43. Right Tool, Wrong Culture
7 am
8 am
9 am
10 am
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1 pm
2 pm
92
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BLOCKS
60
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45
60
14
30
44. My GM Mistakes
• Gemba observation
• Ergonomic assist
• Kanban tooling board
• Quality or cost?
45.
46. 1996 Current State at GM
• Worst performing engine plant
• Worst performing part of GM Powertrain
• Worst performing part of GM N.A.
• Worst performing part of GM
• Worst performing automaker
82. Franciscan St. Francis Health
• ~27,000 improvements since 2007
• 33-40% staff participation each year
• Millions in hard cost savings
• And better patient & staff safety, quality,
patient satisfaction, waiting times
89. My Hypotheses:
• Reflecting and sharing mistakes and
lessons learned will encourage others
to have a “growth mindset”
• We’ll get better at getting better, which
helps others get better… better