1 Executive Overview

Urgency to Improve Engagement ,[object Object],[object Object],[object Object],[object Object],© Duke Nielsen 2010 [email_address] 1

Focus for Improving Engagement ,[object Object],[object Object],[object Object],[object Object],© Duke Nielsen 2010 [email_address] 2

Where to start ,[object Object],[object Object],[object Object],3

4 © Duke Nielsen 2010 [email_address]

Disengaging Leadership Paradigm Motivating Employees and Controlling their Performance H opelessly A mbiguous P erformance E xpectations 5 © Duke Nielsen 2010 [email_address]

Disengaging Leadership Paradigm Motivating Employees and Controlling their Performance H opelessly A mbiguous P erformance E xpectations Engaging Leadership Paradigm Inspiring, Guiding, and Supporting Employee Achievement F ocused A ttention on A chievement Expectations 6 © Duke Nielsen 2010 [email_address]

Extrinsic/Intrinsic Rewards ,[object Object],[object Object],[object Object],[object Object],7 © Duke Nielsen 2010 [email_address]

8 © Duke Nielsen 2010 [email_address]

How Rewards Affect Motivation ,[object Object],[object Object],Adolescent Motivation Mature Motivation 0 0 10 © Duke Nielsen 2010 [email_address] 9 0

How Rewards Affect Motivation ,[object Object],[object Object],Adolescent Motivation Mature Motivation Extrinsic Rewards 0 0 10 Intrinsic Rewards Physical Security Social Intellectual Ego Achievement © Duke Nielsen 2010 [email_address] 10 0

How Rewards Affect Motivation ,[object Object],[object Object],Feeling Understood and Appreciated Adolescent Motivation Mature Motivation Extrinsic Rewards 0 0 10 Intrinsic Rewards Physical Security Social Intellectual Ego Achievement © Duke Nielsen 2010 [email_address] 11 0

How Rewards Affect Motivation ,[object Object],[object Object],Feeling Understood and Appreciated Adolescent Motivation Mature Motivation Extrinsic Rewards 0 0 10 Balance of Rewards Essential For Engaging S/E Relationships Intrinsic Rewards Physical Security Social Intellectual Ego Achievement © Duke Nielsen 2010 [email_address] 15 0

Self-Motivating Algorithm 16 © Duke Nielsen 2010 [email_address] Perpetuates Commitment to S/E Team Achievement Expectation Agreements And Reviews Creates and Perpetuates This Cycle

Team Achievement Agreement/Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],18 © Duke Nielsen 2010 [email_address]

Team Achievement Agreement/Review ,[object Object],[object Object],[object Object],[object Object],[object Object],© Duke Nielsen 2010 [email_address]

Leadership Development Effectiveness Adapted from Bruce & Showers, Transfer of Training: The Contribution of Coaching (Eugene, OR: Center for Educational Policy & Management, 1982) ,[object Object],2. Skill demonstration 3. Low-risk feedback 4. Mentored OJT coaching 1. Concepts and theories 85% 15% 10% 85% 18% 10% 85% 80% 10% 90% 90% 80% Learning Learning Learning Gained Demonstrated Applied © Duke Nielsen 2010 [email_address] Levels of Instruction Measures of Instruction Effectiveness

Leadership Communication & Character Development Adapted from Bruce & Showers, Transfer of Training: The Contribution of Coaching (Eugene, OR: Center for Educational Policy & Management, 1982) ,[object Object],2. Skill demonstration 3. Low-risk feedback 4. Mentored OJT coaching 1. Concepts and theories 85% 15% 10% 85% 18% 10% 85% 80% 10% 90% 90% 80% Learning Learning Learning Gained Demonstrated Applied © Duke Nielsen 2010 [email_address] Levels of Instruction Measures of Instruction Effectiveness

1 Executive Overview

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