This document provides information about the recruitment process for Probationary Officers at the State Bank of India. It contains details about the written exam which will be held on April 28th, 2013. The written exam will consist of objective and descriptive tests assessing candidates' reasoning ability, data analysis, general awareness, English language skills, and more. Candidates who pass the written exams will be invited to a group discussion and interview. Final selection will be based on combined scores from the written exam and the group discussion/interview. The document provides sample questions and instructions for correctly completing the answer sheet.
This document provides information about the recruitment process for clerical positions at the State Bank of India. It contains 3 main sections:
1) General instructions for the written examination, including directions on punctuality, materials allowed, and completing the answer sheet.
2) An overview of the written examination, which will consist of 5 objective tests assessing general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge.
3) Sample questions that illustrate the type of content in each test section, such as general knowledge, English grammar, math problems, and logic puzzles.
Bank of baroda (po) (9008) 30.05.2010 englishcpg07bm046
1. The document provides instructions for candidates taking the Probationary Officers' Recruitment Tests organized by Bank of Baroda on May 30, 2010.
2. It outlines general instructions regarding punctuality, call letters, compliance with instructions, materials allowed, answering sheets, and more.
3. Detailed instructions are provided on how to fill out the answering sheet correctly, including using HB pencil to blacken ovals to select answers and fill in personal details. Incorrect ways of marking that could lead to issues are also illustrated.
The document provides instructions for candidates taking the Entrance Test-2012 for admission to medical and dental institutions in Punjab, Pakistan. It outlines that there are four shuffled question papers with different color codes, and candidates must correctly answer the first question identifying their assigned code or be disqualified. All answers must be filled in on the MCQ response form using a blue ballpoint pen. No devices, books, or notes are allowed. Candidates may not talk or look at others' papers and cannot change answers once marked. All materials must be returned separately at the end of the test.
This document provides advice to students on how to succeed in exams at the University of Bradford School of Management. It discusses common reasons students do poorly, such as not answering the question fully, poor time management, and superficial answers. Tutors emphasize the need to answer the specific question, support ideas with evidence, and demonstrate a clear understanding of topics through accurate descriptions and analysis. The document provides tips for exam preparation, including revising beyond assigned readings, carefully planning answers, and practicing handwriting legibly under time constraints.
This document discusses assessment of learning and test construction. It defines key terms like measurement, evaluation, and different types of tests. It also covers test classification systems, criteria for a good test, considerations in test construction like length and formats, and pointers for different test types like recall and recognition. The overall purpose is to provide guidance on developing and using assessment tools to improve the teaching and learning process.
This document discusses assessment of learning and various testing methods. It describes different types of tests such as objective, essay, and standardized tests. It covers test construction including writing test items, establishing validity and reliability. Scoring methods and statistical tools for interpreting test results like frequency distributions are also outlined. The purpose of assessment is to improve the teaching and learning process through measuring student outcomes.
This document discusses assessment of learning and different types of tests used to evaluate student learning. It describes formative and summative assessments, as well as standardized, criterion-referenced, and norm-referenced tests. The stages of test construction are outlined, including planning, trying out drafts, establishing validity and reliability, and interpreting scores. Guidelines are provided for constructing different types of tests such as objective, essay, and recognition tests. The advantages and disadvantages of objective and essay tests are also compared.
This document is a syllabus for a retail management course taught in the spring of 2014. It provides information about the instructor, textbook, course objectives, learning outcomes, assignments, policies, and grading. The course will introduce students to retail operations, strategies, and challenges through lectures, discussions of assigned case studies, a midterm exam, and a term project involving visits to a retail store and presentation. Students will demonstrate their understanding of retail mix, marketing, merchandising, finance, and customer satisfaction. Class participation, attendance, exams and case study analyses will be used to evaluate student learning.
This document provides information about the recruitment process for clerical positions at the State Bank of India. It contains 3 main sections:
1) General instructions for the written examination, including directions on punctuality, materials allowed, and completing the answer sheet.
2) An overview of the written examination, which will consist of 5 objective tests assessing general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge.
3) Sample questions that illustrate the type of content in each test section, such as general knowledge, English grammar, math problems, and logic puzzles.
Bank of baroda (po) (9008) 30.05.2010 englishcpg07bm046
1. The document provides instructions for candidates taking the Probationary Officers' Recruitment Tests organized by Bank of Baroda on May 30, 2010.
2. It outlines general instructions regarding punctuality, call letters, compliance with instructions, materials allowed, answering sheets, and more.
3. Detailed instructions are provided on how to fill out the answering sheet correctly, including using HB pencil to blacken ovals to select answers and fill in personal details. Incorrect ways of marking that could lead to issues are also illustrated.
The document provides instructions for candidates taking the Entrance Test-2012 for admission to medical and dental institutions in Punjab, Pakistan. It outlines that there are four shuffled question papers with different color codes, and candidates must correctly answer the first question identifying their assigned code or be disqualified. All answers must be filled in on the MCQ response form using a blue ballpoint pen. No devices, books, or notes are allowed. Candidates may not talk or look at others' papers and cannot change answers once marked. All materials must be returned separately at the end of the test.
This document provides advice to students on how to succeed in exams at the University of Bradford School of Management. It discusses common reasons students do poorly, such as not answering the question fully, poor time management, and superficial answers. Tutors emphasize the need to answer the specific question, support ideas with evidence, and demonstrate a clear understanding of topics through accurate descriptions and analysis. The document provides tips for exam preparation, including revising beyond assigned readings, carefully planning answers, and practicing handwriting legibly under time constraints.
This document discusses assessment of learning and test construction. It defines key terms like measurement, evaluation, and different types of tests. It also covers test classification systems, criteria for a good test, considerations in test construction like length and formats, and pointers for different test types like recall and recognition. The overall purpose is to provide guidance on developing and using assessment tools to improve the teaching and learning process.
This document discusses assessment of learning and various testing methods. It describes different types of tests such as objective, essay, and standardized tests. It covers test construction including writing test items, establishing validity and reliability. Scoring methods and statistical tools for interpreting test results like frequency distributions are also outlined. The purpose of assessment is to improve the teaching and learning process through measuring student outcomes.
This document discusses assessment of learning and different types of tests used to evaluate student learning. It describes formative and summative assessments, as well as standardized, criterion-referenced, and norm-referenced tests. The stages of test construction are outlined, including planning, trying out drafts, establishing validity and reliability, and interpreting scores. Guidelines are provided for constructing different types of tests such as objective, essay, and recognition tests. The advantages and disadvantages of objective and essay tests are also compared.
This document is a syllabus for a retail management course taught in the spring of 2014. It provides information about the instructor, textbook, course objectives, learning outcomes, assignments, policies, and grading. The course will introduce students to retail operations, strategies, and challenges through lectures, discussions of assigned case studies, a midterm exam, and a term project involving visits to a retail store and presentation. Students will demonstrate their understanding of retail mix, marketing, merchandising, finance, and customer satisfaction. Class participation, attendance, exams and case study analyses will be used to evaluate student learning.
This document contains examples of phrasal verbs used in sentences. It provides sentences demonstrating phrasal verbs where the particle is separable from the verb, such as "take off" and "turn off", and phrasal verbs where the particle is inseparable, such as "look after" and "get on". It also includes examples where the phrasal verb can be both separable and inseparable depending on the meaning.
This document contains vocabulary related to conjunctions and connecting words in English, Basque, Spanish, and French. It provides the translations of conjunctions such as "whereas", "while", "but", "yet", "although", "even though", "though", "despite", "in spite of", "however", and "on the other hand" between the four languages. It then provides examples of using these conjunctions in sentences, including sentences comparing pictures with different traffic conditions and examples using the conjunctions with clauses and gerunds.
Driving Business Applications with Real-Time DataBP Logix
This paper examines how Process Director can help you rapidly build and deploy robust, highly customized applications in a fraction of the time of traditional development efforts.
This document lists several classic British dishes including roast beef and Yorkshire pudding with gravy, fish and chips battered and fried fish served with salt and vinegar, beans on toast with beans and tomato sauce, a full English breakfast with various meats and eggs, sausage rolls, steak and kidney pie with beef and kidneys, ginger beer, and brown sauce such as HP sauce.
Los Angeles has a population of 3.7 million people within the city limits, but the greater metropolitan area is home to 24 million residents. It has a high population density of 7,800 people per square mile and its county has the 18th largest economy in the world. Los Angeles is a major center for business, manufacturing, retail, tourism, and entertainment.
The document discusses several conjunctions that can be used to indicate contrast or concession: although, though, even though, in spite of, despite, and however. It provides examples of how each conjunction is used grammatically in a sentence, such as "Although + Subject + Verb" or "despite/in spite of + noun/pronoun." Even though is described as the strong form of although. However can be used before adjectives or adverbs to emphasize those words.
My first quiz at bcqc pune.
A quiz i did for my college festival in march 2010 in Coimbatore.
P.s - The repeats weren't repeats back then! and the questions that were repeats was jus to fill in the blank spaces! :P
cheers have fun ! \m/
The document discusses the differences between the present perfect and simple past tenses. The present perfect is used to talk about past experiences without specifying a time, while the simple past is used to talk about specific past times or actions that are completed. Some examples of correct and incorrect usage are provided. Time expressions like "for" and "since" can be used with the present perfect to indicate durations or the moment an action began. "For" indicates a period of time, while "since" indicates the starting point of a continuous action.
The document provides context and sources for questions that will appear on the CAT 2008 English exam. It includes sources for fill-in-the-blank questions from two books, sources for paragraph completion questions from articles in The New Yorker and The Telegraph, and sources for reading comprehension passages from books by Eco, Pinker, and Diamond.
This document provides examples of how to use the conjunctions "although", "in spite of", "despite", and "though" to join two clauses. It includes examples sentences where the conjunctions are used to complete sentences as well as examples combining two sentences into one using the conjunctions. The document focuses on demonstrating the proper grammatical use of these conjunctions.
The document discusses different narrative tenses in English including the past continuous, past simple, past perfect simple, and past perfect continuous. It provides examples of sentences using each tense and explains their uses - such as using the past continuous to describe background events happening at the same time as other short activities, and using the past perfect continuous to talk about long actions that were ongoing before the main events.
The document is an Irish quiz that asks a series of true/false and multiple choice questions about Ireland. Some of the key facts covered are:
- Ireland gained independence from the UK in the early 1920s
- St. Patrick's Day is celebrated on March 17th
- The main currency is the Euro and the main religion is Catholicism
- The potato famine occurred in the 19th century and greatly reduced Ireland's population
- Famous Irish writers include W.B. Yeats, James Joyce, and Oscar Wilde
- Mary McAleese was Ireland's president and was born in Belfast
- The approximate population of Ireland is 4.3 million people
This document provides information and examples about using linking words such as "but", "however", "although", and "despite" to connect contrasting ideas. It explains that "but" is more informal than "however" and cannot be used at the beginning of a sentence. "Although" and "despite" can be used either at the beginning or in the middle of a sentence, while "in spite of" and "despite" are followed by a noun or gerund. The document also discusses using comparative and superlative forms of adjectives and provides practice identifying the correct forms.
This document discusses contrast words that can be used when making two points and emphasizing that one contrasts with the other. Some of the main contrast words discussed are "but", "although", "even though", "however", "nevertheless", "in spite of", and "despite". The document explains how each of these words is used and the nuanced differences between them.
This document lists and defines various linkers and connectors used to connect ideas in writing. It categorizes them based on their function, such as contrasting ideas, giving reasons or causes, indicating purpose, consequences, addition, exemplification, succession, stating facts or opinions, and showing similarities. Some common examples provided are "although", "because", "in order to", "furthermore", "for example", "firstly", "similarly". These linking words and phrases help develop coherence and smooth transitions between ideas.
While she is very wealthy, she is unhappy. Despite her significant financial resources, personal wealth alone does not guarantee happiness or satisfaction in life. Her money has failed to bring her joy.
This document provides information on various linking words and connectors used in English. It categorizes them based on their functions, such as contrasting ideas, giving reasons or causes, adding information, exemplifying, sequencing events, and summarizing. Examples are given for each category of linking words, such as "although" and "however" for contrast, "because" and "as a result" for reasons, and "firstly" and "lastly" for sequencing.
CAT English assesses candidates on 4 components - Vocabulary, Reading Comprehension, Verbal Reasoning, and Grammar & Usage. Various question types are used to test these components, such as fill-in-the-blank, paragraph completion, and passage-based multiple-choice questions. Wordpandit helps with CAT English preparation by providing concepts, exercises and tips for each component section. Resources include a vocabulary builder, daily reading passages, explanations of verbal reasoning concepts, and grammar usage tips. Students are guided to follow the learning steps on the homepage to enhance their preparation.
Cum exprimi contrastul in limba engleza
Explicatia video si exercitii pe :http://dictionarenglezroman-online.ro/cuvinte-care-se-confunda/despite-in-spite-of-although-even-though/
This document discusses contrast and concession clauses introduced by subordinating conjunctions such as "although, though, even though, whereas, while, even if". It explains that "although" and "though" mean the same, while "even though" is stronger. It also notes that "whereas" is more formal than "while" and that "even if" emphasizes that a situation will not change. Finally, it mentions that the adverb "though" expresses contrast and always appears at the end of the sentence.
1336817894871 acquaint yourself_booklet_english - copyRajib Das
The document provides information about the recruitment process for clerical positions at the State Bank of India. It contains 3 main sections:
1) General instructions for the written examination, including directions on punctuality, materials allowed, and completing the answer sheet.
2) An overview of the written examination, which will consist of 5 objective tests assessing general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge.
3) Sample questions that illustrate the type of content in each test section, such as general knowledge, English grammar, math problems, and logic puzzles.
1336817894871 acquaint yourself_booklet_english - copyRajib Das
The document provides information about the recruitment process for clerical positions at the State Bank of India. It contains 3 main sections:
1) General instructions for the written examination, including directions on punctuality, materials allowed, and completing the answer sheet.
2) An overview of the written examination, which will consist of 5 objective tests assessing general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge.
3) Sample questions that illustrate the type of content in each test section, such as general knowledge, English grammar, math problems, and logic puzzles.
This document contains examples of phrasal verbs used in sentences. It provides sentences demonstrating phrasal verbs where the particle is separable from the verb, such as "take off" and "turn off", and phrasal verbs where the particle is inseparable, such as "look after" and "get on". It also includes examples where the phrasal verb can be both separable and inseparable depending on the meaning.
This document contains vocabulary related to conjunctions and connecting words in English, Basque, Spanish, and French. It provides the translations of conjunctions such as "whereas", "while", "but", "yet", "although", "even though", "though", "despite", "in spite of", "however", and "on the other hand" between the four languages. It then provides examples of using these conjunctions in sentences, including sentences comparing pictures with different traffic conditions and examples using the conjunctions with clauses and gerunds.
Driving Business Applications with Real-Time DataBP Logix
This paper examines how Process Director can help you rapidly build and deploy robust, highly customized applications in a fraction of the time of traditional development efforts.
This document lists several classic British dishes including roast beef and Yorkshire pudding with gravy, fish and chips battered and fried fish served with salt and vinegar, beans on toast with beans and tomato sauce, a full English breakfast with various meats and eggs, sausage rolls, steak and kidney pie with beef and kidneys, ginger beer, and brown sauce such as HP sauce.
Los Angeles has a population of 3.7 million people within the city limits, but the greater metropolitan area is home to 24 million residents. It has a high population density of 7,800 people per square mile and its county has the 18th largest economy in the world. Los Angeles is a major center for business, manufacturing, retail, tourism, and entertainment.
The document discusses several conjunctions that can be used to indicate contrast or concession: although, though, even though, in spite of, despite, and however. It provides examples of how each conjunction is used grammatically in a sentence, such as "Although + Subject + Verb" or "despite/in spite of + noun/pronoun." Even though is described as the strong form of although. However can be used before adjectives or adverbs to emphasize those words.
My first quiz at bcqc pune.
A quiz i did for my college festival in march 2010 in Coimbatore.
P.s - The repeats weren't repeats back then! and the questions that were repeats was jus to fill in the blank spaces! :P
cheers have fun ! \m/
The document discusses the differences between the present perfect and simple past tenses. The present perfect is used to talk about past experiences without specifying a time, while the simple past is used to talk about specific past times or actions that are completed. Some examples of correct and incorrect usage are provided. Time expressions like "for" and "since" can be used with the present perfect to indicate durations or the moment an action began. "For" indicates a period of time, while "since" indicates the starting point of a continuous action.
The document provides context and sources for questions that will appear on the CAT 2008 English exam. It includes sources for fill-in-the-blank questions from two books, sources for paragraph completion questions from articles in The New Yorker and The Telegraph, and sources for reading comprehension passages from books by Eco, Pinker, and Diamond.
This document provides examples of how to use the conjunctions "although", "in spite of", "despite", and "though" to join two clauses. It includes examples sentences where the conjunctions are used to complete sentences as well as examples combining two sentences into one using the conjunctions. The document focuses on demonstrating the proper grammatical use of these conjunctions.
The document discusses different narrative tenses in English including the past continuous, past simple, past perfect simple, and past perfect continuous. It provides examples of sentences using each tense and explains their uses - such as using the past continuous to describe background events happening at the same time as other short activities, and using the past perfect continuous to talk about long actions that were ongoing before the main events.
The document is an Irish quiz that asks a series of true/false and multiple choice questions about Ireland. Some of the key facts covered are:
- Ireland gained independence from the UK in the early 1920s
- St. Patrick's Day is celebrated on March 17th
- The main currency is the Euro and the main religion is Catholicism
- The potato famine occurred in the 19th century and greatly reduced Ireland's population
- Famous Irish writers include W.B. Yeats, James Joyce, and Oscar Wilde
- Mary McAleese was Ireland's president and was born in Belfast
- The approximate population of Ireland is 4.3 million people
This document provides information and examples about using linking words such as "but", "however", "although", and "despite" to connect contrasting ideas. It explains that "but" is more informal than "however" and cannot be used at the beginning of a sentence. "Although" and "despite" can be used either at the beginning or in the middle of a sentence, while "in spite of" and "despite" are followed by a noun or gerund. The document also discusses using comparative and superlative forms of adjectives and provides practice identifying the correct forms.
This document discusses contrast words that can be used when making two points and emphasizing that one contrasts with the other. Some of the main contrast words discussed are "but", "although", "even though", "however", "nevertheless", "in spite of", and "despite". The document explains how each of these words is used and the nuanced differences between them.
This document lists and defines various linkers and connectors used to connect ideas in writing. It categorizes them based on their function, such as contrasting ideas, giving reasons or causes, indicating purpose, consequences, addition, exemplification, succession, stating facts or opinions, and showing similarities. Some common examples provided are "although", "because", "in order to", "furthermore", "for example", "firstly", "similarly". These linking words and phrases help develop coherence and smooth transitions between ideas.
While she is very wealthy, she is unhappy. Despite her significant financial resources, personal wealth alone does not guarantee happiness or satisfaction in life. Her money has failed to bring her joy.
This document provides information on various linking words and connectors used in English. It categorizes them based on their functions, such as contrasting ideas, giving reasons or causes, adding information, exemplifying, sequencing events, and summarizing. Examples are given for each category of linking words, such as "although" and "however" for contrast, "because" and "as a result" for reasons, and "firstly" and "lastly" for sequencing.
CAT English assesses candidates on 4 components - Vocabulary, Reading Comprehension, Verbal Reasoning, and Grammar & Usage. Various question types are used to test these components, such as fill-in-the-blank, paragraph completion, and passage-based multiple-choice questions. Wordpandit helps with CAT English preparation by providing concepts, exercises and tips for each component section. Resources include a vocabulary builder, daily reading passages, explanations of verbal reasoning concepts, and grammar usage tips. Students are guided to follow the learning steps on the homepage to enhance their preparation.
Cum exprimi contrastul in limba engleza
Explicatia video si exercitii pe :http://dictionarenglezroman-online.ro/cuvinte-care-se-confunda/despite-in-spite-of-although-even-though/
This document discusses contrast and concession clauses introduced by subordinating conjunctions such as "although, though, even though, whereas, while, even if". It explains that "although" and "though" mean the same, while "even though" is stronger. It also notes that "whereas" is more formal than "while" and that "even if" emphasizes that a situation will not change. Finally, it mentions that the adverb "though" expresses contrast and always appears at the end of the sentence.
1336817894871 acquaint yourself_booklet_english - copyRajib Das
The document provides information about the recruitment process for clerical positions at the State Bank of India. It contains 3 main sections:
1) General instructions for the written examination, including directions on punctuality, materials allowed, and completing the answer sheet.
2) An overview of the written examination, which will consist of 5 objective tests assessing general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge.
3) Sample questions that illustrate the type of content in each test section, such as general knowledge, English grammar, math problems, and logic puzzles.
1336817894871 acquaint yourself_booklet_english - copyRajib Das
The document provides information about the recruitment process for clerical positions at the State Bank of India. It contains 3 main sections:
1) General instructions for the written examination, including directions on punctuality, materials allowed, and completing the answer sheet.
2) An overview of the written examination, which will consist of 5 objective tests assessing general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge.
3) Sample questions that illustrate the type of content in each test section, such as general knowledge, English grammar, math problems, and logic puzzles.
1336817894871 acquaint yourself_booklet_englishRajib Das
This document provides instructions and information about the recruitment exam for clerical positions at State Bank of India. It outlines the exam format and sections. The exam will consist of 5 objective test sections covering general awareness, English, quantitative aptitude, reasoning ability, and marketing/computer knowledge. Candidates must pass each section individually and meet an aggregate passing score cutoff to be considered for an interview. The instructions provide details on exam logistics, materials allowed, answering procedures, and penalties for incorrect answers.
The document provides instructions for candidates taking a written test for a Junior Trainee position. It states that candidates must bring a government issued photo ID, a blue or black pen, and report at the specified time and venue. Late arrivals will not be allowed to sit for the test. The document also lists prohibited items and behaviors during the test and provides details on the test format, answering questions, and where to find answer keys online after the test.
1. The document provides important instructions for candidates taking the Karnataka CET-2018 exam, including checking that their OMR answer sheet matches their admission ticket, filling in the question paper version code correctly, and darkening answer circles with blue or black ink.
2. It instructs candidates not to bring electronic devices, calculators, books or notes into the exam hall, and specifies that wearing watches is not allowed.
3. Candidates are warned that following the invigilators' instructions is required, and that appearing for the exam does not guarantee admission or determination of merit.
IGIDR MSc Economics Entrance Question Paper 2015CrackDSE
1. The document provides information about an online examination for admission to an M.Sc. programme, including exam format, eligibility criteria, important instructions, and exam day procedures.
2. The exam will consist of 3 multiple choice tests covering comprehension, reasoning, mathematics, economics, or advanced mathematics. It will be 180 minutes long and taken online.
3. Candidates must meet all eligibility criteria, pass each test individually, and obtain a high rank to be considered for admission. Strict instructions will be followed regarding exam procedures and identification requirements.
The document outlines the 8 step process for applying for and taking an examination administered by the Professional Regulation Commission (PRC) in the Philippines. Applicants must [1] secure an application form, [2] submit required documents for evaluation, [3] pay examination fees, [4] pay for metered stamps, [5] complete forms, [6] receive exam materials, [7] verify exam room assignment, and [8] take the examination on the scheduled date. The document also provides instructions on what to bring, wear, and guidelines for properly completing the exam.
The document summarizes the recruitment process for junior associates positions at a bank. It outlines a multi-stage selection process including a preliminary online examination consisting of objective tests in English, numerical ability, and reasoning. Candidates who pass the preliminary exam will then take a main online examination consisting of tests in general/financial awareness, English, quantitative aptitude, and reasoning ability. Candidates will be shortlisted for provisional selection based on their aggregate main exam scores. Finally, provisionally selected candidates who did not study the specified local language will need to pass an additional language test before final selection.
This document provides instructions and guidelines for three assessment scenarios involving researching travel products and services for customers. It outlines what is to be assessed, where the assessment will take place, required resources, and health and safety instructions. It also provides details on the assessment process, outcomes, reasonable adjustments, submission requirements, and a statement of authenticity. The scenarios involve researching flights, hotels, tours, activities and other travel products for customers booking trips to Sydney, Vietnam, and a cruise from Brisbane.
VET ASSESSMENT Student Practical Observation Assessment .docxjessiehampson
VET ASSESSMENT
Student Practical Observation Assessment
Business Unit/Work Group
TAFE SA Business Services
Qualification Code:
Covers a number qualifications offered by TAFE SA
Qualification Title
Covers a number qualifications offered by TAFE SA
Unit Code/s
BSBCUS301
Unit Title/s
Deliver and monitor a service to customers
Assessment Task Title
BSBCUS301 AA1 Identify needs and deliver service
Student Name
Student SIS ID
Assessor Name
Date
Student Guide for Practical Assessment
Overview of Assessment
· The purpose of this Assessment Activity (AA) is to assess the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in provision of customer services.
· The following topics will be covered in the assessment:
· Identify customer need
· Deliver service to customers
· You will be assessed individually.
· The assessment for the Unit of Competency will include:
· flexible classrooms and/or online
· Assessment Activities will include one or more of the following:
· role play and supporting documentation
· There are multiple tasks within this AA. They can be completed over a period of time as outlined in the time allowed section below.
Task/s to be assessed
To achieve a satisfactory outcome for this AA you must successfully complete and show evidence of the following:
Assessment 1 - Case Study
· Q1 Case Study 1 (a) Role Play 1
· Q1 Case Study 1 (b) Role Play 2
Assessment 2 – Case Study
· Q2 Case Study 2 - Role Play
· Q2 Case Study 2 - Customer Complaint Form
· 2Q3 Short Answer questions
Time allowed
Allow approx. 2 weeks to complete this AA.
Your lecturer will inform you regarding Due Dates.
Location
Flexible Classroom or online depending on your Study Mode.
Decision making rules
To receive a satisfactory outcome for this AA you must successfully complete all tasks correctly.
Assessment conditions
1. Read all AA instructions below carefully before starting the AA, and contact your lecturer if you need more information.
2. Refer to the Business Home Page for student Rights and Responsibilities and other relevant information: http://learn.tafesa.edu.au/course/view.php?id=3494
3. To be found competent in this unit you need to satisfactorily complete all assessment activities for this unit.
4. When you submit your work for this AA you are agreeing that
a. You have read and understood the requirements of this AA, and
b. That all assessment evidence submitted is your own original work.
5. The AA is unsupervised and open book.
6. All written AAs must be keyed according to the Standards outlined in the Organisational Style and Procedures Guide (see Business Services Homepage for this resource).
7.
8. All AAs are to be submitted to Learn unless otherwise instructed by your lecturer.
Resources required
Resources:
You will be required to access the following resources
· office equipment such as a printer either at home, in a flexible classroom on campus or a lo ...
1. The document provides instructions for the National Standard Examination in Junior Science administered by the Indian Association of Physics Teachers on November 27, 2011. Candidates are given 80 multiple choice questions to complete in 2 hours and are instructed on how to fill out the answer sheet. Correct answers receive 3 marks while 1 mark is deducted for incorrect answers. Top scoring students will be invited to participate in further exams.
This document contains an admission ticket for a candidate named Darsana Sasi S for an examination to be held on November 9th, 2013. The 3-sentence summary is:
The admission ticket provides details of the examination such as the date, time, location, and syllabus which will include topics on simple arithmetic, mental ability, general knowledge, current affairs, general English, and the regional language of Malayalam, Tamil, or Kannada. Instructions are given for candidates to bring the admission ticket and valid photo identification, as well as directions for filling out identification forms and answer sheets. Candidates who do not follow the instructions may be denied entry or have their answer sheets invalidated.
This document is an admit card for a candidate named Lalit Verma for the MA Eligibility Test in April 2023. It provides the candidate's registration number, date of birth, gender, category, question paper medium, languages offered, and subject offered. The admit card lists the date and timings of the exam and includes instructions for candidates regarding exam procedures and prohibited items. It notes that the admit card is issued provisionally and that qualifying the exam does not guarantee employment or recruitment.
The quality manager presented a proposed process improvement initiative focusing on baggage routing errors to an airline's executive committee for approval. The executive committee reviewed the proposal along with customer satisfaction survey results indicating issues with ticket costs, wait times, and lost baggage. The executive committee wants a larger, company-wide process improvement initiative addressing all three key issues. The executive committee will support this initiative by assigning staff from various departments to teams led by the quality manager. Potential obstacles to the initiative include lack of cross-departmental cooperation and resources, which the quality manager should address by clearly defining roles and gaining commitment from leadership.
The document provides information about the Common Written Examination (CWE) conducted by the Institute of Banking Personnel Selection (IBPS) for selection to probationary officer/management trainee positions in 19 participating public sector banks in India. Some key details include:
- IBPS administers the CWE twice per year on behalf of the participating banks.
- The CWE consists of objective tests on reasoning, English language, quantitative aptitude, general awareness, computer knowledge, and a descriptive paper.
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1365237633491 sbi po_guideline_english
1. STSTSTSTSTAAAAATE BTE BTE BTE BTE BANK OFANK OFANK OFANK OFANK OF INDIAINDIAINDIAINDIAINDIA
RECRUITMENT OF PROBATIONARY OFFICERS
IN STATE BANK OF INDIA
(DATE OF WRITTEN EXAM : 28.04.2013)
INFORMATION HANDOUT
Central Recruitment and Promotion Dept., Corporate Centre, Tulsiani Chambers,
1st
Floor, ( West Wing), 212, Free Press Journal Marg, Nariman Point - Mumbai 400 021.
2056
2. 2
INTRODUCTION
This Booklet gives you detailed information about the objective type Competitive examination for recruitment of
Probationary Officers in State Bank of India. This post was advertised in the Employment News/Rozgar Samachar
issue dated 9-15 February, 2013 and on the Bank’s website www.statebankofindia.com and www.sbi.co.in. The terms
and conditions, period of probation, emoluments etc. were given in the advertisement. You should ensure that you
are eligible in respect of age, educational qualification, nationality as stipulated in the advertisement.
Details of tests are given ahead in the booklet.
GENERAL INSTRUCTIONS
1. Particulars to be Noted : Please note carefully your Roll Number, Registration Number, date, time and venue
for the examination given in the call letter.
2. Punctuality in Attendance : Candidates should be present at the examination hall at the time given in the call
letter. Candidates arriving late will not be permitted to enter the Examination Hall.
3. Call letter to be Surrendered : Affix firmly a copy of your recent passport size photograph in the space
provided for it in the call letter and bring it with you alongwith photo identity proof in original and a photocopy when
you come to the venue for the examination. You will not be permitted to appear for the examination if you
come without the photo identity proof in original and a photocopy, call letter or without the photograph
affixed on the call letter. You will be required to sign in the space provided for candidate’s signature on your call
letter in the presence of the invigilator in the examination hall. Invigilator will take your thumb impression on the
call letter while collecting the same. You should hand over your call letter alongwith the photocopy of photo
identity proof to the invigilator in the examination hall, when he/she collects the call letters from the candidates.
4. Compliance with Instructions : You should scrupulously follow the instructions given by test administrators
and the invigilators at all the stages of the examination for which you have been called. If you violate the
instructions you will be disqualified and may also be asked to leave the examination hall.
5. Use of Books, Notes Calculators & Cell Phones : No calculator separate or with watch, cell phone, books,
slide rulers, note books or written notes will be allowed inside the examination hall.
6. Sample Answersheet and Instructions for filling information on it : A sample answersheet is attached to
this booklet at the end. Fill in the required biodata and other information on this answersheet for your practice and
bring it with you to the examination hall. You will get a similar answersheet in the examination hall, on which you
will have to copy the biodata and other information already filled in by you on the sample answersheet. How to fill
in the information on the answersheet is explained in this booklet elsewhere and also shown on the specimen
answersheet.
7. Use of HB Pencil and Ball Pen : You are required to fill in the information on the answersheet which you will get
in the examination hall, by HB pencil and ball-point pen. You are required to mark your answers by HB pencil
(the commonly used pencil) for objective type tests. Therefore, you should bring with you two HB pencils, a good
quality eraser, a sharpener and a ball-point pen. You are advised to bring two pencils to avoid mending a pencil
during the examination as you may lose time. Use ball-point pen for filling up the information only in boxes 1-10 on
Side 1. Use HB pencil only, for filling up information in boxes 12-26 on side 1 of the answersheets and box 27 on
side 2 of the answersheet. All the answers on side 2 should be marked by using HB pencil only.
8. Handling answersheet : Please handle your answersheet with extreme care and keep it dust free. If it is
mutilated, torn, folded, wrinkled or rolled, it may not be valued by the machine. Answersheets and question
booklets will be supplied by the organisation. After the test is over, you should hand over all the test material
i.e. the answersheet and question booklet to the invigilator before leaving the room. Anycandidate who
does not return any of the test materials or is found to attempt to take or pass on the question booklet or
answersheet inside or outside the examination hall will be disqualified.
9. Fill in all the information asked for on the answersheet and question booklet otherwise your answersheet
will not be assessed.
10. Do not leave your seat unless you are allowed.
11. Do your rough work, if any, on the question booklet and not on the answersheet.
12. Check all the pages and questions in your question booklet. If something is missing or not properly printed
request your invigilator to give you another booklet of the same Form Number.
13. The Question Booklets are sealed. When you are asked to START, gently cut-open the cover page from your right
hand side using blunt end of pencil, to open the booklet. Do not remove the staple pins on your left hand side. If
you do so all the pages of the booklet will get loosened and separated.
3. 3
14. There will be Penalty for wrong answers marked by you in the objective tests. There are five alternative
answers to every question of all the tests. For each question for which a wrong answer has been given by you,
one-fourth or 0.25 of the marks assigned to that question will be deducted as penalty. If for any question you
give more than one answer, it will be treated as wrong even if one of the given answers happens to be right and
there will be same penalty as above for that question. If a question is left blank, i.e. no answer is given by you,
there will be no penalty for that question. If the total of the penalty for test is in fraction, it will be rounded off to
the nearest integer. You should therefore be careful in marking your answers.
15. This booklet is just a guideline for the kind of examination you are going to take and the sample questions are
only illustrative and not exhaustive. In actual examination besides these, there may be some other types of
questions also.
16. Copying / Misconduct / Unfair Practices : If a candidate is/has been found guilty of –
i) Copying or allowing copying;
ii) Using unfair means during the test;
iii) Impersonating or procuring impersonation by any person;
iv) Misbehaving at the examination venue;
v) Taking away question booklet/answersheet from examination hall.
vi) Resorting to any other irregular or improper means;
vii) Obtaining support of his/her candidature by any means.
He/she will, in addition to rendering himself/herself liable to criminal prosecution, be liable to,
(a) Disqualification from selection process at any stage
(b) Be debarred permanently/for specific period from any examination or selection by the Bank .
Candidates are warned against filling up/furnishing false, tampered/fabricated information or suppressing mate-
rial information in Bio-data sheet ofAnswer Book.
17. Travelling Allowance shall not be paid : No travelling allowance or other expenses in connection
with the examination will be paid. Please also note that the call letter does not constitute an offer of
employment by the Central Recruitment and Promotion Department.
Phase I : Written Examination :
The written examination will consist of objective and descriptive type of tests.
(1) OBJECTIVE TEST
Sr.No. Name of the Test No. of Questions Max.Marks Time Allotted
1. Reasoning (High Level) 50 50
2. Data Analysis and 50 50 Composite time of
Interpretation 120 minutes
3. GeneralAwareness, 50 50
Marketing and Computers
4. English Language 50 50
(Grammar, Vocabulary,
Comprehension etc.)
Composite time for all the above tests will be Two hours (120 minutes). You may attempt the tests / questions in any
order you like. However in your interest you are advised not to spend too much time on any one of the tests because
the candidates are required to qualify in the Objective Tests by securing passing marks, in each of the tests, to be
decided by the Bank on the basis of the performance of all the competing candidates taken together in each test to a
minimum required level for each category.
The questions in the tests at Sr. No. 1, 2 and 3 will be printed in Hindi and English.
Descriptive Paper : This is to check your proficiency in English Knowledge. It would consist of comprehension, letter
writing, essay writing, precis writing etc. You would be given sixty minutes time for this test. Total marks for this
paper are 50. The candidates are required to qualify in the Descriptive Test by securing passing marks, to be decided
by the Bank. Descriptive Test paper of only those candidates will be evaluated who have scored qualifying marks in the
Objective Tests as stated above. The merit list of written examination will be based on the aggregate of the marks
obtained by the candidates in Objective and Descriptive test.
4. 4
Phase II : Group Discussion & Interview :
Max. Marks [ GD–20, Interview - 30 ]
The aggregate marks of candidates qualifying in both objective test and descriptive test will be arranged in
descending order in each category and the candidates in order of merit, subject to 3 times the number of vacancies in
each category, will be called for Group Discussion and Interview. The qualifying marks in Group Discussion & interview
will be as decided by the Bank.
Final Selection
The candidates will have to qualify both in Phase I & II separately. Marks secured by the candidates in Written
Test (out of 250 marks maximum) are converted to out of 75 and marks secured in GD & Interview (out of 50 marks
maximum) are converted to out of 25. The final merit list is arrived at after aggregating converted marks of Written Test
and Group Discussion & Interview out of 100 for each category. The selection will be made from the top merit ranked
candidates in each category.
Results of the candidates who have qualified for Phase II and thereafter, the list of candidates finally selected will be
available on the Bank’s website. Final select list will be published in Employment News/Rozgar Samachar.
Sample Questions :
Below are given some sample questions for each of these tests. The type of questions are only illustrative and not
exhaustive. In actual test you may find questions on some or all these types and also questions on the type not
mentioned here.
Reasoning (High Level)
This is a test to see how well you can think and also to judge your aptitude/ knowledge for working with computer.
It contains questions of various kinds. Here are some sample questions.
Directions : In each of the following questions, there are five letter groups or words in each question. Four of
these letter groups or words are alike in some way, while one is different. Find the one which is different.
Q.1. (1) black (2) red (3) green (4) paint (5) yellow
Of the five, ‘black, ‘red’, ‘green’ and ‘yellow’ form a group as they are names of colours. ‘paint’ is not the name of
a colour. Therefore, (4) is the answer.
Now try to solve the following questions.
Q.2. (1) BC (2) MN (3) PQ (4) XZ (5) ST
Q.3. (1) Mango (2) Apple (3) Orange (4) Guava (5) Rose
Directions : In each of the following questions, there is a question mark in which only one of the five alternatives
given under the question satisfies the same relationship as is found between the two terms to the left of the
sign :: given in the question. Find the correct answer.
Q.4. Foot : man : : hoof : ?
(1) leg (2) dog (3) horse (4) boy (5) shoe
In the above example, ‘hoof’ has the same relationship with ‘horse’ as ‘foot’ has to ‘man’. Hence the answer is (3).
Now study to solve the following questions.
Q.5. Day : Night : : Kind : ?
(1) Dark (2) Bright (3) Cruel (4) Generous (5) Gratitude
Q.6. Hut : Mansion : : Rabbit : ?
(1) Hole (2) Carrot (3) Elephant (4) Small (5) Rat
Now try the following questions.
Q.7. If the letters in the word TOPS can be rearranged to form a meaningful word beginning with O, the last
letter of that word is your answer. If more than one such word can be formed, M is the answer and if no
such word can be formed, X is the answer.
(1) T (2) P (3) M (4) S (5)X
Q.8. ‘Some leaders are dishonest. Satyapriya is a leader.’ Which of the following inferences definitely follows
from these statements ?
(1) Satyapriya is honest (2) Satyapriya is dishonest
(3) Some leaders are honest (4) Leaders are generally dishonest
(5) Satyapriya is sometimes dishonest
Q.9. If ‘A ” B’ means ‘add B to A’, ‘A ’ B’ means ‘subtract B from A’, ‘A # B’ means ‘divide A by B’ and ‘A 1 B’
means ‘multiply A by B; which of the following gives the average sales of two days where S1
and S2
are the
sales of the first and the second day respectively ?
(1) (S1
’ S2
) # 2 (2) 2 # (S1
” S2
) (3) (S1
” S2
# 2)
(4) (S1
1 S2
) # (S1
” S2
) (5) None of these
5. 5
Q.10. Every person above eighteen years of age who is registered as a voter, can vote. To find out whether
Madhu, who was born twenty years ago, can vote, which of the following further information is
needed ?
(I) Madhu’s date of birth (II) Whether Madhu is registered as a voter
(1) Only I (2) Only II (3) Either I or II
(4) Neither I nor II (5) Both I and II
Q.11. In each question below are given two statements followed by two conclusions numbered I and II. You have
to take the two given statements to be true even if they seem to be at variance from commonly known
facts, consider the two conclusions; together and then decide which of the given conclusions logically
follows from the two given statements, disregarding commonly known facts.
Statements : I.All machines are windows. All windows are clouds.
Conclusions : I. All machines are clouds.
II.All clouds are machines.
(1) None follows (2) Only I follows (3) Both I & II follow
(4) Only II follows (5) Either I or II follows
There may also be problems in the form of figures, designs and drawings. These may be of three types viz.
(1) analogies, (2) classification and (3) series.
1. Analogies (I) :
Try the following analogy type questions.
Directions : In these questions, there are two sets of figures. The Problem Figures and theAnswer Figures. The
Problem Figures are presented in two units. The first unit contains two figures and the second unit contains one
figure and a question mark in place of the second figure. You have to find out which one of the Answer Figures
should be in place of the question mark.
Q.12.
Look at the first two Problem Figures. The second figure is related to the first figure in a certain way. The elements
in the second figure are double the elements in the first figure. The first figure is one square and the second figure
is two squares.
The third and fourth figures should have the same relationship as the first and the second have. That means the
fourth figure should be double the third figure. The third figure is a circle; so the fourth should be two circles.
Answer figure 5 has two circles. Therefore, the answer is 5.
Q.13.
Study the first and the second figures in the first unit of the Problem Figures. The first figure is made up of three
lines and the second figure is made up of four lines. That means the second figure has one line more than the first
figure.
The third figure in the second unit has four lines. Therefore, the fourth figure should have five lines. You will find that
figure 1 is made up of five lines. Therefore, the answer is 1.
Now attempt the following question.
Q.14.
Analogies (II) :
In each of the following problems a related pair of figures is followed by five numbured pairs of figures. Select the
pair that has a relationship similar to that in the original pair. The best answer is to be selected from a group of
fairly close choices.
Now study the following problems.
Q.15.
In the problem figure, the right hand element of the figure is related to the left hand element of the figure in a certain
way. The right hand element has one side more than the left hand element. The pair in the Answer figure No. 5
has the same relationship i.e. the right hand element of the figure has one side more than the left hand element of
the figure. Therefore, ‘5’ is the answer.
Problem Figures Answer Figures
Problem Figures Answer Figures
Problem Figures Answer Figures
Problem Figures Answer Figures
6. 6
Q.16.
In the problem figure, the right hand element of the figure is related to the left hand element of the figure in a certain
way. Both the elements are rectangles, but the right hand element is horizontal while the left hand element is
vertical.
In the answer figure 2, both the elements of the figure are straight lines. The right hand element is horizontal while
the left hand element is vertical. Therefore, (2) is the correct answer.
Now attempt the following question :
Q.17.
2. Classification :
Study the following questions based on classification.
Q.18.
In classification, the Problem Figures themselves are also the Answer Figures. Out of the five figures, four are
similar in a certain way. One figure is not like the other four. That means four figures form a group. The question is
which one of the figures does not belong to this group ?
For example, look at the Q. No. 18. Of the five figures, four are straight lines whereas one is a circle. The four
lines form a group. The circle does not belong to this group. Therefore, the answer is the circle which is figure 1.
Q.19.
Study the five figures. The first four figures form a group as they represent living beings while the fifth figure, the
triangle, does not represent a living being. Therefore the answer is 5.
Now attempt the following question.
Q.20.
3. Series (l)
Study the following problems based on series.
Q.21.
Note that the five figures given first at the left are called Problem Figures. The five figures given next are called
Answer Figures. They are indicated by numbers 1, 2, 3, 4 and 5.
The five Problem Figures make a series. That means they change from left to right in a specific order. The
question is ‘If the figures continue to change in the same order, what should the sixth figure be ? In the example
above, as you go from left to right, you find that the line across the Problem Figures is inclining towards left.
The question is, ‘if the line continues to incline further, what will be its next, i.e. sixth position ?’ The answer would
be it would fall further and be lying flat, ie. it will be horizontal.
Answer Figure 4 has a line lying horizontal. Therefore, the answer is 4.
Q.22.
Study the position of the dot in all the Problem Figures. Note that it keeps moving around the square in the
clockwise directions. Where would it be next in the sixth position ? It would come back to the upper left corner.
Therefore, the answer is 2.
Problem Figures Answer Figures
Problem Figures Answer Figures
Problem Figures
Problem Figures
Problem Figures
Problem Figures Answer Figures
Problem Figures Answer Figures
7. 7
Now solve the following questions.
Q.23.
Q.24.
3. Series (ll)
In each of the following problems, a series is established if the positions of the two out of five numbered figures are
interchanged. The position of the first unnumbered figure remains the same. It is the beginnng of the series. The
earlier of the two numbered figures whose positions are interchanged is the Answer. If it is not necessary to
interchange the positions of figures to establish the series, write 5 as your answer. Remember that when the
series is established, the figures change from left to right (i.e. from the unnumbered figure to the last figure), in a
specific order.
Now study the following problems :
Q.25.
In this problem, a series is already established. It is not necessary to interchange the positions of any two
numbered figures. Therefore, mark (5) as the correct Answer.
Q.26.
In this problem a series is established by interchanging the positions of figures (4) and (5). Therefore, Mark (4) as
the correct Answer.
Data Analysis and Interpretation
This test is designed to measure how fast and accurate you are in dealing with numbers, viz. computation,
quantitative reasoning, interpretation of tables and graphs etc.
Q.27-29. Study the following table carefully and answer the questions given below ––––
Distribution of 1000 candidates as regards their marks in written examination
out of 300 and interview out of 100 in a selection examination
Written INTERVIEW MARKS
Examination Below 30 30-39 40-49 50-59 60-69 70 & above
Marks
260 & above 8 18 26 18 26 4
210 to 259 5 4 30 22 10 9
160 to 209 16 10 45 56 18 9
110 to 159 28 42 100 190 15 5
60 to 109 35 115 20 8 7 5
Below 60 32 32 20 4 6 2
Q.27. How many candidates did obtain more than 69 percent marks and above in both written examination and
interview ?
(1) 22 (2) 49 (3) 13 (4) 9 (5) None of these
Q.28. if approximately 325 candidates were to be qualified in the written examination, what should be the per-
centage of the qualifying marks ?
(1) above 20 (2) above 70 (3) above 36 (4) above 63 (5) None of these
Q.29. About 42 percent of the candidates fall in which of the following ranges of the interview marks ?
(1) 110-159 (2) 110 & below (3) 50 to 70 (4) 50 & above (5) None of these
Problem Figures Answer Figures
Problem Figures
Problem Figures Answer Figures
Problem Figures
8. 8
Some of the questions may require arithmetical reasoning. For example :
Q.30. At 10 paise each, how many paise will 6 lemons cost ?
(1) 6 (2) 10 (3) 60 (4) 610 (5) None of these
Q.31. Which of the following can be exact multiple of 4 ?
(1) 27114 (2) 58204 (3) 48402 (4) 32286 (5) None of these
Q.32. If the profit made by selling a pen for Rs.10 is as much as its cost, what is the cost price of the pen ?
(1) Rs.3/- (2) Rs.5/- (3) Rs.10/- (4) Rs.20/- (5) None of these
Also, there may be some questions based on graphs and tables.
Q.33-35. Directions : Given below is a table showing percentages out of a total of 700 employees ranking six
attributes that help promotion. Rank I is the highest. Study the table carefully and answer the questions that
follow :
Attribute Percent of Employees Giving Different Ranks
I II III IV V VI
Seniority 32 17 22 19 5 5
Perseverance 14 19 17 9 27 14
Efficiency 15 19 21 14 14 17
Intelligence 10 14 10 14 17 35
Honesty 24 17 7 9 27 16
Sociability 5 14 23 35 10 13
Q.33. Which attribute for promotion has received the highest rank ?
(1) Perseverance (2) Seniority (3) Honesty (4) Sociability (5) Efficiency
Notice the percentage for rank I given in the table. You observe that seniority is the attribute with the highest
percentage. So your answer is “Seniority”, which is answer No. (2)
Q.34. How many employees gave rank III to intelligence ?
(1) 119 (2) 98 (3) 77 (4) 70 (5) 10
Look at the intersection of the column giving percentage for rank III and the row giving percentage for intelligence.
You find that 10 percent of the 700 employees have given rank III to this attribute. 10% of 700 is 70. So your
answer should be (4).
Q.35. Which attribute is considered the least important for promotion ?
(1) Honesty (2) Intelligence (3) Perseverance (4) Efficiency (5) Sociability
Referring to the percentage for VI rank, you find that intelligence is the attribute which receives the highest
percentage. In other words, a majority of people consider it as the least important and give it the last rank.
Therefore your answer is (2).
General Awareness, Marketing and Computers
This test is intended to give an index of your awareness of people and events past and present in different walks
of life.
Q.36. To combat the menace of money laundering, which of the following financial institutions has introduced the
‘Know Your Customer’ Scheme ?
(1) IDBI (2) RBI (3) NABARD (4) SIDBI (5) None of these
Q.37. Which of the following sectors contributes maximum in deciding the growth in income of the states in India ?
(1) Energy (2) Tourism (3) Service (4) Transport (5) Agriculture
Q.38. Which of the following is the state where the number of people living below poverty line is maximum ?
(1) Bihar (2) Andhra Pradesh (3) Uttar Pradesh (4) Rajasthan (5) Orissa
Q.39. Who is the person closely associated with operation flood programmes and was honoured by Padma
Vibhushan recently ?
(1) Dr. V. Kurien (2) Dr. M. S. Swaminathan (3) Dr. Amartya Sen
(4) Dr. A. P. J. Abdul Kalam (5) None of these
9. 9
Q.40. Which of the following factors influences buyer’s behaviour ?
(1) Cultural and Social factors (2) Economical and external factors
(3) Personal and Psychological factors (4) both (1) & (2) (5) both (1) & (3)
Q.41. Marketing for promotion of business in Banks involves :
(1) Better Customer Service (2) Customer need identification
(3) Customised products (4) both (1) & (3) (5) All (1), (2) & (3).
Q.42. 1010, 0101, 1100, 0011, 11100 ––– what is next ?
(1) 00100 (2) 00111 (3) 11100 (4) 10111 (5) 01010
Q.43. The function of CPU is –––
(1) to provide external storage of text (2) to create a hard copy
(3) to create a new software (4) to read, interpret and process the information and instruction
(5) none of these
Q.44. Pick the odd man out.
(1) Monitor (2) Keyboard (3) Floppy drive (4) Windows (5) Hard-disk drive
Q.45. The full form of LAN is –––
(1) Local Access Network (2) LocalArea Network (3) LongArea Node
(4) LocalArea Node (5) None of these
English Language
This is a test to see how well you know English. Your English language ability would be tested through questions
on grammar, vocabulary, sentence completion, synonyms, antonyms, comprehension of a passage, etc. Study
and answer the sample questions given below :
Directions : Pick out the most appropriate word from amongst the words given below each sentence to complete
it meaningfully.
Q.46. He quickly glanced .............................. the book to find what it said about the Indian economy.
(1) at (2) through (3) in (4) to (5) over
The correct answer is “through” which is answer No. 2.
Q.47. The counsel urged the court to ........................... down the obnoxious law.
(1) enact (2) enforce (3) cancel (4) strike (5) declare
Q.48. The local official ........................... the Minister of the situation.
(1) explained (2) warned (3) apprised (4) told (5) intimated
Directions : Read each sentence to find out whether there is any grammatical error in it. The error, if any, will be
in one part of the sentence. The number of that part of the sentence is your answer. If there is no error, the answer
is (5).
Q.49. I am twenty / two years old / when I first / joined the bank. No error
(1) (2) (3) (4) (5)
The error is in (1). Therefore the answer is ‘1’.
Q.50. To the Hindus / the Ganga is / holier than / any other river. No error
(1) (2) (3) (4) (5)
In this question, there is no error; therefore the right answer to this question is ‘5’.
Q.51. Of all the teachers / in our school / our class teacher / were very strict. No error
(1) (2) (3) (4) (5)
Directions : In each of the following questions, select from amongst the five alternatives, the word nearest in
meaning to the word given in capitals.
Q.52. LETHAL
(1) light (2) dangerous (3) deadly (4) cruel (5) thoughtless
Q.53. CENTENARY
(1) a guard (2) a hundred years (3) a very old man (4) hundred runs (5) hundredth anniversary
Q.54. TRIUMPH
(1) conquer (2) smash (3) earn (4) brave (5) capture
10. 10
Directions : In each of the following questions, select from amongst the five alternatives, the word most opposite
in meaning of the word given in capitals.
Q.55. LIVELY
(1) simple (2) weak (3) dull (4) angry (5) moron
Q.56. INADVERTENT
(1) adequate (2) available (3) sluggish (4) negligent (5) intentional
Q.57. INEPT
(1) accurate (2) skilful (3) sensible (4) artistic (5) apt
In addition, there will be questions based on passage, to test your comprehension.
The correct answers to all these questions have been provided ahead.
Now mark your answers to all the questions given so far in this booklet on the specimen answersheet given below,
so that you have practice in answering such tests.
The first four answers have been marked for you.
The correct answers to all these questions are as follows –
HOW TO SHOW YOUR ANSWERS TO OBJECTIVE TYPE QUESTIONS :
Each question is followed by answers which are numbered 1, 2, 3, 4 and 5. Select the most appropriate answer.
Then by using HB Pencil, blacken the oval bearing the correct answer against the serial number of the question.
Please note that the oval should be dark enough and should be filled in completely. For example, if the answer to
Question Number 2 is answer number 5, it is to be shown as follows.
Q.2.
HOW TO CHANGE YOUR ANSWER :
If you wish to change your answer, ERASE COMPLETELY the already darkened oval by using good quality eraser
and then blacken the new oval bearing your revised answer number.
While changing the answer, erasing the earlier answer completely is extremely essential. If it is not erased
completely, smudges will be left on the erased oval as shown below and the question will be read as having two
answers. Therefore, no marks will be given.
Q.3.
(Smudge left in oval No.3 due to bad erasure and the fresh answer in oval No.4 will be read as two answers 3 & 4,
and therefore no credit will be given even if the answer No.4 happens to be the correct answer).
1 1 2 3 4 5
2 1 2 3 4 5
3 1 2 3 4 5
4 1 2 3 4 5
5 1 2 3 4 5
6 1 2 3 4 5
7 1 2 3 4 5
8 1 2 3 4 5
9 1 2 3 4 5
10 1 2 3 4 5
11 1 2 3 4 5
12 1 2 3 4 5
13 1 2 3 4 5
14 1 2 3 4 5
15 1 2 3 4 5
16 1 2 3 4 5
17 1 2 3 4 5
18 1 2 3 4 5
19 1 2 3 4 5
20 1 2 3 4 5
21 1 2 3 4 5
22 1 2 3 4 5
23 1 2 3 4 5
24 1 2 3 4 5
25 1 2 3 4 5
26 1 2 3 4 5
27 1 2 3 4 5
28 1 2 3 4 5
29 1 2 3 4 5
30 1 2 3 4 5
31 1 2 3 4 5
32 1 2 3 4 5
33 1 2 3 4 5
34 1 2 3 4 5
35 1 2 3 4 5
36 1 2 3 4 5
37 1 2 3 4 5
38 1 2 3 4 5
39 1 2 3 4 5
40 1 2 3 4 5
41 1 2 3 4 5
42 1 2 3 4 5
43 1 2 3 4 5
44 1 2 3 4 5
45 1 2 3 4 5
46 1 2 3 4 5
47 1 2 3 4 5
48 1 2 3 4 5
49 1 2 3 4 5
50 1 2 3 4 5
51 1 2 3 4 5
52 1 2 3 4 5
53 1 2 3 4 5
54 1 2 3 4 5
55 1 2 3 4 5
56 1 2 3 4 5
57 1 2 3 4 5
Questions Answers Questions Answers Questions Answers Questions Answers Questions Answers
1 4 13 1 25 5 37 3 49 1
2 4 14 1 26 4 38 5 50 5
3 5 15 5 27 3 39 1 51 4
4 3 16 2 28 5 40 5 52 3
5 3 17 4 29 4 41 5 53 5
6 3 18 1 30 3 42 5 54 1
7 4 19 5 31 2 43 5 55 5
8 3 20 3 32 2 44 1 56 5
9 5 21 4 33 2 45 2 57 2
10 4 22 2 34 2 46 2
11 2 23 1 35 2 47 4
12 5 24 3 36 2 48 3
1 2 3 4
1 2 3 5
11. 11
VERY IMPORTANT :
Please note that you SHOULD NOT USE an H, 2H / HH, 3H type Pencil. The marks made by such hard pencil
will be too light and will not be read by the computerised machine. Similarly you should NOT use too soft pencils
like B/BB/2B etc.
HOW TO FILL IN YOUR BIODATA INFORMATION ON THE ANSWERSHEET :
Important
(1) The information is to be filled in by you in boxes 1-10 and 12-26 on Side 1 and in box 27 on Side 2 of the
answersheet.
(2) You have to fill in information in boxes 1-10 by using ball point pen.
(3) Information in boxes 12-26 on side 1 and 27 on side 2 is to be filled up by using HB pencil only.
How to fill in the information is explained with the help of an example given below : (Filled in Side 1 of the Specimen
Answersheet is also enclosed).
REMEMBER this is ONLYan example for your guidance.You have to fill upYOUR OWN information on your answersheet.
Name of the Candidate : SANTOSH MORE
Session of Exam : 8.00 a.m.
Organization : State Bank of India
Roll No. of the Candidate : 7910000055
Registration No.
of the candidate : 4440007392
Centre for Examination : Mumbai
Category : General
Date of Birth : 19.09.1990
Sex : Male
Religion : Hindu
Qualifications :
Exam. Passed Place of School/College Board/ University Percentage of marks Medium of Instruction
S.S.C. Metropolis C.B.S.E. 75 English
H.S.C. Metropolis C.B.S.E. 70 English
B.Com. Metropolis Mumbai University 73 English
Annual Family Income : ` 4,25,000
Parental Education : Father – Graduate
Mother – Graduate
Now please refer to the enclosed Specimen Answersheet while reading the following description.
Side 1
Full Name of the Candidate (Box No. 1) : You have to write in capitals your full name in English. See how the
candidate has written her name in the space provided by using ball-point pen.
Other information (Box No. 2 to 6) : You will find that the information asked for in the boxes from 2 to 6 can be filled
in easily. Fill in this information by using ball-point pen.
Test Booklet Serial Number, Test Battery Number and Test Form Number (Information required in
Boxes 7-9) : Test Booklet Serial Number, Test battery Number and Test Form Number (information required in Boxes
7-9) are printed on the test booklet. You have to copy these numbers using ball point pen from the test booklet on the
answersheet which you will receive at the time of examination.
Candidate’s Signature (Box No. 10) : Please put your signature using ball point pen.
USE HB PENCIL FROM BOX NO. 12 ONWARDS
Candidate’s Name (Box No. 12) : There is a row of 10 boxes for writing the name. Just below each box you will find
a column of 26 ovals each containing a English letter of the alphabet. The top oval in each contains a letter ‘A’ whereas
the last oval bears ‘Z’. See how the candidate has written her name in capitals by entering one letter in each box using
HB pencil, and has blackened the appropriate oval under each box. Please note that the candidate has left one box and
respective column of ovals blank between two parts of her name. If your name contains more letters write only the
first letters which you can accommodate in the Boxes provided.
12. 12
Candidate’s Roll Number (Box No. 13) : You will be assigned a 10 digit Roll Number. There is a row of 10 boxes
provided to write the Roll Number. Just below each box there are 10 ovals numbered from 1 to 9 and 0. See how the
candidate has written her Roll Number in the boxes, entering one digit in each box by using HB pencil and has
blackened the appropriate oval under each box. You have to write your Roll Number on the test booklet also in the
space provided for it.
Test Form No. (Box No. 14) : You will have to write the test form number (3 digits) under item 14. Write each of the
digits in the boxes provided and blacken the appropriate ovals by HB pencil.
Candidate’s Registration No (Box No. 15) : At the time of online registration you were assigned a 10 digit
Regisration Number which has also been mentioned on the call letter. There is a row of 10 boxes provided to write the
Registration Number. Just below each box there are 10 ovals numbered from 1 to 9 and 0. See how the candidate has
written his Registration Number in the boxes, entering one digit in each box by using HB pencil and has blackened the
appropriate oval under each box.
Version of the Test Used (Box No.16) : Tests of Reasoning Ability (High Level), Data Analysis and Interpretation,
GeneralAwareness/Marketing/Computers are printed both in Hindi and English. You have a choice of referring to the
tests in either of the languages. Indicate in the box if the language to which you are referring is Hindi.
Date of Birth (Box No. 18) : Date of birth of this candidate is 19.09.1990. See how the candidate has entered the date,
month and the year in the boxes and darkened the appropriate ovals correctly. If the date or the month happens to be
single digit you should indicate this by prefixing ‘zero’.
Discipline Faculty (Box No. 19) : Under ‘discipline’ the candidate has to mark his/her Faculty of Study. viz. Arts,
Science, Commerce, Engineering and Technology or Management. If the faculty studied by you is other than these,
then indicate as ‘others’. The candidate in our example has studied ‘Commerce’ at both the levels, viz. HSC and
Degree.
Medium of Instruction (Box No. 20) : In this box, the information about medium of instruction at various levels of
study, viz. SSC, (X Std.), HSC (XII Std.), Graduation (DEGREE) and Post Graduation (PG) is to be indicated. The
language codes are given below :
Code Language Code Language Code Language Code Language
11 Assamese 15 Hindi 19 Marathi 23 Sindhi
12 Bengali 16 Kannada 20 Oriya 24 Tamil
13 English 17 Kashmiri 21 Punjabi 25 Telugu
14 Gujarati 18 Malayalam 22 Sanskrit 26 Urdu
27 Other
The candidate in our example has studied in English Medium from SSC onwards upto Graduation. Therefore, he has
written Code 13 under SSC, HSC and Degree.Also he has blackened the appropriate ovals in the column below each box.
Percentage of Marks (Box No. 21) : In this box percentage of marks obtained at each level of examination (rounded
off to two digits) is to be indicated. For each level of examination, two boxes for writing two digits have been provided.
Under each boxed space, 10 ovals ranging from 1 to 9 & 0 have been provided for blackening the appropriate oval. In
case grades are given by an examining agency, convert the same into equivalent percentages and indicate as above.
Place of School/College (Box No. 22) : In this box, the candidate has to indicate, by blackening the appropriate
oval, her/his place of study (Village,Tehsil, District, State Capital, Metropolis) for each level of examination (SSC, HSC,
Degree, PG).
Annual Family Income (Box No. 23) : See how the candidate has blackened the appropriate oval indicating his
family income.
Parental Education (Box No. 24) : In this box the column 1 indicates level of education, column 2 and 3 are for
indicating father’s and mother’s education respectively. Note how the candidate has blackened the respective ovals
using HB Pencil.
Religion (Box No. 25) : In this box indicate your religion by darkening the appropriate oval using HB pencil. See in
the specimen answersheet, how the candidate has darkened the respective oval.
Sex (Box No. 26) : See how the candidate has blackened the appropriate oval using HB Pencil.
Side 2 :
Roll Number (Box No. 27) : You should write your Roll Number by HB pencil in this box at the left hand bottom corner
of Side 2 of the answersheet.