WEB RESPONSIVE PENSIONERS' SERVICE

1. Controller General of Accounts14-09-2016 1
Web Responsive Pensioners’ Service
For
Central Civil Pensioners
CENTRAL PENSION ACCOUNTING OFFICE (CPAO)
CONTROLLER GENERAL OF ACCOUNTS
DEPARTMENT OF EXPENDITURE
MINISTRY OF FINANCE
LAUNCH BY HON’BLE FINANCE MINISTER
14TH SEPTEMBER, 2016

2. Controller General of Accounts14-09-2016
PRESENTATION OUTLINE
 OBJECTIVES
 FEATURES
❑ BENEFITS
❑ MEASURES TO POPULARISE
WEB RESPONSIVE PENSIONERS’ SERVICE
2

3. Controller General of Accounts14-09-2016
OBJECTIVES
 MEET GOALS OF DIGITAL INDIA AND GOOD GOVERNANCE
 IMROVE ACCOUNTABILITY, RESPONSIVENESS &
TRANSPARENCY (ART)
❑ EMPOWERING PENSIONERS
❑ CITIZEN CENTRIC
WEB RESPONSIVE PENSIONERS’ SERVICE
3

4. Controller General of Accounts14-09-2016
FEATURES
❑ WEB BASED & MOBILE FRIENDLY
❑ LINKS TO JEEVAN PRAMAAN (Digital Life Certificate),
CPENGRAMS & BHAVISHYA
❑ PENSIONER INFORMATION SERVICE
❑ PENSIONER PROFILE
❑ PAYMENT INFORMATION
❑ ONLINE GRIEVANCE
REGISTRATION AND
STATUS
❑ SMS FACILITY
❑ PENSION PROCESSING
STATUS
❑ PENSION & REVISION
DETAILS
❑ DOWNLOAD / VIEW
PENSION / REVISION
ORDERS
WEB RESPONSIVE PENSIONERS’ SERVICE
4

5. Controller General of Accounts14-09-2016
GRIEVANCE MODULE
❑ Interface with Banks and Departments
❑ Forwarding Grievances to Banks and Departments
 Online Status of Pendency and Redressal
❑ Final disposal
❑ MIS Dashboards for Administrative Authorities for monitoring
❑ Pensioners Feedback Facility
❑ Available under Grievance Module
❑ Options : satisfied/unsatisfied
❑ If unsatisfied, grievance reopened
WEB RESPONSIVE PENSIONERS’ SERVICE
5

6. Controller General of Accounts14-09-2016
RETIRING EMPLOYEES MODULE
❑ Digital Allotment of PPO numbers
❑ Quarterly Details of employees retiring in next one
year
❑ MIS Dashboards to Ministries for Monitoring
WEB RESPONSIVE PENSIONERS’ SERVICE
6

7. Controller General of Accounts14-09-2016
BENEFITS
❑ ACCOUNTABILITY
❑ Information on Status of Pension Processing
❑ Reduction in Delays
 Stakeholders Involvement
❑ RESPONSIVENESS
❑ Grievance Redressal Mechanism
❑ Pensioners Feedback
 Better Monitoring of Grievances
❑ TRANSPARENCY
❑ Empowering Pensioners with Information
WEB RESPONSIVE PENSIONERS’ SERVICE
7

8. Controller General of Accounts14-09-2016
MEASURES TO POPULARISE
❑ MASS AND ELECTRONIC MEDIA
❑ DD and AIR channels
❑ Print media
❑ Social Media
❑ OTHER MODES
❑ Banks
❑ Websites
❑ Facilitation Centers
❑ Pensioners Associations
8
WEB RESPONSIVE PENSIONERS’ SERVICE

9. Controller General of Accounts14-09-2016
Thank You
9

10. LAUNCH
Of
Web Responsive Pensioners’ Service
Central Pension Accounting Office
Controller General of Accounts
Ministry of Finance
By
Hon'ble Minister of Finance
Shri Arun Jaitley
LAUNCH