Cgx script

1. Cgx Script
Hello, Am I speaking to _________?
This is ___________from Genetic Advocates. I am just calling to confirm that have you ever received a home
cancer screening kit covered by your health insurance? (IF NO)
Okay. So now you arequalified to receive the kit at your doorstep covered for you by the insurance.
This test allows you to see if you have genetic traitsin your DNA that can lead to develop cancer for not only
yourself, but your children and family that can carry the same genes.
So, do you have any personal or family history of Cancer?
IF PERSONAL HISTORY:
(IF Yes) What type of cancer is it?
Do you remember at what ageyou were diagnosed with the cancer?
IF FAMILY HISTORY:
What type of cancer was it?
What’s your relationship with him/her?
At what agehe/she was diagnosed?
The call is being recorded for quality and accuracy purposes and I have your first and last name as ________.
Is that correct?
And are you still residing at (Street, City, State, Zip)?
Kindly verify your Dateof Birth as a piece of Identification?
What is your email address so that we can send you the reports?
What is your ethnicity?
Just to ensure the testing is covered for you by the insurance, kindly verify your New Medicare Number
________?
Perfect. Now I have all the information I need and I am going to forward all this information to a lab specialist
and upon submission, you can expect a white mailer box with a largeGENETIC ADVOCATES logo on it. The
box will contain the collection kit, return shipping label instructions and the direct number to our collection
assistance line.
Thank you and have a blessed day. (Hang up)