This is my first slide here , i'm looking for your feedback . best regards to all

1. communicationskills
‫ـل‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ص‬‫ـوا‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ت‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ل‬‫ا‬‫ات‬‫ر‬‫ـا‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ـ‬‫ه‬‫ـ‬‫ـ‬‫ـ‬‫م‬

2. ‫التفكي‬‫ر‬
‫شفهي‬ ‫غير‬ ‫االستماع‬
‫التحدث‬
Follow
up
‫المتابعه‬

3. ‫واضح‬ ‫مختصر‬ ‫صحيح‬
‫تام‬ ‫مهذب‬ ‫راسخ‬

4. ‫ا‬‫واعيا‬ ‫تكون‬ ‫ن‬
‫عواطفك‬ ‫ان‬
‫خالل‬ ‫من‬ ‫تظهر‬
‫تواصلك‬
‫اختالف‬
‫نبرة‬
‫الصوت‬
‫افكارك‬ ‫شارك‬
‫ليتقبلها‬ ‫بحماس‬
‫منك‬ ‫االشخاص‬
‫على‬ ‫تكون‬ ‫ان‬
‫من‬ ‫بينة‬
‫واألثر‬ ‫اإليماءات‬
‫لديهم‬ ‫الذي‬
‫التواصل‬
‫البصري‬
‫في‬ ‫تمعن‬
‫و‬ ‫ايماءاتهم‬
‫لنغمة‬ ‫استمع‬
‫الصوت‬
6‫الفعال‬ ‫للتواصل‬ ‫نصائح‬....

5. Language – the vocabulary that you use can
totally change the message that is being given
to the customer. Make sure that language
used is appropriate for the target market
‫اللغة‬-‫تماما‬ ‫تغير‬ ‫أن‬ ‫يمكن‬ ‫تستخدمها‬ ‫التي‬ ‫المفردات‬
‫للعمالء‬ ‫تسليمها‬ ‫يتم‬ ‫التي‬ ‫الرسالة‬.‫اللغة‬ ‫أن‬ ‫من‬ ‫تأكد‬
‫المستهدفة‬ ‫للسوق‬ ‫مناسبة‬ ‫هي‬ ‫المستخدمة‬

6. Grading – If customers don't understand what you are
saying, don't just keep repeating the same thing more
loudly and slowly! Maybe the customer doesn't
understand because he/she is from another country,
has literacy problems, or maybe you are just using the
wrong vocabulary. Grade your language – if the
customer doesn’t understand what you are saying, find
another way of saying it.
‫التصنيف‬-،‫تقول‬ ‫ما‬ ‫فهم‬ ‫من‬ ‫العمالء‬ ‫يتمكن‬ ‫لم‬ ‫إذا‬
‫وببطء‬ ‫عال‬ ‫بصوت‬ ‫أكثر‬ ‫الشيء‬ ‫نفس‬ ‫تكرر‬ ‫ال‬!‫ربما‬
‫ألنه‬ ‫العميل‬ ‫يفهم‬ ‫ال‬/‫مشاكل‬ ‫لديه‬ ،‫آخر‬ ‫بلد‬ ‫من‬ ‫أنها‬
‫خاطئة‬ ‫مفردات‬ ‫تستخدم‬ ‫انت‬ ‫كنت‬ ‫ربما‬ ‫أو‬ ،‫لغوية‬.‫إذ‬
‫العثور‬ ‫عليك‬ ‫يجب‬ ‫لذلك‬ ،‫تقوله‬ ‫ما‬ ‫يفهم‬ ‫ال‬ ‫العميل‬ ‫ان‬
‫تريد‬ ‫ما‬ ‫لقول‬ ‫أخرى‬ ‫طريقة‬ ‫على‬

7. Intonation and Tone – the intonation and
tone you use can change the meaning of
your message. Something that is meant to
be a simple instruction can sound rude or
aggressive if said in the wrong way.
‫والنغمة‬ ‫النبرة‬–‫ان‬ ‫يمكن‬ ‫الصوت‬ ‫نبرة‬
‫رسالتك‬ ‫معنى‬ ‫تغير‬.‫المفترض‬ ‫من‬ ‫شيء‬
‫يبدو‬ ‫أن‬ ‫يمكن‬ ‫بسيطة‬ ‫تعليمات‬ ‫تكون‬ ‫أن‬
‫خاطئة‬ ‫بطريقة‬ ‫قيل‬ ‫إذا‬ ‫عدوانية‬ ‫أو‬ ‫وقحا‬.

8. Body Language – you may be saying one thing, but your
body language could be saying something else. Looking
bored/uninterested or panicked doesn’t give the right
impression to customers. Dealing with customers in a
confident manner will make you appear more professional.
‫الجسد‬ ‫لغة‬-،‫واحدا‬ ‫شيئا‬ ‫تقول‬ ‫أن‬ ‫يمكن‬ ‫هل‬
‫آخر‬ ‫شيئا‬ ‫تقول‬ ‫أن‬ ‫يمكن‬ ‫الجسم‬ ‫لغة‬ ‫ولكن‬.
‫بالملل‬ ‫كشعورك‬/‫ال‬ ‫بالذعر‬ ‫أو‬ ‫مهتم‬ ‫غير‬
‫للعمالء‬ ‫الصحيح‬ ‫االنطباع‬ ‫يعطي‬.‫مع‬ ‫والتعامل‬
‫مهني‬ ‫أكثر‬ ‫تبدو‬ ‫يجعلك‬ ‫واثقة‬ ‫بطريقة‬ ‫العمالء‬‫ة‬

9. Eye Contact – make eye contact with customers
when you are talking to them. This will make you
appear interested in what they are saying and
make you more approachable and friendly.
‫البصري‬ ‫التواصل‬-‫وسيلة‬ ‫العين‬ ‫اجعل‬
‫معهم‬ ‫التحدث‬ ‫عند‬ ‫العمالء‬ ‫مع‬ ‫االتصال‬.‫وهذا‬
‫وتجعلك‬ ،‫يقولونه‬ ‫ما‬ ‫في‬ ‫مهتم‬ ‫تبدو‬ ‫يجعلك‬
‫ودية‬ ‫أكثر‬.

10. Smile – nobody wants to be served by a shop assistant who looks
like he/she wants to be anywhere else but in the shop. Customers
want to feel welcome when they enter the store and feel that they
can approach you.
‫االبتسامة‬-.‫بأنهم‬ ‫يشعروا‬ ‫ان‬ ‫يريدون‬ ‫الزبائن‬
‫ويشعرون‬ ‫المتجر‬ ‫دخول‬ ‫عند‬ ‫ترحيب‬ ‫موضع‬
‫المكان‬ ‫هذا‬ ‫لدخولهم‬ ‫مقدرون‬ ‫بأنهم‬.

11. Find someone who can – if you really can’t help the
customer then find someone who can. Either direct the
customer to the correct person/counter or take them
there yourself – don’t just say you don’t know and walk
away!
‫يستطيع‬ ‫شخص‬ ‫على‬ ‫العثور‬-‫ال‬ ‫حقا‬ ‫كنت‬ ‫إذا‬
‫على‬ ‫بالعثور‬ ‫قم‬ ‫العمالء‬ ‫تساعد‬ ‫أن‬ ‫يمكنك‬
‫ذلك‬ ‫يمكنه‬ ‫شخص‬.‫إلى‬ ‫العميل‬ ‫بارشاد‬ ‫إما‬
‫هناك‬ ‫الى‬ ‫به‬ ‫الذهاب‬ ‫أو‬ ‫الصحيح‬ ‫الشخص‬
‫بنفسك‬-‫بدون‬ ‫تتركه‬ ‫و‬ ‫اعرف‬ ‫ال‬ ‫انني‬ ‫تقول‬ ‫ال‬
‫جواب‬