This is a webinar presented by Mark Graban, author of the book "Measures of Success: React Less, Lead Better, Improve More."
The webinar was hosted by Cathy Fyock, "The Business Book Strategist." https://www.cathyfyock.com/
Cathy coached me through the book writing process and I am grateful to her and her community of authors.
She invited me to give this presentation for her group of authors... so I tried to tailor a talk that focuses on authors, their metrics, and how to best manage them in a way that reduces stress and overreaction.
YouTube recording:
https://www.youtube.com/watch?v=5kRaxGiKOAY
24. Fact of Life:There isVariation in Every Metric
• The question is "how much variation is routine?”
• Personal examples:
• Body weight
• Resting heart rate
• Time to drive to work
• Blood pressure
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Run Chart (Weight)
25. Signals vs. Noise
“While every data set contains noise,
some data sets may contain signals.
Therefore, before you can detect a signal
within any given data set,
you must first filter out the noise."
"Process Behavior
Charts"
34. 3 Key Questions for Any Business Metric
1. Are we achieving
our target or goal?
2. Are we improving?
3. How do we
improve?
• Reactive or
systematically?-
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X Chart (Weekly
Book Pre-Orders or Sales)
45. How to Create Process Behavior Charts
Blog Post: How to Create a Control Chart for Managing Performance Metrics
(Google that or “Mark Graban KaiNexus control chart”)