Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.

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2. 2
CALL CENTRE SERVICES

3. 3
Loyalty Management
General Inquiries
Service Registration
Order Booking
Complaint Registration
Dealer Inquiries
Appointment Fixing
Customer Feedback Gathering
Customer Satisfaction Survey
Customer Retention
Customer Loyalty
Accounts Receivable
OUTBOUND CUSTOMER SERVICEINBOUND CUSTOMER SERVICE
CALL CENTRE SERVICES
Handling 5000+ Outbound calls a dayInbound Process Expertise of 14 + years - Handling 50000+ Inbound Service
Calls Every Day

4. Full dedicated,
24 x 7 available on
holidays, weekends
OPERATIONS – An insight
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Equipped with latest
hardware / software.
Skill based routing.
Day & time based call
routing, any call any
where
Automated software
based report
generation, no human
intervention, software
enabled time stamping
for all calls
Realtime dashboard
for all processes to
monitor Drop%, AHT,
AQT
Online call barging /
whispering to monitor
quality of incoming /
outgoing call
24 x 7 x 365
SUPPORT
SoTA
TECHNOLOGY
DATA
SECURITY
SLA
ADHERENCE
TRAINING
&
QA

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INBOUND CALL CENTRE WORKFLOW
CUSTOMER CALLS
CALL RECORDED ON
CLOUD
CALL AGENT

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INBOUND INTERNATIONAL CALL CENTRE WORKFLOW
CUSTOMER
CALL RECORDED ON
CLOUD
CALL AGENTCALL TRANSFER
CUSTOMER
CALL AGENTCALL TRANSFER
CALL RECORDED ON
CLOUD
CONTACT
BOOTH IN
STORE
DIRECTLY
ON TOLL
FREE

7. DATA CENTER
Features:
Fire Protection Security Raised Floor
 Installed Fire Extinguisher System
(Non-water based)
 Smoke detectors
 Access Controlled Doors
 Proximity card
 Provision for Electric power and
cooled air below
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8. 8
NETWORK
Internet
Connectivity
Dual ISP Link for Data &
Voice
Intranet
Connectivity Security
Installed CISCO 2921
router in top layer
Installed Layer3/2 switches
with 10/100/1000
HP 5500 EI 24P / HP 2510 G
24/48P
Configured functional
based VLAN’s
Installed Layer3/2 switches
with 10/100/1000
HP 5500 EI 24P / HP 2510 G
24/48P
Configured functional based
VLAN’s
Installed Fortigate 200B
H/W firewall.

9. THANK YOU
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10. THANK YOU
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