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SARVAJANIK UNIVERSITY
S.R. LUTHRA INSTITUTE OF MANAGEMENT
SUBJECT NAME: Information System & Business Analytics
(MGMB12104)
GROUP NO: 5
GROUP MEMBERS: Ayush Chothani (14)
Vaishnavi Deshmukh (20)
Neha Dhanuka (21)
Savan Gardhariya (28)
Kajal Gupta (33)
SUBMITTED TO: Mr. Ashish Patil

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INDEX
SR.NO. LIST OF CONTENT PAGE NO.
1 INTRODUCTION OF AIR INDIA 2
1.1 FEATURES OF ONLINE BOOKING 3
1.2 PAYMENT 4
2 TRANSACTION PROCESSING SYSTEM 7
2.1 TPS OF AIR INDIA 9

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Air India, formerly Air-India, airline founded in 1932 (as Tata Airlines) that grew into
the flagship international airline of India; in addition to domestic routes, it serves
southern and eastern Asia, the Middle East, Europe, Africa, Australia, the United
States, and Canada. Headquarters are in Mumbai.
The first scheduled service was inaugurated in 1932 by J.R.D. Tata, flying mail and
passengers between Karachi, Ahmadabad, Bombay (now Mumbai), Bellary,
and Madras (now Chennai). By 1939 routes had been extended to
Trivandrum, Delhi, Colombo, Lahore, and intermediate points. After World War II, in
1946, Tata Airlines was converted into a public company and renamed Air-India
Limited. Two years later, to inaugurate international services between Bombay
and Cairo, Geneva, and London, Air-India International Limited was formed.
In 1953 India nationalized all Indian airlines, creating two corporations—one for
domestic service, called Indian Airlines Corporation (merging Air-India Limited with six
lesser lines), and one for international service, Air-India International Corporation. The
latter’s name was abbreviated to Air-India in 1962. To gain a competitive advantage
in computerized reservation searches, the airline removed the hyphen from its name
in 2005 to become Air India.
After India began allowing private airlines in 1994, Air India struggled to remain
competitive. Despite a significant loss in market share, the corporation was kept
bloated with an oversized fleet and labor force. It began posting losses in 2007 and
merged with Indian Airlines later that year to form National Aviation Company of India
Ltd. (NACIL; renamed Air India Ltd. in 2010). After accumulating billions of dollars in
debt over the next decade, the government began looking to privatize the company in
2017. After years of little success, the airline was finally sold to the Tata Group in 2021

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1.1 FEATURES OF ONLINE BOOKING
The Air-India Limited online booking system is currently available only for flights
operated by Air India Limited and its code share partners.
You can book online for up to nine (9) passengers (including adults and children) per
booking. The number of infants booked, may be up to the corresponding number of
adults.
The bookings can be made in First, Business and Economy Class on Air-India Limited
services only, subject to seats being available. For Code share flights, bookings can
be made in the class for which Air India Limited has an agreement. Fares are not
guaranteed until ticketed.
Online bookings for Air India Limited and code share partner operated flights can be
made up to 2 hours before departure.
Once purchased online the system will generate an Electronic Ticket and a printable
itinerary receipt will be displayed. The electronic ticket receipt can be viewed /printed
from the "My Booking" section of the website and will also be e-mailed to the e-mail
address provided by you at the time of booking.
Electronic ticket is a ticketless travel benefit. An electronic image of your ticket is stored
in the airline reservation system. The itinerary receipt is your confirmation of travel.
To enter the airport and for check-in, you must present the itinerary receipt along with
any of the following valid photo identifications: INTERNATIONAL TRAVEL: Passport
DOMESTIC TRAVEL: Passport, Photo Pan Card, Election card, Photo Driving
License, and any Central/State government issued photo ID card.

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1.2 PAYMENT
Payment for online bookings can be made through credit cards, debit cards, internet
banking (direct debit) as specified below.
A.CREDIT CARD
Payment for online booking is accepted by all Master and VISA Credit Cards. AMEX
Credit Cards can be used for Payments for international journeys from India, domestic
journeys within India and for journeys originating from USA, UK, Europe, Japan and
Singapore. They accept Credit Cards issued in India and outside India. Credit Card
payment is subject to authorization from the card issuing bank. This fee is imposed by
Visa/MasterCard and passed on to the card holders by the card issuing bank.
B. DEBIT CARD
Payment of online booking is also accepted by Debit Cards issued in India by the
following banks.
ANDHRA BANK Deutsche Bank AG Shivalik Bank
AXIS BANK GE Money Financial
Services Ltd
Standard Chartered
Bank
Barclays Bank Plc HDFC Bank Limited State Bank of Bikaner
and Jaipur
Bank of Maharashtra ICICI Bank Ltd State Bank of India
Canara Bank Indian Overseas Bank State Bank of Mysore
City Union Bank Ltd ING Vysya Bank State Bank of
Travencore
Corporation Bank Kotak Bank -Virtual card Syndicate Bank
The Federal Bank Ltd The Karur Vysya Bank Ltd
Following Debit Cards issued in United Kingdom are also accepted for payment of
online booking on Air India website: 1. Maestro 2. Solo 3. Visa Debit 4. Visa Electron
Debit Card payment is subject to authorization from the card issuing bank. The Debit
Card used to purchase the ticket/s will have to be produced at the time of check-in. If
the card holder is not a member of the travelling party, the travelling member should

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carry a photo copy of the card used (front and reverse) with the Credit Valid Verification
(CVV) number blocked for security reasons and a signed letter from the credit card
holder authorizing the payment for the travel. The travel details should also contain
the name of the passenger, the date of journey & the sector on which the journey is
made. The document needs to be presented for verification at the time of check in. Air
India reserves the right to deny boarding if the conditions are not met.
C. NET BANKING AND CASH CARD
If you have an account with any of the mentioned banks under the Net banking/cash
card option(s) on the booking engine, then you can pay for your e-ticket(s) securely
through the respective bank's Internet banking option and the amount will be
automatically debited from your account.
Payment through Internet Banking is subject to successful authorization from the
account holder's bank. An additional convenience fee of Rs25 per transaction, as
levied by the banks, would also be collected.
D. MODIFICATIONS, CANCELLATIONS AND REFUNDS
Once you make your reservation online you can make use of the "My Booking" section
to modify or cancel your reservation for only fully unutilized tickets. The link to the "My
Booking" section can be accessed from the homepage of the Air India website.
The modification/cancellation request for bookings made online will be processed
automatically through the Internet Booking Engine. Any refund due will be done
through the system in accordance with the applicable modification/cancellation rules..
Any additional charges or fare difference for the modified reservation can be paid
through any of the payment modes mentioned above, however it is advisable to use
the same payment mode/card as used for original reservation. Please note that if a
booking is modified or cancelled with the call centre/reservations Office or if it is partly
utilized, it cannot be further modified or cancelled online. Further online modification
or cancellation of a single PNR that have multiple passengers booked on it, will result
in modification or cancellation of all the booked passengers and is not possible to
cancel one passenger from a multi passenger booking.
E. PERSONAL PROFILE AND REGISTRATION
To enjoy the benefits of single sign on with our Frequent Flyer and on-line booking

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systems, you can now make on-line bookings with your Frequent Flyer membership
(Flying Returns membership) details. As a surname and name is mandatory on a
ticket, if the passport has only a first name, please insert the same in the surname
column, whilst filling the profile. For journeys to and from USA, the name should be
exactly as mentioned in the passport.
F. AGE AND RESPONSIBILITY
You represent that you are of sufficient legal age to use this service, and you possess
the legal right and ability to create binding obligations for any liability you may incur as
a result of the use of this service. You understand that you are financially responsible
for all uses of this service by you and those using your login information. You warrant
that all information supplied by you and members of your household in using the
booking facility are true and accurate. An infant is one who has not yet reached his/her
second birthday, while a child is one who has reached his/her second birthday but not
yet reached his/her twelfth birthday on the date of commencement of journey. If the
infant has crossed his second birthday when the return journey commences, then the
ticket would have to be issued with a part infant and part child fare. This type of ticket
cannot be booked online. No seat will be allotted for an infant traveling on an infant
ticket. If a seat is required for the infant, the child fare should be paid.
G. SECURITY
AIR INDIA LIMITED will take appropriate steps with the help of implemented
technology and security features, to protect the personal information you share with
us . AIR INDIA LIMITED will take all reasonable measures to ensure that information
you transmit to AIR INDIA LIMTED using AIR INDIA LIMITED On-Line booking engine
will remain confidential and protected from unauthorized access but AIR INDIA
LIMITED does not warrant against unauthorized access and will not be liable for any
unauthorized access by any means to that information.
H. DOCUMENTATION REQUIREMENTS
The responsibility to ensure the correctness of all documentation including valid
passport, visa (if required) rests solely with you. Air-India Limited will not be
responsible for any damages arising out of incomplete or improper documentation on
your part. The passenger shall present all exit, entry, health and other documents

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required by laws, regulations, orders, demands or requirements of the countries
concerned. Carrier reserves the right to refuse carriage of any passenger who has not
complied with applicable laws, regulations, orders, demands or requirements or whose
documents do not appear to be in order, or who does not permit Carrier to take and
retain copies thereof. We will not be liable if you do not have all your documents.
Transaction Processing System
A transaction processing system (TPS) helps users process data transactions within
a database system that tracks transaction programs. It maintains balance and control
of a particular organization’s process of purchasing goods and services. It is
responsible for coordinating the inventory and distribution of products, managing
transactions from payment accounts, and processing sales and payrolls. As such, it is
highly beneficial when monitoring online transactions, as it allows for a momentary
delay between when a product is purchased to when it was sold.
An example of a transaction processing system at work is when a customer buys a
concert ticket. While the customer fills out his/her payment details, the system holds
the ticket for him/her so no other customers can buy it. In short, the system is critical
in ensuring that each ticket will not have two different owners.
What Are the Components of a Transaction Processing System?
The components of a TPS are:
• Inputs: Typically the source documents obtained from transactions that serve
as inputs to an accounting system. Examples of these are invoices and
customer order slips.

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• Processing system: This component breaks down the information contained
in the inputs into a format that the computer can understand.
• Storage device: This component is that part of the computer’s memory where
the processed information is saved in the form of a ledger or report.
• Outputs: These refer to all the records or reports generated by a transaction
processing system.

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2.1 TPS OF AIR INDIA
AIRLINES RESERVATION SYSTEM
CUSTOMER
MANAGEMENT
INPUTS
INPU
NUMBER OF
SEATS
ROUTE PASSPORT DATE AND TIME
FLIGHT
AVAILABILI
TY
CUSTOMER
DETAILS
TIMING
OF
FLIGHT
DURATION
OF FLIGHT
PRICING
PAYMENT
OPTION
PASSENGER ID TRAVEL CLASS
OUT PUTS
RATING
FEEDBACK TICKET
S
SCHEDUL
E OF
FLIGHT
AVAILABLE
SEATS
DATA FOR
GOVERNMENT
AGENCY
REPORT
S
RESERVATION
STATUS
QUERY
REPORTIN
G