Goin to activated sooon :)

1. Training Department 2012 – 2013

2. Targeted sector
Retail show room’s and whole Sale Team
New Current
Joiner Employee

3. New Joiner Training agenda
Company
Induction
Customer
service skills
Sales and KPI’s
Understanding

4. Company Induction
Headlines Location And time fram
Company introduction and history
Value and vision
Training Room
Company structure
Duty’s and responsibility Tow to three hours +
the ice breaking
Development system in the group
activity
Company policy and procedure (HR.
Sales. Op’s. etc. )

5. Customer Service skills
Headlines Location And time fram
Strategic Preparation
Importance of customer service
Training Room
Greeting and approach
Tow to three hours + the
Asking the right question
ice breaking activity
Building Rapport & Showing Empathy
On Job Training in the
Effective listening show room’s
After sale and follow up benefit

6. Sales and KPI’s understanding
Headlines Location And time fram
Determining the needs of a potential client
Matching the customer needs
Training Room
Talking the customer language
Tow to three hours + the
ice breaking activity
KPI benefit and definition
On Job Training in the
Target setting and bonus scheme
show room’s
Understanding on (U.P.T/A.T.V/L.F.L)

7. Current Employee Training agenda
Leader ship training
Team building
Customer service skills
Sales and KPI’s
Understanding

8. Leader ship training
Headlines Location And time fram
Envision and goal setting
Developing the team morale
Training Room
Managing tough situation
Tow to three hours + the
ice breaking activity
Empower
On Job Training in the
Leading by example show room’s
Supporting and motivating the team

9. Team building
Headlines Location And time fram
Team Communication
Team Conflict Resolution
Training Room
Understanding Team Development
Tow to three hours + the
ice breaking activity
Openness's
On Job Training in the
Case study and giving feed back show room’s
Focusing on result

10. Customer Service skills
Headlines Location And time fram
Strategic Preparation
Importance of customer service
Training Room
Greeting and approach
Tow to three hours + the
Asking the right question
ice breaking activity
Building Rapport & Showing Empathy
On Job Training in the
Effective listening show room’s
After sale and follow up benefit

11. Sales and KPI’s understanding
Headlines Location And time fram
Determining the needs of a potential client
Matching the customer needs
Training Room
Talking the customer language
Tow to three hours + the
ice breaking activity
KPI benefit and definition
On Job Training in the
Target setting and bonus scheme
show room’s
Understanding on (U.P.T/A.T.V/L.F.L)

12. Oday Ghaly