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Contract document

  2. 2. Use of Site 2.1 You may only use the website to make legitimate enquiries or bookings. 2.2 You accept financial responsibility for all transactions made under your name or account. 2.3 You will not make any speculative, false or fraudulent bookings or any booking in anticipation of demand. If we are reasonably of the opinion that such a booking has been made we shall be entitled to cancel the booking and inform the relevant authorities. 2.4 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our privacy policy). 2.5 This Site and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Site may be made by you for personal, non-commercial use. 2.6 The transmission of threatening, defamatory, pornographic, political or racist material, or any material that is otherwise unlawful or offensive via this Site is expressly prohibited; 2.7 If you do not give us all of the information that we need, we may not be able to complete your booking. 2.8 You possess the legal authority to create a binding legal obligation 2.9 You should be are at least 18 years of age 2.10 You will use this Website in accordance with this Agreement 2.11 You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act 2.12 You will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto. 2.13 The content of the pages of this website is for your general information and use only. It is subject to change without notice. 2.14 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 2.14 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 2.15 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 2.16 All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 2.17 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  3. 3. 2.18 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 2.19 You may not create a link to this website from another website or document without Swida Trip's prior written consent. 2.20 Responsible party You are responsible for maintaining the secrecy of your User Name and Password. This is essential to protect the confidentiality of any information that may be stored in Admin. In addition, you will be financially accountable for all use of our Site by yourself and anyone using your password and login information. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority. Payment To secure your booking, full payment is payable to either Swida Infotech Pvt. Ltd. or Swidatrip by the payment due date given on your confirmation of reservation or if booked online payment is due immediately. Payment can be made by bank or building society drafts (made payable to Swida Infotech Private Limited and including details of the passenger names), Laser card, Visa, Access, Amex, MasterCard or cheque. Please note that when payment is made by cheque that Swidatrip requires at least 5 working days for clearance of the cheque prior to issuing tickets. Swida Trip cannot accept responsibility for cash sent through the post. Swidatrip reserves the right to pass on any charges relating to returned cheques and credit card chargebacks. We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip there will be a booking fee payable per person. All such fees will be shown to you during the course of making your booking. VAT Service Fees Please note that Swidatrip charge a service fee that is included in the final price quoted for your purchase. Service fees for flights will not exceed the amount $50. Service fees for Car Hire will not exceed $50. Service Fees for hotels will not exceed $50. And for rest of the bookings like (bus, packages, cruise, etc) the service fee will not exceed the amount of $500. Currency Issues Swidatrip or Swida Infotech Pvt. Ltd. Is not a currency exchange provider you have to take care of the conversion of your currency to the country you are travelling.
  4. 4. Pricing policy We reserve the right to alter the prices of any of the travel products shown in our website or on the Website. You will be advised of the current price of the travel product that you wish to book before your booking is confirmed and documentation issued. When you make your booking you must pay a variable deposit per person, which will be notified, to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and travel date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all money paid. In the event that any supplier imposes a surcharge and/or changes and/or increases the price of your booking you will be obliged to pay such additional amount if you wish to continue with your booking. Subject to the Note below, you acknowledge and agree that your credit card will be charged by the swidatrip or the supplier(s) with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking, which includes the price displayed on the Website, plus tax recovery charges, and service fees. Airlines is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. Note: In the event that you book accommodation (with the exception of prepaid hotel accommodation as set out below), you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation). Passport Names All passengers must present valid photo identification at check-in for all flight in their itinerary. Names of travellers in your booking must match exactly those in their passports. Expired or damaged forms of photo-ID will not be accepted for any flight. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in without refund. Ensure that your passport is valid for the dates of your travel and any necessary visas are obtained. All travellers including children must be in possession of a valid passport. It is no longer valid for children to be included on their parent’s passport. You should ensure that you travel with your booking confirmations, e-tickets, hotel voucher, car hire voucher and any other travel documentation (including your passport) at all times. We will not be liable for any supplier
  5. 5. not providing you with the booked product or service if you do not produce the relevant documentation on request. Credit/Debit card If your airline tickets are being paid for with a third party credit/debit card we will require written authorization to be provided by the cardholder prior to making the reservation. Changes and Cancellations by you The fares shown on are value or saver fares, which are usually quite restrictive for change or refund. This type of fare will normally carry a significant penalty for cancellations and refunds, which may even be up to a 100% cancellation penalty. Changes may also be restricted, subject to a charge or prohibited altogether, according to route, fare level and airline. If you need to alter your booking prior to ticketing, swidatrip will endeavour to assist. Once swidatrip has received payment, and a ticket has been issued, any changes will be treated as a cancellation and rebooking, and the cancellation charges as set out by the airline will be payable. You or any member of your party may cancel your reservation at any time prior to departure provided that the cancellation is confirmed in writing by the person who made the original booking or via email from the email address of the person who made the booking. Receipt of said must be acknowledged by a member of the swidatrip Team. All tickets returned for refund are subject to a minimum admin charge of $45 per ticket, irrespective of the number of tickets returned. In all cases, unused airline tickets, where reservations are not cancelled prior to departure, are non-refundable. Refunds Tickets are presented to the respective airlines or consolidator for assessment. Refunds will not be paid to you until Swidatrip has received the funds from the relevant airline or consolidator. This usually takes a minimum of 8-10 weeks but in some cases (i.e. lost tickets etc.) may take up to 9 months. Lost or mislaid tickets will incur a re-issue fee levied by the airline or if required a new set of tickets will have to be issued at the clients cost. It is always a good idea to keep a copy of your airline ticket, passport and any relevant visas separate from your travel documents. This will help to expedite their reissue if lost or mislaid. The amount will be refunded after charging all the charges such as cancellation charge, as we know that all different airlines has different cancellation charge, so for each airline you book the cancellation charge will be charged as per the airlines and Swida trip cancellation charge will be applicable which will not exceed form $1 to $ 4000. And it is also applicable for rest of the products. The service charge will not be refunded along with service tax.
  6. 6. Alterations and Cancellations by the Airlines In the unlikely event that a booking has to be cancelled by an airline and no reasonable alternative can be offered (i.e. cancellation of particular flight by the airlines or schedule change of more than 18 hours) a full and prompt refund will be made that the airline charge. No refund of service fees will be made under any circumstances and no compensation is payable by Flights Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Swidatrip is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights with the airline, 72 hours prior to departure. Swidatrip is also unable to make any special arrangements for you if your flights are delayed these matters are at the sole discretion of the airline concerned. Can I use the return portion of my flight ticket, without using the outward? You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight then the airline may cancel the reservation / ticket and any subsequent flights booked. Flight Fare Rules Each flight has it's own individual fare rules (terms & condition), these can be viewed on the payment page of your booking under the header "Fare Rules" before you book. You must read these before booking, by then placing your booking you agree to the terms of the individual fare. Please note that if more than one condition appears in each section, this means that your itinerary contains more than one fare type; in these cases the most restrictive rules apply. E-Tickets Swidatrip cannot be held responsible if your e-ticket or other communications related to your itinerary do not arrive due to an incorrect email address or your ‘junk’ mail settings. You must notify us immediately if you change your email address or contact phone number. It is your responsibility to advise us if you do not receive your e-ticket. Policy All offers are subject to availability. Due to yield management policies of airline the fare quoted
  7. 7. may change before your booking is ticketed, in which case you will be informed before full payment is accepted. Applicable air fares rules in writing are available on request our help desk. No surcharge will ever be levied for air tickets after your final payment has cleared and tickets have been issued unless you then amend your reservation. Baggage Baggage allowance is different for all individual bookings. Where possible, this allowance is shown during the booking process. All airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. In some cases all checked in luggage will be subject to additional charges by the airline, prices can be confirmed directly with the airline. Swidatrip shall not be responsible for any damage to or loss of luggage or personal items. Swidatrip strongly recommends the purchase of travel insurance. All incidents of damaged, lost or stolen luggage should be reported immediately to the airline and then in writing directly to your insurance company. Hotel Booking Conditions 1.Making a Hotel Booking This website is intended only as an invitation to treat, and is not an offer by us. Any booking made by you shall be deemed to be an offer by you, which we may, at our choice, accept. No contract shall exist until full payment is received and the booking is confirmed to you. All rooms and prices on the website are subject to availability. 2. Use of Site 2.1 You may only use the website to make legitimate enquiries or bookings. 2.1You accept financial responsibility for all transactions made under your name or account. 2.2 You will not make any speculative, false or fraudulent bookings or any booking in anticipation of demand. If we are reasonably of the opinion that such a booking has been made we shall be entitled to cancel the booking and inform the relevant authorities. 2.3 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our privacy policy). 2.4 If you do not give us all of the information that we need, we may not be able to complete your booking. 2.5 Minimum age requirement Most hotels will require a minimum of one adult to stay in a room (aged 18 or over) 2.6 Credit Card Guarantee Most Hotels will require a credit card as guarantee upon check in (please note some hotels will not permit a stay at their property without this) 2.7 Valid Identification At the time of check-in in any hotel you have to provide a valid identification of id proof to the
  8. 8. hotel in many countries, as it is mandatory. Swidatrip shall not be responsible is if you are not permitted to say in the hotel) 3. Vouchers / Booking Confirmation 3.1 You must present your booking confirmation details to the hotel upon arrival as they are proof of pre-payment. 3.2 It is your responsibility to check the confirmation and ensure that all of the details are correct. Accommodation will only be provided in accordance with the details in the confirmation. Where the details on the confirmation are not correct, you should contact us prior to travel at 3.3 It is also your responsibility to ensure the accuracy of the information you input into the enquiry screen before you complete the booking. If you make a mistake, we will try to correct the booking details but provide no guarantee that this will be possible. The cost of the service requested may vary on amendment of the details and if so you will have to pay these in addition. A new confirmation email will be sent to you. If the new details do not suit you, you may cancel your booking in accordance with Section 5 of these Terms. 4. Prices and Payment Payment for the services requested must be paid in full, by credit or debit card, net banking or any mode of payment on-line at the time of booking. We try to stipulate prices accurately and all inclusively, but the prices are subject to change. For example if there are any increases in sales tax or the like, then we reserve the right to pass these on. 5. Cancellation and Amendment Cancellations: 5.1 Cancellations to confirmed bookings are subject to the following conditions per booking: 5.2 Cancellations made more than 3 months in advance will incur a service fee charge of $45 in addition any cancellation penalties will apply.. 5.3 Cancellations made between three months and seven days prior to your stay will incur the charge for the first night's accommodation per room and per hotel. If your booking is for a one night stay only, a one night cancellation charge per room still applies and therefore you will not be entitled to any refund. 5.4 Cancellations made within 7 days of your stay will incur full cost and be fully non-refundable. 5.5 Where cancellation applies to multiple room bookings the cancellation fees apply for each room booked, whether in one or more hotels. 5.6 We shall not be responsible for your transportation to or from the hotel. Cancellation
  9. 9. charges will still apply if you are unable to travel to the hotel due to such circumstances. “Special Conditions” If Special Conditions appear on your booking this indicated that the booking is fully non refundable. Any amendments or cancellations may incur full charges. Special conditions can be attached to all types of bookings i.e. Hotels, Flight, Transfers, sightseeing etc. “Non Refundable” Some of the cheaper room rates deals are fully non refundable. Typically these conditions apply to bookings that are made in conjunction with a flight. These rates are heavily discounted and as a result have different terms and conditions associated with them. Changes: 5.7 Changes to confirmed bookings are subject to the following conditions per room booking: 5.8 Changes made within 7 days of your stay will incur the full cost of the booking and therefore you will not be entitled to any refund. 5.9 Any other changes will incur a $45.00 administrative charge per booking or relevant currency equivalent, in addition on top of any hotel cancellation fees. 5.10 Busy Periods 5.11 These are periods when fairs, exhibitions, conferences etc are taking place at the location where you have chosen accommodation, or when there is a high demand for accommodation. You will be notified at the time of booking, i.e at booking stage, if a busy period operates and that special conditions for cancellation or amendment may apply. 5.12 Cancellation at any time of a stay falling within a busy period is not refundable. For dates of stay within the same booking, not falling within the busy period, the standard cancellation and amendment conditions will apply (as set out in Clause 5). 5.13 Any amendments to confirmed bookings falling within a busy period will be treated as Cancellations and will not be refundable. The only exceptions to this will be where additional oms/beds/cots/nights are added to existing confirmed rooms or nights. 5.4 All sightseeing tours are non refundable. 6. Star Ratings and quality of Accommodation The application of star ratings may vary in quality from country to country and should not be relied upon alone to indicate the quality of the accommodation. The type of rooms provided by a hotel (such as single, double,) may also vary from country to country. It is up to you to independently check that the type of the accommodation and services provided by each hotel meet your needs. An example of each room time is outlined below and these are guidelines only.
  10. 10. Twin room Accommodation for two adults in a room with two beds. Bed sizes for this room type are usually "twin" or "full" in hotels and "queen" in American, Asian, and Australian hotels. Double room Accommodation for two adults in a room with one bed. Alternatively two beds made up as one. Single room Accommodation for one adult in a room with one bed. Triple room Accommodation for three adults in a room with two or three beds. Bed sizes and arrangements may vary. A Triple room does not guarantee three separate beds. One bed may be a roll-away bed. Twin room for sole use Accommodation for one adult in a room with one or two beds. This room type is suitable for accommodation one person only. Quad room Accommodation for four adults in a room with two, three or four beds. Arrangement of beds may vary considerably. Twin/Double + child Twin or Double room with an extra bed suitable for a child aged between 2 - 18 years. However, some hotels will not provide a child bed for children over 12 years. Cot/cradle or crib Suitable for a child under the age of 2 years. No Facilities Rooms with no facilities do not have en-suite bathroom or does not endorse or recommend any particular hotel, nor will we be necessarily aware of any building work inside or outside the hotel. 7. Accuracy of Information The hotel information and listings are compiled from information provided by the hotels. We publish such information in good faith, based on the information provided. We have taken reasonable care to ensure that the content of the website including all hotel information and listings are accurate and up-to-date. As such, we cannot be responsible for inaccuracies, errors, omissions or misleading information contained in the hotel listings or information. 8. Unavailability In the event of a confirmed booking becoming unavailable, we will endeavour to offer an
  11. 11. alternative hotel at an equivalent standard and price in the same general location. If no such alternative is available we shall refund the cost of your original booking to you. Otherwise you may exercise your right of cancellation as set out above in Clause 5. We will also endeavour to contact you in advance and advise of this unavailability. However, where it is not possible to contact you in advance we shall endeavour to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible. 9. Complaints Any complaint regarding the hotel must be notified to the hotel reception desk or to the relevant hotel representative during your stay at the hotel and the hotel management must be given adequate opportunity to rectify the situation. If you fail to get satisfaction from the hotel please contact us at However we cannot guarantee nor do we take responsibility for the standard of accommodation. 10. Disclaimer 10.1 The terms and information contained on the website may change from time to time without notice and therefore each time you make a booking you should check the terms and any relevant information for yourself. Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website. 10.2 ALL MATERIALS POSTED ON THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES EXPRESS, IMPLIED OR OTHERWISE HOWSOEVER ARISING. 10.3 TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO LAW, BUT WITHOUT EXCLUDING ANYTHING THAT MAY NOT LAWFULLY BE EXCLUDED IN THE CASE OF CONSUMERS, WE DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. 11. Facilities Please note that the hotels booked by us for you are not exclusive to We are not responsible for any limitation in facilities because of other hotel guests or their activities. swidatrip does not take any responsibility for hotel content (including images, facility listings, maps and map locations etc) displayed on our website. Hotels may change facilities and property features without prior notice to swidatrip and it is the customer’s responsibility to confirm required facilities prior to time of travel.
  12. 12. 12. Star Ratings Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Car Hire Driver Age All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 years and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non-refundable. These fees can range from €10.00 per day in Europe and from $25.00 to $50.00 in the USA, from RS 100 in India. There are a very few locations that have an upper limit. These can vary from the age of 60 years upwards. If you are over 60 years of age please call to check with the rental supplier for eligibility. If you fail to check with us and you are over 60 years of age you may not be given the car. Rental Deposit Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card that has been issued in the driver’s name, other cards are not acceptable. We will not be liable for any compensation or otherwise if you do not have a valid credit card at the time of collecting your car and are refused rental by the supplier. Driving Licence A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation otherwise if you fail to show a valid driver’s licence to the supplier and are refused rental. Excess Waiver Although our rates are fully inclusive there is always an excess to pay. This means in the event off accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to. Late Return of Your Vehicle The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge. Rental Agreement The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. You should also visually check the vehicle for any damage prior to leaving the pick point. If damage is found that is not indicated on the rental agreement this should be immediately brought to the rental company’s attention. You should avoid returning the vehicle when the rental office is closed. will not be liable in relation to any breach of this agreement.
  13. 13. Child Safety Seats Children from their third birthday up to their 12th birthday or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply. Passports, Visas and Health Requirements. Travellers who use the swidatrip website, assume full responsibility for and hereby release swidatrip from any duty of checking or verifying any passport, visa, vaccination or other entry requirements for chosen destinations. Travellers are also fully responsible for verifying all safety and security conditions for each destination. You agree that swidatrip is not responsible for any potential risks and hazards associated with travel to destinations listed on swidatrip. Without limiting the generality of the foregoing Swidatrip assumes no responsibility for standards of hygiene, cuisine, sanitation, medical treatment or telecommunications services. Nor is Swidatrip responsible for any political instability, terrorist activity, war, social or labour unrest, civil disturbances, arbitrary changes in government policies, local laws or customs, climatic conditions, methods of conducting business, military activity or emergency evacuation methods. By embarking on travel arranged through, or utilizing information contained on, Swidatrip, you voluntarily assume the risks associated with such travel. Passport, visa and health information/requirements It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information. It is vital that you ensure that your passport is legible and intact, any sign of damage could result in a refusal of carriage or entry into your country of destination. It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. Please note that specific requirements for specific countries can be complex and subject to change at short notice. Children will need to hold their own passport if they are to travel abroad. The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavour to make the necessary changes to your holiday documentation. It is important that all travellers to the United States take note of the following: A visa will be necessary for entry to the United States of America (USA) unless passengers are eligible under the Visa Waiver Program (VWP). The VWP allows holders of full Irish passports who have the right of abode in the Republic of Ireland to complete a Visa Waiver Form. You must ensure that you comply with all USA Government requirements as per the Visa Waiver Form before confirming your booking.
  14. 14. All Irish passport holders, including children, travelling to the USA under the VWP will need their own machine-readable passports (MRP). If you have a serious communicable disease of public health significance including HIV you are not eligible to travel on the Visa Waiver Program, and must possess a valid visa for entry into the United States. If you have ever been arrested or convicted for any reason in any country, even if the arrest did not lead to a conviction including driving offences, you may require a visa and should consult the US Embassy directly (details are below). You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a GP, practice nurse, pharmacist or travel health clinic – ideally at least 8 weeks before you travel. Links to third-party sites: The website may contain hyper links to websites operated other than Such hyperlinks are provided either for your reference or advertisement only, we do not control such website and swidatrip should not be held responsible for their contents or the privacy or other practices of such websites. Further it is up to you to take precautions to ensure that you don’t give your information to the hyperlinked website, Swidatrip doesn’t have any control of the website which are linked and are not owned by us. You agree that swidatrip will not incur any liabilities for any loss or damage that you may incur due to using any services on the link or any transaction entered into on that other site. Swidatrip should not be held responsible for any goods and services you take from that site, and the quality of the services, Baggage Baggage allowance is different for all individual bookings. Where possible, this allowance is shown during the booking process. All airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. In some cases all checked in luggage will be subject to additional charges by the airline, prices can be confirmed directly with the airline. Swidatrip shall not be responsible for any damage to or loss of luggage or personal items. Swidatrip strongly recommends the purchase of travel insurance. All incidents of damaged, lost or stolen luggage should be reported immediately to the airline and then in writing directly to your insurance company. Behaviour It is your responsibility to ensure that you do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all airline employees and Swidatrip have the right to terminate arrangements made on your behalf, in which case Swidatrip’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expense you may incur as a result. Further, you will be liable to reimburse Swidatrip for any expenses whatsoever it incurs as a result of your behavior.
  15. 15. Special Requests If you have any special requests, these will be passed on to the relevant airline but cannot be guaranteed by Swidatrip. Taxes It is not always possible to include all taxes on your ticket - in some cases certain taxes must be paid locally and these are payable to the Government of the country departed and are non- refundable. Swidatrip will endeavour to advise you of these taxes when accepting payment for your booking. Insurance cover We strongly recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip, the cost of emergency medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad and it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. It is your responsibility to comply with the insurance company’s requirements and your duty to disclose to the insurance company all relevant information e.g. pre-existing illnesses. Warranties and Liability Swidatrip shall have no liability to the client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the client. Swidatrip shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Swidatrip obligations in relation to the specified services, if the delay or failure was due to any cause beyond Swidatrip’s reasonable control (including, without limitation, as a result of any action or omission by any consolidator and/or airline). Swidatrip makes no warranty that the service will meet your requirements, or that the service will be uninterrupted or error free. Swidatrip shall not be held liable for any direct, indirect, special or consequential damages, resulting from the use or inability to use the service. Users of our service must be aware that web and computer problems beyond Swidatrip’s control may occasionally occur. We do not guarantee that the service provided by this website will be uninterrupted. Supplier's Conditions Please note that, as between you and any of the airlines whose service form part of your booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery. If something goes wrong If a problem occurs whilst you are travelling, you must inform the relevant service supplier immediately so that the matter can be put right. In the event that a complaint cannot be resolved
  16. 16. at the time, you must write within 28 days of your return to the supplier’s customer services department quoting your reservation details and giving all relevant information. Failure to take these steps will hinder the supplier’s ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least substantially reduced. Please note that this section does not apply to low cost flights. If a problem occurs with a low cost flight you should inform the airline as your contract is with the airline. Privacy Policy Your privacy is very important to Swidatrip and this privacy policy describes the principles and practices that apply to personal information collected from users of our services on our website, in telephone or e-mail communications, or in competitions or prize draws. The information (including personal information such as special needs, dietary or religious requirements, itinerary, addresses of accommodation where you will be staying during your trip) which you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements, such as public authorities, customers or immigration if required by them or is required by law. Your information may also be passed on to security or credit checking companies. If you are travelling to the United States than this information will be provided to the US Customs and Border Protection and possibly other authorities for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Areas controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers and authorities than in making this booking you consent to this information being passed on to the relevant persons.