A review on how SmartMenu stands against other restaurant applications in the market. We take few parameters to form a basis for the comparison like time-saving, user experience, ease of use, environment, functionality, flexibility, informative and accountability.
3. critical variables
we take few parameters to form a
basis for the comparison
Time-saving
User Experience
Environment
Ease of use
Functionality
Flexibility Informative
Accountability
4. time-saving
Other Apps
Selecting food on menu card can be cakewalk with the
use of filters. But apps have TAB based filters which do
not allow multi-level filtering.
Multi-level filtering on SmartMenu like Cuisine, Course, Food
Type, Occasion and Special minimize the need of scrolling through
the whole list.
5.
6. time-saving
Other Apps
What if a customer wants to know about the most
popular item or most rated item on the menu card ?
Tags like Featured, Most Rated and Popular items minimize the need
of waiter’s assistance to know detail like special dish or what is
popular.
7.
8. time-saving
Other Apps
Can a restaurant app inform waiter and chef as
soon as an item is ordered on the table ?
Real-time alerts are sent out to the Chef and also to the Waiter on
their mobile device when food is ordered and also when food is ready
in the Kitchen.
9.
10. responsive
Other Apps
Can a customer call the waiter without looking
around and calling out their name?
Waiter can be called by the customers at a mere tap of a button instead of
looking everywhere else. The Notification app, a plugin running on
waiter’s mobile devices receive these alerts.
11.
12. responsive
Other Apps
An app’s interface is normally a mystery to new
users and they need to get familiar before going any
further.
Menu interface focuses and capitalizes on user’s experience of using
conventional menu card layout and build on it.
13.
14. informative
Other Apps
Can a customer get to know so much about a
food item through the menu card that they don’t
need any assistance from the waiter ?
Menu screen gives enough information about the item to the user like avg.
cooking time, avg. servings, description, photos, customer ratings, order
total (expense) and pricing based on discount, taxes and video that they
are able to navigate and select items on their own.
15.
16. ease of use
Other Apps
Can a restaurant app support 34 app localization
languages and menu card translation on the go in
any language ?
Multi-lingual menu card allows customers to view items and detail in their
own language by changing language on the go.
17.
18. functionality
Other Apps
Can a restaurant app allow customers to give
feedback on the table itself without moving from
their chair ?
Feedback and ratings section allow customers to give their feedback on
various parameters like food quality, ambiance, service quality, waiter etc.
19.
20. functionality
Other Apps
Can a restaurant app allow customer to send
customization request for a food item to the Chef
directly without discussing with the waiter ?
Customers can send customization request to the Chef / Kitchen by using
request tags like adding extra cheese or toppings.
21.
22. flexibility
Other Apps
Can a restaurant add a new language, change
category names and values, add a new
category, disable / enable any information on the
Admin section without any hassles ?
SmartMenu allows restaurant to customize user screens in terms of
changing food and cuisine categories, sub-categories, tags, languages etc.
The biggest one is being able to add any language and allowing a staff to don
many hats (roles) e.g. a waiter can use the app as chef and cashier also.
23.
24. environment
Other Apps
Can same restaurant app be used for the staff and
customers both ?
This is one app that can be used by restaurant staff which includes
waiters, chefs and cashier as well as customers to collaborate in a realtime restaurant network which in-turn induces accountability and
improves response time from the staff.
25.
26. environment
Other Apps
Can a restaurant app work across various platforms /
devices seamlessly (iOS, Android, Windows) ?
SmartMenu is available across various platforms i.e. native iOS, and
Android and Widnows tablets. It opens up the possibility of using an array
of devices as per suitability.
27.
28. monitoring
Other Apps
Can a restaurant app have in-built time-tracking
mechanism to track time taken by their chefs in
preparing a food item to evaluate their efficiency and
performance?
App allows restaurant to generate reports to monitor Cook performance in
terms of time taken to cook an item which induces accountability and help
uphold service standards.
29.
30. monitoring
Can a restaurant app have a in-built time-tracking
mechanism to track time taken for servicing a ‘Waiter
call’ request from the table and serving food to the
table once it is ready?
App allows restaurant to monitor status of ‘waiter call’ requests by
customers and the time taken to serve the food once it is ready thereby
inducing accountability, which in-turn help uphold service standards.