PiT briefing at State Library of Queensland

1. PARTNERS IN TECHNOLOGY
Customer and Digital Group
Department of Transport and Main Roads
Friday 6 October – State Library of Queensland

2. Build 2 Enable Program
QBuild, Department of Energy
and Public Works
Partners in Technology
6 October 2023
Tim Dunn
CIO, EPW

3. About Energy and Public Works
Our vision - Generating and building a
sustainable future for all Queenslanders
Our Purpose – Power. Build. Buy.
Together. For Queensland.

4. About QBuild
 QBuild is a commercialised business unit who
partners with government agencies to deliver
‘Plan’, ‘Build’ and ‘Maintain’ services.
 QBuild’s Customers include- Housing, Education,
Qld Corrective Services, Police, Health, Justice,
Accommodation Office, etc.
 QBuild manages and delivers approximately $2
billion worth of annual work programs with
approximately 800,000 work orders processed.

5. Current State
QBuild relies on a core technology solution of Ellipse (v6.4) to deliver services to our
customers
The Ellipse system provides QBuild with the high-level functions of:
• Core Enterprise Asset Management (EAM) – inclusive of capital delivery, asset
management, and maintenance including work order management; and
• Financial Management and Reporting
The department has the following challenges with Ellipse:
• QBuild’s instance is end of life and vendor support will cease;
• No longer adequately supports operations; and
• Customisation in our instance limits our ability for a simple upgrade

6. About B2E: Build to Enable Program
We have 4 strategic drivers for the program:
Driver 1: Business Risk – Ellipse is at end-of-life
Driver 2: Rebuild QBuild – the strategic vision to transform our organisation
Driver 3: Need for more contemporary systems – enable better service delivery
& customer relationships
Driver 4: Need for process simplification – build more efficient & consistent
processes, aligned to customer needs
We'll deliver work in the program following 4 strategic principles:
Design - mobile, responsive, integrated user experience, easy to adopt
People - transparency at all levels of work, clear about the change, communicate
effectively, focus on the same outcome
Technology Sourcing - best available eco-system, open by design, cost
manageable, scalable
Implementation Approach - mitigate system risk, simplify process, fit-for-
purpose solutions, incremental release to the business
Where did the B2E name come from?
The QBuild leadership team
workshopped our new Program name at
their July face to face gathering

7. B2E Program Focusing Question
How do we de-risk, simplify and
transform our work processes and the
underpinning system solutions to
uplift QBuild’s capability now and into
the future, with minimal impact to
business operations?

8. B2E: Right Work Phase
A major part of this phase is to:
• define our services, review & document at a
high level
• determine our requirements for a new suite of
systems.
Our system requirements will be used in the ITO
for companies to address against their systems.
In our first program phase or “Right Work” we are:
• working to secure funding, and
• determine system requirements to find the right solutions.

9. Key Points for "Right Work"
It's not about how we do
things now – it's about how
we want to do it in the future
We are keeping things high
level – we are designing for
our future not the past
Can we design the most
simple, effective and
efficient way of working?
We want to develop a set
of system requirements to
ensure we select the right
systems to meet our needs
This stage isn't about nitty
gritty detail – we'll get down
into the detail in following
phases once we know what
the new systems will be

10. How we will get there…
QBuild is in the business of delivering services to government agency asset owners.​
These services are underpinned by a combination of processes, technology and capabilities.
This current state of Services is being driven by 4 Strategic Drivers to move to a future aspired state
Drivers
1. Business Risk
2. Rebuild QBuild
3. Need modern
systems
4. Need process
simplicity
Current State
QBuild Services
Business process
System
Capability
Migrate the QBuild Services from current state to future state
How do we de-risk, simplify and transform our work
processes and the underpinning system solutions and uplift
QBuild’s capability now and into the future, with minimal
impact to business operations?
Simplify the
Service
Refine and prep
the Service
Implement and
transition the
Service
Future State
QBuild Services
Business process
System
Capability
Examples of services
that QBuild delivers to
asset owners are:
• Proactive condition-based
maintenance Reactive
Maintenance
• Asset Assessment
• Construction
• Manufacturing
• Upgrades & Improvements
• etc.

11. 11
The Services will be iteratively migrated in a 3-phase process from current state to future state
Migrate the QBuild services from current state to future state
1. RIGHT WORK 2. RIGHT SOLUTION 3. RIGHT IMPLEMENTATION
Simplify the Service Refine and Prep
the Service
Implement and
transition the
Service
SERVICE 1
SERVICE 2
SERVICE 3
SERVICE 4
SERVICE 1
SERVICE 2
SERVICE 3
SERVICE 4
SERVICE 1
SERVICE 2
SERVICE 3
SERVICE 4
Phased progress
We are
here
QBuild Services
Business process
System
Capability
Current State
Business process
System
Capability
Future State
QBuild Services

12. B2E: Our Streams of Work
4 work streams identified that define the QBuild business:
Plan & Build (Capital)
Services associated with delivering a suite of services to customers building new or upgrading existing capital assets and this also
include Manufacturing
Maintain & Respond (Maintenance)
This stream includes all services associated with maintaining an asset for a customer​
Finance
This stream includes all services associated with delivering an end-to-end Financial discipline and management to support the
delivery of value to QBuild Customers via Maintenance and Capital services, to ensure strong disciplined financial services
Shared Services
This stream includes all shared services that directly or indirectly help deliver services to QBuild customers. They are Estimation,
Procurement, Program Planning, Intake and Triage and WH&S

13. 13
Our Program view
Stream 1
Delivery partner
resources work in the
Streams with us
Actively
engaged
Senior Users
Senior
Suppliers
Stream 3
Project teams
We are delivering work and de-risking at a project level
Stream 2
Program Board
Delivery partner
Delivery partner
Delivery partner
Stream 5
Stream 4
Portfolio
We are co-ordinating and
de-risking at a portfolio level
Scrum of Scrums
(Portfolio Stand-up)
DE-RISK
DEPENDENCIES
DE-RISK
Daily Stand-up
DE-RISK
Daily Stand-up
DE-RISK
Daily Stand-up
DE-RISK
Daily Stand-up
DE-RISK
Daily Stand-up

14. The Opportunity
We will be going to market seeking offers from
suitably qualified organisations to partner with us
to deliver on this exciting opportunity to modernise
the work practices and technology of QBuild

15. Thank you
Tim.Dunn@epw.qld.gov.au

16. Partners in Technology – 6 October 2023
Department of Justice and Attorney-General
Ashley Hill – Chief Information Officer

17. Q: What is DJAG?
A: Diverse
• Courts & Tribunals
• Court jurisdictions – Appeal, Supreme, District, Magistrates, Coroners and Land courts sit in
over 100 locations
• Queensland Civil and Administrative Tribunal (QCAT) – for more accessible arbitration of
disputes
• Dispute Resolution – to avoid any of the above
• Licencing and Regulatory
• Licencing – from cafés to casinos – liquor, security providers, etc
• Gaming – regulating clubs and pubs to Queens Wharf
• Distribute $60M annually from Gambling Community Benefit Fund to not-for-profit groups
• Fair Trading – protecting consumers, governance of charities and not-for-profits
• Blue Card – working with children checks
17

18. What is DJAG - continued
• Two of the largest law firms in the state
• Crown Law – representing Queensland government in civil matters, and
• The Office of the Director of Public Prosecutions – representing the Crown in all criminal matters
• The Office of the Public Guardian
• Protecting the rights, interest and wellbeing of adults with impaired decision-making capability
• Protecting the rights, interest and wellbeing of children in the child protection system
• Women’s Safety and Violence Prevention – tackling some of societies wicked problems
• Partnering with service providers
• Registry of Births, Deaths and Marriages
• Victims Assist Queensland, The Commissioner of Body Corporate and Community
Management, Justices of the Peace and many other units delivering many other
services
• Along with managing the largest book of statutes in government – over 250 Acts
• And from 1 July 2024 – Forensic Services Queensland will join DJAG 18

19. 19
DJAG ICT Strategy
• An ICT Strategy that seeks to meet the needs of every unit in an
organisation as diverse as DJAG would be far too complex and costly.
• Subscribing to the principle that a rising tide lifts all boats, the DJAG ICT
Strategy seeks to
• establish ICT capabilities common to many units
• based upon mainstream technologies, and
• re-use those technologies across as many business units as possible
• Access the DJAG ICT Strategy at -
https://www.publications.qld.gov.au/dataset/djag-ict-strategy

20. 20
DJAG ICT Strategy – Stage 1
2018–2022 - $44M
• Objective – Create a foundation – Prepare, Procure a Platform and Prove the Platform
• Prepare DJAG – Build PMO, Embed Agile, ISMS
• Comprehensive procurement process – selected Microsoft Dynamics365 and Power Platform
• Engaged delivery partners
• Pivoted in response to COVID
• Proved the new technology platform by developing and deploying
• QJuror
• Online engagement with jurors, from initial questionnaires to attendance and EFT
payment
• QCase
• Cradle to grave electronic case management
• Currently QCAT, Magistrates Courts commencing later this month

21. 21
DJAG ICT Strategy – Stage 2
2022–2027 - $126M
• Build upon the foundation established in Stage 1
• Major initiatives requiring an investment from Govt
• Digitise Courts and Tribunals – electronic civil and criminal court files across the state
• Digital Case Management in the Office of the Director of Public Prosecutions
• Consolidate Liquor, Gaming and Fair Trading compliance and licencing systems into a
contemporary, customer focused, solution
• Establish or enhance the capabilities that enable the above programs
• Content Services, Unified Communications and Collaboration, Data & Analytics, Identity
and Authentication Management, Integration, Commerce & Finance
• Refresh and expand arrangements with delivery partners

22. 22
Partners in Technology - Opportunities
Established and/or in-flight
• Platform – Microsoft stack
• Professional Services
• (Enterprise) Architecture and
Advisory services
• Microsoft stack
Anticipated opportunities for industry
• Professional Services
• Project and Program assurance
• ISMS assurance
• Testing Services
• Data & Analytics advisory and/or
services
• Penetration Testing
• Possible opportunities for industry
• Systems Integration

23. 23
Contact
Ashley Hill – Chief Information Officer – JAG.CIO@justice.qld.gov.au

24. Delivering AI outcomes for a Digitally enabled
government
Nathan Bines
Executive Director Data and Information Services

25. Predicted Impactsof Gen AI – The sliding scale of DOOM
Terminator Prediction: AI is going to take over the world and become sentient
Researcher calls to not only to pause development, but to completely shut it down
Geoffrey Hinton (Father of AI) leaves Google so he can voice his concerns more clearly ”A lot of smart people
should be putting in a lot of effort to figuring out how we deal with the possibility of AI taking over”
Universal Basic Income Prediction: AI is going make millions of white collar / knowledge workers unemployed
OpenAI paper (partnering with University of Pennsylvania) released in March provides critical analysis and
impacts to job types as a direct result of GPTs
Industrial Revolution Prediction: AI will drive productivity revolution in size/scale not seen since industrial
revolution
UK Chief Scientist – “There will be an initial effect of decrease in economic output, and then a large benefit”

26. RealisticImpacts
Predicted Economic Impacts:
McKinsey – Economic Impact of Gen AI:
“2.6 trillion USD to $4.4 trillion USD to the global economy annually”
Microsoft / Tech Council of Australia: Aus Gen AI Opportunity
“up to 5% added to Australian GDP annually by 2030”
Labour Market Impacts already
Hollywood Writers/Actors Strikes
Federal Labor Government: AI Policy first and foremost will protect workers

28. What are Governmentdoing?
Embrace the Opportunity
Move the conversation from
“what is the risk? “to “how can
we use these tools to improve
service delivery and citizen
outcomes?”
Lean-in to agencies and provide
support and leadership.
Next Questions should be – What
do we want from AI and are we
getting value?
AI Strategy
Provide Appropriate Guardrails
Have wide guardrails to foster
adoption across all roles and
business areas and the moral
courage needed to question and
probe appropriate use.
Provide access to approved tools
with built in controls to minimise
risk
Develop an appropriate policy
and regulatory response focussed
on the application and use of AI
rather than the technology itself.
Foster safe experimentation and
innovation
Generative AI has democratised
access to tools that enable
bottom-up innovation.
Target investment appropriately
to determine most valuable use
cases
Core use cases and services can
be delivered centrally for use by
all departments

29. Use of generative AI in Queensland government

30. Looking Forward
Now
Guidance & Advice
• Key Considerations for all public servants
when using Gen AI (ChatGPT et al)
• Multi-Format targeting the key audiences of
public servants and IT/Data professionals
• AI Community of Practice
Internal QG-GPT
• Closed ChatGPT like tool within QG for
public servants to use in safe and
managed way
• Confidential and Personal Information
Next
Policy - Responsible Use of AI /
AI Assurance
• Policy on use of AI within Queensland
Government, aligned with national
framework.
• Professional development and capability
uplift
Experimentation
• Partner with agencies and the market to
develop Proof-of-Concepts for high value
application of LLM’s targeted on
departmental datasets
• Automated agent development
Later
AI Strategy
• Public Facing to provide trust and
transparency to Queenslanders in the way
Government uses AI and is planning for AI
evolvement over the coming years.
• Seek to address complex social, economic
and workforce challenges
Into Production
• Lead development of skills and capability
• Progress Proof-of-Concepts into Production
• Support uplift within agencies with
appropriate guardrails
• Core and Common AI Platform

31. Core and Common Approach - Build core services once for reuse
across government
QChat
• Pilot ChatGPT like web product for Queensland
Government employees
• Allow QG employees a use LLM’s in a safe, managed
and controlled environment
• Vision is to allow access to multiple LLM / AI
services through a central hub
• Logging – all prompt/responses logged, remain
onshore
• Monitoring/Alerts/Dashboards for analysis (by
agency)
QG AI Platform
• Existing value add features baked in
(Logging/Reporting, safety-as-a-service)
• Assess new value add features through an integration
layer such as
○ AI Safety-as-a-service
○ Model performance evaluation
○ Streamlined fine-tuning for specific applications
○ Orchestration to add pre/post processing action
• AI Products delivered for identified core and common
use cases, for example

32. Collaboration is Key – How we will work with you
• Government Actions
○ AI Oversight Committee
○ AI Assurance Process
○ AI Community of Practice
○ National AI Working Group
• Industry, Academia and others
○ Engage with thought leaders in academia and industry
○ Conversations with vendors on product roadmaps and functionality
○ Innovate and experiment with new services
• Community
○ Bring vulnerable and marginalised communities on the journey
○ Engage community leaders and representatives from diverse groups
• What we want to know
○ How are our vendor partners planning to integrate AI into their existing products and services,
and what opportunities does this present government?
○ What are our partners planning that might shape government’s internal investment decisions
on core and common AI platforms and services?
○ How can we rethink government service delivery?
○ How can our partners help us realise and measure ROI?

33. What we want to know
○ How are our vendor partners planning to integrate AI into their existing
products and services, and what opportunities does this present
government?
○ What are our partners planning that might shape government’s internal
investment decisions on core and common AI platforms and services?
○ How can we rethink government service delivery?
○ How can our partners help us realise and measure ROI?
○ How can industry help us understand the policy levers available for
effective regulation?

34. Q&A Panel
Partners in Technology Briefing
Thank you for coming – see you next time!