(Marc Francois, Senior Principal Success Specialist, Salesforce) Salesforce Accelerators are short engagements led by Salesforce Success Specialists designed to tackle specific business problems. Learn how to maximize the value from the proven and experienced Specialists to accelerate your journey to success and expand adoption.

1. Accelerate with
Salesforce Accelerators
Marc François
Senior Principal Success Specialist

2. Who feels that they
can keep up with
all products /
functionality from
Salesforce?

3. Who has
heard about
Accelerators?

4. Who has
experience with
Accelerators?

5. Salesforce Is On The Journey With You
You Can Choose How to Engage with Us

6. Accelerators
Interactive Webinars & Events
Proactive Engagement
Architects
Customer-Centric Design
Strategic Services
Transformation Services
Trailhead
Success Communities
Help Portal
We Can Guide Customers Every Step of the Journey
With resources, programs and experts to fit their needs

7. Expert engagements for every cloud and role
Accelerators Provide:
• One-on-one consultation:
We’ll discuss your needs, existing processes,
and challenges.
• Best practices guidance:
We’ll build recommendations tailored to your
needs.
• Solve specific Salesforce challenges faster:
We’ll determine the business impact of
your engagement.
Accelerator Descriptions
Brief descriptions of each Accelerator, including how
it works, prerequisites, and expected outcomes.
Accelerator Library
Accelerators listed by cloud and catalog,
What are Accelerators?

8. Drive Adoption & Productivity with Accelerators
1-on-1 Expert Consultations Focused on Solving a Specific Customer Need
Sales Service Marketing/Pardot Community Analytics Platform Mobile Governance
Sales Cloud
Dashboard
Getting Started with
Sales Cloud
Prevent Duplicate
Records
Service Cloud Knowledge
Planning Essentials
Service Cloud
Console Design
Service Cloud Dashboard
Journey Builder Base
Social Listening and
Analyze Configuration
Reporting
Configuration and
Automation
Chatter Adoption
Customer Community
QuickStart
Partner Community
Planning
Building Einstein
Analytics Dashboards
Sales Analytics
QuickStart
Einstein Analytics
Platform QuickStart
Lightning
Configuration and
Customization
Lightning
Configuration
QuickStart
Access Controls and
Salesforce Shield
Compliance Tools
Salesforce1 Mobile
App Design
Salesforce1 Mobile
Adoption
Salesforce Mobile
Quickstart
Org Health
Assessment
Design a Center of
Excellence
Salesforce Org
Strategy Design
9.53
Average CSAT
120+ Accelerators Delivered Across All Clouds
*Some Accelerators only available with Premier+

9. Types of Accelerators
Adoption Improvement
• Examples: Sales Cloud Adoption, Chatter Adoption
Product Quickstart
• Examples: Customer Community Quickstart, Service Cloud Quickstart
Getting started with specific functionality
• Examples: Journey Builder Quickstart, Prevent Duplicate Records
Art of the possible
• Examples: Partner Community Art of the Possible, Sales Cloud Lightning Art of the Possible
Governance / Technical Advise
• Examples: Design a Center of Excellence, Data Quality Management

10. How Do Accelerators Work?
Dedicated One-on-One time with Salesforce experts
Analyze & Build Deliver
Typically 2-4 weeks of engagement with 4-6 hrs of facilitated discussions
Discover

11. 12/5 Online
2-Day Response
Standard Premier
15-Minute Response
Proactive Monitoring
Blaze Your Path to Success, Faster
With Success Plans to Take You Further
*Some Accelerator require a Premier+ Success Plan. ** Requires Premier+ Success Plan
Guided Journeys
Success Community
Trailhead
Circles of Success
Interactive Webinars
Success Management
Developer Support
Configuration Services**
Productivity Services**
Accelerators
Salesforce Release Planning
Architecture Assessments
Designated Expert Resources
Support
Signature
24/7 Phone & Online
1-Hour Critical Response
200 lines 5000 lines
optional
optional

12. When is the best time to use an Accelerator?
Accelerators can be used at any point in your implementation!
Pre-Implementation:
• Get inspired by Art of the Possible and Quick-start Accelerators.
During Implementation:
• Learn from best practices on implementing specific functionality. If you have an
implementation partner, they are more than welcome to tag along!
Post Implementation:
• Analyse and fine your current org with an Org Health Assessment and learn about
new functionality

13. Service Cloud
Journey Example

14. Service Cloud
Quickstart
1
Knowledge
Planning Essentials
2
Service Cloud
Dashboard
3
Live Agent
Quickstart
4
Omni-Channel
Design
5
The basic configuration of Service
Cloud, like the Service Console,
CaseFeed, Quick Actions and Queues
Explaining the fundaments of
Knowledge and setting Knowledge up
for your support process in a sandbox
Creation of reports and dashboards
based on your KPI’s and processes
combined with industry best practices
Showing you all the possibilities of our
Chat channel and having in set up in
one of your test environments
Explaining you how Omni-Channel can
automate work distribution and have it
up and running in a sandbox
Service Cloud Journey Example

15. Most popular
Accelerators

16. Sales Cloud Accelerators: The Essentials
Getting Started with Sales Cloud
Learn how to setup and customize Sales Cloud, faster
Sales Cloud Lightning Desktop Design
Get help to configure the Opportunity workspace in Lightning to make your
sales reps more efficient
Sales Cloud Dashboard
Define sales KPIs and get a dashboard built for you
Sales Cloud Adoption
Get recommendations and strategies to improve adoption for Sales Cloud
Drive Consumption with Sales Cloud Leaderboard
Close more deals and fire up the competition with a Sales Leaderboard
Finding the Right Accelerator

17. Service Cloud Accelerators: The Essentials
Service Cloud Dashboard
Get help to define KPIs and have a dashboard built for you.
Service Cloud Quickstart
Get up and running on Service cloud with the help from Salesforce experts
Service Cloud Case Assignment Design
Send your cases to the right owner or quere with automated assignment.
Service Cloud Knowledge Planning Essentials
Get to understand fundements of Salesforce Knowledge and learn from
our Best Practices
Service Cloud Console Design
Get guidance and best practices on deployment and configuration.
Finding the Right Accelerator

18. App Cloud / Mobile Accelerators: The Essentials
Lightning Configuration and Customization
Best practices for rolling out Lightning and advise on strategies to utilize Lightning
Components, Lightning Design System and keep your existing Visualforce pages
running in Lightning
Org Health Assessment
Org Health helps you check your system’s overall health and provides recommendations on
how to improve it.
Quickstart to Environment Management
Build the right sandbox architecture and use the right development tooling to drive your
developments to the top
Salesforce1 Mobile Adoption
Increase the Salesforce1 Mobile usage by finding use cases
Salesforce Data Quality Management
Best practices for creating good data quality and ensuring that it stays good
Finding the Right Accelerator

19. Community Cloud Accelerators: The Essentials
Customer/Partner Community Management
Partner with Customer Community experts who’ll review your current community
strategy, uncover new opportunities, and help you develop actionable plans for better
adoption and information sharing.
Chatter Adoption for Employees
Get better collaboration with tailored Chatter use cases
Customer/Partner Community Quickstart
Create an engaging branded community experience by utilizing the
Community Designer, with expert help from our specialists.
Finding the Right Accelerator

20. Governance Accelerators: The Essentials
Org Strategy Design
Provides a high-level org strategy architecture and migration roadmap that will
reduce complexity
Foundational Governance
An introduction to four fundamental processes you need to manage Salesforce
Design a Center of Excellence
Guide you through the process of establishing a center of excellence to
better manage your Salesforce environment
Finding the Right Accelerator

21. Einstein Analytics Accelerators: The Essentials
Building Einstein Analytics Dashboards
We will work with you to define a basic use case for Einstein Analytics then help you
develop a dashboard based on that
Einstein Analytics Apps Customizations
We will help you modify your Wave Apps for Sales or Service to meet your needs.
After identifying your use cases, our experts will work with you to implement a
custom solution
Sales Analytics Quickstart
One-on-one guided setup of Sales Wave
Service Analytics Quickstart
One-on-one guided setup of Service Wave
Finding the Right Accelerator

22. Marketing Cloud Accelerators: The Essentials
Email Segmentation Configuration and Automation
Create higher engagement through 1:1 customer segmentation
Marketing Cloud Lists vs. Data Extensions
Learn which MC Data Model fits best for your company
Journey Builder Base
Getting you started with Journey Builder
Data Import Configuration and Automation
Reduce manual effort to get data into Marketing Cloud
Social Studio Analyze Configuration
Get insights about your Brand, Competitors or industry through Social Media Listening
Finding the Right Accelerator

23. Now it is your turn!
Review the Accelerator Library
Go to Help & Training in Salesforce
Select ‘Request an Accelerator’
• Or ask your Success Manager to get
things rolling!
Request an Accelerator
For more information, visit
https://www.salesforce.com/accelerators

24. Questions?