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service	
  ecology:	
  design	
  issues	
  	
  
for	
  hospital	
  infec3on	
  preven3on	
  and	
  control	
  (IPC)	
  
	
  
	
   	
  Prof	
  Alastair	
  S	
  Macdonald	
  
	
   	
  Senior	
  Researcher	
  School	
  of	
  Design,	
  The	
  Glasgow	
  School	
  of	
  Art	
  
	
  
	
   	
  Dr	
  Colin	
  Macduff	
  
	
   	
  School	
  of	
  Nursing	
  and	
  Midwifery,	
  Robert	
  Gordon	
  University,	
  Aberdeen	
  	
  
	
  
	
   	
  Dr	
  David	
  Loudon	
  
	
   	
  Research	
  Fellow,	
  The	
  Glasgow	
  School	
  of	
  Art	
  
	
  
	
   	
  Susan	
  Wan	
  
	
   	
  Research	
  Assistant,	
  The	
  Glasgow	
  School	
  of	
  Art	
  
	
  
	
  
	
  
	
  
Macdonald	
  et	
  al,	
  Service	
  Ecology,	
  SERVDES	
  2016,	
  Copenhagen,	
  24	
  May	
  2016.	
  
visionOn:	
  	
  	
  	
  a	
  tablet-­‐based	
  visualisa3on	
  tool	
  for	
  	
  
training	
  staff	
  -­‐	
  healthcare	
  associated	
  infec3ons	
  (HAIs)	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
   	
  	
  
	
  The	
  Glasgow	
  School	
  of	
  Art	
  
	
  
	
  Robert	
  Gordon	
  University,	
  Aberdeen	
  	
  
	
  
	
  NHS	
  Grampian	
  
	
  
	
  NHS	
  Lanarkshire	
  
	
  
	
  GAMA	
  Healthcare	
  Ltd	
  
	
  
	
   	
  	
  
Macdonald	
  et	
  al,	
  Service	
  Ecology,	
  SERVDES	
  2016,	
  Copenhagen,	
  24	
  May	
  2016.	
  
 
context	
  
	
  
An;microbial	
  Resistance	
  (AMR)	
  
Recognised	
  as	
  one	
  of	
  the	
  most	
  important	
  global	
  issues	
  for	
  human	
  and	
  animal	
  health	
  
due	
  to	
  the	
  increasing	
  numbers	
  of	
  resistant	
  infec3ons	
  leading	
  to	
  many	
  exis3ng	
  
an3microbials	
  becoming	
  less	
  effec3ve	
  	
  
	
  
	
  
	
  
	
  
	
  
 
context	
  
	
  
An;microbial	
  Resistance	
  (AMR)	
  
Recognised	
  as	
  one	
  of	
  the	
  most	
  important	
  global	
  issues	
  for	
  human	
  and	
  animal	
  health	
  
due	
  to	
  the	
  increasing	
  numbers	
  of	
  resistant	
  infec3ons	
  leading	
  to	
  many	
  exis3ng	
  
an3microbials	
  becoming	
  less	
  effec3ve	
  	
  
	
  
Healthcare	
  Associated	
  Infec;ons	
  (HAIs)	
  
HAIs	
  caused	
  by	
  pathogens	
  which	
  take	
  many	
  forms	
  -­‐	
  virus,	
  bacterium,	
  fungus,	
  prion	
  
and	
  parasite:	
  norovirus,	
  C	
  diff	
  (Clostridium	
  difficile),	
  and	
  MRSA	
  (methicillin-­‐resistant	
  
Staphylococcus	
  aureus)	
  -­‐	
  probably	
  most	
  widely	
  known	
  
	
  
	
  
	
  
	
  
 
context	
  
	
  
An;microbial	
  Resistance	
  (AMR)	
  
Recognised	
  as	
  one	
  of	
  the	
  most	
  important	
  global	
  issues	
  for	
  human	
  and	
  animal	
  health	
  
due	
  to	
  the	
  increasing	
  numbers	
  of	
  resistant	
  infec3ons	
  leading	
  to	
  many	
  exis3ng	
  
an3microbials	
  becoming	
  less	
  effec3ve	
  	
  
	
  
Healthcare	
  Associated	
  Infec;ons	
  (HAIs)	
  
HAIs	
  caused	
  by	
  pathogens	
  which	
  take	
  many	
  forms	
  -­‐	
  virus,	
  bacterium,	
  fungus,	
  prion	
  
and	
  parasite:	
  norovirus,	
  C	
  diff	
  (Clostridium	
  difficile),	
  and	
  MRSA	
  (methicillin-­‐resistant	
  
Staphylococcus	
  aureus)	
  -­‐	
  probably	
  most	
  widely	
  known	
  
	
  
Infec;on	
  Preven;on	
  and	
  Control	
  (IPC)	
  
Poor	
  IPC	
  can	
  lead	
  to	
  AMR	
  
	
  
	
  
 
hospital	
  service	
  ecosystem:	
  3	
  key	
  actors	
  
	
  
	
  
 
hospital	
  service	
  ecosystem:	
  3	
  key	
  actors	
  
	
  
	
  
people	
  -­‐	
  doctors,	
  
nurses,	
  cleaning	
  staff	
  -­‐	
  
their	
  everyday	
  roles	
  
and	
  tasks	
  –	
  plus	
  
pa3ents	
  &	
  visitors	
  
 
hospital	
  service	
  ecosystem:	
  3	
  key	
  actors	
  
	
  
	
  
people	
  -­‐	
  doctors,	
  
nurses,	
  cleaning	
  staff	
  -­‐	
  
their	
  everyday	
  roles	
  
and	
  tasks	
  –	
  plus	
  
pa3ents	
  &	
  visitors	
  
pathogens	
  -­‐	
  norovirus,	
  
C	
  diff,	
  MRSA	
  -­‐	
  loca3on,	
  
survival,	
  transmission	
  
	
  	
  
 
hospital	
  service	
  ecosystem:	
  3	
  key	
  actors	
  
	
  
	
  
people	
  -­‐	
  doctors,	
  
nurses,	
  cleaning	
  staff	
  -­‐	
  
their	
  everyday	
  roles	
  
and	
  tasks	
  –	
  plus	
  
pa3ents	
  &	
  visitors	
  
pathogens	
  -­‐	
  norovirus,	
  
C	
  diff,	
  MRSA	
  -­‐	
  loca3on,	
  
survival,	
  transmission	
  
	
  	
  
environment	
  –	
  hard	
  
hospital	
  beds,	
  bedside	
  
areas,	
  curtains,	
  taps,	
  
toilets,	
  flooring…;	
  so8	
  -­‐	
  
air	
  currents,	
  humidity,	
  
temperature	
  ..	
  
 
issues	
  
	
  
	
  
	
  
	
  
IPC	
  training	
  materials	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
issues	
  
	
  
	
  
	
  
	
  
IPC	
  training	
  materials	
  
	
  
Lack	
  of	
  adherence	
  to	
  IPC	
  protocols	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
issues	
  
	
  
	
  
	
  
	
  
IPC	
  training	
  materials	
  
	
  
Lack	
  of	
  adherence	
  to	
  IPC	
  protocols	
  
	
  
Lack	
  of	
  understanding	
  and	
  awareness	
  of	
  pathogens	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
issues	
  
	
  
	
  
	
  
	
  
IPC	
  training	
  materials	
  
	
  
Lack	
  of	
  adherence	
  to	
  IPC	
  protocols	
  
	
  
Lack	
  of	
  understanding	
  and	
  awareness	
  of	
  pathogens	
  	
  
	
  
…	
  all	
  contribute	
  to	
  growth	
  in	
  AMR	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Visual	
  derived	
  from	
  covert	
  observa>onal	
  data	
  in:	
  	
  	
  
Smith,	
  S.J.,	
  Young,	
  V.,	
  Robertson,	
  C.	
  and	
  Dancer	
  S.J.	
  (2012)	
  
Where	
  do	
  hands	
  go?	
  An	
  audit	
  of	
  sequen3al	
  hand-­‐touch	
  events	
  
on	
  a	
  hospital	
  ward.	
  The	
  Journal	
  of	
  hospital	
  infec>on,	
  80(3),	
  
206–211.	
  
	
  
	
  
junior	
  doctor	
  
senior	
  nurse	
  
auxiliary	
  nurse	
  
cleaner	
  
	
  
	
  
	
  
	
  
	
  
common	
  hand-­‐touch	
  points	
  
	
  
	
  
The	
  evidence	
  base	
  1:	
  	
  who	
  touches	
  what	
  ?	
  
 
prior	
  work	
  
	
  
Vis-­‐Invis:	
  Recommenda3on:”	
  Further	
  development	
  of	
  the	
  concept	
  prototypes	
  for	
  
staff	
  training	
  would	
  be	
  beneficial	
  if	
  the	
  visualisa>ons	
  could	
  be	
  augmented	
  with	
  
specific	
  training	
  informa>on	
  and	
  scenarios	
  centred	
  around	
  the	
  preven>on	
  of	
  HAIs.”	
  
	
  
	
  
	
  
	
  
 
using	
  visualisa3on	
  
	
  
Could	
  a	
  visually-­‐oriented	
  interac;ve	
  tool	
  raise	
  awareness	
  of	
  loca;on,	
  survival	
  and	
  
transmission	
  of	
  pathogens	
  in	
  the	
  ward	
  environment	
  and	
  assist	
  training	
  in	
  IPC	
  
across	
  job	
  roles	
  by	
  reinforcing	
  the	
  'why’	
  behind	
  IPC	
  procedures?	
  
	
  
	
  
 
approach:	
  from	
  hierarchical	
  to	
  co-­‐dependent	
  
	
  
	
   	
   	
  doctors	
  
	
  
	
  
	
   	
   	
  senior	
  nurses	
  
	
  
	
  
	
   	
   	
  auxiliary	
  nurses	
  
	
  
	
  
	
   	
   	
  domes;cs	
  (cleaners)	
  
	
  
	
   	
   	
  current	
  training	
  model 	
   	
   	
   	
   	
   	
   	
  	
  
	
   	
   	
  hierarchical	
  /	
  differen>ated	
   	
   	
   	
   	
   	
   	
   	
   	
   	
  	
  
	
  	
  	
  	
   	
   	
   	
   	
  	
  
intended	
  training	
  model	
  
cross	
  cohort	
  /	
  co-­‐dependent	
  
 
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
3	
  stage	
  par3cipa3ve	
  process	
  
	
  
	
   workshop	
  
	
  
workshop	
  
	
  
evalua;on	
  
	
  
development	
  
	
  
development	
  
	
  
development	
  
	
  
?	
  
?	
  
?	
  
?	
  
?	
  
	
  
key	
  themes	
  	
  
	
  
	
  
pathogen	
  loca;on	
  
	
  
	
  
	
  
	
  
	
  
24	
  hours	
  
1	
  week	
  
5	
  months	
  
7	
  months	
  
	
  
key	
  themes)	
  	
  
	
  
	
  
pathogen	
  loca;on	
  
	
  
pathogen	
  survival	
  
	
  	
  	
   	
   	
  	
  
	
  
	
  
	
  
	
  
	
  
 
key	
  themes	
  	
  
	
  
	
  
pathogen	
  loca;on	
  
	
  
pathogen	
  survival	
  
	
  	
  	
   	
   	
  	
  
pathogen	
  transmission	
  
	
  
	
  
	
  
	
  
 
key	
  themes	
  	
  
	
  
	
  
pathogen	
  loca;on	
  
	
  
pathogen	
  survival	
  
	
  	
  	
   	
   	
  	
  
pathogen	
  transmission	
  
	
  
	
  
	
  
	
  
MRSA	
  
	
  
norovirus	
  
	
  
C	
  difficile	
  
	
  
 
key	
  themes	
  	
  
	
  
	
  
pathogen	
  loca;on	
  
	
  
pathogen	
  survival	
  
	
  	
  	
   	
   	
  	
  
pathogen	
  transmission	
  
	
  
	
  
	
  
	
  
MRSA	
  
	
  
norovirus	
  
	
  
C	
  difficile	
  
	
  
Interven>on	
  	
  
	
  
	
  Without	
  cleaning	
  
	
  
	
  With	
  cleaning	
  
	
  
Visuals	
  derived	
  from	
  data	
  in:	
  	
  	
  
Bogusz,	
  Alexandra	
  and	
  Stewart,	
  Munro	
  and	
  Hunter,	
  Jennifer	
  and	
  Yip,	
  Brigihe	
  
and	
  Reid,	
  Damien	
  and	
  Robertson,	
  Chris	
  and	
  Dancer,	
  Stephanie	
  J.	
  (2013)	
  How	
  
quickly	
  do	
  hospital	
  surfaces	
  become	
  contaminated	
  a8er	
  detergent	
  cleaning?	
  
Healthcare	
  Infec3on,	
  18	
  (1).	
  pp.	
  3-­‐9.	
  ISSN	
  1835-­‐5617	
  
Surfaces	
  decontaminated	
  aRer	
  
detergent	
  cleaning	
  
	
  
the	
  evidence-­‐base	
  2:	
  survival	
  
	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
  	
  
	
  	
  	
  	
   	
   	
   	
   	
  	
  
Visuals	
  derived	
  from	
  data	
  in:	
  	
  	
  
Bogusz,	
  Alexandra	
  and	
  Stewart,	
  Munro	
  and	
  Hunter,	
  Jennifer	
  and	
  Yip,	
  Brigihe	
  
and	
  Reid,	
  Damien	
  and	
  Robertson,	
  Chris	
  and	
  Dancer,	
  Stephanie	
  J.	
  (2013)	
  How	
  
quickly	
  do	
  hospital	
  surfaces	
  become	
  contaminated	
  a8er	
  detergent	
  cleaning?	
  
Healthcare	
  Infec3on,	
  18	
  (1).	
  pp.	
  3-­‐9.	
  ISSN	
  1835-­‐5617	
  
Re-­‐contamina;on	
  exceeding	
  proposed	
  
cleanliness	
  standards	
  aRer	
  24	
  hours	
  
24
hours
later
Surfaces	
  decontaminated	
  aRer	
  
detergent	
  cleaning	
  
	
  
the	
  evidence-­‐base	
  2:	
  survival	
  
	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
  	
  
	
  	
  	
  	
   	
   	
   	
   	
  	
  
 
itera3ve	
  prototyping	
  
feedback	
  -­‐	
  pathogen	
  survival	
  	
  stage	
  1	
  sample	
  
stage	
  1	
  mock-­‐ups	
   “It	
  gave	
  a	
  beSer	
  understanding	
  of	
  exactly	
  what	
  MRSA	
  is.”	
  (cl2)	
  cleaner	
  
“I	
  was	
  shocked	
  that	
  the	
  norovirus	
  is	
  like	
  an	
  aerosol	
  effect	
  in	
  the	
  room.	
  It	
  
spreads	
  everywhere,	
  over	
  furniture,	
  chairs,	
  floors,	
  on	
  hands	
  and	
  
clothes.”	
  (cL6)	
  	
  	
  	
  cleaner	
  
	
  
“Thought	
  provoking	
  visuals.	
  Especially	
  highligh>ng	
  mode	
  of	
  transmission	
  
and	
  how	
  long	
  they	
  s>ck	
  around	
  such	
  as	
  c-­‐diff.	
  You	
  could	
  have	
  an	
  
anima>on	
  of	
  how	
  bug	
  travels	
  between	
  rooms	
  throughout	
  wards	
  and	
  
ul>mately	
  through	
  hospital”	
  (dr2) 	
   	
  doctor	
  
	
  
“Should	
  be	
  moving	
  pictures	
  rather	
  than	
  s>lls,	
  should	
  use	
  proper	
  wards	
  
and	
  superimpose	
  the	
  virus	
  over	
  the	
  image	
  of	
  real	
  environments	
  to	
  give	
  a	
  
more	
  real	
  feel	
  to	
  the	
  message,	
  show	
  different	
  areas	
  in	
  the	
  hospital	
  not	
  
just	
  ward	
  based.”	
  (n9B)	
   	
   	
  nurse	
  
	
  
 
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
synthesised	
  narra3ves	
  	
  
embodied	
  data	
  	
  
democra3c	
  discourse	
  
	
  
	
  
stage	
  1	
  mock-­‐ups	
  
	
  
‘…	
  affirm	
  …	
  ’	
  
	
  
‘…	
  misunderstand	
  …’	
  
	
  
‘…	
  be	
  good	
  to	
  have	
  ...’	
  
	
  
‘…	
  need	
  more	
  informa>on	
  about	
  …’	
  
	
  
(n=30)	
  for	
  each	
  of	
  6	
  x	
  stage	
  1	
  prototypes	
  
Feedback	
  data	
  	
  
-­‐	
  workbooks	
  	
  
-­‐	
  transcripts	
  of	
  discussions	
  in	
  
response	
  to	
  each	
  prototype	
  
 
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
synthesised	
  narra3ves	
  	
  
embodied	
  data	
  	
  
democra3c	
  discourse	
  
	
  
	
  
stage	
  1	
  mock-­‐ups	
  
	
  
stage	
  2	
  prototype	
  
	
  
(n=30)	
   (n=18)	
  
©	
  The	
  Glasgow	
  School	
  of	
  Art	
  visionOn	
  2016	
  
stage	
  2	
  
©	
  The	
  Glasgow	
  School	
  of	
  Art	
  visionOn	
  2016	
  
stage	
  2	
  
 
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
synthesised	
  narra3ves	
  	
  
embodied	
  data	
  	
  
democra3c	
  discourse	
  
	
  
	
  
stage	
  1	
  mock-­‐ups	
  
	
  
stage	
  2	
  prototype	
  
	
  
stage	
  3	
  prototype	
  
	
  
(n=30)	
   (n=18)	
   (n=102)	
  
(N=150)	
  
stage	
  1	
  mock-­‐ups	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Each	
  successive	
  itera7on	
  embodied	
  feedback	
  from	
  across	
  job-­‐roles	
  
	
  
itera3ve	
  prototyping:	
  survival	
  of	
  pathogens	
  
	
  
stage	
  2	
  prototype	
  
	
  
stage	
  3	
  prototype	
  
	
  
The	
  	
  
workshop	
  1	
  	
  
	
  
	
  
workshop	
  2	
  
	
  
	
  
stand-­‐alone	
  
evalua;on	
  
	
  
	
  
	
  
3	
  stage	
  par3cipa3ve	
  process	
  
	
  
	
  
©	
  The	
  Glasgow	
  School	
  of	
  Art	
  visionOn	
  2016	
  
stage	
  3	
  
virtual	
  	
  
ward	
  
	
  
features	
  
	
  
Micro	
  /	
  macro	
  view	
  	
  
Zoom	
  in	
  /	
  out	
  camera	
  	
  	
  
interac;ve	
  	
  
visuals	
  
Temporal	
  dimension	
  
Pathogen	
  specific	
  
Effects	
  of	
  cleaning	
  
learning	
  	
  
points	
  
	
  
	
  
	
  
Example	
  -­‐	
  pathogen	
  survival	
  
1.  Different	
  pathogens	
  have	
  different	
  survival	
  
3mes	
  within	
  the	
  ward	
  environment	
  depending	
  
on	
  whether	
  adequate	
  cleaning	
  has	
  taken	
  place	
  
2.  Pathogens	
  are	
  invisible	
  to	
  the	
  naked	
  eye	
  so	
  the	
  
ward	
  can	
  appear	
  ‘clean’	
  but	
  may	
  not	
  be	
  
3.  At	
  24	
  hours	
  aner	
  cleaning	
  a	
  surface,	
  the	
  
microbial	
  level	
  can	
  grow	
  and	
  return	
  to	
  the	
  pre-­‐
clean	
  levels	
  
layered	
  
informa;on	
  
	
  Relevant	
  to	
  each	
  pathogen	
  type	
  
Risk	
  to	
  pa>ent	
  
More	
  detail	
  only	
  if	
  required	
  
 	
  
Visualisa3ons	
  were	
  engaging	
  and	
  suppor;ve	
  of	
  different	
  learning	
  styles	
  	
  
	
  
Offered	
  staff	
  a	
  new	
  perspec;ve	
  on	
  pathogens,	
  being	
  able	
  to	
  ‘see’	
  them	
  
contextualised	
  in	
  the	
  virtual	
  ward,	
  making	
  them	
  seem	
  more	
  real.	
  
	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
ini3al	
  findings	
  1	
  
	
  
 
ini3al	
  findings	
  2	
  
	
  
	
  
	
  
Informa3on	
  relevant	
  for	
  different	
  staff	
  cohorts,	
  with	
  a	
  mix	
  of	
  experience	
  levels	
  
	
  
Increased	
  par;cipants’	
  awareness	
  about	
  pathogens	
  by	
  explaining	
  ‘why’	
  (through	
  
dynamic	
  visuals	
  and	
  informa>on)	
  IPC	
  procedures	
  should	
  be	
  followed	
  
	
  
Reinforced	
  understanding	
  of	
  how	
  HAIs	
  occur	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
Further	
  applica;ons	
  were	
  suggested,	
  including	
  induc3ons	
  for	
  new	
  starts,	
  
educa3on	
  in	
  schools/universi3es,	
  and	
  refresher	
  courses.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
ini3al	
  findings	
  3	
  
	
  
	
  
1:	
  the	
  need	
  for	
  par7cipa7ve	
  approaches	
  which	
  challenge	
  the	
  top-­‐down	
  
hierarchical	
  healthcare	
  paradigm	
  to	
  develop	
  training	
  materials	
  more	
  effec7ve	
  
across	
  the	
  different	
  cohorts	
  within	
  a	
  complex	
  service	
  ecosystem	
  	
  
	
  
-­‐	
  ‘IPC	
  is	
  everyone’s	
  business’	
  
-­‐	
  Just	
  one	
  transgressor	
  spoils	
  IPC	
  for	
  all	
  
	
  
	
  
	
  
	
  
	
  
	
  
healthcare	
  service	
  design	
  issues	
  
	
  	
  
2:	
  use	
  the	
  evidence-­‐base	
  but	
  design	
  data	
  to	
  be	
  accessible,	
  contextualised	
  and	
  
meaningful	
  across	
  the	
  different	
  job	
  roles	
  to	
  enable	
  beFer	
  engagement,	
  
par7cipa7on	
  and	
  co-­‐development	
  
	
  
-­‐	
  (the	
  usual	
  mode	
  of	
  academic	
  data	
  presenta>on	
  is	
  ‘privileged’	
  and	
  
inappropriate	
  for	
  training	
  non-­‐academics)	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
healthcare	
  service	
  design	
  issues	
  
3:	
  visualisa7on	
  can	
  help	
  untangle	
  the	
  complexity	
  between	
  the	
  
various	
  actors	
  
	
  
-­‐	
  Improving	
  awareness	
  and	
  understanding	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
healthcare	
  service	
  design	
  issues	
  
	
   	
  	
  
✔	
  
✔	
  
✔	
  
✔	
  
IPC	
  
Will	
  the	
  tool	
  help	
  improve	
  adherence	
  to	
  IPC	
  protocols?	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
ques3on	
  
	
   	
  	
  
✔	
  
✔	
  
✔	
  
✔	
  
?
Awareness	
  √ 	
  	
  	
  	
  	
  Adherence	
  ?	
  
Understanding	
  √	
  
IPC	
  
Proof	
  of	
  concept	
  
	
  
Demand	
  from	
  NHS	
  IPC	
  managers	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
achievements 	
  	
  
Publica;on	
  of	
  detailed	
  findings	
  
	
  
Stage	
  4	
  prototype	
  embodying	
  105	
  x	
  stage	
  3	
  feedback	
  datasets	
  
	
  
Development	
  of	
  new	
  ‘modules’	
  
	
  
In-­‐ward	
  feasibility	
  trial	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
next 	
  	
  
 
	
  
The	
  visionOn	
  project	
  is	
  funded	
  by	
  the	
  Arts	
  and	
  Humani3es	
  Research	
  Council’s	
  
Follow-­‐On	
  Funding	
  for	
  Impact	
  and	
  Engagement	
  (Grant	
  Ref:	
  AH/M00628X/1)	
  with	
  
support	
  from	
  NHS	
  Grampian,	
  NHS	
  Lanarkshire	
  and	
  GAMA	
  Healthcare	
  Ltd.	
  
	
  
The	
  research	
  team,	
  advisory	
  group	
  and	
  partners	
  
	
  
	
  
	
  www.visionon.org	
  
	
  
	
  
	
  
acknowledgements	
  
	
  
	
  
	
  
a.macdonald@gsa.ac.uk	
  
	
  
	
  

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Hospital Infection Prevention and Control Training

  • 1. service  ecology:  design  issues     for  hospital  infec3on  preven3on  and  control  (IPC)        Prof  Alastair  S  Macdonald      Senior  Researcher  School  of  Design,  The  Glasgow  School  of  Art        Dr  Colin  Macduff      School  of  Nursing  and  Midwifery,  Robert  Gordon  University,  Aberdeen          Dr  David  Loudon      Research  Fellow,  The  Glasgow  School  of  Art        Susan  Wan      Research  Assistant,  The  Glasgow  School  of  Art           Macdonald  et  al,  Service  Ecology,  SERVDES  2016,  Copenhagen,  24  May  2016.  
  • 2. visionOn:        a  tablet-­‐based  visualisa3on  tool  for     training  staff  -­‐  healthcare  associated  infec3ons  (HAIs)                        The  Glasgow  School  of  Art      Robert  Gordon  University,  Aberdeen        NHS  Grampian      NHS  Lanarkshire      GAMA  Healthcare  Ltd           Macdonald  et  al,  Service  Ecology,  SERVDES  2016,  Copenhagen,  24  May  2016.  
  • 3.   context     An;microbial  Resistance  (AMR)   Recognised  as  one  of  the  most  important  global  issues  for  human  and  animal  health   due  to  the  increasing  numbers  of  resistant  infec3ons  leading  to  many  exis3ng   an3microbials  becoming  less  effec3ve              
  • 4.   context     An;microbial  Resistance  (AMR)   Recognised  as  one  of  the  most  important  global  issues  for  human  and  animal  health   due  to  the  increasing  numbers  of  resistant  infec3ons  leading  to  many  exis3ng   an3microbials  becoming  less  effec3ve       Healthcare  Associated  Infec;ons  (HAIs)   HAIs  caused  by  pathogens  which  take  many  forms  -­‐  virus,  bacterium,  fungus,  prion   and  parasite:  norovirus,  C  diff  (Clostridium  difficile),  and  MRSA  (methicillin-­‐resistant   Staphylococcus  aureus)  -­‐  probably  most  widely  known          
  • 5.   context     An;microbial  Resistance  (AMR)   Recognised  as  one  of  the  most  important  global  issues  for  human  and  animal  health   due  to  the  increasing  numbers  of  resistant  infec3ons  leading  to  many  exis3ng   an3microbials  becoming  less  effec3ve       Healthcare  Associated  Infec;ons  (HAIs)   HAIs  caused  by  pathogens  which  take  many  forms  -­‐  virus,  bacterium,  fungus,  prion   and  parasite:  norovirus,  C  diff  (Clostridium  difficile),  and  MRSA  (methicillin-­‐resistant   Staphylococcus  aureus)  -­‐  probably  most  widely  known     Infec;on  Preven;on  and  Control  (IPC)   Poor  IPC  can  lead  to  AMR      
  • 6.   hospital  service  ecosystem:  3  key  actors      
  • 7.   hospital  service  ecosystem:  3  key  actors       people  -­‐  doctors,   nurses,  cleaning  staff  -­‐   their  everyday  roles   and  tasks  –  plus   pa3ents  &  visitors  
  • 8.   hospital  service  ecosystem:  3  key  actors       people  -­‐  doctors,   nurses,  cleaning  staff  -­‐   their  everyday  roles   and  tasks  –  plus   pa3ents  &  visitors   pathogens  -­‐  norovirus,   C  diff,  MRSA  -­‐  loca3on,   survival,  transmission      
  • 9.   hospital  service  ecosystem:  3  key  actors       people  -­‐  doctors,   nurses,  cleaning  staff  -­‐   their  everyday  roles   and  tasks  –  plus   pa3ents  &  visitors   pathogens  -­‐  norovirus,   C  diff,  MRSA  -­‐  loca3on,   survival,  transmission       environment  –  hard   hospital  beds,  bedside   areas,  curtains,  taps,   toilets,  flooring…;  so8  -­‐   air  currents,  humidity,   temperature  ..  
  • 10.   issues           IPC  training  materials                    
  • 11.   issues           IPC  training  materials     Lack  of  adherence  to  IPC  protocols                    
  • 12.   issues           IPC  training  materials     Lack  of  adherence  to  IPC  protocols     Lack  of  understanding  and  awareness  of  pathogens                    
  • 13.   issues           IPC  training  materials     Lack  of  adherence  to  IPC  protocols     Lack  of  understanding  and  awareness  of  pathogens       …  all  contribute  to  growth  in  AMR                
  • 14.
  • 15. Visual  derived  from  covert  observa>onal  data  in:       Smith,  S.J.,  Young,  V.,  Robertson,  C.  and  Dancer  S.J.  (2012)   Where  do  hands  go?  An  audit  of  sequen3al  hand-­‐touch  events   on  a  hospital  ward.  The  Journal  of  hospital  infec>on,  80(3),   206–211.       junior  doctor   senior  nurse   auxiliary  nurse   cleaner             common  hand-­‐touch  points       The  evidence  base  1:    who  touches  what  ?  
  • 16.
  • 17.
  • 18.   prior  work     Vis-­‐Invis:  Recommenda3on:”  Further  development  of  the  concept  prototypes  for   staff  training  would  be  beneficial  if  the  visualisa>ons  could  be  augmented  with   specific  training  informa>on  and  scenarios  centred  around  the  preven>on  of  HAIs.”          
  • 19.   using  visualisa3on     Could  a  visually-­‐oriented  interac;ve  tool  raise  awareness  of  loca;on,  survival  and   transmission  of  pathogens  in  the  ward  environment  and  assist  training  in  IPC   across  job  roles  by  reinforcing  the  'why’  behind  IPC  procedures?      
  • 20.   approach:  from  hierarchical  to  co-­‐dependent          doctors            senior  nurses            auxiliary  nurses            domes;cs  (cleaners)          current  training  model                      hierarchical  /  differen>ated                                         intended  training  model   cross  cohort  /  co-­‐dependent  
  • 21.                       3  stage  par3cipa3ve  process       workshop     workshop     evalua;on     development     development     development    
  • 22. ?   ?   ?   ?   ?     key  themes         pathogen  loca;on            
  • 23. 24  hours   1  week   5  months   7  months     key  themes)         pathogen  loca;on     pathogen  survival                        
  • 24.   key  themes         pathogen  loca;on     pathogen  survival               pathogen  transmission          
  • 25.   key  themes         pathogen  loca;on     pathogen  survival               pathogen  transmission           MRSA     norovirus     C  difficile    
  • 26.   key  themes         pathogen  loca;on     pathogen  survival               pathogen  transmission           MRSA     norovirus     C  difficile     Interven>on        Without  cleaning      With  cleaning    
  • 27. Visuals  derived  from  data  in:       Bogusz,  Alexandra  and  Stewart,  Munro  and  Hunter,  Jennifer  and  Yip,  Brigihe   and  Reid,  Damien  and  Robertson,  Chris  and  Dancer,  Stephanie  J.  (2013)  How   quickly  do  hospital  surfaces  become  contaminated  a8er  detergent  cleaning?   Healthcare  Infec3on,  18  (1).  pp.  3-­‐9.  ISSN  1835-­‐5617   Surfaces  decontaminated  aRer   detergent  cleaning     the  evidence-­‐base  2:  survival                                              
  • 28. Visuals  derived  from  data  in:       Bogusz,  Alexandra  and  Stewart,  Munro  and  Hunter,  Jennifer  and  Yip,  Brigihe   and  Reid,  Damien  and  Robertson,  Chris  and  Dancer,  Stephanie  J.  (2013)  How   quickly  do  hospital  surfaces  become  contaminated  a8er  detergent  cleaning?   Healthcare  Infec3on,  18  (1).  pp.  3-­‐9.  ISSN  1835-­‐5617   Re-­‐contamina;on  exceeding  proposed   cleanliness  standards  aRer  24  hours   24 hours later Surfaces  decontaminated  aRer   detergent  cleaning     the  evidence-­‐base  2:  survival                                              
  • 29.   itera3ve  prototyping   feedback  -­‐  pathogen  survival    stage  1  sample   stage  1  mock-­‐ups   “It  gave  a  beSer  understanding  of  exactly  what  MRSA  is.”  (cl2)  cleaner   “I  was  shocked  that  the  norovirus  is  like  an  aerosol  effect  in  the  room.  It   spreads  everywhere,  over  furniture,  chairs,  floors,  on  hands  and   clothes.”  (cL6)        cleaner     “Thought  provoking  visuals.  Especially  highligh>ng  mode  of  transmission   and  how  long  they  s>ck  around  such  as  c-­‐diff.  You  could  have  an   anima>on  of  how  bug  travels  between  rooms  throughout  wards  and   ul>mately  through  hospital”  (dr2)    doctor     “Should  be  moving  pictures  rather  than  s>lls,  should  use  proper  wards   and  superimpose  the  virus  over  the  image  of  real  environments  to  give  a   more  real  feel  to  the  message,  show  different  areas  in  the  hospital  not   just  ward  based.”  (n9B)      nurse    
  • 30.                     synthesised  narra3ves     embodied  data     democra3c  discourse       stage  1  mock-­‐ups     ‘…  affirm  …  ’     ‘…  misunderstand  …’     ‘…  be  good  to  have  ...’     ‘…  need  more  informa>on  about  …’     (n=30)  for  each  of  6  x  stage  1  prototypes   Feedback  data     -­‐  workbooks     -­‐  transcripts  of  discussions  in   response  to  each  prototype  
  • 31.                     synthesised  narra3ves     embodied  data     democra3c  discourse       stage  1  mock-­‐ups     stage  2  prototype     (n=30)   (n=18)  
  • 32. ©  The  Glasgow  School  of  Art  visionOn  2016   stage  2  
  • 33. ©  The  Glasgow  School  of  Art  visionOn  2016   stage  2  
  • 34.                     synthesised  narra3ves     embodied  data     democra3c  discourse       stage  1  mock-­‐ups     stage  2  prototype     stage  3  prototype     (n=30)   (n=18)   (n=102)   (N=150)  
  • 35. stage  1  mock-­‐ups                             Each  successive  itera7on  embodied  feedback  from  across  job-­‐roles     itera3ve  prototyping:  survival  of  pathogens     stage  2  prototype     stage  3  prototype    
  • 36. The     workshop  1         workshop  2       stand-­‐alone   evalua;on         3  stage  par3cipa3ve  process      
  • 37. ©  The  Glasgow  School  of  Art  visionOn  2016   stage  3  
  • 38. virtual     ward     features     Micro  /  macro  view     Zoom  in  /  out  camera       interac;ve     visuals   Temporal  dimension   Pathogen  specific   Effects  of  cleaning   learning     points         Example  -­‐  pathogen  survival   1.  Different  pathogens  have  different  survival   3mes  within  the  ward  environment  depending   on  whether  adequate  cleaning  has  taken  place   2.  Pathogens  are  invisible  to  the  naked  eye  so  the   ward  can  appear  ‘clean’  but  may  not  be   3.  At  24  hours  aner  cleaning  a  surface,  the   microbial  level  can  grow  and  return  to  the  pre-­‐ clean  levels   layered   informa;on    Relevant  to  each  pathogen  type   Risk  to  pa>ent   More  detail  only  if  required  
  • 39.     Visualisa3ons  were  engaging  and  suppor;ve  of  different  learning  styles       Offered  staff  a  new  perspec;ve  on  pathogens,  being  able  to  ‘see’  them   contextualised  in  the  virtual  ward,  making  them  seem  more  real.                           ini3al  findings  1    
  • 40.   ini3al  findings  2         Informa3on  relevant  for  different  staff  cohorts,  with  a  mix  of  experience  levels     Increased  par;cipants’  awareness  about  pathogens  by  explaining  ‘why’  (through   dynamic  visuals  and  informa>on)  IPC  procedures  should  be  followed     Reinforced  understanding  of  how  HAIs  occur              
  • 41.   Further  applica;ons  were  suggested,  including  induc3ons  for  new  starts,   educa3on  in  schools/universi3es,  and  refresher  courses.                   ini3al  findings  3      
  • 42. 1:  the  need  for  par7cipa7ve  approaches  which  challenge  the  top-­‐down   hierarchical  healthcare  paradigm  to  develop  training  materials  more  effec7ve   across  the  different  cohorts  within  a  complex  service  ecosystem       -­‐  ‘IPC  is  everyone’s  business’   -­‐  Just  one  transgressor  spoils  IPC  for  all               healthcare  service  design  issues      
  • 43. 2:  use  the  evidence-­‐base  but  design  data  to  be  accessible,  contextualised  and   meaningful  across  the  different  job  roles  to  enable  beFer  engagement,   par7cipa7on  and  co-­‐development     -­‐  (the  usual  mode  of  academic  data  presenta>on  is  ‘privileged’  and   inappropriate  for  training  non-­‐academics)                 healthcare  service  design  issues  
  • 44. 3:  visualisa7on  can  help  untangle  the  complexity  between  the   various  actors     -­‐  Improving  awareness  and  understanding                 healthcare  service  design  issues         ✔   ✔   ✔   ✔   IPC  
  • 45. Will  the  tool  help  improve  adherence  to  IPC  protocols?                 ques3on         ✔   ✔   ✔   ✔   ? Awareness  √          Adherence  ?   Understanding  √   IPC  
  • 46. Proof  of  concept     Demand  from  NHS  IPC  managers                     achievements    
  • 47. Publica;on  of  detailed  findings     Stage  4  prototype  embodying  105  x  stage  3  feedback  datasets     Development  of  new  ‘modules’     In-­‐ward  feasibility  trial                 next    
  • 48.     The  visionOn  project  is  funded  by  the  Arts  and  Humani3es  Research  Council’s   Follow-­‐On  Funding  for  Impact  and  Engagement  (Grant  Ref:  AH/M00628X/1)  with   support  from  NHS  Grampian,  NHS  Lanarkshire  and  GAMA  Healthcare  Ltd.     The  research  team,  advisory  group  and  partners        www.visionon.org         acknowledgements         a.macdonald@gsa.ac.uk