The Pima County Public Library and Pima County ONESTOP Career Centers have partnered to launch a Job Help strategy using technology to meet the needs of job seekers. The strategy includes offering job help classes and resources at libraries for 7 hours per week, recruiting computer instructors including youth, and developing a Job Help Toolkit covering job search skills. Evaluation of the program focuses on how many job seekers report receiving employability assistance and exploring careers. The partnership aims to better track the success of job seekers finding work through maintained meetings and collected statistics.

1. 3/16/2010
Pima County Public Library
Job Help

2. Job Help Strategy
Rationale

3. Framework
• Rationale
Images Here
Large or Icon or Charts
To tell story Pima County Public Library
(PCPL) and Pima County
ONESTOP Career Centers work in
partnership to pilot and launch
technology-driven solutions to
meet the needs of the job seekers.

4. Assumptions
• Increased access
• Targeted electronic resources
• Qualified computer instructors
• Broader awareness of labor market and
information resources
• Libraries serving as feeder points to the
community, delivering assistance to people
seeking job search and career planning
programs

5. Library and ONESTOP
Comparing services
To manage the unknown,
take a page from the known

6. Library Overview
• Public Access Computers
• Wi-Fi
• Laptop Labs in several branches
• Computer Instruction and classes
• Class methods and models
• Online Job Searching Courses
• Other online resources for job seekers

7. ONESTOP Overview
• Pledge-A-Job providing testing and
placement, and employment for youth ages 16
to 21 in libraries
• Employability Skills Workshops
• Resume Workshops
• Information, support and guidance for
dislocated workers

8. Partnering on a
Job Help Strategy

9. Strategy
• Repurpose the information provided in
ONESTOP’s employability skills classes to
address computer literacy in the context of
getting people back to work
• Purchase the same résumé software
• Offer job help at ten libraries for a minimum of
7 hours a week all around the city, covering
libraries large and small, reaching different
types of communities, with classes in both
English and Spanish utilizing public access
computers and laptop labs

10. Strategy
• Recruit additional computer instructors
• Engage computer–savvy youth between the
ages of 16–21 through ONESTOP’s Pledge-A-
Job program to assist job-seekers and other
computer users on a one-to-one basis

11. Strategy
• Seek out additional projects and
partners to reach job seekers
• Meet together to tweak, maintain
and cross train

12. Job Help
Toolkit Content

13. The Toolkit
• Opening an e-mail account for your job search
• Using the Arizona Career Information System
and creating an “action plan,” participating in
self assessments that will help match your
skills with occupations.
• Online Job Searching
• Resumes Cover Letters and preparation for
the Interview
• The Job Search and Your Library

14. Toolkit: Email for Your Job Search
Sign up for a new email account to use in your job
search. This may be a different account from the
one you use regularly.
Handouts and self-paced guides

15. Toolkit: Career Exploration
Log into the Arizona Career Information System
(AZCIS) and create an “action plan.” AZCIS can
help you choose a career. You’ll find a self-
assessment toolkit to match your skills with
occupations. You can save the types of work duties
and jobs that match your talents and jobs that have
the most appeal into your own portfolio.
(Step-by-step instructions on how to do this
process)

16. Toolkit: The Job Search and Your Library
The Job Search and Your Library. Use online
resources to find more about jobs and research
your industry. Explore different resources, industry
information, and job listings online. Find specific
employers and learn more about them. Need to
brush up on skills or to study for a test to take the
next step? Your library online can cover that too.
(A selection of handouts – can be used together or
separately in more formal training sessions, these
provide general knowledge, exercises, and
examples)
(A PowerPoint)

17. Toolkit: WinWay Resume Deluxe
Get your resume ready to go. A good resume that
can be emailed to prospective employers is an
important part of preparation. Does your resume fit
the industry you want to work in? Does your
resume highlight your best and most valuable
skills? You can identify transferable skills with
WinWay Resume Deluxe. WinWay writes your
resumes and cover letters by design and checks
them for errors.
(Hands-on practice with step-by-step procedures
and a WinWay “walkthrough.”)

18. Toolkit: Online Job Searching
Learn some job hunting truths. Do some
preparation before you search for a job online or
post your resume. This class is designed to guide
you through the basics of online job searching, and
give you some approaches and techniques to make
your searches more efficient. We’ll practice online
job applications, and we will review services and
sources available in the community and at your
library.
(This is a Workbook, hands-on practice with step-
by-step procedures, also available as self-paced
guides)
(A PowerPoint)

19. Job Help Strategy
Youth Computer Monitors

20. Youth Computer Monitors
• Youth Computer Monitors to help county
residents with computer-based job search
activities at the library
(Project Concept Information)

21. Added Projects Partners
Multi-lingual Job Help

22. Multi-lingual Job Help
• In this job help series, our instructors provide
information on basic job-seeking tasks like
building a resume, writing a cover letter,
identifying job areas of interest and other
employment skills in the following languages:
Arabic, Somali, Kirundi and Nepali.
This free service for refugee job seekers is
made possible by a grant from the Institute of
Museum and Library Services (IMLS) and the
Arizona Department of Library, Archives and
Public Records.
(Copy of Arabic Computer Classes Flyer)
“The steps in the Job Help Toolkit are simple
and practical in theory, but it’s important to
remember that it is a huge adjustment for
many of these individuals. Someone who, let’s
just say was a potter in their community—a
respected trade—is now living in an
environment where the demands of the
marketplace in terms of skills that are valued
are dramatically different.”

23. Added Projects Partners
Career Redirect

24. Career Redirect: Midlife and Beyond
Many of the individuals over 50 currently looking
to reenter the workforce lack some of the
fundamental skills that conducting a job search
today requires. And while the Job Help platform
is geared toward computer-related skills
necessary to conduct a job search, the program
also introduces e-mail and social networking as a
way to stay connected with friends and family to
this demographic.

25. Job Help
Tracking Success

26. Program Priorities
Content Area: Job seekers will become more
employable as a result of the services.
Goal: 90 percent of those attending Job Help
workshops will report that they received
assistance that made them more employable.
Evaluation/Expected Results: Job seekers will
report that workshops identify resources and
services that can aid them in their career
exploration and job search.
Objective: Participants will evaluate any changes
in their attractiveness as a candidate for a job
and report that the workshops helped them.

27. Maintaining the Partnership
• Ongoing meetings and cross trainings with
ONESTOP staff help librarians evaluate and
improve on the program.
• Determining the success of the effort—who
is finding work as a result of Job Help?
• Identify what statistics we can collect.
• Other than a handful of testimonials, it has
been difficult to gauge our results.

28. What testimonials tell us
• Library staff serve as a friendly face
• Libraries are a non-threatening atmosphere
• Libraries cater to individuals needs
• Many of our computer instructors have been
job seekers and can empathize with job
seekers needs
• The library is a calm place in a very stressful
time
• The library is here to help people help
themselves

29. Client Logo here