4. Sion Global Services
Contact Center Services
Introduction
Sion Global services is a professionally managed
company which provides BPO, Technology, Data
Services & ITES services to it's clients.
Our mission is to provide win-win solutions to our
customers and clients.
We listen to our clients and customers.
We focus on client benefits to maximize process
adherence and maximize service quality.
Nothing is too obvious for us and we pay full
attention to even the smallest details.
Integrity, trust and respect for clients and individuals
are our strengths.
5. Sion Global Services
Sion Global Services is a fast growing
Delhi/Noida based company which believes in
delivering high quality and cost-effective data
services. Our services range from Data Entry
Services, Data Processing Services, Data
Conversion Services, Data Capture Services,
Data Mining Services, and Form Filling Services.
7. Sion Global Services
Contact Center Services
Our Philosophy
† Integrity and ethics in all that we do
† Quality in our thoughts and actions
† Growth based on personal excellence
† Innovation through implementing ideas
† Respect for clients, customers and colleagues
† Success through teamwork and teams skills.
Maintaining trust of the client.
9. Sion Global Services
Contact Center Services
Services Offered
Outbound Technical support
Telemarketing Data Analysis & Data
Services Mining
Web-enabled Medical
customer care Transcription
Customer Data Entry
satisfaction surveys
Lead generation
11. Sion Global Services
Contact Center Services
Our Team
Sion Global Services has a team of highly experienced and dedicated professionals
from different fields like Business process outsourcing, Knowledge process
outsourcing, Technical services, Finance and Administration. Apart from the core
team Sapience Info-Solutions also has Hired help of CA’s, Lawyers and Hardware,
Networking and Security Experts.
Uzair Ahmed:
Kshitiz Sengar: Over 04 years of Over 4 years of experience in BPO
experience in Outsourcing and BPO and IT marketing. He has worked
Operations. Has been associated with in the multi level networking, lead
large Tech support operations, Sales generation, advertisement, Sales
campaigns and Hospitality Sector for Campaign, Training. Has worked
processes like AOL, DELL, Optus with firms like GENPACT.
Australia, & Dish Network. Extensive
experience in handling large teams at Samrat Kanjilal:
management level, across multiple Before joining Sapience Samrat has
processes. Has worked with companies been associated with several
like Taj Group of Hotels, Wipro, FMCG, Finance and Insurance
Convergys and IYOGI Tech. companies in Sales & Marketing
function. He has a rich experience
of over 10 years as Sr. Mgmt. Level.
13. Sion Global Services
Contact Center Services
Infrastructure
We currently have 10 active seats for out-bound calling to go-live with
12 hours notice with a capacity to ramp up to 20 seats within 10 days of
notice.
Our IT Setup consists of:
Intel Core2 Duo based server with RAID configuration to provide seamless
data backup.
Netgear series Routers for bandwidth Connectivity.
Broadband powered by BSNL & SKY Net.
Complete managed voice solutions from Cordia IT.
Best-in Class Audio Code
Logitech headsets and dial pad
Intel dual-core processor based workstations for enhances performance.
VPN for remote access to senior personnel & clients.
eyebean soft dialer.
15. Sion Global Services
Contact Center Services
Infrastructure (Manpower)
We realize that our IT systems will need to be
complemented by enthusiastic team members to
deliver on client expectations. To ensure our team
members feel motivated to perform we have:
Fully operational Cafeteria
Centrally Air-conditioned premises
Ergonomic chairs to ensure comfort
On the house performance bonus schemes
Open door policies for suggestions and innovations
Door-to-door pick n drop transport facility
