The document summarizes recent activities at Bi-State Development, including: 1) The launch of a new Adopt-A-Stop program to encourage businesses and community groups to keep MetroBus stops clean. Reliance Bank adopted three stops as the first participant. 2) The completion of a $48 million, 4-year rehabilitation project to restore the historic 142-year-old Eads Bridge, extending its life another 75 years. Work included replacing over 1 million pounds of steel and repainting the superstructure. 3) An event was held to celebrate the bridge project's completion, allowing participants to walk the top deck, take food truck lunches, or tour the bridge via MetroLink train.

1. BI-STATE DEVELOPMENT 1
IN THIS ISSUE November 2016
Letter From The President . . . . . . . .2
Building A Better Transit Experience . . 3
Award-Winning Company . . . . . . . 5
BSD In The Community . . . . . . . . 8
Short Stuff . . . . . . . . . . . . . . . 10
Important News For Bi-State Development Employees
If it weren’t for BSD’s Clerical Division, our pay-
checks wouldn’t arrive on time, some employee
work schedules would be up in the air, Metro
riders wouldn’t know how to get from point A
to point B, and they wouldn’t have an ear when
they have a complaint or a question.
The 50 clerical employees—members of the
Amalgamated Transit Union Local 788—work just
about everywhere in our company. They work in
Accounts Payable, Customer Service, Materials
Management, Office Services, Passenger Revenue,
Scheduling, the Service Areas and Transit Vehicle
Maintenance at the DeBaliviere, Brentwood and
Illinois MetroBus Facilities, and at Headquarters
and Central Facility. They bring value to our
organization through the work they do as coordi-
nator, schedule maker, document developer, mail
processor/courier, document operator, station
and clerk typists; payroll, materials, cash, time,
till, accounting and maintenance clerks; customer
service representatives and analysts.
The Customer Service and Scheduling clerical
employees help our passengers get to and from
their destinations. They listen to and answer calls
to help resolve complaints, provide route and
schedule information for riders, and even create
work schedules for our bus and rail operators.
The Accounting and Payroll clerical employees
focus on ensuring the company’s invoices and
other documents are accurate, processed for
payment and paid in a timely manner. They review
hours worked and input information as needed so
all of us BSD employees can get our paychecks.
The Passenger Revenue, Brentwood,
DeBaliviere, and the Materials Management
clerical staff make sure Metro’s transit passes and
tickets have the correct information printed on
them and that the fare media works properly for
passengers and vendors. They download ridership
and revenue data, as well as collect cash boxes from
the buses to prepare them for deposit. They help
Clerical Division Spotlight
(Clerical continued on page 2)
L – R (Back Row): Patricia Ellis, Desirea Pruitt, Natalie Brooks, Charon Michael White,
Angela Bobo and Jacqueline Harris-Taylor. L - R (Front Row): Christopher Jackson, Victoria
Weaver, Michelle Combs, Cynthia Watkins and Rita Rooney. Not pictured: Cheryl Cotton,
Barbara Craig, Jamar Cross, Terrence Gaddy, Valerie Gleason, Juanlee Harris, Alice Howard,
Myia Jones, Antonio Mallory, Terry Miller, Bridgette Moore, Kelly Rigmaiden (Customer
Service) and Samanatha Harris (Scheduling)
L – R (Back Row): Judith Hutter (Accounts Payable), Suada Mujakic and Brian Neylon
(Office Services), and Alta DavisWarner (Payroll). L – R (Front Row): Connie McGruder
(Accounts Payable), Terica Wilson and Danette Fisher (Office Services), and Sheila Jackson
and Linda Rucker-Washington (Payroll). Not Pictured: Millicent Johnson, Demetria Stewart
and Phyllis Thomas (Accounts Payable)

2. 2 NOVEMBER ISSUE
W
e are always running full speed ahead no matter what time of the year it is here at Bi-State
Development (BSD). On our transit side, Metro employees are busy, 21 hours a day, safely
moving the region to important destinations. St. Louis Downtown Airport welcomes
small aircraft pilots to big charter pilots day and night, seven days a week. Our tourism innovation
enterprise hosts tens of thousands of visitors to the iconic Gateway Arch and on our riverboats
especially during the summer months. Our two newest enterprises, St. Louis Regional Freightway
and Bi-State Development Research Institute have been really busy the past few months with exciting
new projects, and that’s a great thing to report.
We have received more honors, awards and recognition, which included the federal government
describing our MetroBus maintenance program as a model for the best of the best. We took time out
to recognize our transit operators for their years of safe driving behind the wheels of Metro vehicles.
Other employees received commendations for assisting our transit riders and still others received
special recognition for going above and beyond the call of duty. You will find more information
about the awards and commendations in this newsletter.
Everything we accomplish is because of you. In the Employee Spotlight section of the newsletter,
we are featuring one special group of employees that keeps all of us organized, not to mention, paid
on time-- the Clerical Division. You will be impressed when you read all the things they do every day
around our organization to keep us functioning smoothly and to help make BSD and our enterprises
successful. We thank the Clerical Division employees for all they do for us. Together, we are making a
positive difference in our region. Keep up the good work.
“Everything
we accomplish
is because
of you.”
Bi-State Development
Employee News/November 2016
President and CEO
JOHN NATIONS
Vice President of
Marketing and Communications
DIANNE WILLIAMS
Editor
MINDY CROSSLAND
Contributing Writers
PATTI BECK
MATTHEW FERNANDES
ANGELA FLETCHER-MABRY
MATTHEW HIBBARD
JERRY VALLELY
Please direct comments
or questions to:
BSD MAGAZINE
ONE METROPOLITAN SQUARE
SUITE 700
211 NORTH BROADWAY
ST LOUIS, MO 63102
or BSDMagazine@bistatedev.org
Letter from the President and CEO
John Nations
BSD President and CEO
(Clerical continued from page 1)
maintain our ticket vending machines, validators
and fare boxes.
Clerical employees also assist the passengers
who have left personal items or belongings on
MetroLink or MetroBus, and ensure the infor-
mation is properly recorded and tracked. They
oversee the maintenance parts for our buses to
assure the parts are not only
in stock, but are prepped in
advance so the buses are ready
to roll for our passengers.
The Office Services
clerical staff manages the
internal and external mail for
the company. They make sure
our employees and transit
riders are well informed
through the reproduction of
materials like the employee
newsletter and rider alerts.
We appreciate the
important roles the Clerical
Division provides for BSD
and its enterprises. Thank
you for all you do. u
L – R: Alease Dailes and James Henry (Passenger Revenue), Daron Scates
(Brentwood Operations) and Daphine Nivens (DeBaliviere Operations). Not
pictured: Bernadette Anderson, David Carr, Raymond Look, Shirley Wilks
and Tressa Woodard (Passenger Revenue), Gwendolyn Holmes, Darnetta
Johnson-Hamm and Jessica McKenzie (Materials Management)

3. BI-STATE DEVELOPMENT 3
Metro Launches Adopt-A-Stop Program
Metro transit launched a new MetroBus stop
adoption program called Adopt-A-Stop on
August 4. The program encourages participants to
keep Metro stops litter free. Reliance Bank became
the first business to adopt a stop outside of their
main office on North Grand Boulevard in mid-
town St. Louis. The bank also adopted two stops
at their branch offices on Manchester and Tower
Groves avenues.
Businesses, not-for-profit organizations,
community groups, neighborhoods, families and
individuals are invited to apply to adopt MetroBus
stops in the City of St. Louis and St. Louis County
in Missouri and in St. Clair County in Illinois.
There is no cost to apply or participate in the
program. In fact, participants are eligible to receive
six one-day Metro transit passes and other resources
such as trash bags to help maintain their bus stop.
Businesses, organizations, community groups
and individuals agree to monitor their adopted
MetroBus stop on a regular basis, pick up litter and
help keep the area clean around the stop for one
year. In addition, the name of the business, group
or individual who adopts the stop will be placed
on a special Adopt-A-Sign located at the stop.
Are you or do you know someone who is inter-
ested in Adopting-A-Stop? Call Maureen Williams
at (314) 982-1466 to get started. u
>BUILDING A BETTER TRANSIT EXPERIENCE
Work Is Complete On Historic Eads Bridge
Work has now been completed on the historic Eads Bridge. The
MetroLink tracks on the south side of the bridge were recently
finished and MetroLink trains are currently operating on both the
east and westbound tracks across the Mississippi River.
The track work is just one part of the comprehensive, full-scale
rehabilitation that took place over the last four years to restore the
142-year old regional landmark. Crews replaced more than 1.2
million pounds of steel to the bridge and made about 1,200 struc-
tural repairs. Workers carefully blasted up to nine
layers of old paint, corrosion and rust off the super-
structure, and applied a multi-layer, anti-corrosion
coating on the bridge’s superstructure and truss.
Crews also replaced the structural flooring system,
including the ties and rails MetroLink trains use,
and replaced messenger and contact wire with a new
overhead conductor rail that improves the efficiency
and reliability of our light rail system.
This major undertaking was completed in two
phases, and trains operated the entire time with
no significant delays to our passengers. The $48
million project will extend the life of the bridge for
another 75 years.
A celebration was held October 7 to mark the
completion of the project. The special event, which
was held on the top deck of the bridge, included
marching bands from University City and East
St. Louis. State senators and representatives from
Missouri and Illinois, as well as other dignitaries, the BSD Board of
Commissioners, our President and CEO, and many staff members
were also in attendance.
After the program, participants were able to explore the top
deck of the bridge on foot, purchase lunch and beverages from
several food trucks parked on the bridge or take a tour on a
special MetroLink train for an up-close look at the bridge. Metro
Ambassadors and other staff members also assisted at the event. u
LRV operators Dorothy Ricks-Patton and Patricia Bradford (not pictured) operated the special
MetroLink train across the Eads Bridge.

4. 4 NOVEMBER ISSUE
> BUILDING A BETTER TRANSIT EXPERIENCE
Metro Installs New Windscreens At All
MetroLink Stations
The ‘You Are Here’ new windscreen signs have been installed
at all 37 MetroLink stations. The signs are mounted to the
glass panels of the windscreen stands located on each MetroLink
platform. For stations without a glass panel, an 11 X 17 ‘You
Are Here’ sign was placed in the sign holder affixed to the
station’s kiosk.
The signs display connecting MetroBus routes, a You Are
Here symbol to show riders where they are in relation to the
station, as well as major landmarks and businesses located
within a half mile distance from the station. u
>TOURISM INNOVATION
National Park Service Turns 100
St. Louis took part in celebrating the National Park
Service’s (NPS) centennial anniversary on August 25.
The celebration included a ceremony, music from the NPS
Centennial Jazz Band, food trucks, free cupcakes and a blues
concert at the Luther Ely Smith Square and Old Courthouse
Rotunda located on the Gateway Arch Grounds.
But the celebration isn’t over – not by a long shot.
It continues with a challenge to visit all six national parks
in Missouri with prizes offered for visiting at least three.
The Missouri National Parks Passport Challenge kicked
off August 27 and continues until December 31, 2017.
Here’s a list of all six national parks in Missouri:
• Jefferson National Expansion Memorial - St. Louis,
Missouri
• Ulysses S. Grant National Historic Site - St. Louis,
Missouri
• Ozark National Scenic Riverways - Van Buren, Missouri
• Wilson’s Creek National Battlefield - Republic, Missouri
• George Washington Carver National Monument -
Diamond, Missouri
• Harry S. Truman National Historic Site - Independence,
Missouri
To participate, pick up your free Show-Me National
Parks: A Passport for Missouri booklet at any of Missouri’s
six national parks visitor centers (verify hours of operation
before visiting) and get to stamping! Prizes are awarded
for visiting three or all six national parks. Don’t forget
to register your Passport at MONationalParks.com/enter
using the unique code on the back of your booklet to be
entered to win the Grand Slam Grand Prize. You can find
out more about the parks, including fun facts and contest
rules, at MONationalParks.com.
Missouri’s natural and historic treasures are worth
visiting. What are you waiting for? u
New “How To” Customer Videos Are On
The Way
Metro is working on a series
of new “How To” videos
for passengers. The 10 videos
will help regular customers,
occasional riders and tourists
better navigate the Metro
transit system by providing basic
instructions on topics such as:
• How To Purchase Your Fare
• How To Ride MetroBus,
MetroLink and Metro
Call-A-Ride
The short step-by-step videos
will be introduced in the
spring of next year. u
Metro Pilots New E-Newsletter
Metro is testing a new bi-weekly electronic newsletter. It will
provide the latest news and updates for Metro’s projects
and services.
The newsletter is currently being tested with a small group of
transit users and Metro stakeholders who signed up in the past
for transit information. The e-newsletter will be available to new
sign-ups after the new metrostlouis.org website launches later
this fall. u

5. BI-STATE DEVELOPMENT 5
Explore St. Louis Names Gateway Arch Staff Heroes
Explore St. Louis has named Gateway Arch Tour Guide Tia
Henderson a 2016 Hospitality Super Hero. Tia helped a young
girl who was afraid to ride the tram to the top of the Arch. Tia
encouraged her to be brave and told her she would receive a
surprise when she returned from the top. Tia then took it upon
herself to buy the girl a huge stuffed animal from The Arch Store
with her own money. The girl and her mother were both very
surprised when Tia presented the child with the toy.
Super Heroes are frontline employees who provide high quality
guest service and who go a step further to WOW a guest by rising
to an unexpected occasion and creating a memorable outcome.
Gateway Arch Acting Ticket Sales Supervisor Juwan Reid,
Cashier Tasha Strawder, Tram Operations Supervisor Emily
Reller, Call Center Agent Tyrone Halk and Tour Guide
Amir Costello were also selected by Explore St. Louis as 2016
Hospitality Heroes.
As hospitality industry employees, the group exemplifies the
community’s ongoing commitment to great customer service. This
includes having a positive attitude, being courteous, reliable and
professional, as well as communicating effectively and demon-
strating commitment to excellence in customer service.
All the heroes received their awards on September 29 at the
Explore St. Louis Annual Meeting and Awards Luncheon at the
Convention Center. u
BSD Procurement Department Wins Award For Fourth Year In A Row
BSD’s Procurement Department received the 2016 Annual
Achievement of Excellence in Procurement Award for the
fourth consecutive year. The award recognizes public and non-
profit organizations that obtain a high score based on standard
criteria such as innovation, professionalism, e-procurement,
productivity and leadership qualities.
BSD is one of only two organizations in Missouri and one
of only 21 special districts in the United States and Canada to
receive this impressive recognition. u
L – R : Tasha Strawder, Randy Otrembiak, Miles Larson, Tyrone Halk,
Emily Reller, Tia Henderson, Katie Turnure, Juwan Reid, and Sarah
Clarke. Not pictured: Amir Costello
>AWARD-WINNING COMPANY
L – R (Back Row): Francoise Lyles-Wiggins, Larry Jackson, Marian Dillard, Bryan Howard, Theresa Johnson, Pamela Schneider, Rhonetta Brazzill,
Gerard Hutchinson and David Ramsay. L – R (Front Row): Ginger Alt-Hildebrandt, Charcita Bonds, Sandra Griffin, Deborah Baldwin, Kelly
Schneider, Cynthia Templeton, Diana Hill, Carol Gates, Michelle Bryant, Diane Wright and Deborah Rowey

6. 6 NOVEMBER ISSUE
Federal Government Recognizes Metro For Excellence
Metro’s ability to maximize the life cycle of its MetroBus vehicles
and save millions of dollars in the process has earned national
recognition. The Federal Transit Administration (FTA) recognized
Metro as a model for transit asset management.
Metro’s bus maintenance program was highlighted in the July
26 Federal Register as a case study. The study showed how our
enterprise has been able to extend the lifespan of our buses by 25
percent and decrease the rate of breakdowns by 85 percent. The
bottom line is service reliability for our passengers and substantial
savings for taxpayers.
Metro’s work has drawn the interest of transit agencies around
the nation and the world. Organizations have written, called or
visited Metro in hopes of modeling their bus maintenance and
transit asset programs after our program.
The FTA will require all transit agencies to develop and
implement asset management plans this October. As for Metro, we
are ahead of the game. u
Federal Transit Administration Honors BSD
Bi-State Development received an Award of Excellence from the
Federal Transit Administration for having the highest ridership
(45,213,842 passengers) among public transit systems in Missouri
for 2015. The award was presented to BSD in August. u
BSD Receives CAFR Award And Recognition For Budget Preparation
Bi-State Development received the Certificate of Achievement for Excellence in Financial Reporting from
the Government Finance Officers Association (GOFA) of the United States and Canada for its compre-
hensive annual financial report. The achievement is the highest form of recognition in the area of govern-
mental accounting and financial reporting. Achieving this award represents a significant accomplishment by
a government and its management.
The GOFA also announced that BSD’s Finance Division received the Distinguished Budget Presentation
Award. The award is the highest award in governmental budgeting and is presented to government units
whose budgets are judged to adhere to program standards. u
Metro Operators Receive Recognition For 10 Or More Years Of Safe Driving
This summer, Metro in conjunction with the National Safety Council hon-
ored all full-time MetroBus, MetroLink and Metro Call-A-Ride operators.
The operators earned the recognition because their safe driving records included
10 or more years with no preventable accidents as established in the MetroBus,
MetroLink and Metro Call-A-Ride Operations Guidelines. The operators were
also recognized because of their excellent attendance records.
The 114 eligible MetroBus, 21 Metro Call-A-Ride and 15 MetroLink
operators along with their guest received a catered lunch at their facility.
Operators with one to nine years of safe driving received a certificate and a
lapel pin. Operators with 10 years received a watch, operators with 10 plus years
received a gift card and operators with 20 years of safe driving received a silver
ring. Congratulations to all the operators.
(Operators continued on page 7) Brentwood MetroBus: Herman Clay and Calvin Vaughn
> AWARD-WINNING COMPANY

7. BI-STATE DEVELOPMENT 7
Metro Call-A-Ride
Michael Eleby 10
Richard Kamadulski 10
Paula Lewis 10
Romero Treadway 10
Phyllis Joiner 11
George Jones 11
Carol Melvin 11
Antoine Williams 11
Richard Caver 12
Venus Colenburg 12
Dale Dean 12
Jacquelin Griggs 12
Donell Dean 14
Larry Nick 14
Dion Anderson 16
Doris Fowler 16
Larry Lindsey 17
Gloria Tate 18
William Jones 20
Twana Anderson 22
Betty Clark 23
MetroLink
Andre’ Martin, Jr 10
Gregory Clay 10
Maria Hayes 10
Adrienne Moore 10
Frencella Moore 10
Senda Farlow 11
Lawrence Wilbourn 11
Jacqueline Williams 12
Tonya Edwards 13
Melvia Summers 14
Kenneth Webster 14
Robert Yawn 19
Carlton Johnson 20
C. Wayne Stewart 23
Robert Hare 36
u
(Operators continued
from page 6)
Brentwood MetroBus
Cherie Gilmore 10
Sylvester Johnson III 10
Ricky Nance 10
William Nick 10
Charles Schwab 10
John Taylor 10
Terry Alfred 11
Bobby Collins 11
Anita Mccomb 11
Mary Moore-Campbell 11
Salvatore Palazzolo 11
Calvin Vaughn 11
Edward Ciskowski 12
Eddie Hanks 12
James Hux 12
Lee Keys Jr 12
Larry Scales 12
Craig Plump 13
Allison Carter 14
Roosevelt Rodgers 14
Danny Webb 14
Derek Brown 15
Sonseeahray Durham 15
Sarah Love 15
Ray Dickenson 16
Kevin Wright 16
Kenneth Ruffin 16
Kevin Johnson 17
Ronald Sullivan 17
Darrell Kinnell 18
Jimmie Howlett 19
Debbie Pruitt 19
Harry O’Brien Jr 21
DeBaliviere MetroBus
Alvaughn Bates 10
Terry Bracken 10
Cindy Brooks 10
Patricia Byrd 10
Kenneth Hall 10
Anthony Luckett 10
Donice Thomas 10
Deborah Ambus 11
Ray Coleman 11
Mayola Tillman 11
Onva Burke 12
Ronald Jethroe 12
Kevin King 12
Julius Rhodes Jr 12
Randolf Scott 12
Bryant Shotwell 12
Lawrence Cooks 13
Arvel Polk 13
Bruce Williams 13
Charles Benson 14
Deborah Burrell 14
Eduardo Santiago 14
Orlando Smith 14
Arnold Ware 14
Orvin Wooten 14
Leotis Wright 14
Beverly Bell 15
Verzelma Coleman 15
Carl Collins 15
Dorothy Pargo 15
Dessie Walker-Scott 15
Bryan Antonovich 16
Wilford Bean Jr 16
Ray Murphy 16
Stanley Paine 16
Kimmer Swinney 16
Lyle Gillespie Jr 17
Patricia Hayes 17
Senta Johnson 17
Bryan Moore 17
Clarence Moore 17
Floyd Hill 18
Anthony Ivy 18
Arlington Tally 18
Jimmy Braxton 19
Gernice Gayfield 19
Darryl Chambers 20
James Rich 20
Illinois MetroBus
Lamarion Holman 10
Willie Sims 10
Byron Bishop 11
Kelly Cozart 11
Patrick O’Neal 11
Sylvester Radley 11
Edward E. Cason Jr 12
Craig Danley 12
Brian Gaston 12
Henry Guiden 12
Vanessa Mitchell 12
Lonnie Scott 12
Damon Willingham 13
Peter Zychinski 13
Larry Gilmore 14
Darius Howlett 14
Harold Lewis 14
Brian Owens 14
Rita Wallace 14
Lestine Wilford 14
Donald Hill 15
Eddie Mae Jordan 15
Stephen McIntosh 15
Kenneth Seavey 15
Bobby Morris 16
Gladys Mason 17
Jessie Spraggins 17
Jose Ward 18
Sylvia Boyd 19
Michael Henry 19
Monica Irving 19
Clytee Ware 19
Charles Jones 21
MetroLink: Standing L – R: Martin Andre Jr, Robert Yawn, Gregory Clay, Terrance
McClelland, Wayne Stewart, Carlton Johnson, Francella Moore, Lawrence Wilbourn
and Deineta Hill. Sitting L – R: Melvia Summers, Adrienne Moore, Senda Farlow,
Tonja Edwards, Maria Hayes and Laketshia Clayton
DeBaliviere MetroBus: L – R: Tracy Walker, Dave Smith, Terry Bracken and
Anthony Porter
Illinois MetroBus: L – R: Ray Friem, Edward Cason Jr
and Trenise Winters
> AWARD-WINNING COMPANY

8. 8 NOVEMBER ISSUE
>BSD IN THE COMMUNITY
North County Transit Center Features Ferguson Artist
Local fiber artist Laura Saunders Kaiser loves to explore and
experiment with new techniques on unconventional materials.
She uses fibers such as organza and printed Pellon Lutradur (a cross
between fabric and paper), along with dyes and paints to sew three-
dimensional wall art, which includes quilting.
A sampling of Kaiser’s work is on display at the North County
Transit Center as part of Metro’s Arts in Transit art collection. This
is the second art exhibit featured since the transit center opened.
A different local artist will be featured each quarter. u
Masterpiece Art Inspires Bus Painting At
Art Museum
Artists of all ages, from children and their parents, to art
enthusiasts and transit riders painted a MetroBus with famous
works of art at the Saint Louis Art Museum. The August 21 event
gave participants a chance to re-create work that is currently being
featured in the museum’s galleries.
The design for the Art Bus was created by local artists William
Burton and Robert Ketchens who are well known for promoting a
thriving St. Louis art scene. The Art Bus, which is a part of the Metro
Arts in Transit MetroBus fleet, will travel along a variety of MetroBus
routes in St. Louis City and St. Louis County for one year. u
Metro Dedicates Mural At Forest Park-DeBaliviere MetroLink Station
Artists, art enthusiasts and Metro transit riders welcomed a new
work of art to the Metro transit system. The 36-foot long by
12-foot high mural, titled “Vehicle. Destination. Imagination.”,
was installed on June 28 at the Forest Park-DeBaliviere MetroLink
Station on the eastbound wall across from the platform.
Local artists Con Christeson and Catharine Magel created the
colorful, three-dimensional mural. The artists asked for input from
residents of the neighborhoods near the Forest Park-DeBaliviere
Station and they worked with students from the Crossroads College
Preparatory School as part of their design process.
The mural, which is a part of the Metro Arts in Transit
public art portfolio, captures the spirit and vitality of the Skinker-
DeBaliviere neighborhood and all of St. Louis. u

9. BI-STATE DEVELOPMENT 9
Metro Takes Part In Emergency Preparedness Month
Everyone knows emergencies can
happen at any time, whether you
are at home, work or in transit. Are you
prepared? Metro Ambassadors helped
educate our riders about the importance
of being prepared on September 12 and
14. They distributed Red Cross emer-
gency preparedness information, as
well as entry forms to win one of eight
American Red Cross Emergency Preparedness Kits
at several MetroBus and MetroLink transit centers.
The forms could be completed on the spot, online
or mailed to Metro.
BSD employees also took part in the
educational program. They answered several
preparedness questions to be entered in the
company-wide drawing to win one of eight
emergency preparedness kits for employees. u
BSD Participates In Great ShakeOut
Bi-State Development was among millions of organizations,
schools, businesses, transit authorities and individuals worldwide
who practiced how to Drop, Cover and Hold On during the Great
ShakeOut Earthquake Drill in October.
Our organization encouraged employees who work in office
areas to Drop down to the floor and get under their desk or a heavy
piece of furniture, Cover their head and Hold On to simulate
what they would do during an earthquake. Employees who work
in Maintenance were advised to Drop down to the floor to protect
their head and neck with their arms. Employees who work outdoors
were asked to keep working, but pay attention to their surroundings,
and Metro operators were asked to keep driving and to make a
mental note of what action could
have been taken if there had been
an earthquake.
Employees were also
encouraged to go online (www.
shakeout.org) to watch the Drop!
Cover! And Hold On! Video, as
well as test their skills by taking
the Quake Quiz and playing
the Beat the Quake game. Participation in the nine-state
earthquake drill allows BSD employees and area residents to learn
how to be more prepared in the event of an earthquake. u
> BSD IN THE COMMUNITY
BSD Employee Survey Provides Valuable Feedback
We heard you! Thanks to all
who participated in the recent
Employee Survey. More than 400
of you and your colleagues gave
us your opinion about employee
communications at BSD. Your feed-
back provided us with information
about what works for you and what
could be made better.
Based on your comments, here are a
few of your suggestions we are currently
working on or considering:
• More employee commendations
featured in the employee newsletter
• Department spotlights and more
information about what’s going on
at BSD enterprises
• BSD project updates
• Digital message boards in
Maintenance areas at MetroBus,
MetroLink and Central facilities
You also said that some of the
most effective ways to communicate
with you are:
• Facility bulletin boards
• Employee newsletter
• Information mailed to your home
• MetroWeb
• Company-wide email
Again, thank you for your feedback.
Your comments are important and will
be considered as we go forward.
The Communications Team u
Metro donated a retired MetroBus
to Saint Louis University to give
residents living in food deserts access
to fresh, healthy and affordable food.
St. Louis Metro Market, a non-profit
mobile farmers’ market, transformed
the donated bus into a grocery store on
wheels. The bus offers fresh produce,
meat and eggs, along with cooking
demonstrations and other educational
opportunities to encourage customers to
prepare healthy meals.

10. 10 NOVEMBER ISSUE
CUSTOMER
COMMENDATIONS
During the months of July and
August, the following BSD and
Metro employees received one or
more customer commendations
for displaying great customer
service to our passengers. The
customer commendations
included our office staff,
customer service representa-
tives and operators who safely
transport and help keep our
passengers safe, as well as who
continue to be professional,
informative and compassionate.
It is also these employees who go
above and beyond by showing
random acts of kindness such
as contacting passengers who
have lost personal items on our
system. Kudos to you and keep
up the good work!
CUSTOMER SERVICE:
Angela Bobo (2), Natalie
Brooks (1), Michelle Combs
(9), Cheryl Cotton (6), Barbara
Craig (6), Terrence Gaddy (2),
Valerie Gleason (3), Jacqueline
Harris-Taylor (1), Alice Howard
(9), Christopher Jackson (4),
Terry Miller (6), Desirea Pruitt
(24), Juanlee Robinson (1), Rita
Rooney (2), Cynthia Watkins
(3), Victoria Weaver (6) and
Charon White (21).
BRENTWOOD METROBUS:
Sandra Bayless (2), Yolanda
Beasley (1) Karen Dewey (1),
Selwyn Bryant (1), Marlene
Butler (1), Antonio Carter (1),
Robert Gales (1), Latonia Gilbert
(1), Eddie Hanks (1), Nakeisha
Hodge (1), Keisha Howard (1),
Sharon Hyster (1), Timothy
Irving (1), Makebia Johnson
(1), Arica Kindell (2), Salvatore
Palazzolo (1), Kristyne Paulette
(1), Yolando Phillips (1), Joyce
Quinn (1), Chandra Smith (1),
BSD welcomes the
following new employees:
Shelton Brown, Right of Way
Maintenance Utility Worker;
Elizabeth J. Farr, Policy and
Economic Development
Associate Project Manager;
David Kuelker, Engineering
Project Manager I; Jessica
Simoncelli, Planning & System
Development Long Range
Planning Manager; Robert
Sneed, Public Safety Officer;
Yodit Teklu, Associate Project
Manager and Maryann Taylor
Crate, Executive Assistant –
both with St. Louis Regional
Freightway; Michelle Weihman,
Information Technology
Manager of Data Architecture;
Jennifer Wells, Benefits
Specialist I; Jonathan Cilley,
Marketing Graphic Designer;
Christopher J. Conaway, Ian
W. Dorcy, Thomas I. Furbee,
Jordan N. Graves, Benjamin
L. King, Herman E. Kirkland;
Daryl S. Mckinney and Robert
L. Patterson – all Transit Vehicle
Maintenance Mechanics; Delfina
Williams, Meaghan R. Thomas
and Kyron D. Cox – all Metro
Call-A-Ride Reservation Clerks;
Kayla F. Carlson and Chester
Yap – both Servers; Ronald
Griffin, Bartender; Kathryn A.
Merkel, Cashier; Shenika
Sherman, Gallery Worker and
Willie J. Smith, Deckhand –
all with the Gateway Arch
Riverboats; Yolanda Blocker,
Domonique Floyd, and Arris
Sanders – all Gateway Arch
Call Center Attendants; Marcus
Crosby, Timothy Elliot, Joshua
Garrison, Whitney Henderson,
Jordan Magner, Chelsea Rice,
Demetria Sims and Erica
Smith – all Gateway Arch Tour
Guides; Louis M. Balducci,
>SHORT STUFF
Tekisaha L. Boler, Latijera
L. Boyer, Maurice R. Cables
Jr, Starla R. Childs, Teriah
Crump, Eric D. Davis, Ywaine
Davis, Rydge A. Faulkner-
Perkins, Myra Fitzpatrick,
Andre Fox, India L. Gillespie,
Seankristofer T. Jones, Miya
C. Lowery; Tracillian Martin,
Latasha L. Mason, Shannon
L. Moore, Gregory G. Ross,
Jared T. Simmons, Barbara
L. Smith, Breyana M. Smith;
Lamont Smith Jr, Gary E.
Sneed, Darren D. Streater,
Melanie T. Sutherland; Krystal
A. Triplett, Judiette R. White,
Bruce Williams, Tiara M.
Williams and Brittney S. Wynn
– all MetroBus operators. In
addition, Herman Clay was
also rehired as Superintendent
of Brentwood MetroBus
Operations.
PROMOTIONS – Congratulations to the following BSD employees who were recently promoted:
Employee Previous Position New Position
Keith Beck. . . . . . . . . . . . Station Mechanic Illinois MetroBus Maintenance Supervisor
Sonya Hall . . . . . . . . . . . . Senior Benefit Service Senior Benefit Specialist
Representative
Samuel Hamm. . . . . . . . . MetroLink Light Rail MetroLink Transit Service Manager
Vehicle Operator
Kerry Kinkade. . . . . . . . . . Director of I.T. Applications VP– Chief Information Officer
– Information Technology
Joseph Lee. . . . . . . . . . . . MetroLink Light Rail MetroLink Transit Service Manager
Vehicle Operator
Shayla McPeters. . . . . . . . MetroBus Transit MetroLink Transit Service Manager
Service Manager
Ashley Mims . . . . . . . . . . Reservation Clerk Metro Call-A-Ride Paratransit Dispatcher
Donald Smith. . . . . . . . . . Reservation Clerk Metro Call-A-Ride Paratransit Dispatcher
John Wagner. . . . . . . . . . . Economic Development Research Institute Director
Project Manager
Pamela Williamson. . . . . . MetroLink Transit Information Technology Programmer
Service Manager Analyst II
TRANSFERS – The following employee transferred from one department or facility to another:
Keith Beck. . . . . . . . . . . . Illinois MetroBus Brentwood MetroBus Maintenance
Maintenance Supervisor Supervisor

11. BI-STATE DEVELOPMENT 11
Hotel for rescuing occupants
from a burning car near the
Riverview Transit Center earlier
this year. Bi-State Development
also recognized the operators with
proclamations at the BSD Board
of Commissioners Meeting
in February.
Saint Louis Downtown
Airport Fire Chief Mike
Mavrogeorge is the new Illinois
Fire representative on the
board of directors Chiefs of
the Great Lakes Division of
the International Association
of Fire Chiefs. The Illinois Fire
Chiefs Association made the
appointment. Mavrogeorge
was also appointed as Vice
Chairman of the International
Association of Fire Chiefs
Emergency Management
Committee.
BSD will be taking over the
responsibilities for admin-
istration and management
of Family and Medical Leave
(FMLA) beginning October
31, 2016. Cigna will continue
to manage all aspects of FMLA
through October 30. Please
take time to review the leave
documents on MetroWeb
located under Departments and
Absence Management to fully
understand the requirements
and your obligations under
FMLA. Check your facility
kiosk or ask your manager for
access to the MetroWeb if you
do not have access.
• Director of Labor Relations
Charlie Priscu was driving a
Metro vehicle on May 6, when
he saw a Metro Call-A-Ride
van parked and the operator
flagging him down. Van operator
Marshall Jordan and his
passengers were standing on the
sidewalk when Priscu pulled
over and got out of his vehicle.
Jordan told him he smelled
smoke so he parked, quickly
evacuated the five passengers,
called Dispatch and was
waiting for the fire department
to arrive. Suddenly, Priscu
noticed heavy smoke coming
from one of the left rear tires.
As Jordan encouraged the
passengers to step further away
from the van, Priscu swiftly
hopped on the van, grabbed
the fire extinguisher and put
out the flames to keep the
tires from exploding and the
van from catching on fire.
Firefighters arrived shortly
thereafter. Priscu thanked
the operator for his quick
thinking and apologized to
the passengers for any incon-
venience. He also alerted the
maintenance supervisor so that
another van could take the
passengers to their destina-
tions. Way to go, Charlie!
• MetroBus operators Bryant
Goston, Richard Hines and
Bryan Moore were recognized
September 1 for their heroism
at the Citizens For Modern
Transit’s 32nd Annual Meeting.
The operators were acknowl-
edged at the Renaissance Grand
METROLINK: Lisa Hensel (1),
Mouhamadou Konte (1), Yvonne
Marshall (1), Felicia Perry (1)
and Renee Stewart (1).
We send a ‘shout out’ to our
Securitas staff who also receive
customer commendations for
helping keep our passengers safe
and for being informative.
BSD congratulates the
following retirees for their
years of dedicated service:
Michael G. Schaefer – 40 Years;
Victor J. Mazzuca – 39 Years;
Leona M. Yancy, Michael E.
Dilks and Earlean Malone – 29
Years; Vanessa D. Powell – 25
Years; Richard A. Meyerpeter
– 17 Years and Wilbert S.
Cushshon – 13 Years.
Above And Beyond
• Metro Public Safety Officer
Jason Powell was having lunch
with several co-workers on
June 8 at The Kitchen Sink
restaurant in downtown St.
Louis. A piece of food lodged
in his throat and blocked his
airway. Powell struggled to
dislodge the food himself,
but to no avail. That is when
MetroLink Transit Service
Manager Jonathan Campbell
observed him, stepped up
and performed the Heimlich
Maneuver on Powell, which
saved his life. Thank you,
Jonathan!
Violeta Stoyanov (1), Jamar
Taylor (1), Martin Thiessen (1)
and Stephanie Waddell.
DEBALIVIERE METROBUS:
Frank Armstrong (2), Cedric
Bankhead (2), Cleo Billingsley
(1), Lynette Brame (1), Jeffrey
Collier (2), Alicia Doss (1),
Barbara Doss (2), Gernice
Gayfield (1), Lyle Gillespie (1),
Jeffrey Hayes (2), Lori Hicks
(1), Warren Holloman (2),
Yolanda Hood (2), Christopher
Hooker (1), Mari Jackson
(1), Angela Johnson (1),
Cornell Johnson (1), Kimberly
Johnson (1), Michele Jones
(1), Willie Lomack (1), Keith
Murphy (1), Esha Ragland (1),
Alicia Richardson (1), Linda
Sanders (1), Regina Shelton
(1), Anthony Smotherman (1),
Bragetta Townley (1), Harold
Watkins (1), Hezekiah Williams
(1), Orvin Wooten (1) and
Gregory Young (1).
ILLINOIS METROBUS:
Teresa Cherry (1), Craig
Danley (1), Robert Gray (1),
Lamarion Holman (1), Pandora
Holman (1), Charles Jones
(1), LaDonna Perkins (5) and
James Planitz (1).
METRO CALL-A-RIDE:
Caycee Bernard (1), Trista
Bilgere (1), Keniesha Brooks
(1), Robert Dantzler (1), Dennis
Dease (1), Michael Easley (1),
Darlene Edwards (1), Roshonda
Gray (1), Angela Gueno (1),
Jamelle Hearn (1), William
Jeffries (1), Derick Knox (1),
Christina Lopez-Stephens (1),
Parker Loveless (1), Spenser
McCullough (1), James McGee
(1), Ashley Mims (1), Nicholas
Harrison (1), Anastasia Parker
(1), Michael Phillips (1), Ian
Shanklin (3), Donald Smith
(2), Lawrence Smith (1), Ralph
Swearengen (1), Lisa Thomas
(1), Mary Trobaugh (1), Brandon
Walker (1), Donnell Weston (1)
and Jason White (1).
> SHORT STUFF
Jason Powell and Jonathan
Campbell
Ray Freim and Charlie Priscu
Bryant Goston, Richard Hines
and Bryan Moore
(Short Stuff continued on page 12)

12. 12 NOVEMBER ISSUE
A new gym was recently
built at the Central Facility.
The gym, which is located
near the front entrance of
the building and next to
Metro Call-A-Ride, features
a new StairMaster and kick
One Metropolitan Square
211 North Broadway, Suite 700
St. Louis, MO 63102-2759
CM160976
boxing bag. In addition,
the Brentwood Facility has
expanded its gym to give
employees more room to work
out. The gym also features a
new kickboxing bag and a
Smith Machine.
The GILLIG Way publi-
cation featured Metro
transit in the fourth annual
edition. The article highlighted
MetroBus data and listed
interesting facts such as where
Metro provides bus service,
number of monthly boardings,
number of vehicles in our
MetroBus fleet and the type
and number of GILLIG buses
we have purchased over the last
20 years. The manufacturer
featured Metro and other
transit authorities as part of its
125th anniversary.
Did you know...
Gregory Nadeau, Federal
Highway Administrator
of the U.S. Department
of Transportation, was so
impressed with what Mary Lamie
and the St. Louis Regional
Freightway are doing, that he
decided to bring one of his 2016
freight economy roundtable
events to St. Louis? It was held
on September 12 in the BSD
Board Room with more than
100 people in attendance.
Participants ranged from public
officials from Illinois, Missouri
and Kansas to manufacturers to
shippers to logistics experts.
Did you know...
The MetroLink Cross
County Extension turned 10
years old this past August? The
extension opened for service
in 2006. It serves the Blue
Line, which provides access to
the Forest Park-DeBaliviere,
Skinker, University City-
Big Bend, Forsyth, Clayton,
Richmond Heights,
Brentwood I-64, Maplewood-
Manchester, Sunnen and
Shrewsbury-Lansdowne I-44
MetroLink Stations. u
Central Facility Gym
(Short Stuff continued from page 11)