Course Hero Tutor Starter Kit 2021

2. Join our group!
www.facebook.com/groups/chtutors
For questions about your Tutor Account, payments, student ratings, warnings &
violation concerns, or anything about the Course Hero website, please email
tutor-support@coursehero.com
ph-tutor-ops@coursehero.com
For inquiries about applications, referrals, and contests, please email

3. TUTOR
TUTOR
TUTOR
STARTER KIT
STARTER KIT
STARTER KIT

4. Company Overview...................................5
Benefits of Being a Tutor.........................8
3 Core Tutoring Values...........................10
Earning through Course Hero.................12
Tutor Dashboard......................................30
Tutor Best Practices................................48
Academic Integrity..................................55
Violations & Removal..............................59
Tutor Support Assistance.......................65
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Table of Contents

5. COMPANY OVERVIEW
COMPANY OVERVIEW
COMPANY OVERVIEW

6. Founded by college student Andrew Grauer in 2006, Course Hero is on a mission
to help students graduate confident and prepared. Today, Course Hero's unique
collective action framework enables students to subscribe or contribute their own
resources to earn a Netflix-like subscription to more than 40 million course
materials, tutoring and support resources. More than 50,000 faculty across the
United States, Canada, and Australia have joined the Course Hero educator
community to share their resources, collaborate with faculty in other fields, and
hone new strategies for instruction.
COMPANY OVERVIEW

8. BENEFITS OF
BENEFITS OF
BENEFITS OF
BEING A TUTOR
BEING A TUTOR
BEING A TUTOR

9. Build your resume with tutoring experience on Course Hero
Earn supplemental income while pursuing your degree or career
Develop your pedagogical skills by helping students around the world
Tutor when you want, around your class or work schedule
Stand out from your fellow classmates or colleagues
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BENEFITS OF BEING A TUTOR

10. 3 CORE TUTORING
3 CORE TUTORING
3 CORE TUTORING
VALUES
VALUES
VALUES

11. Embody Professionalism Enable Mastery Excel Together
We help and accommodate students
when they need our patience and support
to learn during a stressful time. We
maintain our integrity and encourage
students to do the same. This allows us to
help students learn quickly, and not simply
give answers. We uphold the reputation of
the platform by never engaging in
negative actions. We maintain a friendly
and academic tone, taking the time and
care to ensure everything we say sounds
proper and correct, while treating
everyone with the utmost respect.
We strive to provide the best
answers and explanations
possible, taking our time to craft
and perfect our responses for the
student’s benefit. When we
provide an explanation, we
approach teaching in a way that
allows any student to learn and
study. We organize our
explanations in a step-by-step
manner that is easy to follow.
We do not work in a bubble. We help
each other out when something isn’t
going perfectly. Asking for help is
encouraged. We reinforce our values
and the rules of the platform by sharing
feedback and experiences that are both
positive and negative to help each other
grow. We take action when we see
another tutor who needs improvement
or is doing an exceptional job.
Everything we do, we do as
part of a team.
3 Core Tutoring Values

12. EARNING THROUGH
EARNING THROUGH
EARNING THROUGH
COURSE HERO
COURSE HERO
COURSE HERO

13. EARNING THROUGH COURSE HERO
Tutors earn an average of $3 for each
question they answer on Course Hero.
Depending on complexity, some question
rates range from $5 to $9 each.
Our most active Tutors
earn up to $1,200 per month!

14. HOW MUCH CAN YOU EARN IN A WEEK?
1 helpful rating / week = US$3
1 helpful rating / day = US$21
3-5 helpful ratings / day = US$63~105
10 or more helpful ratings / day = US$210

15. The minimum withdrawal amount is
$20, which means you can only
withdraw your earnings when you
have at least $20 in your account
balance.
HOW OFTEN DO I GET PAID AS A TUTOR?

16. HOW DO I RECEIVE PAYMENT?
Create a Paypal account.
Click "My Rewards".
Go to "Tutor Earnings".
Enter your Paypal
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account email.

22. HOW DO I WITHDRAW MY EARNINGS?
Log in your Course Hero account.
Click "My Rewards".
Click "Withdraw Money".
You should see "Payout completed successfully" highlighted in Green.
Double check your Paypal balance.
You can track your cashed out transactions under the "Effective
Transactions" table.
You can track the dates of your next withdrawal of earnings under
the "Pending Transactions" table.
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25. TAKE NOTE: Maximum $250 per withdrawal. Maximum of 1 withdrawal per day.
$20 min requirement for payout.

28. TAKE NOTE: Maximum $250 per withdrawal. Maximum of 1 withdrawal per day.
$20 min requirement for payout.

29. TAKE NOTE: Maximum $250 per withdrawal. Maximum of 1 withdrawal per day.
$20 min requirement for payout.
Helpful - Paid
No Rating - Paid
Unhelpful - Not Paid
14 days

30. TUTOR DASHBOARD
TUTOR DASHBOARD
TUTOR DASHBOARD

41. Use the "Skip Question" option if you
don't think you can provide an accurate
and complete answer to the question.

45. QUESTION RESERVATION
• Questions will be auto-reserved for you for the maximum duration
of 25 minutes as long as you are active on the page. After 25
minutes you will receive a popup to extend your reservation.
• Each extension will only grant 15 additional minutes and will be
prompted in 15 minutes intervals, for up to a maximum of 6 hours.
• If no selection has been after 5 minutes, you will lose the ability to
extend the reservation and will no longer have the
question reserved.

46. QUESTION RESERVATION
A tutor can lose a reservation if:
- The student cancels the question before an answer
is submitted.
- The tutor does not extend the reservation time.
- The tutor attempts to reserve multiple questions at
the same time.
- The tutor gets disconnected from the platform.

47. QUESTION RESERVATION

48. TUTOR BEST PRACTICES
TUTOR BEST PRACTICES
TUTOR BEST PRACTICES

49. HELPFUL vs UNHELPFUL

50. HELPFUL vs UNHELPFUL
Helpful - Paid
No Rating - Paid
Unhelpful - Not Paid

51. Start by crafting a clear and concise answer.
Follow up your summary with a full, step-by-step explanation.
The best answers are original and thorough.
Double-check that your explanation is correct, and always proofread.
Make sure your answers are clear and relevant.
TUTOR BEST PRACTICES

55. ACADEMIC INTEGRITY
ACADEMIC INTEGRITY
ACADEMIC INTEGRITY

56. ACADEMIC INTEGRITY
• Tutors may not write papers for students.
• Tutors may not log into other platforms to take
online quizzes or exams for students.
• Tutors may not copy content from another source.
• If you violate our above policies, your tutor account
will be closed.

57. STUDENT'S HONOR CODE

58. We do not support cheating.
We aim to help students learn the
concepts and methods required to be
successful in their courses.
ACADEMIC INTEGRITY

59. VIOLATIONS
VIOLATIONS
VIOLATIONS
AND
AND
AND
REMOVAL
REMOVAL
REMOVAL

60. VIOLATIONS
WARNINGS VIOLATIONS
• A notification to a tutor that
his or her behavior did not
adhere to our platform policies.
• It is simply to make you aware
of the situation and how to
improve as a tutor.
• All warnings are documented
on a tutor’s account record
• Violations represent a severe
or repetition of violation of
platform rules and policies.
• Multiple violations in a short
period may result in probation or
removal from the platform.

61. VIOLATIONS INCLUDE BUT ARE NOT LIMITED TO
Violating our
Terms of Service
Off-Platform
Communication
Plagiarism &
Copyright
Infringement
Unnecessary
Comments
Low quality, Inaccurate,
or Incomplete Answers
Breaking
Academic Integrity
Behaving
Unprofessionally
*For more information, please visit and review:
https://www.coursehero.com/terms-of-use/

62. VIOLATION CONCERNS
Title the email subject "Tutor Violation Concerns"
Provide the question ID
Write a brief explanation of your violation concern.
Email us at tutor-support@coursehero.com

63. A period of 14 days
You will still have
access to their accounts
but cannot view or
answer questions.
You can still access help
articles.
Earnings are not
affected by probation.
Repeated violations for
the same violation type.
You will be able to
access your tutor
account and withdraw
your earnings.
You cannot view or
answer questions.
Removal can be applied
at the account or
subject level.
DISCIPLINARY ACTIONS
PROBATION
Severe violations or
breach of Terms of
Service.
You will not be able to
access your account or
withdraw your
earnings.
REMOVAL ACCOUNT DISABLE

64. INACTIVE TUTORS
For security reasons, we disable all tutor
accounts that are inactive (i.e., do not
answer any student questions) for 60 days. If
you wish to reactivate your account and
start tutoring again, please email tutor-
support@coursehero.com to have your
account reenabled.

65. TUTOR SUPPORT
TUTOR SUPPORT
TUTOR SUPPORT
ASSISTANCE
ASSISTANCE
ASSISTANCE

66. TUTOR SUPPORT ASSISTANCE
Option 1 Option 2

67. TUTOR SUPPORT ASSISTANCE
Select "Support for
Tutors" as the
category.
Select the issue
that you are
reporting.

68. REMINDERS:
Add and verify your PayPal email on
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your Course Hero tutor account.
2. Start answering questions on Course Hero!

69. Join our group!
www.facebook.com/groups/chtutors
For questions about your Tutor Account, payments, student ratings, warnings &
violation concerns, or anything about the Course Hero website, please email
tutor-support@coursehero.com
ph-tutor-ops@coursehero.com
For inquiries about applications, referrals, and contests, please email

70. GOOD LUCK, TUTORS!
GOOD LUCK, TUTORS!
GOOD LUCK, TUTORS!