Shift AI was a success, connecting hundreds of professionals that were eager to propel the progress of AI and discuss the newest technologies in data mining, machine learning and neural networks. More at https://ai.shiftconf.co/. Talk description: RPA has exploded in recent years leading to never-before-seen levels of enterprise and desktop automation. As automation continues across the enterprise attention has turned from simple, deterministic processes to probabilistic document-driven processes now typically referred to as intelligent process automation (IPA). IPA has a number of new requirements and best practices distinct from those of RPA. Topics include human-in-the-loop learning, biases in model-chaining, and business-driven model efficacy assessment.

1. Deep Learning
In Intelligent Process Automation
Lessons Learned from the
Frontiers of Automation
April 21, 2020

2. Automation

3. “The automation of our jobs is
the central challenge facing us
today. Any politician not
addressing it is failing the
American people.”
- Andrew Yang
(2020 Democratic US Presidential Candidate)

4. “You just don’t get it. In China,
the robots are going to come
just in time.”
- Daniel Kahneman
(2002 Nobel Memorial Prize in Economic Sciences)

5. Robotic Process
Automation (RPA)

7. Robotic Process Automation is the technology
that allows anyone today to configure computer
software, or a “robot” to emulate and integrate the
actions of a human interacting within digital
systems to execute a business process.
- UIPath

8. cut copy
excel quick
books
What is
RPA?
insert
chrome

9. cut copy
excel quick
books
What is
RPA?
insert
chrome
quick
books
excel copy insert
Copy the values into quickbooks from
the excel sheet

10. cut copy
excel quick
books
What is
RPA?
insert
chrome
quick
books
excel copy insert
Copy the values into quickbooks from
the excel sheet
Attended Unattended

11. Intelligent Process
Automation (IPA)

12. “[IPA is] a suite of business-process
improvements and next-generation tools that
assists the knowledge worker by removing
repetitive, replicable, and routine tasks… IPA
mimics activities carried out by humans and,
over time, learns to do them even better.”
- Berruti et al (McKinsey)

13. Example Use Cases
Contract Review
Review incoming or
archival contracts,
extracting and
analyzing key phrases
of particular business
interest
Invoice Processing
Match incoming
invoices to
corresponding
purchase orders by
extracting key data
fields
Corporate Inbox
Classify and route
incoming documents
from a shared inbox
(e.g. support@...) to
relevant personnel
Form Extraction
Extract a known set of
mixed-type fields from
documents where
page location is
critical to
interpretation (e.g.
W2s)

14. RPA
Copy the values into quickbooks from
the excel sheet
Automatically enter the same
information into several applications
IPA
Check the data protections on this
contract
Check that all of the documents in a
loan approval are in good order

15. AI & The “Automation Imperative”
15

16. Lessons Learned

17. Lesson 1: Modeling

18. Lesson 1: Modeling
Image Text Audio
AlexNet
VGG
ResNet
Elmo
Bert
Ernie
WaveNet

19. Lesson 2: Production (The Three As)

20. Augmentation

21. Acceleration

22. Automation

23. GDPR “Explainability”
“have the right not to be subject to a
decision based solely on automated
processing”
“[Disclosure of] the existence of
automated decision-making,
including profiling”
“meaningful information about
the logic involved, as well as the
significance and the envisaged
consequences of such processing
for the data subject”
“safeguards [must] include quality
assurance checks, algorithmic
auditing, independent third-party
auditing, and more”
“ongoing testing and feedback into
an algorithmic decisionmaking system
to prevent errors, inaccuracies, and
discrimination on the basis of
sensitive (“special category”) data
[including, but not limited to] race,
ethnic origin, political opinion, [and]
religion.”
Articles 13, 14, 15 Article 22 Recital 71

24. Automation

25. Lesson 3: Existing Process
“If you refuse to trust decision-making to
something whose process you don’t understand,
then you should fire all your human workers,
because no one knows how the brain (with its
hundred billion neurons!) makes decisions.”
- Cassie Kozyrkov
(Google Chief Decision Intelligence Officer)

26. Lesson 3: Existing Process

27. Lesson 3: Existing Process

28. Lesson 3: Existing Process
“Those loans have already been approved.”

29. Conclusion
The 4th Industrial Revolution is well underway
Despite the advances in Deep Learning, IPA and
process automation generically is very nascent
Humans and computers cooperate much better
than they compete.

30. Thank You
SLATER VICTOROFF | CTO
slater@indico.io