1. Case study
CLIENT: Hospiscare
INDUSTRY: Not-for-profit (Charity)
COMPLETED: January 2012
SUMMARY


BCR Associates resolved
the issues, organised
rebates and consolidated
contracts

They provide specialist
nurses, doctors and
consultants who give a wide
range of advice and guidance
free of charge.
Received notification of
dramatic price increase
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CLIENT REQUIREMENTS
Hospiscare has a head office
and 18 fundraising shops
across Devon. All energy
costs were controlled at the
headquarters but they had
different contracts and end
dates across all of these sites
resulting in an administrative
nightmare. They discovered
that they had not received
renewal notices from the
supplier due to billing
mistakes and also became
aware of an enforced increase
on their future gas and
electricity costs of 21% and
40% respectively, so asked
BCR Associates to review the
situation.
Had numerous contracts
and end dates and
experienced a variety of
billing errors
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ABOUT OUR CLIENT
Hospiscare is a Devon-based
charity providing an allencompassing service for
people with a terminal
diagnosis.
Client is a charity based
in Devon
Client received 100%
of the savings realised
OUR APPROACH
Our dedicated Account
Manager worked closely with
Hospiscare providing a
complete end-to-end service.
We researched and offered
solutions and managed the
entire operation on their
behalf, all without cost or
obligation. Our service also
returns 100% of the savings
to the customer so
Hospiscare instantly
increased their operating
funds.
T: 0800 048 2928
E: info@bcrassociates.co.uk
Business Cost Reduction Associates Limited, Darwin House, Southernhay Gardens, Exeter EX1 1NP.
Registered office: Moorgate House, King Street, Newton Abbot, Devon TQ12 2LG. Company registration: 5537190.
© 2012 BCR Associates Ltd

2. THE PROJECT
THE RESULTS
WHAT OUR CUSTOMER SAYS
We embarked on a
complete cost review of all
the gas and electricity
expenditure across all of the
Hospiscare sites. In addition
to the billing mistakes and
enforced increase, we also
established there were a
total of 21 contracts and 12
different end dates, making
the management of this
extremely difficult and time
consuming.
Following the business cost
review, Hospiscare achieved
a reduction in electricity
expenditure of £21,000
and a £3,000 reduction in
gas costs. This reduced the
cost of their electricity and
gas by 40% and 21%
respectively.
“Recently we appointed BCR Associates to
assist with the procurement and
management of our utilities. The number
of sites and various utility contracts and
tariffs linked to these had led to a number
of billing and operational issues. These
matters were passed to BCR Associates
and we were delighted in their extremely
prompt and efficient response – a
response that has resolved long standing
invoicing problems, reductions in costs
and an excellent re-negotiation of a rolled
-over contract. Savings to date have
included a £21,000 (40%) saving on
electricity and a £3,000 (21%) saving on
gas.
Our energy experts also
reclaimed £12,600 due to
the over charged costs,
resulting in an overall
Due to our detailed industry saving of £36,000.
knowledge and relationships
we have built up over the
In addition, the single
years, our specialists were
coherent account
able to swiftly resolve the
significantly reduces
issues with the suppliers.
administrative tasks and
The detailed review also
time. In fact, BCR
established a number of
Associates manage the
additional billing errors
account on Hospiscare’s
which neither the supplier
behalf, providing complete
or Hospiscare were aware
peace of mind.
of. We prepared the
evidence to provide proof of
these areas and reclaimed
the rebates the charity was
owed.
I anticipate a long term and positive
relationship with BCR Associates and
have no hesitation in recommending
them.”
Wayne Gale
Estates Manager, Hospiscare
Finally, our Account
Manager organised the
numerous suppliers and
contracts into a single coordinated portfolio.
T: 0800 048 2928
E: info@bcrassociates.co.uk
Business Cost Reduction Associates Limited, Darwin House, Southernhay Gardens, Exeter EX1 1NP.
Registered office: Moorgate House, King Street, Newton Abbot, Devon TQ12 2LG. Company registration: 5537190.
© 2012 BCR Associates Ltd