reduce inertia Learning and Developing New Capabilities
  • 214. 214 Acquisitions Problems With Acquisitions Integration difficulties Inadequate evaluation of target Large or extraordinary debt Inability to achieve synergy Too much diversification Managers overly focused on acquisitions Resulting firm is too large
  • 215. 215 Problems With Acquisitions  Integration challenges include – melding two disparate corporate cultures – linking different financial and control systems – building effective working relationships (particularly when management styles differ) – resolving problems regarding the status of the newly acquired firm’s executives – loss of key personnel weakens the acquired firm’s capabilities and reduces its value Integration Difficulties
  • 216. 216 Problems With Acquisitions  Evaluation requires that hundreds of issues be closely examined, including – financing for the intended transaction – differences in cultures between the acquiring and target firm – tax consequences of the transaction – actions that would be necessary to successfully meld the two workforces  Ineffective due-diligence process may – result in paying excessive premium for the target company Inadequate Evaluation of Target
  • 217. 217 Problems With Acquisitions  Firm may take on significant debt to acquire a company  High debt can – increase the likelihood of bankruptcy – lead to a downgrade in the firm’s credit rating – preclude needed investment in activities that contribute to the firm’s long-term success Large or Extraordinary Debt
  • 218. 218 Problems With Acquisitions  Synergy exists when assets are worth more when used in conjunction with each other than when they are used separately  Firms experience transaction costs when they use acquisition strategies to create synergy  Firms tend to underestimate indirect costs when evaluating a potential acquisition Inability to Achieve Synergy
  • 219. 219 Problems With Acquisitions  Diversified firms must process more information of greater diversity  Scope created by diversification may cause managers to rely too much on financial rather than strategic controls to evaluate business units’ performances  Acquisitions may become substitutes for innovation Too Much Diversification
  • 220. 220 Problems With Acquisitions  Managers in target firms may operate in a state of virtual suspended animation during an acquisition  Executives may become hesitant to make decisions with long-term consequences until negotiations have been completed  Acquisition process can create a short- term perspective and a greater aversion to risk among top-level executives in a target firm Managers Overly Focused on Acquisitions
  • 221. 221 Problems With Acquisitions  Additional costs may exceed the benefits of the economies of scale and additional market power  Larger size may lead to more bureaucratic controls  Formalized controls often lead to relatively rigid and standardized managerial behavior  Firm may produce less innovation Too Large
  • 222. 222 Attributes of Effective Acquisitions Attributes Results Complementary Assets or Resources Buying firms with assets that meet current needs to build competitiveness Friendly Acquisitions Friendly deals make integration go more smoothly Careful Selection Process Deliberate evaluation and negotiations are more likely to lead to easy integration and building synergies Maintain Financial Slack Provide enough additional financial resources so that profitable projects would not be foregone
  • 223. 223 Attributes of Effective Acquisitions Attributes Results Low-to-Moderate Debt Merged firm maintains financial flexibility Flexibility Has experience at managing change and is flexible and adaptable Sustain Emphasis on Innovation Continue to invest in R&D as part of the firm’s overall strategy
  • 224. 224 Restructuring Activities  Downsizing – Wholesale reduction of employees  Downscoping – Selectively divesting or closing non-core businesses – Reducing scope of operations – Leads to greater focus  Leveraged Buyout (LBO) – A party buys a firm’s entire assets in order to take the firm private.
  • 225. 225 Lower performance Higher performance Higher risk Loss of human capital Restructuring and Outcomes Emphasis on strategic controls High debt costs Reduced debt costs Reduced labor costs Downsizing Downscoping Leveraged buyout
  • 226. ©2003 Southwestern Publishing Company 226 International Strategy Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 8
  • 227. 227 Strategy Implementation Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Chapter 13 Strategic Entrepreneurship Strategic Outcomes Chapter 6 Corporate- Level Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 8 International Strategy Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies
  • 228. 228 Exporting Licensing Strategic alliances Acquisitions Establishment of a new subsidiary International business-level strategy Multidomestic strategy Global strategy Transnational strategy Opportunities and Outcomes of International Strategy Increased market size Return on investment Economies of scale and learning Advantage in location Identify International Opportunities Explore Resources and Capabilities Use Core Competence International Strategies Modes of Entry
  • 229. 229 Better performance Innovation Opportunities and Outcomes of International Strategy: Continued Exporting Licensing Strategic alliances Acquisitions Establishment of a new subsidiary Use Core Competence Modes of Entry Management problems and risk Management problems and risk Strategic Competitiveness Outcomes
  • 230. 230 International Strategy Life Cycle Production Becomes Standardized and is Relocated to Low Cost Countries Product Demand Develops and Firm Exports Products Firm Introduces Innovation in Domestic Market Foreign Competition Begins Production Firm Begins Production Abroad Selling Products or Services Outside a Firm’s Domestic Market
  • 231. 231 Motivations for International Expansion  Increase Market Share – domestic market may lack the size to support efficient scale manufacturing facilities  Return on Investment – large investment projects may require global markets to justify the capital outlays – weak patent protection in some countries implies that firms should expand overseas rapidly in order to preempt imitators
  • 232. 232 Motivations for International Expansion  Economies of Scale or Learning – expanding size or scope of markets helps to achieve economies of scale in manufacturing as well as marketing, R & D or distribution – can spread costs over a larger sales’ base – increase profit per unit  Location Advantages – low cost markets may aid in developing competitive advantage – may achieve better access to: • Raw materials • Lower cost labor • Key customers • Energy
  • 233. 233 International Business-Level Strategy: Determinants of National Advantage Factors of production Related and supporting industries Demand conditions Firm strategy, structure, and rivalry
  • 234. 234 International Business-Level Strategy: Determinants of National Advantage  Factors of production: the inputs necessary to compete in any industry – labor – land – natural resources – capital – infrastructure – basic factors include natural and labor resources – advanced factors include digital communication systems and educated workforce
  • 235. 235 International Business-Level Strategy: Determinants of National Advantage  Demand conditions: characterized by the nature and size of buyers’ needs in the home market for the industry’s goods or services – size of market segment can lead to scale- efficient facilities – efficiency can lead to domination of the industry in other countries – specialized demand may create opportunities beyond national boundaries
  • 236. 236 International Business-Level Strategy: Determinants of National Advantage  Related and supporting industries: supporting services, facilities, suppliers and so on – support in design – support in distribution – related industries as suppliers and buyers
  • 237. 237 International Business-Level Strategy: Determinants of National Advantage  Firm strategy, structure, and rivalry: the pattern of strategy, structure, and rivalry among firms – common technical training – methodological product and process improvement – cooperative and competitive systems
  • 238. 238 International Corporate-Level Strategy Need for Local Responsiveness Need for Global Integration Low High Low High Global strategy Transnational strategy Multidomestic strategy
  • 239. 239 International Corporate-Level Strategy  Type of corporate strategy selected will have an impact on the selection and implementation of the business-level strategies  Some corporate strategies provide individual country units with flexibility to choose their own strategies  Others dictate business-level strategies from the home office and coordinate resource sharing across units
  • 240. 240 Multidomestic strategy International Corporate-Level Strategy: Multidomestic Strategy • Strategy and operating decisions are decentralized to strategic business units (SBU) in each country • Products and services are tailored to local markets • Business units in one country are independent of each other • Assumes markets differ by country or regions • Focus on competition in each market • Prominent strategy among European firms due to broad variety of cultures and markets in Europe
  • 241. 241 International Corporate-Level Strategy: Global Strategy Global strategy • Products are standardized across national markets • Decisions regarding business-level strategies are centralized in the home office • Strategic business units (SBU) are assumed to be interdependent • Emphasizes economies of scale • Often lacks responsiveness to local markets • Requires resource sharing and coordination across borders (which also makes it difficult to manage)
  • 242. 242 Transnational strategy International Corporate-Level Strategy: Transnational Strategy • Seeks to achieve both global efficiency and local responsiveness • Difficult to achieve because of simultaneous requirements  strong central control and coordination to achieve efficiency  decentralization to achieve local market responsiveness • Must pursue organizational learning to achieve competitive advantage
  • 243. 243 Type of Entry Characteristics Exporting High cost, low control Licensing Low cost, low risk, little control, low returns Strategic alliances Shared costs, shared resources, shared risks, problems of integration Acquisition Quick access to new market, high cost, complex negotiations, problems of merging with domestic operations New wholly owned subsidiary Complex, often costly, time consuming, high risk, maximum control, potential above-average returns Global Market Entry: Choice of Entry Mode
  • 244. 244 Strategic Competitiveness Outcomes: Returns  International diversification and returns: firm expands the sales of its goods or services across the borders of global regions and countries into different geographic locations or markets – may increase a firm’s returns – such firms usually achieve the most positive stock returns – firm may achieve economies of scale and experience, location advantages, increased market size and opportunity to stabilize returns
  • 245. 245 Strategic Competitiveness Outcomes: Innovation  International diversification and innovation: firm expands the sales of its goods or services across the borders of global regions and countries into different geographic locations or markets – potentially greater returns on innovations (larger markets) – generate additional resources for investment in innovation – exposed to new products and processes in international markets, generates additional knowledge leading to innovations
  • 246. 246 Risks in an International Environment Political Risks Economic Risks Political risks include • instability in national governments • war, both civil and international • potential nationalization of a firm’s resources Political Risks
  • 247. 247 Risks in an International Environment Economic Risks Economic risks are interdependent with political risks and include • differences and fluctuations in the value of different currencies • differences in prevailing wage rates • difficulties in enforcing property rights • unemployment Political Risks
  • 248. 248 Limits to International Expansion: Management Problems  Cost of coordination across diverse geographical business units  Institutional and cultural barriers  Understanding strategic intent of competitors  The overall complexity of competition
  • 249. ©2003 Southwestern Publishing Company 249 Cooperative Strategy Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 9
  • 250. 250 Strategy Implementation Chapter 11 Organizational Structure and Controls Chapter 10 Corporate Governance Chapter 12 Strategic Leadership Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 13 Strategic Entrepreneurship Chapter 6 Corporate- Level Strategy Chapter 9 Cooperative Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 8 International Strategy Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies
  • 251. 251 Cooperative Strategy  Cooperative strategy is a strategy in which firms – work together – to achieve a shared objective  Cooperating with other firms is a strategy that – creates value for a customer – exceeds the cost of constructing customer value in other ways – establishes a favorable position relative to competition
  • 252. 252 Strategic Alliance  A strategic alliance is a cooperative strategy in which – firms combine some of their resources and capabilities – to create a competitive advantage  A strategic alliance involves – exchange and sharing of resources and capabilities – co-development or distribution of goods or services
  • 253. 253 Combined Resources Capabilities Core Competencies Resources Capabilities Core Competencies Resources Capabilities Core Competencies Strategic Alliance Firm A Firm B Mutual interests in designing, manufacturing, or distributing goods or services
  • 254. 254 Types of Cooperative Strategies  Joint venture: two or more firms create an independent company by combining parts of their assets  Equity strategic alliance: partners who own different percentages of equity in a new venture  Nonequity strategic alliances: contractual agreements given to a company to supply, produce, or distribute a firm’s goods or services without equity sharing
  • 255. 255 Market Reason Slow Cycle • Gain access to a restricted market • Establish a franchise in a new market • Maintain market stability (e.g., establishing standards) Reasons for Strategic Alliances by Market Type
  • 256. 256 Market Reason Fast Cycle • Speed up development of new goods or service • Speed up new market entry • Maintain market leadership • Form an industry technology standard • Share risky R&D expenses • Overcome uncertainty Reasons for Strategic Alliances by Market Type
  • 257. 257 Market Reason Standard Cycle • Gain market power (reduce industry overcapacity) • Gain access to complementary resources • Establish economies of scale • Overcome trade barriers • Meet competitive challenges from other competitors • Pool resources for very large capital projects • Learn new business techniques Reasons for Strategic Alliances by Market Type
  • 258. 258 Business-Level Cooperative Strategies: Complementary Alliances • complementary strategic alliances are designed to take advantage of market opportunities by combining partner firms’ assets in complementary ways to create new value – these include distribution, supplier or outsourcing alliances where firms rely on upstream or downstream partners to build competitive advantage Complementary Strategic Alliances
  • 259. 259 Business-Level Cooperative Strategies: Primary Activities Support Activities Service Marketing & Sales Outbound Logistics Operations Inbound Logistics Firm Infrastructure Human Resource Mgmt. Technological Development Procurement Primary Activities Support Activities Service Marketing & Sales Outbound Logistics Operations Inbound Logistics Firm Infrastructure Human Resource Mgmt. Technological Development Procurement Vertical Alliance Supplier • vertical complementary strategic alliance is formed between firms that agree to use their skills and capabilities in different stages of the value chain to create value for both firms • outsourcing is one example of this type of alliance Buyer Complementary Strategic Alliances
  • 260. 260 Business-Level Cooperative Strategies: Primary Activities Support Activities Service Marketing & Sales Outbound Logistics Operations Inbound Logistics Firm Infrastructure Human Resource Mgmt. Technological Development Procurement Primary Activities Support Activities Service Marketing & Sales Outbound Logistics Operations Inbound Logistics Firm Infrastructure Human Resource Mgmt. Technological Development Procurement Horizontal Alliance Buyer Potential Competitors • horizontal complementary strategic alliance is formed between partners who agree to combine their resources and skills to create value in the same stage of the value chain • focus on long-term product development and distribution opportunities • the partners may become competitors • requires a great deal of trust between the partners Buyer Complementary Strategic Alliances
  • 261. 261 Business-Level Cooperative Strategies: • competition response strategic alliances occur when firms join forces to respond to a strategic action of another competitor • because they can be difficult to reverse and expensive to operate, competition response strategic alliances are primarily formed to respond to strategic rather than tactical actions Competition Response Alliances Competition Response Alliances Complementary Alliances
  • 262. 262 Business-Level Cooperative Strategies: • uncertainty reducing strategic alliances are used to hedge against risk and uncertainty • these alliances are most noticed in fast-cycle markets • alliance may be formed to reduce the uncertainty associated with developing new product or technology standards Uncertainty Reducing Alliances Competition Response Alliances Uncertainty Reducing Alliances Complementary Alliances
  • 263. 263 Business-Level Cooperative Strategies: • competition reducing strategic alliances may be created to avoid destructive or excessive competition • explicit collusion exists when firms directly negotiate production output and pricing agreements in order to reduce competition (illegal) • tacit collusion exists when several firms in an industry indirectly coordinate their production and pricing decisions by observing each other’s competitive actions and responses Competition Reducing Alliances Competition Reducing Alliances Competition Response Alliances Uncertainty Reducing Alliances Complementary Alliances
  • 264. 264 Business-Level Cooperative Strategies: • mutual forbearance is a form of tacit collusion in which firms avoid competitive attacks against those rivals they meet in multiple markets • competition reducing strategic alliances may require governments to find ways to permit collaboration among rivals without violating antitrust laws Competition Reducing Alliances Competition Reducing Alliances Competition Response Alliances Uncertainty Reducing Alliances Complementary Alliances
  • 265. 265 Corporate-Level Cooperative Strategies • Corporate-level cooperative strategies are designed to facilitate product and/or market diversification - diversifying strategic alliance - synergistic strategic alliance - franchising • Diversifying alliances and synergistic alliances allow firms - to grow and diversify their operations - through a means other than a merger or acquisition
  • 266. 266 Corporate-Level Cooperative Strategies: Diversifying Alliances • diversifying strategic alliance allows a firm to expand into new product or market areas without completing a merger or an acquisition • provides some of the potential synergistic benefits of a merger or acquisition, but with less risk and greater levels of flexibility • permits a “test” of whether a future merger between the partners would benefit both parties Diversifying Alliances
  • 267. 267 Corporate-Level Cooperative Strategies: • synergistic strategic alliances create joint economies of scope between two or more firms • create synergy across multiple functions or multiple businesses between partner firms Synergistic Alliances Synergistic Alliances Diversifying Alliances
  • 268. 268 Corporate-Level Cooperative Strategies: • franchising spreads risks and uses resources, capabilities, and competencies without merging or acquiring another company • contractual relationship concerning the franchise that is developed between two parties, the franchisee and the franchisor • an alternative to pursuing growth through mergers and acquisitions Franchising Franchising Diversifying Alliances Synergistic Alliances
  • 269. 269 International Cooperative Strategies  Cross-border strategic alliance – an international cooperative strategy in which firms with headquarters in different nations combine some of their resources and capabilities to create a competitive advantage – a firm may form cross-border strategic alliances to leverage core competencies that are the foundation of its domestic success to expand into international markets
  • 270. 270 International Cooperative Strategies  Allows risk sharing by reducing financial investment  Host partner knows local market and customs  International alliances can be difficult to manage due to differences in management styles, cultures or regulatory constraints  Must gauge partner’s strategic intent so they do not gain access to important technology and become a competitor
  • 271. 271 Network Cooperative Strategies  A network strategy is a cooperative strategy wherein several firms agree to form multiple partnerships to achieve shared objectives – stable alliance network – dynamic alliance network  Effective social relationships and interactions among partners are keys to a successful network cooperative strategy
  • 272. 272 Network Cooperative Strategies: Stable Alliance Network • long term relationships that often appear in mature industries where demand is relatively constant and predictable • stable networks are built for exploitation of the economies available between firms Stable Alliance Network
  • 273. 273 Network Cooperative Strategies: Dynamic Alliance Network • arrangements that evolve in industries with rapid technological change leading to short product life cycles • primarily used to stimulate rapid, value-creating product innovations and subsequent successful market entries • purpose is often exploration of new ideas Dynamic Alliance Network Stable Alliance Network
  • 274. 274 Competitive Risks with Cooperative Strategies Competitive Risks • Partner may act opportunistically • Misrepresentation of competencies brought to the partnership • Partner fails to make committed resources and capabilities available to its partners • Firm may make investments that are specific to the alliance while its partner does not
  • 275. 275 Competitive Risks with Cooperative Strategies Risk and Asset Management Approaches Competitive Risks • Manage the balance between learning from partners while protecting knowledge and sources of competitive advantages from excessive learning by partners • Assign managerial responsibility for a firm’s cooperative strategies to a high-level executive or team • Specify resources and capabilities that will be shared and those that will not be shared (detailed contracts and monitoring) • Develop trusting relationships
  • 276. 276 Approaches for Managing Cooperative Strategies  cost minimization – formal contracts specify how the cooperative strategy is to be monitored and how partner behavior is to be controlled  opportunity maximization – maximize partnership’s value-creation opportunities – partners take advantage of unexpected opportunities to learn from each other and to explore additional marketplace possibilities – fewer formal, limiting, contracts
  • 277. 277 Competitive Risks with Cooperative Strategies Risk and Asset Management Approaches Competitive Risks Desired Outcome • Creating value • Above-average returns
  • 278. ©2003 Southwestern Publishing Company 278 Corporate Governance Michael A. Hitt R. Duane Ireland Robert E. Hoskisson Chapter 10
  • 279. 279 Strategy Implementation Chapter 10 Corporate Governance Strategy Formulation Strategic Competitiveness Above-Average Returns Strategic Intent Strategic Mission Chapter 2 The External Environment Chapter 3 The Internal Environment The Strategic Management Process Feedback Strategic Inputs Strategic Actions Strategic Outcomes Chapter 6 Corporate- Level Strategy Chapter 9 Cooperative Strategy Chapter 5 Competitive Rivalry and Competitive Dynamics Chapter 8 International Strategy Chapter 4 Business-Level Strategy Chapter 7 Acquisition and Restructuring Strategies
  • 280. 280 Corporate Governance  Corporate governance is – a relationship among stakeholders that is used to determine and control the strategic direction and performance of organizations – concerned with identifying ways to ensure that strategic decisions are made effectively – used in corporations to establish order between the firm’s owners and its top-level managers
  • 281. 281 Corporate Governance Mechanisms Ownership concentration – relative amounts of stock owned by individual shareholders and institutional investors Board of Directors – individuals responsible for representing the firm’s owners by monitoring top-level managers’ strategic decisions Internal Governance Mechanisms
  • 282. 282 Corporate Governance Mechanisms Executive Compensation – use of salary, bonuses, and long- term incentives to align managers’ interests with shareholders’ interests  Monitoring by top-level managers – they may obtain Board seats (not in financial institutions) – they may elect Board representatives Internal Governance Mechanisms
  • 283. 283 Corporate Governance Mechanisms Market for Corporate Control – the purchase of a firm that is underperforming relative to industry rivals in order to improve its strategic competitiveness External Governance Mechanisms