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TURN A PROFIT:
INTRODUCTION TO
CONVERSION
OPTIMIZATION
INTRODUCTION
ABOUT ME (BJARNE)
‣ Conversion Optimization Strategist
‣ Director of scaleup.com.au
‣ Have taught for students at General Assembly and Victoria University.
scaleup.com.au
INTRODUCTION
AGENDA
‣ Why is conversion optimization so important?
‣ What is “best practice”?
‣ How can you do better?
scaleup.com.au
INTRODUCTION
WHAT IS
CONVERSION
OPTIMIZATION?
WHAT IS CONVERSION OPTIMIZATION?
‣ In internet marketing, conversion optimization, or conversion rate
optimization (CRO) is the method of creating an experience for a
website or landing page visitor with the goal of increasing the
percentage of visitors that convert into customers. It is also commonly
referred to as CRO.
scaleup.com.au
TURN TO PROFIT: INTRODUCTION TO CRO
WHY IS CONVERSION
OPTIMIZATION SO
IMPORTANT?
THREE MAIN REASONS
● Improve impact of advertising
● Drive innovation
● Help you scale faster
WHY IS CONVERSION OPTIMIZATION SO IMPORTANT?
scaleup.com.au
TREND TO COMBAT: INCREASING CPC COSTS
scaleup.com.au
TURN TO PROFIT: INTRODUCTION TO CRO
WHAT IS “BEST
PRACTICE”?
DOES IT EXIST?
● Every website and market is different
● Read studies, blogs and books
● Question “universal truths”
WHAT IS “BEST PRACTICE”?
scaleup.com.au
SHOULD A SITE BE PRETTY? - LINGS CARS
HOW DO YOU LOOK PROFESSIONAL? - DRUDGE REPORT
WHAT IS THE IMPORTANT MESSAGE? - WARREN BUFFETT
ONE PURPOSE PER PAGE
● Identify one goal for each page
● Remove distractions
● Enhance key areas
WHAT IS “BEST PRACTICE”?
scaleup.com.au
SITE TO LEARN FROM: TORKLAW.COM
HOW TO MAKE A SOLID ARGUMENT
FRANK BETTGER: HOW I RAISED MYSELF FROM FAILURE
scaleup.com.au
GERRY SPENCE: HOW TO ARGUE AND WIN EVERY TIME
scaleup.com.au
R. CIALDINI: INFLUENCE: THE PSYCHOLOGY OF PERSUASION
scaleup.com.au
CONSIDER THE SALES FLOW
● How does one page lead to another?
● Are you gradually warming up visitors?
● Is the first action easy to make?
WHAT IS “BEST PRACTICE”?
scaleup.com.au
THE FORGOTTEN SALES FUNNEL
scaleup.com.au
NEIL STRAUSS: THE GAME
scaleup.com.au
TURN TO PROFIT: INTRODUCTION TO CRO
EXAMPLES TO
LEARN FROM
TYPICAL MISTAKE: MYCAREERTOPIA.COM - BLOG?
TYPICAL MISTAKE: IS PRIORITY A PLURAL?
TYPICAL MISTAKE: NOT DIRECTING ACTION
TYPICAL MISTAKE: CAN I CALL YOU?
TYPICAL MISTAKE: WHY SO MUCH SPACE FOR HEADERS?
TYPICAL MISTAKE: WHY SIGN UP FOR THE NEWSLETTER?
TYPICAL MISTAKE: WHERE ARE THE ACTION BUTTONS?
TYPICAL MISTAKE: WHY 6 STEPS TO PAY?
TYPICAL MISTAKE: DO YOU WANT ME TO LEAVE?
TYPICAL MISTAKE: DO YOU WANT MY MONEY OR EMAIL?
TYPICAL MISTAKE: WHY SOCIAL MEDIA BUTTONS HERE?
TURN TO PROFIT: INTRODUCTION TO CRO
HOW CAN YOU
DO BETTER?
LEARN AND REFLECT
● Study conversionxl.com in detail!
● Analyze your competitors
● Pick up a book or ten
HOW CAN YOU DO BETTER?
scaleup.com.au
CONVERSIONXL.COM/BLOG
CHRIS GOWARD: YOU SHOULD TEST THAT!
scaleup.com.au
TEST AND TWEAK
● Use vwo.com for A/B testing
● Create hypothesis
● Limit to 1,000 impressions per test
HOW TO GROW PROFITABLY
scaleup.com.au
HELPFUL TOOL: VWO.COM
scaleup.com.au
EXAMPLE: DROPBOX - A/B TEST - VERSION A
scaleup.com.au
EXAMPLE: DROPBOX - A/B TEST - VERSION B
scaleup.com.au
REDO FROM SCRATCH
- Do it yourself:
- launchrock.co - concept testing - “Do you like this idea?”
- unbounce.com - landing page
- clickfunnels.com - sales funnels and membership sites
- Wireframing software: balsamiq.com
- Get help: elance.com, upwork.com, freelancer.com
HOW TO GROW PROFITABLY
scaleup.com.au
EXAMPLE: UNBOUNCED AND LAUNCHROCK
EXAMPLE: CLICKFUNNELS.COM
EXAMPLE: BALSAMIQ WIREFRAME
EXAMPLE: CUSTOM DESIGN
BUILD THE LEAST YOU NEED!
ERIC RIES: THE LEAN STARTUP
scaleup.com.au
ADJUST YOUR DESIGN BASED ON USER BEHAVIOUR
OH NO! I HAVE RAN OUT OF MATERIAL!
QUESTIONS?
(Preferably about this topic, I am rather weak on the history of hip hop.)
WANT TO SCALE UP YOUR BUSINESS?
GET A WEBSITE AUDIT - STARTING FROM $750
● Specifically tailored recommendations for your website
● Supported by conversion optimization methodology
● 15-40 page audit reports
BOOK FREE CONSULATION ON

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