Transforming Marktplaats (UXCampAMS, April 2017)

•

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Jeroen Mulder

Our journey so far to transform Marktplaats into a design-led, customer-centric organisation.

Design

Jeroen Mulder
User Experience Lead @ Marktplaats

Transforming Marktplaats (UXCampAMS, April 2017)

A big hairy audacious dream:
Bought and sold in 5
minutes.
With a smile.

Outside-in
Strategic design
Cross-functional
Outcome over output
Discover and fail fast
1
2
3
4
5

Spark
Finding
Placing
Trading ReactivationAcquisition
Outside-in1

Jeroen Jeroen Nelleke RogerRochelle
Strategic design2

Strategic design2
“Get out of the deliverables business!”
Jeff Gothelf (Author of Lean UX)

Strategic design2
Analysis & Research Vision, Strategy & Concept Prototype & Validate Build

Strategic design2
Analysis & Research Vision, Strategy & Concept Prototype & Validate Build
Not optional…

Cross-functional3
We all have the same goal

Cross-functional3
Designers
Product Analyst
Product Manager
Developers
QA
Customer Service
Business Analyst
Marketing

Cross-functional3
Product Manager UX Designer

Objectives & Key Results
Outcome over output4

Grow share of ads with leads in
first day from X to Y%.
Outcome over output4
Example Quarterly OKR

Discovery & Delivery
Discover and fail fast5

Discovery
Go through build-measure-learn cycle as quickly as
possible to discover opportunities and validate
solutions through research, ideation and prototyping.
Discover and fail fast5

Delivery
Build scalable, sustainable and releasable software.
Discover and fail fast5

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According to the latest State of the American Manager report from Gallup, employees who have regular meetings with their managers are almost three times as likely to be engaged as those who don’t. These regular check-ins keep managers and employees in sync and aligned. Want to see better manager/employee relationships in your organisation? Then make an all-in commitment to 1:1 meetings. Not sure how? You’ve come to the right place. In this webinar with Jamie Resker, Founder and Practice Leader for Employee Performance Solutions (EPS), and Teala Wilson, Talent Management Consultant at Saba Software, you’ll get the inside track on how to hold effective 1:1 meetings, including tips for getting managers on board. • Go beyond discussing the status of everyday work to higher level topics, including recognition, performance, development, and career aspirations • Learn how to decide meeting frequency, what to cover, as well as roles and responsibilities of the manager and employee • Understand how managers can build trust and make it comfortable for employees to provide upward feedback • Unite your organisation with a unified approach to 1:1 meetings Join us for this 1-hour webinar to get practical tips for building better manager-employee relationships with intention and purpose. About the Speakers Jamie Resker - Founder and Practice Leader for Employee Performance Solutions (EPS) Jamie Resker, Practice Leader and Founder of Employee Performance Solutions, is a recognized innovator in performance management. She is the originator of the-the Performance Continuum Feedback Method® and Conversations to Optimize Employee Performance training program; tools and training that reshape communications between managers and employees to drive and align performance. Jamie is on the faculty for the Northeast Human Resources Association, is a contributor to Halogen Software's Talent Space Blog, and is an editorial advisory board member for HR Examiner. Teala Wilson - Senior Consultant, Strategic Services, Saba Software Teala is a Talent Management Consultant at Halogen Software, now a part of Saba Software. She has worked with teams on a national and global level supporting human resources in areas such as performance management, recruitment, employee benefit programs, training and talent development, workforce planning and internal communications. Teala also has a personal passion for visual arts and design. Want to learn more? Join us for an upcoming Product Tour! http://bit.ly/2yitfqu

Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well

Saba Software

This video by Simplilearn will explain to you Introduction to C Programming Language. Introduction to C Programming Language Tutorial For Beginners will explain to you the C language's history, C's importance, its features, real-world applications, and some of its advantages and disadvantages. 00:00 Introduction to C 1:42-History of C language Dennis Ritchie, a computer scientist, could identify the gaps and tap out the best features from both B and BCPL languages to invent a new hybrid. Hence, C was born in 1972 at Bell Laboratories. A remarkably simple and highly readable programming language resulted in groundbreaking advancements in the IT industry. 2:48-Importance and unraveling the powerful capabilities of C, The widespread use of C started to take over the IT industry. Unraveling the potential of C, the designers began to discover new possibilities that led them to focus on the big picture. 3:56-C's cutting-edge features The designers at Bell Laboratories ensured that their programming language solved the issues with B and BCPL and the ones they had foreseen. 6:35-The popular real-world applications of C -UNIX operating system -google file system -Mozilla -Graphical user interface 8:30-The advantages and disadvantages of C 10:34-The popular IT companies and their domains that employ C · MasterCard · IBM · Flipkart · Dell · Twitter · GitHub and twitch 11:09-First c program. 🔥 Explore our FREE courses with completion certificates: https://www.simplilearn.com/skillup-f... ✅Subscribe to our Channel to learn more about the top Technologies: https://bit.ly/2VT4WtH ⏩ Check out the C++ Programming training videos: https://www.youtube.com/playlist?list... #IntroductiontoCProgrammingLanguage #CLanguage #CProgramming #CProgram #CProgrammingLanguage #LearnCProgramming #HowToCodeInCForBeginners #CTutorialForBeginners #LearnCProgramming #Simplilearn Dennis Ritchie, a computer scientist, was able to identify the gaps and tap out the best features from both B and BCPL languages to invent a new hybrid. Hence, C was born in 1972 at Bell Laboratories. A remarkably simple and highly readable programming language resulted in groundbreaking advancements in the IT industry. ✅What is C++ Programming? C++ is an enhanced and extended version of C programming language, developed by Bjarne Stroustrup in 1979 as part of his Ph.D. project. Bjarne developed what he called ‘C with Classes’ (later renamed C++) because he felt limited by the existing programming languages that were not ideal for large scale projects. He used C to build what he wanted because C was already a general-purpose language that was efficient and fast in its operations. ✅C++ Career Prospects: With just C++ programming expertise, you will have excellent job opportunities, salaries, and career prospects. However, for a career based on programming languages such as Java and Python (which are in more demand than C++) or for careers based on front-end, back-end, and full-stack

Introduction to C Programming Language

Simplilearn

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Barbie - Brand Strategy Presentation

Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well

Introduction to C Programming Language

Transforming Marktplaats (UXCampAMS, April 2017)

1. April 22, 2017 April 22, 2017 Design @ Marktplaats How we’re transforming on the go.

2. Jeroen Mulder User Experience Lead @ Marktplaats

5. A big hairy audacious dream: Bought and sold in 5 minutes. With a smile.

6. Time to change

7. Inside-out

8. Little collaboration

9. The world changed

10. Our transformation

11. Outside-in Strategic design Cross-functional Outcome over output Discover and fail fast 1 2 3 4 5

12. Outside-in1 Customer Journey Teams

13. Spark Finding Placing Trading ReactivationAcquisition Outside-in1

14. Spark Finding Placing Trading ReactivationAcquisition Outside-in1

15. Spark Finding Placing Trading ReactivationAcquisition Outside-in1

16. Spark Finding Placing Trading ReactivationAcquisition Outside-in1

17. Spark Finding Placing Trading ReactivationAcquisition Outside-in1

18. Strategic design2 Build a UX team

19. Jeroen Jeroen Nelleke RogerRochelle Strategic design2

20. Strategic design2 “Get out of the deliverables business!” Jeff Gothelf (Author of Lean UX)

21. Strategic design2 Analysis & Research Vision, Strategy & Concept Prototype & Validate Build

22. Strategic design2 Analysis & Research Vision, Strategy & Concept Prototype & Validate Build Not optional…

23. Strategic design2 Just say no

24. Cross-functional3 We all have the same goal

25. Cross-functional3 Designers Product Analyst Product Manager Developers QA Customer Service Business Analyst Marketing

26. Cross-functional3 Product Manager UX Designer

27. Objectives & Key Results Outcome over output4

28. Grow share of ads with leads in first day from X to Y%. Outcome over output4 Example Quarterly OKR

29. Discovery & Delivery Discover and fail fast5

30. Discovery Go through build-measure-learn cycle as quickly as possible to discover opportunities and validate solutions through research, ideation and prototyping. Discover and fail fast5

31. Delivery Build scalable, sustainable and releasable software. Discover and fail fast5

32. A journey

33. Faster, better, stronger

34. … but we’re not there yet

35. Culture > *

36. ?

Transforming Marktplaats (UXCampAMS, April 2017)

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