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Powering Disruption in Banking

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Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.

Bank 2.0 & The Power of Widgets

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Innovation in the Digital Channel

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Bank 2.0 - How to get ready for the new era of Engagement Banking

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Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience. However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience. In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process. The webinar agenda covers: The importance of digital channels Digital onboarding The commitment to the digital The real online customer experience: the omni-channel process

Backbase webinar feat. Jim Marous: State of the Digital Customer Journey

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Digital Marketing & Backbase Portal

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The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca! Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at: what was needed to start their digital transformation journeys the key elements for success. Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW! Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.

The Journey to Digital Transformation with Touch Bank

Backbase

Building the 10x better bank, by @joukpleiter & @jelmerdejong Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'. In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank. The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker. In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points: 1) new competitors in banking: the disrupters 2) customer experience: the key ingredients 3) omni-channel and the changing channel mix 4) mobile's impact on online sales and share of wallet 5) regaining control in the era of digitization

Building the 10x better bank

Backbase

Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'. Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes. Now, in 2016, we see every bank engaging with a series of fundamental challenges. · How should they take best advantage of the digital revolution? · How can they harness its power to improve their customer experience? · What strategic directions should they choose? We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info. Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.

Backbase Webinar: The Adjacent Possible for Banks

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Brett King Presents The Future of Banking in an exclusive Backbase webinar. The future of banking will not be about a place you go, about branch networks, rates or product features. The future of banking is in the utility and connectedness with customers. In this exclusive Backbase BANK 2.0 webinar, the bestselling author of BANK 2.0, discusses how the very nature of banking is changing, how customer's expectations, customer behavior and context will force banks to reboot the way they work their customers. Highlights of this webinar include: The Changing Behavior of Customers The Generational Cliff – when your customers are all gone The Loss of Physicality – No Paper, No Plastic The New Utility – Connected, Contextual, Fun, and Fair The New Banking Ecosystem – BANK 1.0 versus BANK 2.0

Brett King Presents The Future of Banking

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