Great customer service not only increases revenue through customer retention and business growth; it also reduces costs when issue resolution is efficient and effective, driving profits higher. This can be achieved effortlessly with these 5 simple strategies. Learn more at SAP Hybris: http://hybris.com/en/service

1. STRATEGIES FOR
EFFORTLESS CUSTOMER SERVICE
DRIVE REVENUE AND LOYALITY
Great customer service not only increases revenue through customer retention and business growth; it also reduces
costs when issue resolution is efficient and effective, driving profits higher. This can be achieved effortlessly with these
5 simple strategies:
BRING IT TO LIFE
THROUGHOUT
BE
CONSISTENT
ACROSS CHANNELS
EMBRACE
EMERGING
CHANNELS
BE
PROACTIVE
Ensure that customer service is
properly represented in the
boardroom and factored in during
strategic discussions and planning.
Enable seamless transfer of custo-
mer information across all channels
to ensure a consistent experience for
the customer.
Explore alternative communication
channels including social media and
self-service options to deliver conve-
nience to customers.
With the right technology, informa-
tion and knowledge; your agents
are equipped to resolve issues more
efficiently, and provide contextual
customer service.
WANT TO FIND OUT
MORE?
Customer service is not solely a
firefighting department. With the
IoT and real-time analytics, you can
now easily improve “decisioning” by
pre-empting and solving customer’s
problems.
AGENTS WITH TOOLS
THEY NEED
EMPOWER
THE ORGANIZATION
hybris.com/service/cloud-for-service
hybris.com/service/service-
engagement-center
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