7. How do we see the future
VIRTUAL
Agent 2.0
Further optimization,
extension beyond mobility
VIRTUAL
consultations
Use the internal expertise to
extend the service using
video technology
IVR optimization
Better fluidity, clearer
choices, etc
SMART call
detection
Skip IVR, Auto-opening of case
file, segmentation, data capture
Chatbot
24/7 at your disposal on
our website
E-claims platform
24/7 e-claims platform
availability
IOT Products
Health, auto, Home, …
Digitalization with human touch
12. • WebApp
• Easy to use/work with
• Manage a budget
• Within a certain timeframe
• Allocated to one person/family
• A range of mobility solutions
Requirements :
1961 – Italy – Accident – DIFFICULT – HOME –DINNER _ PIERRE DESNOS – HOLIDAY ADVENTURES
ENTREPENEUR – BUSINESS OPPORTUNITY – MORE PEOPLE FUTURE HOLIDAY – NEEDING HELP – INVENTED TRAVEL ASSISTANCE
RIGHT MOMENT-60 –MASS TOURISM-AFFORDABLE FLIGHTS-HOLIDAY PAY – Crowdfunding – D2D –LA CONCORDE-NETWORK MEDIT SEA – PLATFORM EMPATHETIC PEOPLE SOLUTION MINDED-SEASON-EXPANSION-BELGIUM
TODAY WE ARE ALL OVER THE WORLD BUT DNA STILL THE SAME MISSION VISION BY LIVING
WE CARE CULTURE
TODAY THE WORLDHAS DRASTICALLY CHANGED
LAST DECADE –DIGITALISATION – HUMAN
SMART CALL
ADAPT CONSTANTLY TO NEW NEEDS IN SOCIETY AS WE HAVE ALL AGES
IN OUR PORTFOLIO _ SOME PHONE SOME DIGITAL
CONVINCED THAT IN FUTURE WORLD CHANGE MORE RAPIDLY WITH NEW NEEDS
THEREFORE 4 ECOSYSTEMS – EVOLVE CONSTANTLY
FOR EACH ECOSYSTEM LOOK HOW AGGREGATE NEW SERVICES TO RESPOND TO THE CHANGING NEEDS
EG LEAK DETECTION – IOT ELDERLY
TODAY GO DEEPER IN NEW DETECTED NEEDS IN MOBILITY WORLD
VR – NOT USED – CITIES – NPS/CUSTOMER FB- ALTERNATIVE MOBILITY
MOVEASY – 1ST MARKET WITH ALTERNATIVE MOBILITY SOLUTION
NO PLAYER ON THE MARKET – BUILD IT OURSELVES – MOBLY
PARTNERED 50/50 – CO-OWN PLATFORM – CONTROL FUTURE PROOF AS FLEXIBLE TO ANSWER TO FUTURE NEEDS
CREATING 3 PHASES
TO MEET AMBITIONS
API’S NO API’S WORK WITH EXPENSES NOT TO RESTRAIN NR MOBILITY PROVIDERS
HOW DOES IT WORK
CALL AGENT PROPOSES VR OR AMS
LINK BY SMS OPEN WEBAPP
BUDGET
CHOOSE TICKET THE LIJN
MAP LOCATE PROVIDERS
BIKE
EXPENSES
IN THE NEAR FUTURE THE TOOL WILL ALLOW INDUSTRIES BANKS, INSURANCE
CORPORATE CUSTOMERS FOR EMPLOYEES
INDIVIDUALS
NOT ONLY IN BELGIUM LEVEL BUT ALSO IN MAJOR EUROPEAN COUNTRIES
IF YOU HAVE OTHER IDEAS DON4T HESTITAE TO CHALLENGE US
FOR NOW THANKS FOR YOUR ATTENTION AND ENJOY THE REST OF THIS EXITING DAY
