• Overall purpose of the case management
sessions
• Introduction to case management
- Participants’ experiences, Definition
• Case management process
- Stages of process, Details of each stage,
Considerations
• Key points
• Participants understand the entire case
management process for child survivors
• Participants recognize the key differences
between adult and child case management
support
• Participants know how to ensure children
and carers are empowered and placed at
the center of the case management
process
• Who in this room provides case
management support to children?
• Who provides case management
support to children who have been
raped, or otherwise sexually abused?
• What is your role in the process?
• Providing services
whereby a social
worker assesses
the needs of the
client, and …
Arranges
Monitors &
evaluates
Advocates
Coordinates
or provides
services
• …for a package of
services to meet
the specific needs
of the client
Throughout case worker provides information to the client
(child or carers) on services available, possible actions, etc
Caseworkers must have in-depth knowledge of the
services agencies can provide, including:
• for medical care,
• safety assistance,
• legal counseling and assistance,
• and psychosocial services…
And share this information with the child / carers, in
order to empower children and help caregivers make
informed choices in their best interest.This is part of
informed consent process
Age &
development
stage
Context &
resources
available
Family
dynamics
Type of
abuse
Perpetrator
Child’s
situation
Child is always at the
center of the process
I. Introduction &
engagement
II. Intake &
Assessment
III. Case Action
Planning
Direct
services
Referral
services
V. Follow up /
Monitoring Progress
VI. Case Closure
IV. Implement
action
plan
Adapted from IA CP IMS Exchange/Learning Workshop –
February 2010
VII. Evaluation
ADULT CASE
MANAGEMENT
1. Intro. & engagement
2.Intake & assessment
3. Case action planning
4.Implement action plan
5.Follow-up / monitoring
6.Case closure
7. Evaluation of service
CHILD CASE
MANAGEMENT
1. Intro. & engagement
2.Intake & assessment
3. Case action planning
4.Implement action plan
5.Follow-up / monitoring
6.Case closure
7. Evaluation of service
}Together
Intake &
assessment
• Interviewing / communicating with child
survivors
• Sharing information in way can be understood
• Informed consent, confidentiality procedures
& best interest of child
• Addressing mandatory reporting
Develop
action plan
• Balancing decision making roles
• Informed consent and referrals
Implement
the plan
• Advocacy & accompaniment of child survivors
• Involving caregivers/family in care &
treatment help
• Direct interventions provided (psychosocial
support)
Implement
the plan
• Referral
• Coordinating with other service providers
Follow-up
& review
• Re-assessment of safety and risk with child
survivors
• Advocacy on behalf of child clients
• On going case coordination and review
Case
closure
• Criteria for when and how a case with child
be closed
Throughout all stages case management process for child
survivors should give children & their caregivers
information needed to empower them to make informed
decisions
• Balancing confidentiality & best interests of the
child
• Involving parents / caregivers
• Nature of support needed and to be given – esp.
with regards to care arrangements, and form of
PSS
• Adaptation to age & stage of development
- Communication methods
- Level of involvement of child in decision-making
• Participants break into 7 groups, 3-4
participants each
• Each group discuss assigned step of the process
• Discuss the following questions:
- What documentation happens during this stage?
- Who do you need to talk to?
- What has to happen to allow you to move from
this stage to the next stage in the process?
• 15 mins
• Complex process
- Not always linear
- Varies from one case to another
• Decisions made through discussion:
- In case meetings / conferences
- With supervisor, with child and caregiver(s)
- Child, & their wellbeing, is central
• Each step of process requires documentation so
we have record of all actions taken & avoid child
repeating themselves – forms
At each stage ask ourselves these key
questions:
• What are the risks to the child’s safety?
• What will achieve the ‘best interests of the
child’?
• At what level can the child participate at this
stage?
• Who else (other than child) should be
consulted?
• What decisions have been taken and why?
• What resources can be used to assist the
child?
- What is your organization’s plan for
intervention?
- What other organizations have suitable
resources/ support?
• What is the timeline for action?
• Decisions made in case management based on
communication & discussion with range of
stakeholders (importantly including the child,
who is at the center of the process)
• Empowerment, including through information
sharing, important throughout
• Documentation is a key component of case
management process
• Case management is not a linear process
10-Introduction-to-Case-Management.pptx

10-Introduction-to-Case-Management.pptx

  • 2.
    • Overall purposeof the case management sessions • Introduction to case management - Participants’ experiences, Definition • Case management process - Stages of process, Details of each stage, Considerations • Key points
  • 4.
    • Participants understandthe entire case management process for child survivors • Participants recognize the key differences between adult and child case management support • Participants know how to ensure children and carers are empowered and placed at the center of the case management process
  • 6.
    • Who inthis room provides case management support to children? • Who provides case management support to children who have been raped, or otherwise sexually abused? • What is your role in the process?
  • 7.
    • Providing services wherebya social worker assesses the needs of the client, and … Arranges Monitors & evaluates Advocates Coordinates or provides services • …for a package of services to meet the specific needs of the client Throughout case worker provides information to the client (child or carers) on services available, possible actions, etc
  • 8.
    Caseworkers must havein-depth knowledge of the services agencies can provide, including: • for medical care, • safety assistance, • legal counseling and assistance, • and psychosocial services… And share this information with the child / carers, in order to empower children and help caregivers make informed choices in their best interest.This is part of informed consent process
  • 9.
    Age & development stage Context & resources available Family dynamics Typeof abuse Perpetrator Child’s situation Child is always at the center of the process
  • 12.
    I. Introduction & engagement II.Intake & Assessment III. Case Action Planning Direct services Referral services V. Follow up / Monitoring Progress VI. Case Closure IV. Implement action plan Adapted from IA CP IMS Exchange/Learning Workshop – February 2010 VII. Evaluation
  • 13.
    ADULT CASE MANAGEMENT 1. Intro.& engagement 2.Intake & assessment 3. Case action planning 4.Implement action plan 5.Follow-up / monitoring 6.Case closure 7. Evaluation of service CHILD CASE MANAGEMENT 1. Intro. & engagement 2.Intake & assessment 3. Case action planning 4.Implement action plan 5.Follow-up / monitoring 6.Case closure 7. Evaluation of service }Together
  • 14.
    Intake & assessment • Interviewing/ communicating with child survivors • Sharing information in way can be understood • Informed consent, confidentiality procedures & best interest of child • Addressing mandatory reporting Develop action plan • Balancing decision making roles • Informed consent and referrals Implement the plan • Advocacy & accompaniment of child survivors • Involving caregivers/family in care & treatment help • Direct interventions provided (psychosocial support)
  • 15.
    Implement the plan • Referral •Coordinating with other service providers Follow-up & review • Re-assessment of safety and risk with child survivors • Advocacy on behalf of child clients • On going case coordination and review Case closure • Criteria for when and how a case with child be closed Throughout all stages case management process for child survivors should give children & their caregivers information needed to empower them to make informed decisions
  • 16.
    • Balancing confidentiality& best interests of the child • Involving parents / caregivers • Nature of support needed and to be given – esp. with regards to care arrangements, and form of PSS • Adaptation to age & stage of development - Communication methods - Level of involvement of child in decision-making
  • 18.
    • Participants breakinto 7 groups, 3-4 participants each • Each group discuss assigned step of the process • Discuss the following questions: - What documentation happens during this stage? - Who do you need to talk to? - What has to happen to allow you to move from this stage to the next stage in the process? • 15 mins
  • 19.
    • Complex process -Not always linear - Varies from one case to another • Decisions made through discussion: - In case meetings / conferences - With supervisor, with child and caregiver(s) - Child, & their wellbeing, is central • Each step of process requires documentation so we have record of all actions taken & avoid child repeating themselves – forms
  • 21.
    At each stageask ourselves these key questions: • What are the risks to the child’s safety? • What will achieve the ‘best interests of the child’? • At what level can the child participate at this stage? • Who else (other than child) should be consulted?
  • 22.
    • What decisionshave been taken and why? • What resources can be used to assist the child? - What is your organization’s plan for intervention? - What other organizations have suitable resources/ support? • What is the timeline for action?
  • 24.
    • Decisions madein case management based on communication & discussion with range of stakeholders (importantly including the child, who is at the center of the process) • Empowerment, including through information sharing, important throughout • Documentation is a key component of case management process • Case management is not a linear process