10 Topics For MBA Project Report [HR].pdf

Copyright © 2024 Jayanti Rajdevendra Pande. All rights reserved.
- Jayanti Pande

1 The Study on the Impact of Soft Skills Training Programs on Customer Service Delivery and Employee Retention in Malls
(Any Mall in Nagpur)
Why this topic is interesting:
Customer service is a key differentiator for malls in Nagpur, impacting customer satisfaction, loyalty, and ultimately, foot traffic. Soft
skills training can equip employees with effective communication, problem-solving, and interpersonal skills, potentially leading to
improved customer service and employee morale. Studying the impact in Nagpur's specific context can provide valuable insights for
local businesses.
Research Questions:
1.Do mall employees in Nagpur who participate in soft skills training programs
report a higher level of confidence in handling customer complaints compared to
those who don't? (Yes/No)
2.Has there been a decrease in customer service-related complaints at malls in
Nagpur after implementing soft skills training programs for employees? (Yes/No)
3.Is there a correlation between employee participation in soft skills training and
their intention to stay employed at their current mall in Nagpur? (Yes/No)
4.By what percentage, on average, do customer satisfaction ratings increase for
mall staff who have undergone soft skills training in Nagpur? (Data as answer)
5.How many additional months, on average, do employees who participate in soft
skills training programs tend to stay employed at their current mall in Nagpur
compared to those who don't? (Data as answer)
6.In what specific soft skills areas (e.g., communication, conflict resolution) do
Nagpur mall employees report the most significant improvement after
participating in training programs? (Descriptive)
7.How can soft skills training programs for mall staff in Nagpur be further tailored
to better address the specific customer service challenges and employee needs in
the local context? (Descriptive)
Significance:
•Mall management: By understanding the effectiveness of soft
skills training in improving customer service and employee
retention, mall management can make informed decisions
about investing in such programs.
•Employees: Improved soft skills can lead to increased
confidence, job satisfaction, and potentially, career
advancement opportunities.
•Customers: Better customer service translates to a more
positive shopping experience, fostering loyalty and
encouraging repeat visits.
•Training providers: Research findings can inform the
development and delivery of soft skills training programs that
are more targeted and effective for the mall industry in
Nagpur.

2 The Effectiveness of DMart's Recruitment Channels and Selection Processes in Attracting and Retaining Top Talent
DMart's success relies heavily on its workforce. Understanding the effectiveness of their recruitment channels and selection processes
in attracting and retaining top talent is crucial for maintaining a competitive edge. This research can inform best practices for DMart
and other businesses in the retail industry.
Significance:
This research can benefit various stakeholders:
•DMart: By identifying strengths and weaknesses in their
recruitment strategy, DMart can optimize their processes to
attract and retain high-performing employees, reducing
recruitment costs and fostering a strong company culture.
•Job seekers: Understanding DMart's preferred recruitment
channels and how their selection process works can help job
seekers tailor their applications for a better chance of success.
•The Retail Industry: Insights from this research can inform
best practices for recruitment and talent management in the
broader retail sector.
Research Questions:
1.Do candidates with prior retail experience express a higher preference for
applying to DMart positions through online job boards compared to social
media recruitment? (Yes/No)
2.Has there been an increase in the number of qualified applicants per job
opening at DMart since implementing a new recruitment channel (e.g.,
employee referral program)? (Yes/No)
3.Is there a correlation between time-to-hire for new recruits and their
likelihood of staying with DMart beyond the first year? (Yes/No)
4.What percentage of DMart's new hires report feeling satisfied with the
clarity and transparency of the company's selection process? (Data as answer)
5.How many months, on average, do employees recruited through specific
channels (e.g., internal referrals, campus placements) tend to stay with DMart
compared to those recruited through other channels? (Data as answer)
6.What are the most commonly cited reasons for employee turnover at DMart
among those who leave within the first two years? (Descriptive)
7.How can DMart's recruitment channels and selection processes be
improved to better attract and retain top talent in the competitive retail
industry? (Descriptive)

3 The Study of the Performance Management System Employed at Haldiram's Nagpur Plant
An effective performance management system is crucial for motivating employees, identifying areas for improvement, and driving
overall business success. Studying the system employed at Haldiram's Nagpur plant can provide valuable insights into its strengths,
weaknesses, and potential for improvement. This can benefit both Haldiram's and other businesses in the food manufacturing industry.
Significance:
•Haldiram's: By identifying areas for improvement in their
performance management system, Haldiram's can optimize it
to motivate and develop their workforce, potentially leading to
increased productivity and reduced employee turnover.
•Employees: A well-designed performance management
system provides employees with clear expectations,
opportunities for feedback and growth, which can lead to
higher job satisfaction and engagement.
•The Food Manufacturing Industry: Insights from this research
can inform best practices for performance management in the
food manufacturing sector, improving overall industry
standards.
Research Questions:
1.Do a majority of employees at the Haldiram's Nagpur plant feel that the
performance goals set during their annual reviews are clear, measurable,
and achievable? (Yes/No)
2.Has there been a significant increase in employee productivity at the
Haldiram's Nagpur plant since implementing the current performance
management system? (Yes/No)
3.Is there a correlation between employee satisfaction with the
performance feedback process and their level of engagement at work?
(Yes/No)
4.What percentage of employees at the Haldiram's Nagpur plant report
feeling that their performance reviews accurately reflect their contributions
and areas for development? (Data as answer)
5.How frequently do performance reviews occur at the Haldiram's Nagpur
plant (e.g., annually, quarterly)? (Data as answer)
6.In what ways do managers at the Haldiram's Nagpur plant utilize the
performance review process to provide ongoing coaching and development
opportunities for their employees? (Descriptive)
7.How can the performance management system at the Haldiram's Nagpur
plant be further improved to enhance employee motivation, engagement,
and overall performance? (Descriptive)

4 The Study of Recruitment Strategies at Zudio
Zudio has carved a niche in the Indian fashion market by targeting millennials and Gen Z. Understanding their recruitment
strategies can be insightful, especially considering the unique needs and preferences of this young talent pool. This
research can inform best practices for Zudio and other companies looking to attract similar demographics.
Significance:
•Zudio: By identifying the strengths and weaknesses of
their recruitment approach, Zudio can refine their
strategies to attract the most qualified candidates who are
a good fit for their company culture, leading to a more
efficient hiring process and a stronger workforce.
•Job seekers: Understanding Zudio's preferred recruitment
channels and the types of assessments they use can help
job seekers tailor their applications and prepare effectively
for the interview process.
•The Fashion Retail Industry: Insights from this research
can inform best practices for attracting and retaining young
talent in the fashion retail sector.
Research Questions:
1.Do college graduates with a strong social media presence express a higher
interest in applying to Zudio positions advertised on social media platforms
compared to traditional job boards? (Yes/No)
2.Has there been an increase in the number of qualified applicants per creative
role at Zudio since implementing a referral program with fashion design
schools? (Yes/No)
3.Is there a correlation between a candidate's performance in a gamified
assessment during the recruitment process and their success in the role at
Zudio? (Yes/No)
4.What percentage of new hires at Zudio report feeling the company culture
aligns well with their values and expectations, as communicated during the
recruitment process? (Data as answer)
5.How long, on average, does it take for Zudio to fill open positions compared to
the industry standard for similar fashion retail roles? (Data as answer)
6.What are the most valued aspects of Zudio's recruitment process as identified
by recent hires (e.g., transparency, speed, employer branding)? (Descriptive)
7.How can Zudio further optimize its recruitment strategies to attract and retain
top talent within the millennial and Gen Z demographic? (Descriptive)

5 Investigating the Role of Artificial Intelligence in Enhancing Customer Service Experiences in Amazon's E-commerce Business
Amazon is a leader in e-commerce, and its use of AI is at the forefront of the industry. Studying the role of AI in Amazon's customer
service can reveal valuable insights into how AI can personalize the shopping experience, improve efficiency, and ultimately
increase customer satisfaction. This knowledge can benefit businesses of all sizes that are considering implementing AI in their
customer service strategies.
Significance:
•Amazon: By evaluating the effectiveness of their AI-powered
customer service solutions, Amazon can identify areas for
improvement and optimize their AI strategy to further
enhance customer satisfaction and loyalty.
•E-commerce Businesses: Insights from this research can
inform other online retailers about the potential benefits and
considerations of implementing AI in their own customer
service operations.
•Customers: Understanding how Amazon uses AI can
empower customers to navigate the platform more efficiently
and leverage AI-powered features to get the most out of their
shopping experience.
Research Questions:
1.Yes/No: Do customers who interact with Amazon's AI-powered chatbots
report faster resolution times for their inquiries compared to those who
interact with human customer service representatives?
2.Yes/No: Has there been a decrease in customer churn rate (customers
leaving Amazon) since the implementation of AI-powered product
recommendations?
3.Yes/No: Is there a correlation between the accuracy of Amazon's AI-powered
product recommendations and customer satisfaction ratings?
4.Data as answer: What percentage of customer service inquiries at Amazon
are currently handled entirely by AI chatbots or virtual assistants?
5.Data as answer: On average, how many customer service interactions does
an AI system resolve at Amazon before requiring human intervention?
6.Descriptive: In what specific ways can Amazon further leverage AI to
personalize the customer service experience and build stronger customer
relationships?
7.Descriptive: What are some of the potential challenges and limitations
associated with using AI in Amazon's customer service, and how can these be
addressed?

6 The Study of Performance Management in Pharmacies: A Case Study of Medplus
Performance management is crucial for ensuring pharmacies deliver excellent customer service, maintain medication accuracy, and
optimize overall business performance. Studying Medplus, a prominent Indian pharmacy chain, can provide valuable insights into
effective performance management practices within the pharmacy sector. This knowledge can benefit not only Medplus but also
other pharmacies looking to improve their own systems.
Significance:
•Medplus: By analyzing the effectiveness of their
performance management system, Medplus can
identify areas for improvement, leading to a more
motivated and skilled workforce, potentially resulting
in fewer errors, increased sales, and improved
customer loyalty.
•Pharmacy Industry: Insights from this case study
can inform best practices for performance
management in other pharmacies, contributing to a
higher standard of service and patient care across
the sector.
•Employees: Understanding how performance is
measured and evaluated at Medplus can empower
pharmacy staff to take ownership of their
professional development and strive for excellence.
Research Questions:
1.Yes/No: Do pharmacists at Medplus who receive regular performance feedback (e.g.,
quarterly reviews) report feeling more confident in their ability to meet customer
needs compared to those who receive less frequent feedback?
2.Yes/No: Has there been a decrease in medication dispensing errors at Medplus
pharmacies since implementing a performance management system with a strong
focus on accuracy?
3.Yes/No: Is there a correlation between employee satisfaction with the performance
appraisal process and their level of engagement in exceeding sales targets at Medplus?
4.Data as answer: What percentage of pharmacy technicians at Medplus report feeling
their skills and knowledge are adequately assessed and developed through the current
performance management system?
5.Data as answer: How many additional prescriptions are filled per month, on average,
by Medplus pharmacists who consistently achieve high performance ratings compared
to those with lower ratings?
6.Descriptive: In what ways does Medplus utilize performance data to identify training
needs and opportunities for their pharmacy staff?
7.Descriptive: How can Medplus further refine their performance management system
to enhance both employee motivation and pharmacy performance metrics (e.g.,
customer satisfaction, medication accuracy, sales growth)?

7 Impacts of Remote Working on Employee Performance During the COVID-19 Pandemic
The COVID-19 pandemic forced a rapid shift to remote work for many organizations. Understanding the impact of remote work on
employee performance is crucial for businesses deciding on future work arrangements. This research can inform decisions about
remote work policies, identify potential challenges and benefits, and contribute to a more productive and satisfying work environment.
Significance:
•Organizations: By understanding the impact of
remote work on productivity, absenteeism, and
employee satisfaction, organizations can make
informed decisions about future work models (e.g.,
fully remote, hybrid, on-site).
•Employees: Research findings can help employees
advocate for flexible work arrangements that suit
their needs and contribute to a better work-life
balance.
•Policymakers: Insights from this research can
inform the development of policies that support a
healthy and productive remote work environment.
Research Questions:
1.Yes/No: Did employees who transitioned to remote work during the COVID-19 pandemic
report an increase in their daily work output compared to those who continued working
on-site?
2.Yes/No: Was there a decrease in employee absenteeism (sick leave or unplanned
absences) in organizations that adopted remote work policies during the pandemic?
3.Yes/No: Is there a correlation between the clarity of communication channels used for
remote work (e.g., video conferencing vs. email) and employee satisfaction with remote
work arrangements?
4.Data as answer: What percentage of employees working remotely during the pandemic
reported feeling more focused and less distracted compared to working in a traditional
office environment?
5.Data as answer: On average, how many additional hours per week did employees report
dedicating to work tasks when working remotely compared to working on-site (considering
both reported increases in productivity and potential blurring of work-life boundaries)?
6.Descriptive: In what specific ways did the nature of the job (e.g., individual vs.
collaborative work) influence the impact of remote work on employee performance during
the pandemic?
7.Descriptive: How can organizations optimize remote work arrangements to maximize
employee performance, well-being, and overall job satisfaction in a post-pandemic work
environment?

Research Questions
1.Yes/No: Does the university offer training programs specifically designed for faculty development needs (e.g., pedagogy, research
methodologies)?
2.Yes/No: Do staff across different departments at the university have access to training programs relevant to their specific job roles
and skill sets?
3.Data as answer: What percentage of faculty members participate in training and development programs offered by the university
on an annual basis?
4.Data as answer: How frequently does the university conduct surveys or assessments to identify the training needs of faculty and
staff?
Effectiveness and Impact:
5.Yes/No: Do faculty members who participate in pedagogy-focused training programs report a positive impact on student
engagement and learning outcomes in their courses?
6.Yes/No: Do staff members who participate in skill-specific training programs report feeling more confident and competent in
performing their job duties?
7.Descriptive: In what ways do training and development programs offered by the university contribute to the overall professional
development and career advancement of faculty and staff?
8 The training and development programs offered by Rashtrasant Tukadoji Maharaj Nagpur University for faculty
and staff.

9 The Impact of Open Banking on Customer Experience and Financial Inclusion [ Any Bank ]
Open banking is a disruptive technology empowering customers to share their financial data with third-party providers. This
research can shed light on how open banking impacts customer experience and financial inclusion, potentially shaping the future
of financial services. Findings can inform product development, regulations, and overall accessibility.
Significance:
•Financial Institutions: Understanding customer
experience with open banking can inform product
development to compete effectively in this
evolving landscape.
•Fintech Companies: Research on open banking's
role in financial inclusion can guide the design of
solutions for previously underserved markets.
•Regulatory Bodies: Insights can inform effective
regulations that promote innovation while
safeguarding consumer privacy and data security.
•Customers: By understanding potential benefits
and risks, customers can make informed decisions
about data sharing and access a wider range of
financial products and services.
Research Questions:
•Yes/No: Do customers using open banking services report greater satisfaction with their
banking experience compared to those who don't?
•Data as answer: How much time, on average, do customers save by utilizing open
banking features for tasks like account aggregation or switching financial products?
•Descriptive: In what specific ways do open banking functionalities (e.g., personalized
financial insights, automated budgeting tools) enhance customer experience and
financial literacy?
•Yes/No: Has there been an increase in access to financial products and services for
unbanked or underbanked populations since open banking initiatives began?
•Data as answer: What percentage of new loan applications or financial service
subscriptions can be attributed to open banking data sharing compared to traditional
methods?
•Descriptive: How can open banking data be leveraged to develop innovative financial
products and services that cater to the specific needs of underserved populations?
•Yes/No: Are there any security concerns or privacy risks associated with open banking
data sharing that could hinder customer adoption?
•Descriptive: How can regulations and data security protocols surrounding open banking
be optimized to ensure customer trust and responsible data usage?

10 To Investigate the Effectiveness of LinkedIn as a Recruitment Platform
LinkedIn is a dominant force in online recruitment. Understanding its effectiveness can help companies optimize their recruitment
strategies and attract top talent. This research can also be valuable for job seekers, informing them about how best to leverage
LinkedIn for their job search.
Significance:
•Companies: By understanding LinkedIn's strengths
and weaknesses as a recruitment platform,
companies can tailor their strategies to attract the
best talent and achieve a more efficient
recruitment process.
•Job Seekers: Research findings can empower job
seekers to optimize their online presence and
leverage LinkedIn effectively in their job search.
•Recruitment Professionals: Insights from this
research can inform best practices for sourcing,
screening, and engaging with candidates on
LinkedIn.
Research Questions:
•Yes/No: Do companies actively utilizing LinkedIn for recruitment (e.g., posting jobs,
engaging with candidates) report a higher number of qualified applicants per open
position compared to traditional methods?
•Yes/No: Has there been a decrease in time-to-hire for new recruits sourced through
LinkedIn compared to other recruitment channels?
•Data as answer: What percentage of successful hires at a company were initially
identified or contacted through LinkedIn?
•Descriptive: In what ways can companies improve their employer branding and
talent attraction strategies on LinkedIn to reach a wider pool of qualified candidates?
•Yes/No: Do job seekers who maintain a well-developed and updated LinkedIn
profile report receiving more interview opportunities compared to those with less
active profiles?
•Yes/No: Is there a correlation between the number of LinkedIn connections a job
seeker has and their likelihood of landing a job interview?
•Data as answer: On average, how many applications submitted through LinkedIn
lead to an interview compared to applications submitted through other job boards
or company websites?
•Descriptive: How can job seekers optimize their LinkedIn profiles and online
presence to effectively showcase their skills and experience to potential employers?

Copyright © 2024 Jayanti Rajdevendra Pande.
All rights reserved.
This content may be printed for personal use only. It may not be copied, distributed, or used for any other
purpose without the express written permission of the copyright owner.
This content is protected by copyright law. Any unauthorized use of the content may violate copyright laws
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For any further queries contact on email: jayantipande17@gmail.com

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