10-08-08 No 9 Customer service - more than just good business sense - NBI -THT - CF
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Pro Biotech Industries Pvt Ltd, a leader in the agriculture and animal husbandry sector in Nepal, has been conducting free trainings for poultry farmers for two years, with 20 trainings conducted so far. The trainings teach farmers about farming management, biosecurity, and preventing poultry diseases. This promotes strong links between the company and customers, promoting sales and loyalty, while also increasing poultry business security and incomes. It contributes to education and livelihoods in rural areas and community development. Similarly, pharmaceutical companies provide health camps and educational materials, promoting their brands but also disease prevention. There is potential for other industries like banks, remittance companies, automobile dealers, and construction companies to engage in
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3) Analyzing customer feedback through tools like 5 Whys to identify root causes of dissatisfaction and generate solutions through techniques like brainstorming and pilot projects. Implementing these practices helps transform companies into being customer-centric.
Responsible business note
Responsible Business, Corporate Social Responsibility, Responsible Tourism, Sustainable Development and Guidelines
Wcms 238688
The SCORE program provides training to small and medium enterprises (SMEs) to improve productivity and working conditions. It trains over 2,400 managers and workers from 308 enterprises in 7 countries. SMEs adopting the training see benefits like 75-80% implementing good practices, 70% improved workplace relations, and productivity increases of 15-50%. The training, which costs $2,500 per enterprise, yields savings for SMEs of up to $15,000 within 3 months. SCORE helps SMEs improve competitiveness while enhancing worker conditions and safety.
9 CSR Final.pptx
This document discusses corporate social responsibility (CSR), which refers to a company's responsibility towards society and stakeholders like shareholders, employees, customers, and the community. CSR focuses on long-term sustainability and well-being beyond just profit maximization. It involves economic, legal, ethical, and philanthropic responsibilities. Engaging in CSR can benefit companies through improved financial performance, brand reputation, sales and loyalty, and ability to attract and retain employees. CSR includes initiatives related to the environment, community, employees, and philanthropy.
Pauline Hanson Essay
A debit and credit card payment facility could provide benefits to BHSF by allowing corporate clients and policyholders to make payments via card. This would improve cash flow by getting payments instantly deposited into bank accounts. It would also give customers the option to pay by card as they now expect. WorldPay was identified as a potential payment provider that could offer card processing either directly or through an automated payments partner. Benefits include faster resolution of payment issues, improved retention of policyholders, and postal savings.
Corporate social responsibility
Meaning of CSR
Social Responsibility theories
Pyramid of CSR
Contemporary CSR
Corporate Sustainability
Reputation Management
Environmental aspect of CSR
Companies Practices : Environmental aspect of CSR
CSR models
Triple bottom Line
Drivers of CSR
CSR and business ethics
Cases on CSR
CSR and corporate governance
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The document discusses the role of sustainability in the exercise equipment industry. It outlines how SportsArt ECO-POWRTM harnesses human-generated power from exercise to feed energy back into the power grid. Assessing the cost-benefits of this system can help stakeholders understand the benefits of sustainability practices compared to non-sustainable equipment lines. It also discusses the growing exercise equipment market and competitive industry landscape, as well as definitions and key drivers of sustainability practices.
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10-08-08 No 9 Customer service - more than just good business sense - NBI -THT - CF
- 1. Catrin Froehlich Kathmandu C orporate Social Responsibility (CSR) is about balancing all stake- holders’ needs and interests in economically, socially and environ- mentally sustainable ways. Cus- tomers are obviously the first priori- ty. Good customer service, you will say, is just good business sense. And you are right, but how often do you find excellent customer ser- vice in Nepal? And how of- ten do compa- nies link it with society’s interest? Let us look at one excep- tional case: Pro Biotech Industries Pvt Ltd, a leader in the agriculture and animal husbandry sector, has been conducting free trainings for poultry farmers for two years. So far 20 trainings have been conducted. In these trainings farm- ers learn about farming manage- ment, biosecurity and how to pre- vent poultry diseases. Of course, these trainings promote a strong link between the company and its cus- tomers and thereby promote sales and customer loyalty. On the other hand, it increases the security of poultry businesses and their income. It promotes education and liveli- hoods in rural areas and even con- tributes to the development of wider communities. Similarly, pharmaceutical compa- nies provide health camps in rural areas or produce educational materi- al for schools or public offices. Again, it promotes their brands and sales. But at the same time, people learn how to prevent diseases. There is much more scopes in CSR down the supply chain. To name just a few: Banks could provide financial literacy trainings. Remittance com- panies could produce and distribute information material for work mi- grants to save them from ugly experi- ences. Auto- mobile deal- ers could edu- cate about the need for fre- quent ser- vices to avoid increased petrol con- sumption and reduce the health haz- ards of emissions. Construction companies could inform about earth- quake resistance or energy efficien- cy of different building material. Each company has its own target group and its own core strength. Thinking outside the traditional ways of customer service can some- times lead to win-win solutions, which have an impact even beyond just sales and customer loyalty. Ag- gregated efforts of many businesses in this regard might actually even in- crease ‘private sector-loyalty.’ (The author is a CSR expert at Na- tional Business Initiative and can be contacted at info@nbinepal.org.np) Customer service — more than just good business sense responsiblebusiness