Quintiq vandaag en morgen Welke trends tekenen zich af in advanced planning & scheduling? Waar gaat Quintiq heen? Welke nieuwe ontwikkelingen en tools zijn er? Zet u Quintiq in als operationele planningtool, of als tactisch en strategisch planningplatform?.

1. Algemene Administratie van de
Douane en Accijnzen
Guido Mertens
& Stefan Kessen

2. Algemene Administratie van de
Douane en Accijnzen
1. Content
2. Algemene Administratie der Douane en Accijnzen
3. Innovation= Coperfin
4. New organisational structure
5. Problems to tackle
6. Solutions
7. Architecture
8. Benefits for the organisation
9. Key success factors
10. Future
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3. Algemene Administratie van de
Douane en Accijnzen
2. Algemene Administratie der Douane en accijnzen
 We are ‘law enforcing organisation’
o +/- 3500 officers
o +/- 400.000 ‘complex’ controls on anual basis
 Guarding of the logistic flow
o Fiscal aspects
 Import duties, exises, VAT, …
 First and second line controls
 Certification (AEO)
o Non-fiscal aspects (diversity)
 Road controls,
 Observations
 Rummage
 Stopping of illicit goods (drugs, CITES, counterfeit,…)
 Safety & security
28 maart 2013 3

4. Algemene Administratie van de
Douane en Accijnzen
3. Innovation = Coperfin
 Started in 2002
 What?
o In the past:
 Clients came to us
 ‘One’ officer did risk assessment, selection and control in one integrated
process
 Focus on control
o Future:
 We go to the clients
 Split processes for obvious reasons
 Focus on the client
 Why?
o Conformity with EU-standards
28 maart 2013 4

5. Algemene Administratie van de
Douane en Accijnzen
3. Innovation = Coperfin
 Objectives
o Central steering
o Splitting Risk Management, Selection, Planning and Control
o Central risk management with fine-tuning on local level
o More efficient and more effective
o Better gathering and management of information
o Controls on the logistic resting points
o Better service to our clients
28 maart 2013 5

6. Algemene Administratie van de
Douane en Accijnzen
4. New organisation
Central
Management
Document
Observation Treatment of
Client Processing Intelligence &
Controls Offences
Management Investigation
Statements & Recovery
Single Office
28 maart 2013 6

7. Algemene Administratie van de
Douane en Accijnzen
5. Problems to tackle
 MODA 1
o Efficient planning for first & second line controls from 7 central points
o Sending control orders to the field + information
o Release of goods
o Feed back
o Measuring the business process
o Quick intervention in case of crisis
 MODA 2
o Fine tuning of all automatic selections
o Bundeling of different selections to 1 ‘control’
28 maart 2013 7

8. Algemene Administratie van de
Douane en Accijnzen
6. Solutions
 Business analysis supported by the Ordina Business analist
o Based on the AADA pre-traject
o Use of key-users during BA
o Suggestions by BA
 Iterative development
 Keeping a global overview in real time (time horizon)
 Building in:
o Constraints and suggestions
o Creation of user rolls
o Optimalisation of the resources (reducing travel time)
28 maart 2013 8

9. Algemene Administratie van de
Douane en Accijnzen
7. Architecture
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10. Algemene Administratie van de
Douane en Accijnzen
8. Benefits for the organisation
 Central steering gives more flexibility for targetting controls
 Splitting of the proces in rolls give lesser chance to indecent behaviour
 Optimalisation of selections should bring better results
 More efficiency and effectiveness of our controls
 Better gathering of information
o For higher management
o For risk assessment
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11. Algemene Administratie van de
Douane en Accijnzen
9. Key success factors
 Due to decisions made on EU level the scope of the proces was changed 2
times. The flexibility of Quintiq gave us the opportunity to do this.
 Quintiq gave us the possibility to visualise the whole process to our
requirements and standards.
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12. Algemene Administratie van de
Douane en Accijnzen
10. Future
 AADA plans a macro planning (OCA) compatible with MODA (possible
using Quintiq)
 AADA plans a system to gather information from the follow up of offences
and recovery of the debts(FIODA)
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13. Algemene Administratie van de
Douane en Accijnzen
Questions?
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