Now improved with video references!
(This is Part 2, of what is a 4-part series.)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
To see Part 1 on "12 Lessons on Advertising 101 From an Architect ", go to: http://www.slideshare.net/AlexGoh1/12-basic-lessons-on-advertising-from-an-architect-advertising-101
12 Lessons on Advertising 101 From an Architect Alex Goh
Â
(This is Part 1 of 4)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
3 things you need to now about people and technology - J. VerhaegenHuman Interface Group
Â
New technologies like Virtual Reality, Artificial Intelligence, Robotics and Genetic Engineering are growing at an exponential rate. By contrast, we poor human beings evolve in a much slower, linear way. Every day, tech visionaries picture a new, hybrid digital-physical world where automation sets the pace. But we, the people, seem to be put into the passenger seat of our own evolution.
Thatâs more or less the story of the day. And itâs a bit frightening, both from a human and a business perspective. But it doesn't have to be.
The challenge for companies in the years to come is to create digital products that people value, trust and understand without feeling neglected, overwhelmed and confused. That's a huge undertaking in which time is not on your side. But it is doable when you put people first.
Learn from the field of UX what people really appreciate in technology. Iâll uncover 3 essential things you need to know about human beings, so the digital future will become a little less intimidating, both for you and your customers.
12 Lessons on Advertising 101 From an Architect Alex Goh
Â
(This is Part 1 of 4)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
3 things you need to now about people and technology - J. VerhaegenHuman Interface Group
Â
New technologies like Virtual Reality, Artificial Intelligence, Robotics and Genetic Engineering are growing at an exponential rate. By contrast, we poor human beings evolve in a much slower, linear way. Every day, tech visionaries picture a new, hybrid digital-physical world where automation sets the pace. But we, the people, seem to be put into the passenger seat of our own evolution.
Thatâs more or less the story of the day. And itâs a bit frightening, both from a human and a business perspective. But it doesn't have to be.
The challenge for companies in the years to come is to create digital products that people value, trust and understand without feeling neglected, overwhelmed and confused. That's a huge undertaking in which time is not on your side. But it is doable when you put people first.
Learn from the field of UX what people really appreciate in technology. Iâll uncover 3 essential things you need to know about human beings, so the digital future will become a little less intimidating, both for you and your customers.
9 Tips to Overcome Challenges in Advertising, From an ArchitectAlex Goh
Â
(This is Part 3, of what is a 4-part series.)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
Part 1 (On Advertising 101): http://slidesha.re/1g0ao0c
Part 2 (On finding inspiration): http://slidesha.re/OqHGxV
Understanding Strategic Planning: What would you ask?Alex Goh
Â
So lets say you wish to amp up your understanding on strategic planning. Now imagine you could ask a fellow Planner anything - what would you ask? The above is a compilation of 4 questions - from one Planner to another.
But it's but ONE way of answering those questions. How would you have answered differently?
Be it an alternative answer, or a new question, feel free to drop a comment below (or start your own Q&A) and see what kind of conversation ensues.
This presentation was made to students and advertising interns interested to consider the career path of a Strategic Planner. Also included within this slide deck are my speaking notes as many off-slide points were also made.
11 Unforgettable Lessons on Advertising From an ArchitectAlex Goh
Â
(This is the last part of what is a 4-part series.)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
Part 1 (On Advertising 101): http://slidesha.re/1g0ao0c
Part 2 (On finding inspiration): http://slidesha.re/OqHGxV
Part 3 (On overcoming challenges): http://slidesha.re/1hLOT4g
14 Expert Tips on Writing an Effie-Winning SubmissionAlex Goh
Â
We asked members of the jury of the Effie Malaysia 2014 this one question: What is the ONE Advice you would give to someone writing his/her 2015 Effie submission?
12 Powerful List & Acronyms for Marketing & AdvertisingAlex Goh
Â
I consider this my "strategy cheat sheet." This is a compilation of 12 list/acronyms that have been useful as âthinking frames." It has helped me to clarify, to provide focus and in general, to ensure thoroughness of thinking when developing communications strategies - be it for general communications or specific to areas such as content and digital marketing.
10 Things I Learned On Advertising In An Art GalleryAlex Goh
Â
"Get Insight the Gallery" is a compilation of 10 lessons, on advertising, that dawned on me as I made my way through the pieces found in the New South Wales Art Gallery and the Museum of Contemporary Art, Sydney.
This was a presentation that I gave back in April. Since then we have done more advanced Transmedia work and I hope to share that case study soon when we get the full results. Sorry it took so long to upload this.
The power point explain about on how big is the potential of Indonesia youth digital market in 2014-2015 and understanding youth's behaviors and habits from social to commerce - GDP Venture
Griffin Farley helps us understand all forms of strategic planning in advertising including Brand Planning, Account Planning, Media Planning, Connections Planning, Transmedia Planning and Propagation Planning. Griffin will also cover the deliverables for each form of planning and creative examples that have leveraged the various processes.
Collection of essays edited focused on markting shift consequences coming from â2.0 cultural transitionâ through design, philosphy, web and music.
This presentation summarizes the 4th essay, dedicated to design. If youâre interested to full text email
Rapid Prototyping Learning Launch
Visualization Journey Mapping Value Chain Analysis
Customer Co-Creation
Assumption TestingConcept DevelopmentBrainstormingMind Mapping
8
4640 16_21.qxp:Layout 1 7/26/11 1:00 PM Page 16
Rotman Magazine Fall 2011 / 17
WHEN DESIGNER HUGH DUBBERLY asked Tim Brennan of Appleâs
CreativeServicesgrouptodefinedesign forhisbook, How Do You
Design?,Brennandrewthe followingpicture:
While many business people appreciate the power of design,
a formal process for its practice has been elusive; until now.
by Jeanne Liedtka and Tim Ogilvie
Designing for Growth:
A Tool Kit For Managers
? $
Design, this drawing asserts, is simply magic â a mysterious
no-manâs land where only the brave dare tread. Such a definition
mocksthe ideathata formalprocesscouldpossiblyexist fornavi-
gating itsmanyhairpin turns.
Our advice: donât be put off by Brennanâs view of design.
Design has many different meanings, and the approach we will
describe here is more akin to Dorothyâs ruby slippers than to a
magicwand:youâvealreadygotthepower;you justneedtofigure
outhowtouse it.Can the averagemanagerbe transformed into
the next Jonathan Ive? No more than your local golf pro can
turn you into Tiger Woods. But can you improve your game?
Without adoubt.
If Managers Thought Like Designers
Whatwouldbedifferentifmanagersthoughtmorelikedesigners?
Wehave threewords foryou: empathy, inventionand iteration.
4640 16_21.qxp:Layout 1 7/26/11 1:00 PM Page 17
Designalwaysbeginswithempathyâestablishingadeepunder-
standing of those for whom you are designing. Managers who
thought likedesignerswould consistentlyput themselves in their
customersâ shoes. We all know weâre supposed to be âcustomer-
centeredâ, but what weâre talking about is deeper and more
personal than that: trueempathyentailsknowingyourcustomers
asrealpeoplewithrealproblems,ratherthanastargetsforsalesor
as a set of demographic statistics around age or income level. It
involvesdevelopinganunderstandingofboththeiremotionaland
their ârationalâ needsandwants.
In addition,managerswho thought likedesignerswould view
themselvesas creators.Forallourtalkaboutthe âartandscienceâof
management, we have mostly paid attention to the science part.
Taking design seriously means acknowledging the difference
betweenwhat scientistsdoandwhatdesignersdo:whereas scien-
tists investigate today to discover explanations for what already
is, designers invent tomorrow to create something that isnât.
Powerfulfuturesarerarelydiscoveredprimarilythroughanalytics.
Theyare,asWalt Disneyoncesaid,âCreatedfirst inthemindand
next in theactivity.â
Finally, design insists that we prepare ourselves to iterate our
way to a solution, somanagerswho thought like designerswould
view themselves as learners. Most managers are taught a linear
problem-solving methodology: define the problem, identify vari-
ous solutions, analyze each, and choose the best one. Designers
arenât nearly so impatient â or optimistic; they understand ...
Design Thinking Comes of AgeThe approach, once.docxdonaldp2
Â
Design
Thinking
Comes
of Age
The approach, once
used primarily in product
design, is now infusing
corporate culture.
by Jon Kolko
ARTWORK The Office for Creative Research
(Noa Younse), Band, Preliminary VisualizationSPOTLIGHT
66 âHarvard Business ReviewâSeptember 2015
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
HBR.ORG
Thereâs a shift under way
in large organizations,
one that puts design
much closer to the
center of the enterprise.
Focus on usersâ experiences, especially
their emotional ones. To build empathy with
users, a design-centric organization empowers em-
ployees to observe behavior and draw conclusions
about what people want and need. Those conclu-
sions are tremendously hard to express in quanti-
tative language. Instead, organizations that âgetâ
design use emotional language (words that concern
desires, aspirations, engagement, and experience)
to describe products and users. Team members
discuss the emotional resonance of a value propo-
sition as much as they discuss utility and product
requirements.
A traditional value proposition is a promise of
utility: If you buy a Lexus, the automaker promises
that you will receive safe and comfortable trans-
portation in a well-designed high-performance ve-
hicle. An emotional value proposition is a promise
of feeling: If you buy a Lexus, the automaker prom-
ises that you will feel pampered, luxurious, and af-
fluent. In design-centric organizations, emotion-
ally charged language isnât denigrated as thin, silly,
or biased. Strategic conversations in those compa-
nies frequently address how a business decision or
a market trajectory will positively influence usersâ
experiences and often acknowledge only implicitly
that well-designed offerings contribute to financial
success.
The focus on great experiences isnât limited to
product designers, marketers, and strategistsâit
infuses every customer-facing function. Take
finance. Typically, its only contact with users is
through invoices and payment systems, which are
designed for internal business optimization or pre-
determined âcustomer requirements.â But those
systems are touch points that shape a customerâs
impression of the company. In a culture focused
on customer experience, financial touch points are
designed around usersâ needs rather than internal
operational efficiencies.
Create models to examine complex prob-
lems. Design thinking, first used to make physical
objects, is increasingly being applied to complex, in-
tangible issues, such as how a customer experiences
a service. Regardless of the context, design thinkers
tend to use physical models, also known as design
artifacts, to explore, define, and communicate.
Those modelsâprimarily diagrams and sketchesâ
supplement and in some cases replace the spread-
sheets, specifications, and other documents that
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
But the shift isnât about aesthetics. Itâs about apply-
in.
Design Thinking Comes of AgeThe approach, once.docxcuddietheresa
Â
Design
Thinking
Comes
of Age
The approach, once
used primarily in product
design, is now infusing
corporate culture.
by Jon Kolko
ARTWORK The Office for Creative Research
(Noa Younse), Band, Preliminary VisualizationSPOTLIGHT
66 âHarvard Business ReviewâSeptember 2015
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
HBR.ORG
Thereâs a shift under way
in large organizations,
one that puts design
much closer to the
center of the enterprise.
Focus on usersâ experiences, especially
their emotional ones. To build empathy with
users, a design-centric organization empowers em-
ployees to observe behavior and draw conclusions
about what people want and need. Those conclu-
sions are tremendously hard to express in quanti-
tative language. Instead, organizations that âgetâ
design use emotional language (words that concern
desires, aspirations, engagement, and experience)
to describe products and users. Team members
discuss the emotional resonance of a value propo-
sition as much as they discuss utility and product
requirements.
A traditional value proposition is a promise of
utility: If you buy a Lexus, the automaker promises
that you will receive safe and comfortable trans-
portation in a well-designed high-performance ve-
hicle. An emotional value proposition is a promise
of feeling: If you buy a Lexus, the automaker prom-
ises that you will feel pampered, luxurious, and af-
fluent. In design-centric organizations, emotion-
ally charged language isnât denigrated as thin, silly,
or biased. Strategic conversations in those compa-
nies frequently address how a business decision or
a market trajectory will positively influence usersâ
experiences and often acknowledge only implicitly
that well-designed offerings contribute to financial
success.
The focus on great experiences isnât limited to
product designers, marketers, and strategistsâit
infuses every customer-facing function. Take
finance. Typically, its only contact with users is
through invoices and payment systems, which are
designed for internal business optimization or pre-
determined âcustomer requirements.â But those
systems are touch points that shape a customerâs
impression of the company. In a culture focused
on customer experience, financial touch points are
designed around usersâ needs rather than internal
operational efficiencies.
Create models to examine complex prob-
lems. Design thinking, first used to make physical
objects, is increasingly being applied to complex, in-
tangible issues, such as how a customer experiences
a service. Regardless of the context, design thinkers
tend to use physical models, also known as design
artifacts, to explore, define, and communicate.
Those modelsâprimarily diagrams and sketchesâ
supplement and in some cases replace the spread-
sheets, specifications, and other documents that
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
But the shift isnât about aesthetics. Itâs about apply-
in ...
9 Tips to Overcome Challenges in Advertising, From an ArchitectAlex Goh
Â
(This is Part 3, of what is a 4-part series.)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
Part 1 (On Advertising 101): http://slidesha.re/1g0ao0c
Part 2 (On finding inspiration): http://slidesha.re/OqHGxV
Understanding Strategic Planning: What would you ask?Alex Goh
Â
So lets say you wish to amp up your understanding on strategic planning. Now imagine you could ask a fellow Planner anything - what would you ask? The above is a compilation of 4 questions - from one Planner to another.
But it's but ONE way of answering those questions. How would you have answered differently?
Be it an alternative answer, or a new question, feel free to drop a comment below (or start your own Q&A) and see what kind of conversation ensues.
This presentation was made to students and advertising interns interested to consider the career path of a Strategic Planner. Also included within this slide deck are my speaking notes as many off-slide points were also made.
11 Unforgettable Lessons on Advertising From an ArchitectAlex Goh
Â
(This is the last part of what is a 4-part series.)
Note: I'm not an Architect.
Content within this deck was discovered on a trip to Athens, Greece where I stayed at the home of an architect. Amongst the hundreds of books he had, I chanced upon this gem - "Letter to a Young Architect" - which I've collated and will share with you here.
Contained within that book was the author's life learnings, to be handed down to future architects. But what surprised me was that, on every page, each of those learnings could be directly applied to advertising as well. And such good lessons they were that I felt compelled to keep a record of those lessons, for my own learning and to share with others.
Hope it's as eye-opening for you as it was for me. Enjoy!
Part 1 (On Advertising 101): http://slidesha.re/1g0ao0c
Part 2 (On finding inspiration): http://slidesha.re/OqHGxV
Part 3 (On overcoming challenges): http://slidesha.re/1hLOT4g
14 Expert Tips on Writing an Effie-Winning SubmissionAlex Goh
Â
We asked members of the jury of the Effie Malaysia 2014 this one question: What is the ONE Advice you would give to someone writing his/her 2015 Effie submission?
12 Powerful List & Acronyms for Marketing & AdvertisingAlex Goh
Â
I consider this my "strategy cheat sheet." This is a compilation of 12 list/acronyms that have been useful as âthinking frames." It has helped me to clarify, to provide focus and in general, to ensure thoroughness of thinking when developing communications strategies - be it for general communications or specific to areas such as content and digital marketing.
10 Things I Learned On Advertising In An Art GalleryAlex Goh
Â
"Get Insight the Gallery" is a compilation of 10 lessons, on advertising, that dawned on me as I made my way through the pieces found in the New South Wales Art Gallery and the Museum of Contemporary Art, Sydney.
This was a presentation that I gave back in April. Since then we have done more advanced Transmedia work and I hope to share that case study soon when we get the full results. Sorry it took so long to upload this.
The power point explain about on how big is the potential of Indonesia youth digital market in 2014-2015 and understanding youth's behaviors and habits from social to commerce - GDP Venture
Griffin Farley helps us understand all forms of strategic planning in advertising including Brand Planning, Account Planning, Media Planning, Connections Planning, Transmedia Planning and Propagation Planning. Griffin will also cover the deliverables for each form of planning and creative examples that have leveraged the various processes.
Collection of essays edited focused on markting shift consequences coming from â2.0 cultural transitionâ through design, philosphy, web and music.
This presentation summarizes the 4th essay, dedicated to design. If youâre interested to full text email
Rapid Prototyping Learning Launch
Visualization Journey Mapping Value Chain Analysis
Customer Co-Creation
Assumption TestingConcept DevelopmentBrainstormingMind Mapping
8
4640 16_21.qxp:Layout 1 7/26/11 1:00 PM Page 16
Rotman Magazine Fall 2011 / 17
WHEN DESIGNER HUGH DUBBERLY asked Tim Brennan of Appleâs
CreativeServicesgrouptodefinedesign forhisbook, How Do You
Design?,Brennandrewthe followingpicture:
While many business people appreciate the power of design,
a formal process for its practice has been elusive; until now.
by Jeanne Liedtka and Tim Ogilvie
Designing for Growth:
A Tool Kit For Managers
? $
Design, this drawing asserts, is simply magic â a mysterious
no-manâs land where only the brave dare tread. Such a definition
mocksthe ideathata formalprocesscouldpossiblyexist fornavi-
gating itsmanyhairpin turns.
Our advice: donât be put off by Brennanâs view of design.
Design has many different meanings, and the approach we will
describe here is more akin to Dorothyâs ruby slippers than to a
magicwand:youâvealreadygotthepower;you justneedtofigure
outhowtouse it.Can the averagemanagerbe transformed into
the next Jonathan Ive? No more than your local golf pro can
turn you into Tiger Woods. But can you improve your game?
Without adoubt.
If Managers Thought Like Designers
Whatwouldbedifferentifmanagersthoughtmorelikedesigners?
Wehave threewords foryou: empathy, inventionand iteration.
4640 16_21.qxp:Layout 1 7/26/11 1:00 PM Page 17
Designalwaysbeginswithempathyâestablishingadeepunder-
standing of those for whom you are designing. Managers who
thought likedesignerswould consistentlyput themselves in their
customersâ shoes. We all know weâre supposed to be âcustomer-
centeredâ, but what weâre talking about is deeper and more
personal than that: trueempathyentailsknowingyourcustomers
asrealpeoplewithrealproblems,ratherthanastargetsforsalesor
as a set of demographic statistics around age or income level. It
involvesdevelopinganunderstandingofboththeiremotionaland
their ârationalâ needsandwants.
In addition,managerswho thought likedesignerswould view
themselvesas creators.Forallourtalkaboutthe âartandscienceâof
management, we have mostly paid attention to the science part.
Taking design seriously means acknowledging the difference
betweenwhat scientistsdoandwhatdesignersdo:whereas scien-
tists investigate today to discover explanations for what already
is, designers invent tomorrow to create something that isnât.
Powerfulfuturesarerarelydiscoveredprimarilythroughanalytics.
Theyare,asWalt Disneyoncesaid,âCreatedfirst inthemindand
next in theactivity.â
Finally, design insists that we prepare ourselves to iterate our
way to a solution, somanagerswho thought like designerswould
view themselves as learners. Most managers are taught a linear
problem-solving methodology: define the problem, identify vari-
ous solutions, analyze each, and choose the best one. Designers
arenât nearly so impatient â or optimistic; they understand ...
Design Thinking Comes of AgeThe approach, once.docxdonaldp2
Â
Design
Thinking
Comes
of Age
The approach, once
used primarily in product
design, is now infusing
corporate culture.
by Jon Kolko
ARTWORK The Office for Creative Research
(Noa Younse), Band, Preliminary VisualizationSPOTLIGHT
66 âHarvard Business ReviewâSeptember 2015
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
HBR.ORG
Thereâs a shift under way
in large organizations,
one that puts design
much closer to the
center of the enterprise.
Focus on usersâ experiences, especially
their emotional ones. To build empathy with
users, a design-centric organization empowers em-
ployees to observe behavior and draw conclusions
about what people want and need. Those conclu-
sions are tremendously hard to express in quanti-
tative language. Instead, organizations that âgetâ
design use emotional language (words that concern
desires, aspirations, engagement, and experience)
to describe products and users. Team members
discuss the emotional resonance of a value propo-
sition as much as they discuss utility and product
requirements.
A traditional value proposition is a promise of
utility: If you buy a Lexus, the automaker promises
that you will receive safe and comfortable trans-
portation in a well-designed high-performance ve-
hicle. An emotional value proposition is a promise
of feeling: If you buy a Lexus, the automaker prom-
ises that you will feel pampered, luxurious, and af-
fluent. In design-centric organizations, emotion-
ally charged language isnât denigrated as thin, silly,
or biased. Strategic conversations in those compa-
nies frequently address how a business decision or
a market trajectory will positively influence usersâ
experiences and often acknowledge only implicitly
that well-designed offerings contribute to financial
success.
The focus on great experiences isnât limited to
product designers, marketers, and strategistsâit
infuses every customer-facing function. Take
finance. Typically, its only contact with users is
through invoices and payment systems, which are
designed for internal business optimization or pre-
determined âcustomer requirements.â But those
systems are touch points that shape a customerâs
impression of the company. In a culture focused
on customer experience, financial touch points are
designed around usersâ needs rather than internal
operational efficiencies.
Create models to examine complex prob-
lems. Design thinking, first used to make physical
objects, is increasingly being applied to complex, in-
tangible issues, such as how a customer experiences
a service. Regardless of the context, design thinkers
tend to use physical models, also known as design
artifacts, to explore, define, and communicate.
Those modelsâprimarily diagrams and sketchesâ
supplement and in some cases replace the spread-
sheets, specifications, and other documents that
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
But the shift isnât about aesthetics. Itâs about apply-
in.
Design Thinking Comes of AgeThe approach, once.docxcuddietheresa
Â
Design
Thinking
Comes
of Age
The approach, once
used primarily in product
design, is now infusing
corporate culture.
by Jon Kolko
ARTWORK The Office for Creative Research
(Noa Younse), Band, Preliminary VisualizationSPOTLIGHT
66 âHarvard Business ReviewâSeptember 2015
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
HBR.ORG
Thereâs a shift under way
in large organizations,
one that puts design
much closer to the
center of the enterprise.
Focus on usersâ experiences, especially
their emotional ones. To build empathy with
users, a design-centric organization empowers em-
ployees to observe behavior and draw conclusions
about what people want and need. Those conclu-
sions are tremendously hard to express in quanti-
tative language. Instead, organizations that âgetâ
design use emotional language (words that concern
desires, aspirations, engagement, and experience)
to describe products and users. Team members
discuss the emotional resonance of a value propo-
sition as much as they discuss utility and product
requirements.
A traditional value proposition is a promise of
utility: If you buy a Lexus, the automaker promises
that you will receive safe and comfortable trans-
portation in a well-designed high-performance ve-
hicle. An emotional value proposition is a promise
of feeling: If you buy a Lexus, the automaker prom-
ises that you will feel pampered, luxurious, and af-
fluent. In design-centric organizations, emotion-
ally charged language isnât denigrated as thin, silly,
or biased. Strategic conversations in those compa-
nies frequently address how a business decision or
a market trajectory will positively influence usersâ
experiences and often acknowledge only implicitly
that well-designed offerings contribute to financial
success.
The focus on great experiences isnât limited to
product designers, marketers, and strategistsâit
infuses every customer-facing function. Take
finance. Typically, its only contact with users is
through invoices and payment systems, which are
designed for internal business optimization or pre-
determined âcustomer requirements.â But those
systems are touch points that shape a customerâs
impression of the company. In a culture focused
on customer experience, financial touch points are
designed around usersâ needs rather than internal
operational efficiencies.
Create models to examine complex prob-
lems. Design thinking, first used to make physical
objects, is increasingly being applied to complex, in-
tangible issues, such as how a customer experiences
a service. Regardless of the context, design thinkers
tend to use physical models, also known as design
artifacts, to explore, define, and communicate.
Those modelsâprimarily diagrams and sketchesâ
supplement and in some cases replace the spread-
sheets, specifications, and other documents that
SPOTLIGHT ON THE EVOLUTION OF DESIGN THINKING
But the shift isnât about aesthetics. Itâs about apply-
in ...
Ideas not understood are lost potential. The exponentially growing amount of information that
dominates our times and makes them successful is also growing in complexity. We approach
it with ever-new ideas. They are the significant commodities of our time. The information
society emerged from these ideas, and â in contrast to earlier ages â we need more and more
of them in order to master the mass of information and the consequences for understanding,
processing, and creating.
IDEA DESIGN, including the D'ARTAGNAN Principle as the ontological key as well as methods
for idea quality control, was developed based on SABINE FISCHER's 2012 dissertation, âThe
Contemporary Use of the Term Idea, the Linguistic Shaping of Ideas and their Semantic Optimisation
Potentialâ5 at the European University Viadrina.
Design thinking is not âus versus them or usâ, but on behalf of them. Itâs close to userâs experience and mind. Letâs Design thinking, before development leads to a dead end.
A preconference workshop proposed for the 2013 Academy of Management: Applying the lean startup model to social and sustainable ventures. Hands-on workshop and intensive discussion, Terrific crew of organizers and more.
A group of 7 people who attended the Service Design Network Global Conference 2014 in Stockholm on October 6,7,8 2014, have shared their experiences, take-aways and ideas in a Whatsapp group, during and after the conference.
This deck shares their findings with a wider audience, hoping to initiate a healthy debate in the service design community, on where we ant to go with our conferences. We hope to see you all next year, to share an even better experience together!
A quick synopsis of the Planningness Conference from last month. It's not comprehensive of the whole weekend of wonderful information, but a fun overview of some of the sessions I attended. Enjoy, share and please comment away!
Live, Actionable & Tangible: Plot at the DMI Research Conference 2014wildwoman
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The talk I did at the DMI Academic Conference on how Plot taught designers about design strategy and most importantly, how to create a design strategy that is compelling and grounded. It talks about a pilot taught at CMU School of Design
Similar to 11 Tips on Finding Inspiration for Advertising, from an Architect (20)
Digital Money Maker Club â von Gunnar Kessler digital.focsh890
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Title One is a comprehensive examination of the impact of digital technologies on
modern society. In a world where technology continues to advance rapidly, this article delves into the nuances and complexities of the digital age, exploring Its implications across various sectors and aspects of life.
The digital marketing industry is changing faster than ever and those who donât adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumersâ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumersâ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
SEO as the Backbone of Digital MarketingFelipe Bazon
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In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Unleash the power of UK SEO with Brand Highlighters! Our guide delves into the unique search landscape of Britain, equipping you with targeted strategies to dominate UK search engine results. Discover local SEO tactics, keyword magic for UK audiences, and mobile optimization secrets. Get your website seen by the right people and propel your brand to the top of UK searches.
To learn more: https://brandhighlighters.co.uk/blog/top-seo-agencies-uk/
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. Youâll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. Youâll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customerâs journey. By the end of the session, youâll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
âą Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
âą Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
âą Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
âą Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Monthly Social Media News Update May 2024Andy Lambert
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TL;DR. These are the three themes that stood out to us over the course of last month.
1ïžâŁ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2ïžâŁ Instagramâs new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3ïžâŁ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push âcollabsâ more too.
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
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Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
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Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
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Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and weâll provide actionable tips for navigating these intricate challenges.
Youâll learn:
- How todayâs users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, weâll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
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Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
Â
In todayâs era of AI, personalization is more than just a trendâitâs a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your usersâkey factors for business success. However, relying solely on AI capabilities isnât enough. You need to anchor your approach in solid principles, understand your usersâ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
11 Tips on Finding Inspiration for Advertising, from an Architect
1. Part 2 of 4
By Alex Goh,
Associate Strategic Planning Director,
M&C Saatchi, Kuala Lumpur.
11 Tips on
Finding Inspiration
For Advertising
From an Architect
Image credit: Getty Images
2. All image contents is credited to Alexandros N. Tombazis, a
Greek architect, from his book âLetter to a Young Architect.â
3. A quick guide to this deck
1. (Almost) All instances of the word âArchitectureâ has
been deleted (leaving only the âAâ). What is most striking
is that by merely replacing all mentions of âArchitectureâ
with âAdvertisingâ, the advice given is still relevant in its
entirety. Try it yourself and see.
2. I have also included personal notes/tips to make the
advice applicable to the practice of advertising. This will
be denoted by âȘ .
This deck features a compilation of advice to young architects
that came about as a result of a series of lectures given
mostly to students of Architecture in Greece and abroad.
4. ONCREATIVEâCASESTUDIESâ
âȘ Itâs always beneficial to seek inspiration
through the work of others. And while
doing that, dig beyond and understand the
thinking that has led to that style of
execution.
#1
5. ONTHINKINGGLO-CAL #2
âȘ Inspired ideas melds a reference from
the worldâs best to an insight of the local
environment â and in the process,
becomes its own unique creation.
7. ONHARNESSINGâPLACEâ #4âȘ âPlaceâ in advertising, is extrinsic, and would
refer to both environmental factors (e.g. time and
weather) and external factors (e.g. economy and
religion) â both of which can influence how people
perceived your communications.
8. ONHARNESSINGâCLIMATEâ #5âȘ âClimateâ in advertising, is intrinsic, and can
represent the feelings of the customer (as
influenced by his/her attitudes and emotions) and
their social context (e.g. siblings/parents/couple).
9. ONâTOUCHâVSâTECHâ #6
âȘ If having to choose
between approaches, one way
to look at it is to seek solutions
that maximises the intensity of
the emotion evoked (âhigh
touchâ) over the novelty factor
of new technology (âhigh
tech)â.
10. ONTHEPOWEROFTOUCH âȘ Execute so as to leverage all of ones senses â
we do well to consider sight, sounds and even
smells, but how can we push the dimension of
âtouchâ? This is especially important in an
increasingly intangible, digital world.
#7
11. ONMESSAGEVSTAKE-OUT
âȘ Consider the distinction between
the âmessageâ (what is said) and the
âtake-outâ (what is perceived).
Oftentimes, we treat it as the same
thing, in the name of being simple.
Consider this: what matters more
could be what ISNâT said. Let the
audience make the intellectual leap
themselves; that extra processing
heightens both likeability and
retention.
#8
12. ONSTATICRESPONSIVENESS #9âȘ Time and again, this piece of
advice comes back â consider
how external factors (e.g. night
vs day) evolves around your
communications piece. Ask
yourself: âHow can a static
communications piece take
advantage of the dynamism of its
environment?â
14. ONBRIGHTPOSITIONINGS âȘ âLightâ to Architecture is what a âPositioningâ is
to Advertising â it illuminates the way ahead,
guiding you on the path you should take. In an
increasingly cluttered world, let the âlightâ of your
positioning cut through the darkness.
#10
15. ONFRESHPERSPECTIVES
âȘ âAperturesâ, âopeningâ, solidsâ
and âvoidsâ are to Architecture what
âCopyâ (words) is to Advertising.
Great copy broadens our view of the
world, helps frame ones views and
illuminates new ways of seeing. Ask
yourself â âIs my copy offering a
new way to see the world?â
#11
16. Now, go be the
best version of you.
By Alex Goh,
Associate Strategic Planning Director,
M&C Saatchi, Kuala Lumpur.
alex.goh@mcsaatchi.com.my
Part 2 of 4
11 Tips on
Finding Inspiration
For Advertising
From an Architect